InfoReady has great customer support and service. Any time I or one of our users has a question or issue, I always hear back from them quickly, and they work to find a speedy solution. I really appreciate this and it makes me feel very positive about the company.

We have a number of users across the institution who use InfoReady Review, and they all found it easy to learn and implement in their units. It really is pretty intuitive assuming you have a basic level of comfort using web-based software and forms. Personally, I use it for managing our internal competitions and it works great for that! Handling the submissions and reviews through the platform makes my job so much easier - I can't imagine not having it.

InfoReady Review started small and has grown a lot over the years as the company and users have recognized its potential. Now it has become so feature-rich that you can sometimes miss some of the functionality because there is so much there.

Great customer service.

Easy start up and user friendly design for end users were the best features. The fact that it was built for higher ed is the selling point. No retro fitting of business software to University life.

Administrative management could be challenging and all the features we needed weren't necessarily available.

My overall experience with InfoReady wasn't bad, but I don't understand why the company would switch from Qualtrics to InfoReady. Even though we had ran into some trouble along the way your customer relations team has always been there to help. A lot of the issues have been solved through customer support although there are still some requests that we are waiting on being implemented.

I like the batch operations the most. It is super easy to download zipped packets containing all the application details. The report is also very nice as it is downloaded as an excel sheet allowing us to use the information in an easily accessible manor.

I don't like the UI, it is super clunky and there is a lot of hard coded things that would be nice if we were able to edit. My main issue is with the Organization Hierarchy its hard to easily access the organizations to make edits. We have about 300 different programs offered and the designated reviewer for certain roles change often. The UI box is too small and there is an issue with scrolling. Even when inside the box if you scroll up or down the whole page scrolls along with the box. Another issue with the is with the lack or organizations allowed during the creation and implementation of competitions. By that I mean it would be nice if there was away to make questions that only showed to applicants if they selected a certain answer to the previous questions. It makes the application very crowded especially for those applicants who don't apply to the questions.

The overall experience with InfoReady has been positive. We rolled it out several years ago, and have been through multiple iterations of re-design to best suit campus needs. The IRR team has been quite responsive to issues that have come up and flexible in terms of working with us. While there are some limitations to what IRR can do, the majority of the time we are able to find and implement solutions.

• The ability to create templates has been very useful. Building a competition from scratch requires a fair amount of time as there are numerous options for customization, so templates have saved hours of work. • Competitions can be phased, from letters of intent to invitations for full proposals and progress reports. Each may be assigned intermediate routing steps, such as requiring departmental approval, etc. • Competitions are built from modular sections, rather than one single long document. It helps in fine-tuning details and attaches descriptions to individual components such as required uploads. • The entire review process is run through the system, including for non-university reviewers. Whereas before reviewers might have to be emailed materials or links, once assigned they are able to enter the system and respond to all set questions / scores. This allows quick export of reviews, expediting overall review decisions and reducing any potential errors in transcription. The system will also send reminder emails on your behalf and simplifies notification of awardees. • It’s SSO, so university folks just need to log in to create an account.

• We’ve run into occasional problems with providing access to different types of accounts, such as our Sponsored Programs Office proposals team who needs to view information on PIs selected for campus limited submissions. We were able to find a workaround, but it took some time. It would be more efficient if it were able to communicate with other campus databases directly. • The interface is a bit cumbersome in creating exports and the competition creation pages are very busy.

InfoReady was key in our ability to pivot from an outdated paper process (using literally carbon copies) to a digital process while being able to account for multiple review steps. There's a lot of helpful automation built into the software, and the support team is excellent. I wish more customization was available and that there was a function to create multiple iterations of the same form (Across different years/semester etc) and automatically consolidate the data.

The Review features allowing verified signatures (with notes/feedback) from multiple stakeholders, including the ability to set up a process where one person has to sign off to send it to the next, etc., is incredibly helpful for complex approval processes. I also am grateful for the ability for administrators to a) edit applications after submission (since submitters cannot) and b) review by proxy. It's easy to copy competitions for a new semester/year. The ability to customize notifications that are sent automatically is great, as is the ability to export application data to Excel.

