We have used the application to directly engage our potential clients and existing clients and in the process made our selling process quite easy.

No so many options to customize it and code might give you trouble on the integrated websites.

Never had any major problems. Best CRM out there for the price.

Great software and has lots of great features so you can connect with your customers. My customers are always pleased with their chat experience and I appreciate the Sales IQ Product.

Good that it's connected to the CRM part and there are lots of customizations possible inside.

Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers.

Easy to use and very reliable. Have been using the software for over a year.

The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.

The customer service is really good. Create a channel of communication and attention with visitors to your website that opens a wide range of business possibilities.

Allows customer engagement which helps with the selling process as well as building customer relationships.

Chat emails sent to clients via zoho email address (not branded / my domain). Chat email transcript template is ugly.

Customer service was exceptional. I am very pleased with the response time when I presented my issue.

If you have gaps in coverage, the missed chat queue is not as well refined as it should be.

Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers.

The option to integrate it into our website is excellent, very easy to integrate and the system provides a code to do it yourself.

The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.

I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.

Ease of implementation and ease of use. Very little coding needed to add to existing website.

We are a small company, so any missed interactions with customers is painful.

For example the chatbox popped up and stopped someone from filling out a pop-up contact form, although it might be rare this would happen.

I love the tracking it gives our digital marketing efforts.

We implemented Zoho to add chat to our website. We tried out the paid version with the bot, but was a little complicated to set up so went to the free version.

The configuration with our sites were a bit difficult, especially with wordpress.

We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.

Zoho Salesiq allows me to know who is on my site, I can identify those who return and realize if they are investigating my business or are interested in doing business.

SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM).

Cyfe has a simple and minimal interface. Getting started is easy, and I had my first dashboard set up within minutes using the built-in Google Analytics integration.

Cyfe is very customizable and pretty easy to setup. The interface is very easy to look at the data we receive from Cyfe helps power important business decisions.

Cyfe is a good place to start from if you are looking for an easy to use dashboard setup.

An outstanding tool to create easy to use social media reports.

Many of the integrations are very deep, and allow real-time reporting on measures that are critical to our business. For the price, the tool is fantastic.

You can visualize the data in order to tell a more meaningful story. The process is very user-friendly and soon you will be constantly tweaking you dashboards in order to add even more relevant data.

They have a good base to continue improving this software, they have positive points such as the report and the monitoring is easy to use.

Everything was self-updating, so I never had to worry about making charts in powerpoint and excel for investor updates. This freed me up to focus on growing the business.

It makes setting up dashboards fun and rewarding due to ease of set up.

The mishap begins when the database of the App, which sometimes fails and the worst is that we do not know why these failures, we also realized that their updates are not very constant we say.

All my colleagues are very impressed when they walk into my office and see the live metrics I have displayed.

This is a great software to track social media, sales, marketing, and more.

Cyfe did the job perfectly for us. I was able to set up individual dashboards for investors within Cyfe, with fine-grained control over the metrics shown.

You can use 5 widgets with the free version. Nice look and very customizable.

Cyfe was very easy and quick to set up and build dashboards for reporting across several channels.

Fantastic customer service, easy to use, super helpful tool for analytics.

Has lots of integrations, and also the ability to add some of your own if you wish.

It's very easy to implement, support is quick to respond and helpful with their replies, feature requests are taken seriously, and it's a great value for the spend.

Perfect for quickly putting together an investor dashboard.

It is a great idea, and the customizable dashboard is great but I feel that it could definitely use some improvements.

The fact of not being able to control the graphics tends to hang on occasions and that is a very negative feature in the software.

They could work on some of the design, since it's rather time consuming to set up multiple dashboards, and frustrating if something ever gets disconnected.

Can organise dashboards in very easy to read ways and the price is fantastic - much cheaper than most other tools that do similar stuff.

This can be very frustrating for viewing historical data.

Love the customization options for this software, there is so much that you can set up.

Best price and great layout to manage a wide variety of factors about your business.

