All Clustdoc Reviews
1-17 of 17 Reviews
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Jay
Marketing and Advertising, 11 - 50 employees
Used unspecified
OVERALL RATING:
4
Reviewed June 2021
Clustdoc Review: Clustdoc > Any Other Application Software
Joseph
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Great for onboarding or other business processes
I've had really good overal. experience with Clustdoc. Customer service is quick to respond and are helpful. I'm sure the app will keep improving.
PROSClustdoc provides a professional method for us to onboard our clients and new employees.
CONSSome clients have voiced their concern with electronic signatures, primarily with the verification method. They don't always receive the confirmation email containing the code right away, which they must enter on a timed basis. We also had some issues with the e-signature form fields not where we originally designed.
Reasons for switching to Clustdoc
I wanted one tool to manage our onboarding processes.
Vendor Response
Hello Joseph, Thank you to bring that to our attention. Clustdoc has updated and thoses errors were corrected !
Replied August 2023
Laura
Law Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2023
Great document collection but it could be a 5/5 software with a few improvements
Overall it's great for document management but I see a lot of potential for it to become a holistic software.
PROSDocument collection can be efficient and I like that I can customize my client view.
CONSI wish we could somehow sync our Adobe account to Clustdoc so we could edit pdfs directly in Clustdoc rather than having to re-upload and re-implement the merge fields every time we modify or update a contract. We have about 27 different processes so this is very time consuming. This is also important for us as an immigration firm because we could save a lot of time by adding editable merge fields (WITHOUT REQUIRING SIGNATURE as USCIS does not allow e-signature). Additionally, for some reason, when you add an additional process to an existing application, the checklist and file sharing of the new process does not transfer over. I wish there was a way to make the new process the dominating process. Finally, we often do processes for multiple family members. I wish there was a way to connect the family members so we would not have to ask the same questions to each family member over and over again during our intake. For example, if it's a family of three (mom, dad, and child) and each person has their own application, I wish I did not have to type in each parents' name, date of birth, address, etc when I input the child's data. Rather, I wish it could automatically detect who the family members are and autofill. Finally, I wish you could integrate Square for payment as that is my preferred merchant.
Reasons for switching to Clustdoc
Document collection was not manageable in the other softwares.
Michael
Legal Services, 11-50 employees
Used less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
FUNCTIONALITY
2
Reviewed December 2020
Don't. Simply don't.
In one word: huge disappointment.
PROSI thought it would help me cover onboarding of new employees, get a central portal for them to use, that it'd be great UX-wise and everybody would love it. Boy was I wrong!
CONSNo logic, UX is AWFUL, I mean 1990 software was more logical than this. But worst of all: when using fill-in fields in PDF documents for e-signature - they are ALWAYS shifted from the place you put them. So besides being illogical, half-made (Cyberpunk is more deployment-ready than this), it is useless for E-signatures and document collection. Just stay away.
Reason for choosing Clustdoc
The only reason I got it - Appsumo's lifetime deal. But even for those 50$ - it's money thrown away.
Vendor Response
Hi there, Thank you for your review. Our team has reached out to you several times to discuss your issue. We're looking forward to hearing from you to understand what went wrong since it doesn't seem like you've actually used our software.
Replied January 2021
Karnav
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Excellent platform to onboard client, manage documents
Customer can submit documents, fill form and sign legal contract. They can also communicate, send additional documents. Google and other storage features, payment integration are just great. This is now our all in one crm cum document management platform.
CONSThey can improve on online form creation tool. They have enhanced number of features in last one year. They respond quickly too.
Reasons for switching to Clustdoc
Poor interface Poor customer end Too much glitches No dynamic form creation features Lack of documents sign features
Vendor Response
Hello Karanv, Thank you very much for sharing your feedback ! It was very important to point that out, that's allows us to improve our services. Actually, the online form has been improved since your comment.
Replied August 2023
Sumeet
Legal Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
The best solution we can have to manage our client Docs. Goodbye Google Drive & CFO Dropbox.
We're quite happy since using it and even our Clients too loving Clustdoc. But the mobile view can be improved.
PROSThe client on boarding is quite simple and easy. Plus they're providing the Digital Signature feature as well.
CONSNothing as such but the form UIUX is quite outdated and that of 70s with no good features like oembbed or partial save as available in Typeform or Paperform based UI and UX. Secondly they should also provide form to pdf and online doc creator as available with most of the competitors.
Reason for choosing Clustdoc
It's quite fulfil our requirements and under our budget but still it's they've to develop many more advanced features.
Vendor Response
Hello Sumeet, Thank you for your feedback ! We take your observations in account. We have updated since your comment, we hope have attended to your expectations.
