Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"As we are a small business we need just a basic monitor and Uptime gives us a flexible plan that adjusts to our needs. :D"
"The software is easy to use and the multi-region monitoring servers is ideal for monitoring our SaaS platform."
"Loved how easy it was to get started. Took me about 60sec to pop my URL's in there and I was up and running."
Cons
"It only keeps 30 days record of that your system has done. Until you buy the pay version it only checks every 5 minutes. Other than that I love the product."
"Prices go up without notice and you find out on the invoices that it multiplies quickly.Customer support didn't even bother answer me. So keep your distances..."
"There's not much to dislike - it's all very straight forward."
Uptime Cloud Monitoring Reviews
Filter by:
October 2018

Wes from ContentWriters
Company Size: 11-50 employees
Industry: Publishing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Reliable monitoring system, very flexible.
I'm a solo developer/admin for an internet-based company, and so it's crucial that we are immediately aware of any outages or problems with our sites. We've been using Uptime for roughly 18 months, and it has proven to be extremely reliable in detecting any outages. Additionally, the advanced monitoring checks that are available are impressive - it can submit data to forms, observe real user sessions, verify that SSL certificates are valid, and more. I strongly recommend Uptime to anyone who relies on a steady internet presence for their business. Tremendous value for our company, and great peace of mind for myself especially, as the overseer of our operations.
Pros
- Easy to use, very clean design - Notifies quickly of any detected outages - Reliably detects even small/brief outages - The wide variety of things that can be monitored, including APIs & multi-step pathways - Very quick to navigate through the various console pages - API access to the reports that can be integrated into internal applications - Documentation is very thorough - Monitoring checks are executed from several points around the world
Cons
There are no cons, in my opinion. It does exactly what's advertised - and more.
January 2020
Saransh from Developer Circles from Facebook
Company Size: 10,000+ employees
Industry: E-Learning
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Uptime monitoring with performance metrics that more people should know about
Uptime monitoring is simple by nature which could lead a lot of individuals to think the choice doesn't really matter. Uptime maintains the simplicity you would expect (even in its branding) but allows a lot of complex problem-solving under the hood. This balance of easy-of-use and powerful extensibility is exactly what my team was looking for. I'm glad we stumbled across this product.
Pros
A myriad of available notification options. This helps ensure that alerts are seen right away. We push alerts to user's phones, through our internal messaging software, and to kiosk monitors in the offices. Threat detection was an unexpected plus as well. Alerts can come from multiple locations around the globe so it can help discover regionally isolated incidents as well.
Cons
The concept of team management and user permission management is still evolving and not quite as robust as I would prefer.
Reasons for Switching to Uptime Cloud Monitoring
Pingdom just doesn't do enough for the price we were paying. We also had a number of issues with dependability of its testing nodes which led to a lot of frustrating false-alarms.

Response from Uptime.com
Replied January 2020
Hello Saransh, thank you for your feedback. As a user-centric organization, we take user requests very seriously. Our support team would love to hear about user permission improvements you may have. Feel free to contact our support team at support@uptime.com
February 2021
Bryant from Exbabylon IT
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
February 2021
Uptime.com provides quality external monitoring
We predominantly use Uptime to monitor the WAN uptime and latency of edge devices we manage. Uptime.com works perfectly well for this purpose and has a robust API that allowed us to easily migrate from a prior platform. We are also able to pull various reports in different formats to provide to clients when needed. The biggest downfall is that we aren't able to provide a client with access to just their own sites so they can live monitor their connections as well.
Pros
-Robust API -Multiple monitoring locations -Easy configuration -Useful data
Cons
-Instead of a ping monitor showing "down" it shows as "1200ms" -No multi-tenant support
Reasons for Switching to Uptime Cloud Monitoring
-Pricing changes -Platform design -Ownership changes
May 2020

Deon from Insurance
Company Size: 2-10 employees
Industry: Insurance
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
2.0
Customer support
5.0
Functionality
5.0
May 2020
Zero African Footprint
Loved the product. Just wish it offered a full global presence. I can recommend it if your service is not hosted on the African continent but if you not, find something else.
Pros
I love all of it and this product would stay my first choice if it had a footprint in Africa.
Cons
We get false downtime notifications whenever there are issues with the undersea cables linking Africa to the rest of the world. This complicates monitoring SaaS and leaves the product useless for SLA and OLA calculations.
Reasons for Choosing Uptime Cloud Monitoring
NA

