Very intuitive UI, great UX, majority of screens, flows, fields are configurable. Their support is proactive, when something reported, AL support responds within minutes. Management is always hands-on, understands our needs, provides quick dev estimations.

It would be great if Alt Logic could develop into a comprehensive Telco solution (similar to OSS) which would enable Altnets to switch Planning, Build, Civils, etc. to their platform too.

Team involved us when developing and rolling out the system, which made us feel included in the whole process. The technical team take on board ideas and listen tentatively to technical feedback from us (the user) if we feel something could be done better, they will raise a ticket, investigate and feedback quickly.

The interactive dashboard is the most used feature across the service, giving us real easy access to time slots for locations, when drivers are due, and when they left, ensuring their punctuality is correct for service delivery.

We find the trip allocation feature to be a bit fiddly, however the support team are always happy to manually do this for us upon request.

AltLogic have been very accommodating in allowing us to do more configuration of workflows, etc., than I believe they usually allow their customers to do. The size and attitude of their team is what makes this kind of relationship possible, and that something you can always accurately predict when choosing a product, so this is very satisfactory.

The best thing about our AltLogic implementation and our ongoing maintenance of it is the ability to knock ideas backwards and forwards with [sensitive content hidden] and arrive at a solution together.

We'd love to be able to have more control over the interfaces of both OfficeLogic and FieldLogic ourselves - sometimes there are little things which we want to tweak which we have to ask the support team to change. It's not a big deal, but sometimes it's an experimental change which we want to to-and-fro with quite a bit, and that's just not smooth when we can't make the change ourselves.

Great supply partner with a robust system that will allow our business to grow within current market sectors and new sectors

The answer is always yes from the Alt logic team in regards to customisation or development. Its a very intuitive box of Lego that can be structured for our individual customers requirements.

Like anything new, getting used to the layout, terminology and spec of the software takes a bit of time to get your head around.

Use of this system has reduced our paperwork significantly and allowed immediate, photograph supported reports to be generated and invoiced to clients.Very responsive support from the alternative logic staff, always willing to talk through issues and help to program solutions.

Easy to use from both a scheduling (back office) users point of view and for the operational field deployed staff. Very simple to schedule and, where required, amend work.Allows for live tracking of jobs, progress and safety issues can be seen and addressed.

None

The product is very easy to use and made better by the fact we can mould it to our current needs. The support from the whole team has always been fantastic.

Customizable to our business and way of working. Team always helpful and easy to work with.

Initially not being able to create a group log in on the portal for infrequent users but a work around was implemented quickly.

Excellent. Time saving and efficiency gains.

Easy of use and automation of back of manual actions

N/a

Very engaged team who offer support in a very quick and efficient way. Helpful with testing and updates required outside of larger products.

Easy to use and effective for capacity management. Ability to report or build reports out of it.

Assigning jobs to engineers is a very manual step.

I enjoy working with Alt Logic, importantly the system is very simple to use and can be adapted to suit criteria.

The system it self is very easy to use, easy to train against and simple for drivers to use.

There isnt anything in particular that I dislike.

The simplicity of implementing this solutions and customising it to our business.

We are increasing the functionality f the current state of our AltLogic solution, as it stands currently I have no cons.

Excellent - really good support from the team on any questions or queries that we have.They are also very good at listening to our future requirements.

Our brief was to have a system that we could issue jobs to field engineers and obtain real time updates back.The system does this plus more!

Limited characters on uploaded documents to 20 characters - that said understand the requirement as it needs to be easy to see on mobile devices for the field.