Inability to edit questions after the launch of a competition. The software is not super intuitive and frequently confuses our less-tech-savvy users. I also wish you could edit the button text and other default text. (My department uses it sort of eccentrically, for an application approval process rather than for "competitions", so the default text sometimes confuses folks.

Very positive. Big time saver. Allows us to do more with our existing resources. We've been sharing the system across campus in a lot of different areas.

I love the downloadable reports, which saves lots of administrative time and also makes it easy to compare metrics and measure impact of internal funding. The routing functionality is so much nicer than our paper process. Also, the customer service team is the best I've ever worked with. So responsive, helpful, and professional.

The wording/labels aren't always flexible enough to seamlessly fit the range of uses we have; not everything is an "application." The notifications that a review has been assigned don't go out to all reviewers the same way. Some of the updates to expand flexibility make the system a bit more unwieldy for those that didn't need the flexibility. But the team is continually rolling out updates and is very responsive to customer feedback.

Migrating from email to InfoReady has been a tremendous improvement for our funding requests. The customer service provided when issues or concerns occur is one of the best I have worked with. They respond within minutes! Some of the enhancements have had unintended consequences and they are quick to resolve when possible. I have implemented many software packages in my career and I cannot praise the customer experience more!

The software provides a streamlined process for our faculty to submit requests for internal research funding. A software package cannot provide or meet every function since each customer has competing demands, but it has the core functionality that greatly improved the submission process from the previous Outlook email process.

The inability to send an application back to the PI to update is high on my list of enhancements. Also, more notification options to administrators would be beneficial.

I enjoyed working with the InfoReady software as well as the InfoReady team. Customer service was always great and the support center contained easy to find informative material. InfoReady truly made my day-to-day easier. There weren't very many days that I wasn't using InfoReady because processes were always being moved into the InfoReady system. I highly recommend the InfoReady product.

InfoReady helped organize applications, nominations, and limited submissions. When we started working through COVID policies and procedures and as our internal awards were being impacted by restrictions, I was able to create an application to move review processes that were happening through email exchanges into InfoReady. This gave us a way to track requests and update awards in InfoReady. The software was easy to use and made the work I did easier. I especially liked that InfoReady would send reminders to reviewers and that it was automatically built into the system.

More flexibility with the application form fields would have been nice to have but it wasn't something that blocked productivity.

My overall experience with InfoReady is quite positive. The tech team quickly responds to questions and our applicants and administrators have had very little problem with the system and find it easy to use. What a relief.

The ease of use for both administrators and, most especially, our applicants is a major plus. The platform is robust and allows a variety of ways to post opportunities, collect applications, and have them reviewed.

The fact that reviewers are not allowed to update their comments after submitting their original critiques is awkward. Our review process includes allowing reviewers to edit their original comments so that they accurately reflect the roundtable discussions, which are then sent to the applicants. To capture updated edits, a workaround is used on another (internal and separate) platform to ensure the comments remain anonymous. This is a rather lengthy workaround that would better served happening within InfoReady.

The experience with InfoReady has been excellent. They quickly answer questions and have suggestions on how to make a task work.

You can use the software for other things outside of competitions. It applies to a lot of business processes when you take a step back and look.

The software terminology limited users to what they thought the software did. Once you get past some of the terminologies words and apply the process to what you want, everyone is fine.

I like the way InfoReady is set up, it's user friendly and easy to use. It allows our researchers to find funding opportunities in one place. It facilitates our review process for all applications, as well as notifying our applicants about the status/determination of their applications. The customer service is the best! I love how they are always available and take time to help navigate any queries or issues.

There is always room for improvement with every software. InfoReady always listens to their clients and are constantly looking for ways to fulfill our needs.

The customer service is top notch! The program is very user friendly. But even then, the trainings and videos are wonderful resources.

The routing system is absolutely amazing! It was one of the chief reasons we decided to use this program.

Inability to edit templates, inability to award applicants from the "reviewer" notification email (I have to actually go into the competition to award applicants), inability to specify an award amount in batch awards. Progress Reports are occasionally glitchy. Other than those technical issues, I love the program!