Replied August 2023
Christina
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed November 2019
Simple and easy if you only need a few features
I highly recommend this for MOST small businesses. Obviously, if your needs are complex, it may not be for you, but 99.9% of my customers don't want massive features and the biggest complaint is cost for use...this was a great option.
PROSThis is easy to create forms, create questions, create a login area for your customers, track progress, set up email reminders for progress, and great and easy to plug into a website. If you are a business that needs to collect forms and hate the email back and forth, this is great. I recommended this to several of my clients and it works great for one who is a headhunter and needs resumes, letters of recommendation, covers, pictures, copies of transcripts, etc. The other is someone who has an extensive question and review process and rather than house documents via back and forth email, clust offered a way to house this back and forth. It is also a clean interface, clear, etc.
CONSIt doesn't have a lot of 'aesthetic' features (i.e. divide the form into 2 columns) and it does lack some more advanced features like perhaps having it adapt or an API to integrate mass email (like mailchimp).
Reason for choosing Clustdoc
I had a hard time finding a 'simple' and 'affordable' product. Many of the membership type products were overkill, or if they did have the 1 feature I liked, it was horribly expensive and had a million other features I would never use. And building something custom to wordpress is really difficult and time consuming, so Clust helped me save a ton of coding and customization that now my clients can log into their clust and just check status of applicants, etc.
Vendor Response
Hello Christina, Thanks a lot for sharing your experience with Clust. Mailchimp's integrations are available through Zapier, do not hesitate to come back to us, so we can learn more.
Replied June 2020
Kasim
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
I can't believe it took this long!
Great customer service, excellent price point, awesome functionality.
PROSI have been waiting for something like this forever. My company does advanced Google ads managment and client onboarding is the most difficult facet of our business to scale. I was using formstack portals but it's a half baked product and causes as many problems at it solves. This application is user friendly, intuitive, and understands the necessity of supporting the incremental submission of information in a way both the user and the admin can monitor the progress of. It's also easy to use and very feature rich. You can build conditional logic and customize quite a bit.
CONSIt's not currently possible to bulk edit conditional logic so, for a very long form, you're setting logic manually. However, they've proven very receptive to feedback and have already made a significant number of updates in the short time I've been a customer.
Vendor Response
Dear Kasim, Thanks a lot for your great feedback. The forms have been improved, I hope you like better this experience. thanks
Replied June 2020
Leonardo
Verified reviewer
Information Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Necessary Onboarding and SOP tool
I'm very happy with this tool
PROSClust is a essential tool for anyone that want to improve any kind of process. We use it mainly for onboarding and to automate this process. As a b2b focused company, we need to gather a huge amount of data when our work start. There was a LOT of back and forth using emails, misunderstandings and all sort of hell on earth situation. With Clust, things got way easier. We just set our SOP, assign the customer and that is it! The app will keep track for us and even notify the customer. If you have a business, you need this!
CONSThe only thing I don't like, is the per-process portal, in an ideal world, this could be per-customer portal, this way, things would get even easier, and in opinion, makes more sense. With that being said, I think Clust is an essential tool, and this is a minor detail that I'm sure will be addressed soon.
Vendor Response
Dear Leonardo, Thank you for your feedback. It's greatly appreciated.
Replied June 2020
Gerard
Financial Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
One of my favorite pieces of technology
Very intuitive concept combined excellent execution. A white labeled product that with building blocks for a customized and powerful onboarding process. Robust all the way around, with very few (if any) bugs so far.
CONSA few minor formatting issues (like number formatting) that could be improved, especially in the form building section.
Vendor Response
Hello Gerard, Thanks a lot for sharing your experience with Clustdoc. We are going to take your considerations into account.
Replied December 2023
Eva
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2023
Good product with some changes needed
It is fluid to use from the creator perspective.
CONSFor clients, it seems complicated to understand. Some documents are hard to find.
Vendor Response
Hi Eva, Thank you for your honest feedback, all client onboarding steps are gathered and organized in their online application. You can reach out to our team if you need further information :)
Replied December 2023
Kirk
Legal Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2019
Great product with lots of potentials
Despite some online reviews I have watched in Youtube, I really believe in the product. I loved it so much that I want it to improve. It really has a lot of potential in my space...immigration application.
PROSI loved the fact that I can have my clients go to the form, fill it up and log-off and log-in again to continue their update on the form. Something that my clients are struggling when I was using Google forms on onboarding.
CONSWhen developing a form, it is a pain in B???? to move fields around. This really have to improve in light of transfer some of my Google forms to Clust.
