Optimum: The One Stop Shop

Our process was scattered and we had information in different applications all over the place. This was a huge headache which took up a lot of time, resources, and energy. This also led to a lot of inaccurate work and no one being held accountable. Optimum became a place where we could store all that information and create a process workflow all in one place. We were able to customize it to fit our needs. More and more things came up as we integrated into the system, and Optimum kept up, showing us how they could incorporate all our asks into one single place. This process took time and there were definite growing pains. With the help of Optimum's account manager, CSR, we were able to streamline all our needs into one place. He was available whenever we needed him and was able to convey the priorities, pains, and ideas of Rovia to Optimum. CSR really works with us to ensure we are satisfied with the final product.

Pros

Optimum really helped us to streamline our processes. They listened to what we needed and built a workflow that was fluid and user-friendly. Each part of the process and all changes made are documented within the system so that everyone can be held accountable and we can ensure accuracy. We know our data is safe, secure, and readable! We can pull all kinds of reports which gives better transparency to our executives.

Cons

Sometimes it felt like you needed to have someone who was technically trained on your team to fully understand how certain functionality worked, especially when it comes to formulas.

This platform has allowed me to admin sites for clients quicker and easier than hand coding.

Speed! I can build an administrative site in 50% of the time it previously took and making changes is a LOT easier than it used to be when creating a hand-coded admin site and a standard database.

Pros

Building workflows allow me to quickly get a client up and running in a fully functioning admin site. And Full featured API allows me to connect data from client's Optimum instance to their custom build publically facing front ends. The Optimum team is fast to address issues, help with my understanding and implement new features.

Cons

The learning curve is a bit steep but after working with Optimum for 2+ yrs and have watched the learning curve decline as Optimum improves their system.

workflow

Pros

Hi, This software is amazing, you can build , create and enhance as you move through your needs. I have been amazed at the customer service and talent that supports us on every level. I have used this tool from workflow, tech support tickets, and scheduling.

Cons

learning more capabilities as this tool can do just about everything I need. Con would be it's not sold on how great it is.

Outstanding Platform

great technology and incredible customer service when we have issues or questions

Pros

All the features optimum provides allowing our business to be ahead of the competition with flexibility to add features and offering a positive user experience

Cons

nothing we can point out as after 6 years of using the different optimum applications we have found no limitations

Simplifying the Application Maze

The integration with our payment system was seamless and the staff recognized what was important to us and made sure our pain points were defined and resolved.

Pros

The team at Optimum HQ really listened to our needs and designed a solution for us that was exactly what we wanted. In addition, we were trained enough to help ourselves in reporting and other portions of the application. We don't have to rely on OptimumHQ to do everything for us. This has saved us both time and money.

Cons

The con I have is not necessarily from Optimum HQ. We have weak data lines and may become a problem for us to access Optimum. As a solution, we are installing redundant data lines to keep us productive.