Response from Uptime.com
Replied May 2020
Greetings Deon, We believe the faults attributed to your poor monitoring experience are with another monitoring provider. We have maintained a probe server in Johannesburg for some time, and are continually expanding the number of locations we cover. Are you certain that your experience was with Uptime.com?
February 2021
Trevor from OpenLMS
Company Size: 201-500 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
1.0
Functionality
3.0
February 2021
Uptime, everytime
It fills the brief and is very straight forward to us.
Pros
The software is easy to use and the multi-region monitoring servers is ideal for monitoring our SaaS platform.
Cons
Nothing to dislike about the software. It does the job well.
Reasons for Choosing Uptime Cloud Monitoring
No. We use Uptime along with an alternate product as a way of reducing false positives which we found was occuring when we relied on only one monitoring source.
October 2018

Franz from PortlandLabs
Company Size: 2-10 employees
Industry: Information Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Works great!
Great experience. Wonderful service, powerful tool, good people.
Pros
Lots of configurable controls. Simple to use interface that's both attractive and functional. Gets the job done right.
Cons
It'd be nice to be able to more easily see which specific server a down report comes from. Sometimes there's just general internet network issues and I don't care if some server in Peru can't ping the site.

Response from Uptime.com
Replied October 2018
Thank you for reviewing our service! Appreciate the kind words. We indicate location when sending and displaying alerts. If you need assistance on this we are happy to help! Feel free to email us at support@uptime.com.
November 2018

Thomas from Association Hozana
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Excellent and simple software
Really great tool on the whole, all websites should use a tool to monitor the uptime and Uptime does the job perfectly!
Pros
Very easy setup. Notifications by SMS + email: perfect.
Cons
Default SMS notifications could be more optimized: you get an SMS for each monitored page that is down. It's possible however to fine tune this, but I haven't taken time to do it, set up could be a bit more guided to do it more easily (but honestly I haven't tried so hard since it's not so much a big deal).
February 2021
Millard from Exbabylon
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
February 2021
More or Less
Pros
Good GUI and API allows for custom alerting. Maintenance mode is very functional and helps vs other services that only have suspend functionality.
Cons
When looking al all ping check down checks show as red but the line graph graphic is in the middle vs at the bottom for indicating no communication or dead ping
February 2021
Justin from IELTS Advantage
Company Size: 11-50 employees
Industry: E-Learning
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
February 2021
Really good product
I’ve had no issues with the company
Pros
This software has really helped with peace of mind that things will work in the background and will be informed if they’re not.
Cons
I would like it to be a bit more granular with particular parts of a page instead of the whole page.
October 2018