Reason for choosing Clustdoc
I feel that the client experience is better than the alternatives. That said, it has to make it easy for the admin to create form of it to really take off. At the end of the day, it is the admin who will pay for the product therefore, they will have to feel the benefits first then the clients (even if I think it should be the other way around.)
Reasons for switching to Clustdoc
While, the UI on Google Form is better, I like the professional look of Clust. Importing it to PDF is also a big plus as I can print it, and discuss with my client offline, his profile.
Vendor Response
Hello Kirk, thanks a lot for taking the time to share your experience with Clust. (Side note: The form has been improved since your comment) thank you
Replied June 2020
S.
Hospital & Health Care, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Utilisation de Clustdoc pour la collecte de documents à l'engagement de personnel
L'expérience est tout à fait positive : le logiciel a été mis en place rapidement. Clustdoc avait bien compris nos besoins et le paramétrage de départ a été un bon point de départ pour nous permettre de l'affiner en toute autonomie . Les utilisateurs ont facilement pris la solution en main sans avoir besoin de formation et en sont très satisfaits. Nous envisageons d'étendre son utilisation à d'autres processus.
PROS- Convivialité et simplicité pour les utilisateurs, avec un look moderne et intuitif - Autonomie pour le paramétrage sans nécessité de compétences techniques, y compris les automatisations - Qualité de la documentation (en ligne, très claire et avec des facilités de recherche) - Efficacité du support et du suivi commercial - Facilité d'export des documents - Interface très réactive - Rapport qualité / prix excellent - Possibilité de paramétrage des langues du portail
CONSQuelques petits bugs qui ont été corrigés lorsque nous les avons signalés, mais rien de bloquant
Reason for choosing Clustdoc
Clustdoc était beaucoup moins cher que d'autres solutions plus sophistiquées et offrait les fonctionnalités dont nous avions besoin. La solution pouvait être paramétrée sans surcoût de consultance. Dès le premier contact, la relation commerciale a été très professionnelle (bonne connaissance du produit, clarté des prix, disponibilité).
Sarah
Education Management, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Nice software that can be used for lots of different purposes
We use Clust for a new recruitment process which includes an application form, a training process and a candidate's area. I really like that Clust allows us to use one software for all these different parts because it lets us receive documents, share important information and communicate with the candidates.
PROSWhat I like most about Clust is that you can easily create templates to use over and over again but you also have the flexibility to customise single applications using a template first. I also like that you can sort incoming applications into folders for better organisation and overview of various projects or processes. When I had an issue the support replied quickly, was really willing to help and tried to solve your problem until they achieved it.
CONSTo me at the beginning, the term application was a bit confusing. I would prefer a more general term for it such as project which they use in their help center explanation. It would make it more clear to me that it can suit lots of different sectors, projects and processes.
Vendor Response
Hello Sarah, Thank you for your feedback. Many people want us to change the word "applications" and some other want us to keep it :) We're working on giving you the ability to enter your own word. Stay tuned
Replied December 2019
Thomas
Consumer Goods, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Awesome product, needs to add and improve some features but great still
Overall very easy to setup and work with the software.
PROSAll in one solution, loaded with features
CONSSome of the features feel a little outdated or sluggish. Some obvious ones are missing.
Reasons for switching to Clustdoc
More features
Vendor Response
Hello Thomas, Thank your for to take your time to share your feedback with us ! We have new features now that improved the user experience. If you have any suggestion about what feature you would like us to add, let us know !
Replied August 2023
Helen
Health, Wellness and Fitness, 1 employee
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2019
Simple, clean, saves time
Saves so much time by not having to find correct versions of files to send to clients and keeping track of whether documents are completed and returned. Clust allows form templates to be created so info can be easily collated in PDF form. Custom domain and smtp emails increases the trust and professionalism of my business. Support has been superb - very responsive.
CONSWould be better if wordings like "Applications" can be customised. When creating a form, moving items up and down a long list of item can be quite difficult. Would also be good if collaborators can view only selected files rather than everything.
Vendor Response
Hello Helen, Thank you for your feedback :) We're going to add more options on collaborators permissions soon. Stay tuned !
Replied December 2019
Jay
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Clust > Any Other Application Software
It's simple. It's easy. You can set up a template in a few minutes, and then each application only takes a few minutes to set up and send out after your template is made.
PROSEase of use, and FINALLY, there is a software that can replace emails and give me onboarding status updates. No more tracing back emails for log ins or documents.
CONSWhile we can build templates on our own. It definitely needs more prebuilt templates for a wider disbursement of industries, but they did cover web design rebuilds in their templates which was a huge time saver since we use that.
Vendor Response
Hello Jay, Thanks for your feedback.
Replied June 2020