Jira

RATING:

4.4

(13000)

About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps. A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, o...

Jira Pricing

Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7 per user/month for 11 to 10,000 users

Starting price: 

$7.16 per month

Free trial: 

Available

Free version: 

Available

Jira roadmap
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Jira Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Jira

1 - 5 of 12,870 Reviews

Jakob

Sports, 11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2020

Functional and Effective but not Pretty

User Profile

Mairéad

Verified reviewer

Biotechnology, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Could not be without it in our IT support

Would be lost without it. It's far superior to other ticketing systems that we've used. the workflows work great and easy to setup

PROS

- Ease of use - Ability to edit fields and display - Ease of setting up

CONS

- outages can be frequent in comparison to other products. - not a lot of instructions on how to setup easily

Reasons for switching to Jira

system was outdated and not user friendly

Tariq

Food Production, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2024

Review of Jira

JIRA instrument takes care of business and would suggest it. Profoundly intrigued by its elements like issue following, project the board, dexterous turn of events, adaptable work processes and reconciliation with different instruments. - Permits us to effortlessly make, track and oversee issues and undertakings

PROS

Integration Capabilities Advanced Reporting Scalability Community Support Friendly user clarity ira is an immensely powerful issue management tool Easy to set up a project

CONS

slow working inappropriate case support incorrect setup, absence of memory space an excessive number of modules introduced absence of legitimate modules setup, obsolete instrument rendition

Reason for choosing Jira

A lot of qualities are as under, on the basis of the following features: Integration Capabilities Advanced Reporting Scalability Community Support Friendly user clarity

Reasons for switching to Jira

on the basis of the following features: Integration Capabilities Advanced Reporting Scalability Community Support Friendly user clarity

User Profile

Lee

Verified reviewer

Entertainment, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

FUNCTIONALITY

3

Reviewed May 2024

Used in minimal capacity

PROS

Task dashboard: moving tasks from waiting to start, for review etc is good.

CONS

History of logged hours on a task is hidden which I don’t love.

User Profile

Luis Enrique

Verified reviewer

Information Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

Jira, a reliable platform for project monitoring !!!

Jira is very simple to use so the learning curve is not a problem. It has been used by tens of thousands of users and its maturity makes it very versatile. Although it seems like a simple solution due to its look and feel, Jira allows you to manage complex workflows in heterogeneous environments and with multiple departments. The reports are quite complete and its Dashboard presents reliable analytics that offers visibility to members of the organization responsible for decision making.

PROS

With Jira we do not need to worry about making a personalized configuration, since we have multiple templates and this is vital to start quick and reliable planning. It takes care of the basic configuration and then we can assign resources, customize roles and privileges, and make sure people see what they need. Another incredible advantage is its mobile APP that guarantees monitoring outside the organization and allows us to always stay connected.

CONS

Jira allows us to start with an unlicensed model to carry out tests and ensure that its use is what we really need, but after that we must consider that the licensed version is necessary for constant growth in our organization, so it is also important to consider the number of users that we are going to have to license for a successful implementation, and if we can afford it, we will have an excellent platform in our organization.

Reasons for switching to Jira

We initially used Jira to learn about the features and it was widely accepted by the testing team, so we made the decision to migrate to this tool for our projects. It also allows you to easily incorporate external members of the company to publicize the progress of the project.