Quentin from Développeur freelance
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
October 2018
Easy to setup, one of the most valuable tools for our businesses
Quickly go back on your toes, and don't expect your users to contact you when your service goes dark!
Pros
It's really easy to setup: in a blink, you can ensure that all your services are up and running - and if not, you'll be able to react in a second and fix things. It became one of the most valuable tools for our services.
Cons
At first, I was a tiny bit reluctant about the pricing. Think twice. Does peace of mine really have a price?
September 2019
Paul from SC Zwagerman IT
Company Size: 1 employee
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Keep it UP! Informs within minutes if there is an error
Love it, it monitors really great, the emails send never end up in my spambox and the sms service is reasonable quick, nice for monitoring during the night, just a quick sms on your smartwatch :-)
Pros
This service is amazing, you can define keywords on the monitoring to actually see if your website is up and is showing the proper content instead of an error, also I like the SSL check, it warns you when you are about to renew, superb!
Cons
Sorry, nothing to complain, you need to pay for shorter checks, in case you would like to check every minute, instead of 5 minutes, but its cheap, sorry, its not a con...
Reasons for Choosing Uptime Cloud Monitoring
Try yourself and you will agree with me that you don't have to choose between other products.
Reasons for Switching to Uptime Cloud Monitoring
SSL checks
March 2020
Raymund from ZIP Address
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
SMS Credit notifications
Your technical support is doing a good job, listening to our issue and finding a solution for us.
Pros
Sending SMS messages and alerting us if any of our services are down.
Cons
On your subscription plans, it's a big difference (big jump) base on price from Business $64/mo to Enterprise $240/mo.
August 2018
Dale from TechnoRaptor
Company Size: 1 employee
Industry: Computer & Network Security
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Fast way to get an external watch on our system.
Pros
It was simple to setup. They have all the documentation need to open up just what you need to access your system to monitor. It a great that it is free to start with so you can see if it will work for your company.
Cons
It only keeps 30 days record of that your system has done. Until you buy the pay version it only checks every 5 minutes. Other than that I love the product.
March 2019
Anonymous
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
2.0
Functionality
5.0
March 2019
Most complete website monitoring solution
We use Uptime to provide real-time monitoring information to our users. We're able to quickly identify and address issues on our platform, leading to increased customer satisfaction.
Pros
Email and SMS alerts in order to be notified as soon as one of our web services goes down. This is very useful for us as we're able to identify and resolve issues very quickly. Being able to personalize the look and feel of our website monitoring system is also very important for us.
Cons
Quite expensive pricing and lack of dedicated plan for early-stage startups. Also the documentation for the REST API could be improved, with exemples over what's possible with Uptime.
April 2020
Alan from Carpe
Company Size: 11-50 employees
Industry: Consumer Goods
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Uptime is great
excellent, stream-lined
Pros
It has really saved me when my app melted down. I knew right away thanks to the text messages I got.
Cons
I have not found any downsides with using this software. Works as intended.
April 2018
Hector from Trolion
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Quick and Effective
Pros
I like how quick you are able to see results for any web page. We constantly use this to monitor the status or do a quick check for our site.
Cons
Nothing. It is a great free tool that at the very least provides, at a glance, when there might be something not right.
November 2019
Damian from XVR Software LLC
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Uptime Monitoring Review
gave us great insight into a problem we were having with web servers going up and down
Pros
Simple to implement, easy to use to monitor our 80 web servers
Cons
I can't think of any cons to the software
October 2018
Wendee from NLA
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
October 2018
My review
Before we started using Uptime we had no idea when our website was down - not a good thing.
Pros
I like the email notifications. When I am off or at home I am notified when something is not working!
Cons
There is really nothing I do not like about the software.
August 2020
Jacob from Boardable
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2020
Easy way to make sure our application is responsive for users
Pros
Setting up uptime was a quick process - just point it at a URL and it started giving us valuable data. There was even more once we set up some customized transactions that ensured that our login flow was working and completing in a reasonable amount of time. That combined with SMS and push notifications means I can be confident that our app is working, and if something happens with it, I know I'll be alerted to it faster than users could even reach out.
Cons
I'd love to see some additional lower-level metrics (CPU, Nginx Queue wait times, etc.), but honestly, I think that's a different product category all together. I appreciate the simple and straightforward nature of uptime.
April 2017
Brandon from Zellous Design
Company Size: 1 employee
Industry: Design
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
2.0
Functionality
5.0
April 2017
Feature rich uptime and RUM
Uptime has a great uptime checking service along with the less common realtime user monitoring (RUM) service. The service could definitely use some polishing, but for the cost, it's really fantastic. There was a problem I ran into where reports couldn't be exported to CSV if you defined a date range. Initially support was great, until they stopped responding. It took months for the issue to be addressed. At one point I left a review on their Facebook page because they had become completely unresponsive. They immediately replied and I was back in touch with support... until they stopped replying again. But in the end it got fixed, and there's nothing else I've had to contact support for!
Pros
- Uptime checking with a decently fast interval between checks. - Simple RUM reporting!
Cons
- Doesn't seem that RUM is being improved or developed in anyway. - Support can take a while to resolve a bug.
October 2018
Debasish from Panda Computers Private Limited
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
October 2018
Does what it says
Good experience so far.
Pros
It does not have a gazillion options, does not let you nuke a small African nation from its control panel, it does best what it should, constantly monitor & notify me when my sites go down, thats it.
Cons
Nothing that I can think of at the moment.

Response from Uptime.com
Replied October 2018
Thank you for the review! Glad to hear you are satisfied with our service.
November 2018
Jared from Weedmaps
Company Size: 201-500 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Great Product for Uptime monitoring
Easy to configure, easy to test and validate outages. Great product that will instantly provide value to your company.
Pros
The array of checks available. The reporting. The RUM checks. The Support. The integrations. The API to pull data into custom dashboards.
Cons
Public status pages could be more configurable.
February 2021
Naveed from UAM TECHNOLOGIES CORP
Company Size: 2-10 employees
Industry: Computer & Network Security
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Best monitoring service
excellent, no complains
Pros
Simple, easy to use best of all excellent pricing.
Cons
Reliable, full of features, very reliable, fixed SMS number which makes receiving text during off hours while phone is on do not disturb.
Reasons for Switching to Uptime Cloud Monitoring
More features at excellent pricing.
October 2018