Sometimes run into challenges using the product, but the customer support team is fantastic and helps solve issues. The product is also fairly intuitive and serves a lot of purpose. I'm very pleased in my experience using it.

- Easy to assign reviews and collect them - Very convenient to build multi-track competitions - Convenient to have all messaging come from the system - Progress reports allow us to collect materials and calculate our return on investment for awardees - Outstanding customer service and support team (this is the #1 item, to me) - Very easy to download reports and PDFs of materials

- Sometimes run into difficulties downloading files (i.e. progress reports where there may be a blend of excel files and PDFs included) - It may be nice to apply logic to the application pages, but not a major deal

i like that the autmoated processes are easy to use but also allow for admin editing by proxy. faculty are very busy and it helps to not have to require people to go back to fix small details when I can complete that for them. this prevents delays of processing

wish i could add archived applications into system to save information from awardees before switching to infoready. I know i can add via proxy, but it automatically notifies awardees. I don't want faculty getting "you submitted an application email" it would cause a lot of confusion. As administrator, I feel like I should have access to that functionality

Overall, the InfoReady platform meets my department's needs. From our tenured faculty to our undergraduate students, the InfoReady is easy to submit applications for funding competitions and it has certainly saved our team hours of time processing applications by hand. Also, we appreciate the attentive customer service team and the great webinars that make using the platform an even better experience.

The reviewers' features are what I like best about InfoReady. When we post funding competitions using InfoReady, our reviewers can access the applications, review them, and submit their reviews all in one place - no more paper trails to manage!

It would be great if the platform had a way to remove the authors'/senders' email from the notification email to the applicants. When the applicant replies to the no-reply email, my email is displayed. I would like a more anonymous experience.

Great customer service with short response time and always pleasant to deal with.

Intransparent bug and feature backlog and blueprint. Some of the suggested features seem to take long to be implemented, although they were already in the backlog when they were brought up.

Easy and intuitive to use, with many ways to customize it. The summary pages are also easy to view.

Not everything in it is customizable, and its not easy to tell what is and what isn't. Sometimes, it is based on the access privileges given to you by the administrator. It would be nice to include a page that shows what options are available you overall.

A solution to our college's need.

Ability to build, launch, manage, route and award competitions.

Some of the screens/steps are limited; however, InfoReady is always improving and open to enhancement suggestions

Customer service is outstanding.

The ease of reviewing and tracking different application submissions

Setting up a new competition, and utilizing all the available functions of InfoReady, is not always intuitive.

Generally very easy to use

The ease of standing up a new grant cycle

Each project is given a new ID number if they resubmit and it's frustrating to track and find and associate them together.

Easy to implement, great customer support during implementation, great online help articles and training videos

It was very easy for us to implement InfoReady to handle a variety of different application processes and teams.

It can be tricky to view parts of the system the way another user would see it (applicant, letter writer, reviewer, etc). I would like to have easier ways to view an application the way an applicant would see it, see the email that was sent to each letter writer, see the emails that went out to reviewers, etc.

Overall, InfoReady has been a great resource for our summer research program. It allowed us to transition from hard copies to a digital workspace.

InfoReady is very useful in the ability to create and manage the online application. Being able to create a template and then copy the template for future use has been most helpful.

The routing feature has had some hang ups for my particular needs but usually there is a work around that I can get the applications to the correct person.

Good. It certainly makes publishing our awards much easier to track.

I like that we can track our awards and that it will notify our review teams.

It's a little complicated to set up as there are so many features. I don't like that it doesn't allow for some of the changes we needed once a competition has been awarded.

We've been very pleased and it's one of the few services that "just works."

It was very easy to deploy. The customer service is excellent, and responsive. It's also customizable "out of the box" ... we've really never hit a hurdle with regard to needing to customize something.

I would love to be able to feed our competitions via RSS or an API into other services.

The product is easy to use and their customer service is unparalleled.

More data reporting features such as downloadable Exel or PDF reports would be helpful.