About Uptime


Uptime.com is a cloud-based website monitoring solution that caters to businesses of all sizes across various industries. The solution alerts organizations when connected websites are down and offers features including uptime reporting, uptime monitoring, website virus checking and domain health monitoring.

Uptime.com provides businesses with uptime and server response reports on a daily, weekly or monthly basis. Website server monitoring can be done from multiple locations which alert users if web server’s status is changed. In addition, users can monitor domain health by monitoring web, email, blacklist and more by performing various tests.

Additionally, Uptime.com helps users to receive alerts from different apps by integrating with applications such as HipChat, Pushover, Slack, Twitter, Jira Service Desk and Pagerduty.

Services are offered on a monthly subscription basis that includes support via online helpdesk, email, documentation and over the phone. Mobile applications for Android as well as iOS devices are also offered by the solution.



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Supported Operating System(s):

Web browser (OS agnostic)

18 Reviews of Uptime

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(13)

4 stars

(2)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-18 of 18 reviews

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October 2018

Wes from ContentWriters

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Reliable monitoring system, very flexible.

I'm a solo developer/admin for an internet-based company, and so it's crucial that we are immediately aware of any outages or problems with our sites. We've been using Uptime for roughly 18 months, and it has proven to be extremely reliable in detecting any outages. Additionally, the advanced monitoring checks that are available are impressive - it can submit data to forms, observe real user sessions, verify that SSL certificates are valid, and more. I strongly recommend Uptime to anyone who relies on a steady internet presence for their business. Tremendous value for our company, and great peace of mind for myself especially, as the overseer of our operations.

Pros

- Easy to use, very clean design
- Notifies quickly of any detected outages
- Reliably detects even small/brief outages
- The wide variety of things that can be monitored, including APIs & multi-step pathways
- Very quick to navigate through the various console pages
- API access to the reports that can be integrated into internal applications
- Documentation is very thorough
- Monitoring checks are executed from several points around the world

Cons

There are no cons, in my opinion. It does exactly what's advertised - and more.

October 2018

Franz from PortlandLabs

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Works great!

Great experience. Wonderful service, powerful tool, good people.

Pros

Lots of configurable controls. Simple to use interface that's both attractive and functional. Gets the job done right.

Cons

It'd be nice to be able to more easily see which specific server a down report comes from. Sometimes there's just general internet network issues and I don't care if some server in Peru can't ping the site.

Response from Uptime.com of Uptime.com

Replied October 2018

Thank you for reviewing our service! Appreciate the kind words. We indicate location when sending and displaying alerts. If you need assistance on this we are happy to help! Feel free to email us at support@uptime.com.

November 2018

Thomas from Association Hozana

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Excellent and simple software

Really great tool on the whole, all websites should use a tool to monitor the uptime and Uptime does the job perfectly!

Pros

Very easy setup.
Notifications by SMS + email: perfect.

Cons

Default SMS notifications could be more optimized: you get an SMS for each monitored page that is down. It's possible however to fine tune this, but I haven't taken time to do it, set up could be a bit more guided to do it more easily (but honestly I haven't tried so hard since it's not so much a big deal).

August 2018

Dale from TechnoRaptor

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Fast way to get an external watch on our system.

Pros

It was simple to setup. They have all the documentation need to open up just what you need to access your system to monitor. It a great that it is free to start with so you can see if it will work for your company.

Cons

It only keeps 30 days record of that your system has done. Until you buy the pay version it only checks every 5 minutes. Other than that I love the product.

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Functionality

5.0

March 2019

Most complete website monitoring solution

We use Uptime to provide real-time monitoring information to our users. We're able to quickly identify and address issues on our platform, leading to increased customer satisfaction.

Pros

Email and SMS alerts in order to be notified as soon as one of our web services goes down. This is very useful for us as we're able to identify and resolve issues very quickly. Being able to personalize the look and feel of our website monitoring system is also very important for us.

Cons

Quite expensive pricing and lack of dedicated plan for early-stage startups. Also the documentation for the REST API could be improved, with exemples over what's possible with Uptime.

April 2018

Hector from Trolion

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Quick and Effective

Pros

I like how quick you are able to see results for any web page. We constantly use this to monitor the status or do a quick check for our site.

Cons

Nothing. It is a great free tool that at the very least provides, at a glance, when there might be something not right.

October 2018

Quentin from Développeur freelance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

Easy to setup, one of the most valuable tools for our businesses

Quickly go back on your toes, and don't expect your users to contact you when your service goes dark!

Pros

It's really easy to setup: in a blink, you can ensure that all your services are up and running - and if not, you'll be able to react in a second and fix things. It became one of the most valuable tools for our services.

Cons

At first, I was a tiny bit reluctant about the pricing. Think twice. Does peace of mine really have a price?

October 2018

Wendee from NLA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2018

My review

Before we started using Uptime we had no idea when our website was down - not a good thing.

Pros

I like the email notifications. When I am off or at home I am notified when something is not working!

Cons

There is really nothing I do not like about the software.

April 2017

Brandon from Zellous Design

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

5.0

April 2017

Feature rich uptime and RUM

Uptime has a great uptime checking service along with the less common realtime user monitoring (RUM) service. The service could definitely use some polishing, but for the cost, it's really fantastic. There was a problem I ran into where reports couldn't be exported to CSV if you defined a date range. Initially support was great, until they stopped responding. It took months for the issue to be addressed. At one point I left a review on their Facebook page because they had become completely unresponsive. They immediately replied and I was back in touch with support... until they stopped replying again. But in the end it got fixed, and there's nothing else I've had to contact support for!

Pros

- Uptime checking with a decently fast interval between checks.
- Simple RUM reporting!

Cons

- Doesn't seem that RUM is being improved or developed in anyway.
- Support can take a while to resolve a bug.

October 2018

Debasish from Panda Computers Private Limited

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2018

Does what it says

Good experience so far.

Pros

It does not have a gazillion options, does not let you nuke a small African nation from its control panel, it does best what it should, constantly monitor & notify me when my sites go down, thats it.

Cons

Nothing that I can think of at the moment.

Response from Uptime.com of Uptime.com

Replied October 2018

Thank you for the review! Glad to hear you are satisfied with our service.

November 2018

Jared from Weedmaps

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Great Product for Uptime monitoring

Easy to configure, easy to test and validate outages. Great product that will instantly provide value to your company.

Pros

The array of checks available.
The reporting.
The RUM checks.
The Support.
The integrations.
The API to pull data into custom dashboards.

Cons

Public status pages could be more configurable.

October 2018

Erik from Newswire.com

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2018

Uptime helps us Keeping the News Flowing

Pros

The simplicity of the set up and reliable coverage for our websites. If we hit a snag we are alerted immediately so we can keep our clients information moving to their audience.

Cons

No issues to date with the software of support for any questions we may have about our network.

November 2018

Adam from Lead.com

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Uptime is a simple to implement and thorough from a reporting standpoint.

Pros

Loved how easy it was to get started. Took me about 60sec to pop my URL's in there and I was up and running.

Cons

There's not much to dislike - it's all very straight forward.

March 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

It does what it needs to do, and priced fairly

Pros

Instant text notifications can't be beaten. Before you start getting the flurry of emails, you know.

Cons

Can't say there's anything the bothers me.

May 2018

Jane from Gravity Station

Review Source: Capterra


Ease-of-use

5.0

Value for money