Erik from Newswire.com
Company Size: 51-200 employees
Industry: Public Relations and Communications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
October 2018
Uptime helps us Keeping the News Flowing
Pros
The simplicity of the set up and reliable coverage for our websites. If we hit a snag we are alerted immediately so we can keep our clients information moving to their audience.
Cons
No issues to date with the software of support for any questions we may have about our network.
April 2020
James from Our Daily Bread Ministries
Company Size: 501-1,000 employees
Industry: Religious Institutions
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
April 2020
Server issues - find out when!
It's helped us track exactly when regular downtimes were occurring, and allowed the IS team to trace the issue with a lot more accuracy to target what was occurring during those times - making the process of finding a solution a lot quicker
Pros
We encountered significant server issues with our websites, and unfortunately our admins are based overseas, so the issues happened when they were asleep. We were able to generate reports for them to show the times that issues would continue to occur
Cons
For the lowest pricing level, it doesn't seem to offer much more than other free tools online will offer
January 2020
Philippe from Information Technology & Services
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
5.0
Functionality
4.0
January 2020
Works well and simple to use
Pros
It works well and it's pretty straightforward to set up. The API monitoring allows to set up steps to get API credentials and then continue with a typical API use-case. The screens look good and are not confusing to use.
Cons
I wish it had something like a webhook that my backup cron jobs could call to make sure that those are working well as intended.
Reasons for Choosing Uptime Cloud Monitoring
Simplicity and price.
November 2018
Adam from Lead.com
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Uptime is a simple to implement and thorough from a reporting standpoint.
Pros
Loved how easy it was to get started. Took me about 60sec to pop my URL's in there and I was up and running.
Cons
There's not much to dislike - it's all very straight forward.
February 2021
Dustin from Exbabylon
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Great Product
Pros
This product has been great for monitoring uptime for our various clients!
Cons
I can't think of any negative aspect of this software.
March 2019
Anonymous
Company Size: 201-500 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
It does what it needs to do, and priced fairly
Pros
Instant text notifications can't be beaten. Before you start getting the flurry of emails, you know.
Cons
Can't say there's anything the bothers me.
May 2018
Jane from Gravity Station
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
May 2018
False downtime notifications, but easy to use
Pros
Nice admin interface, easy to use and you can Pause uptime monitors, select different locations to monitor from, and get email notifications if a site goes down.
Cons
It's great when it works but I've seen a lot of false notifications come in for websites I monitor and Unreliable: I'll check the site while it's "down" and it's fine, so I'm not sure it's actually working properly. I monitored 10 sites for about 7 or 8 months and always got tons of downtime notifications that weren't true.
October 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
October 2018
Great value for money
I'm happy and looking forward to hearing the release of new features :D
Pros
As we are a small business we need just a basic monitor and Uptime gives us a flexible plan that adjusts to our needs. :D
Cons
I would like to use some more flexible javascript in some of my checkers

Response from Uptime.com
Replied October 2018
Thank you for reviewing Uptime.com! We would be happy to take into consideration your suggestion for more flexible javascript. If you could please email support@uptime.com with more details on your request, we will be take look at developing.
April 2020
Calvin from Freeman Capital
Company Size: 2-10 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Very useful service
Easy to use and easy to run.
Pros
The software is easy to use and very reliable.
Cons
It serves the need. No major concerns. It is working and no problems.
February 2021
Vishwajeet from Exabeam
Company Size: 201-500 employees
Industry: Computer & Network Security
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
February 2021
Works for most use cases
Pros
The automated testing & simulation every defined period is good
Cons
The timeout limit of 60sec on the transactions was a bit difficult to manage because our testing flow was a bit longer & it wasn't possible to split it into multiple tests.
January 2019
Ariel from Outdoor Photo Journey
Company Size: 1 employee
Industry: Graphic Design
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2019
Truly useful app
Pros
Keep me in the know when something goes down so I can investigate any issues with my web host or server.
Cons
not much to dislike, it works just like advertised.
February 2018
Anonymous
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
February 2018
Customer support doesn't exist...
Pros
It works well I don't have any complaint about the system, it is mostly customer support and how they handle the business.
Cons
Prices go up without notice and you find out on the invoices that it multiplies quickly.Customer support didn't even bother answer me. So keep your distances...