It's amazing for customer service and account management, and one of my service lines has allowed me to entirely forgo offering manual reporting - which is amazing.

Pretty smooth and positive experience setting up and using Cyfe.

We like that you can search by date and metric, and it has been great to see our growth over the past few months.

US Dollar

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts, giving your customers a great experience, and boosting business growth. Get to know your prospects better and initiate the right conversation with them at exactly the right time.

SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes. Equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.

LongDescription

File Management

Support Ticket Management

Real-Time Analytics

Engagement Tracking

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Real-Time Monitoring

Communication Management

Customer Database

Customizable Fields

Contact Management

Customer Experience Management

Content Management

Screen Sharing

Mobile Access

Proactive Chat

Real-Time Data

Transcripts/Chat History

Social Media Integration

Real-Time Notifications

Email Management

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Website Visitor Tracking

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Real Time Reporting

Customizable Branding

Behavior Tracking

Reporting/Analytics

Widgets

Monitoring

Campaign Analytics

Feedback Management

Drag & Drop

Customer History

Tagging

Content Creation

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

Meeting Management

Progress Tracking

Task Scheduling

Single Sign On

Collaboration Tools

File Transfer

Multi-Channel Communication

Autoresponders

Search/Filter

Lead Capture

Automated Responses

Code-free Development

For Sales/Marketing

Query Suggestions

Automated Routing

Natural Language Processing

Customer Support

Language Detection

Chatbot

Lead Qualification

Pre-Configured Bot

For Sales Teams/Organizations

Data Import/Export

Contact Database

Multi-User Collaboration

Conversion Tracking

Customer Journey Mapping

Performance Metrics

For Websites

Integration into Third Party Applications

Data Visualization

Data Blending

Real-Time Chat

Free: 3 users
Connect with 10k visitors / month

Basic: $10/ month / user
Connect with 50K visitors / month

Professional: $17/ month/ user
Connect with 100K visitors / month

Enterprise: $25/ month / user
Connect with 200k visitors / month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Zoho SalesIQ

Live Online

Webinars

Documentation

Videos

Cyfe is a cloud-based all-in-one dashboard application for small to midsize businesses that enables users to monitor all marketing channels including SEO, SEM, email marketing, web analytics, social media and more. It supports a variety of monitoring widgets including Salesforce, Google AdWords, Google AdSense, Bing Ads, Campaign Monitor, Mixpanel and more.


Key features include pre-built widgets, Push API, real-time reports, data exports, TV mode, white labeling and branded reports and dashboards.


Cyfe enables users to create custom and interactive dashboards through pre-built and custom widgets from various data sources like Google and Salesforce. Users can share their Cyfe dashboards with management, clients, collaborators and other users via public URLs, scheduled reports and Cyfe accounts.


Users can analyze historical data and real-time data within Cyfe to get current information and forecast different trends. Cyfe's TV mode allows users to share their dashboard to one or more televisions.


The premium plans come with unlimited dashboards, users, sharing options, data exports, custom logo and domains.



Website Analytics

Multi-Channel Marketing

Multi-Channel Management

Mobile Alerts

Charting

Publishing/Sharing

Ad hoc Reporting

Campaign Tracking

Public Dashboards

Scheduled/Automated Reports

Functions/Calculations

ROI Tracking

Private Dashboards

Social Media Monitoring

Dashboard Creation

Historical Reporting

Scorecards

Data Connectors

Trend/Problem Indicators

Benchmarking

KPI Monitoring

Real-Time Updates

Key Performance Indicators

Visual Analytics

Customization

Multiple Data Sources

Customizable Templates

Keyword Tracking

Dashboard

Real-Time Reporting

Single Page View

Customizable Dashboard

Multiple User Accounts

Cyfe offers 3 pricing plans.
Free: $0/month with limited functionality
Premium: Starting at $29/month
White Label: $20/client/month

Zoho SalesIQ vs Cyfe

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons