A simple way to send SMS to customers and Whispir's ability to provide custom solutions where required. The Whispir team provided excellent support and assistance especially in cases where we required a custom solution to be developed.

Space for improvement with User Experience/User Interface of the Whispir platform.

Rich messaging, rapid stakeholder communications.

ServiceNow plugin allowing automated alerts on high priority events and incidents.

Limitations on Alias Manager for reply messages. UX is not always intuitive and takes much trial and error to unravel. The support team has been very good on this point.

Overall, working with Whispir is good, the account managers are helpful. Sometimes, what I experience though when working with technical support staffs is that some of them is not that strong in terms of their domain knowledge of the functionalities and capabilities of Whispir and how it interacts with external system, like communicating with Telco's SMS services. This is based on my experience working on some issues in the past where technical support is not very helpful.

The template management and SMS messaging are the most impactful features for us. We are heavily SMS sending to our customers hundreds if not thousands of messages to our customers. On most cases, SMS are sent almost instantly.

I have not used or tried some of the features, though what I sometimes find a bit confusing is the status of SMS sending. We need to know if a particular SMS is sent and received successfully by our customers. It may not be very clear if the current status clearly states that the customer device has received the SMS or the Telco only sent it.

We have used Whispir as our messaging solution for a number of years now. It's not the cheapest on the market, but it gives us a good mix of services for messaging, in a relatively easy-to-use interface. Plus additional savings can be attained when sending at higher volumes. The API is robust and has served us well in our high-frequency implementation. The Whispir platform continues to improve, as with the addition of new integrations into WhatsApp, although we have not used those yet. And we see many areas, like Incident Management and Operations, where the Whispir solution can be used effectively to keep teams informed. I hope they will continue to develop a better UI, and more intuitive menus and navigation in the portal. The Whispir team have been very supportive and responsive, and we're very happy to have them as a messaging partner for our business.

Whispir features web-based configuration and the ability to segregate projects and teams into Workspaces. This allows us to access our Whispir account from anywhere and build specific work environments for our various products and teams. Whispir provides a unified portal for both SMS and email messaging, which gives us centralized control of our templates and distribution. Pretty much everything we need the Whispir platform to do, can be achieved out of the box. And the support is great!

While the Whispir portal is relatively simple, it takes a little time to navigate effectively and to figure out where, and what, all the various settings and controls are. For instance, some settings might be global whereas others might only be Workspace-related. Also, it would be great to have more visibility of the status of messages, especially mission-critical SMS. Fortunately, we can always rely on Whispir support to provide us with the information we need, but it would be great to be able to get at it ourselves.

Overall, Whispir is a great communications platform to meet anyone's needs. There is work underway to make the experience more modern, and hopefully reporting will be improved, but the current experience for sending messages works as expected and meets my needs and my service consumers.

Ability to manage the Whispir platform as a service for our Customers is great - we can cost recover to lower our expenditure and don't have to pay everyone's message fees. The ability to send bulk messages via a spreadsheet is also great as well as complex message options through the API.

Reporting is always a hassle - you have to manually create each report and then manipulate the data in excel before visualizing any trends for insights.

Overall, Whispir is a good platform form handling SMS

I like most in Whispir I can easily check if the SMS are delivered or not but we encountered a lot of times that the status is delivered but our customer didnt receive the SMS. They also have good customer service.

The only cons is troubleshooting technical details that requires telco cannot be done. We have instance that we have to reach out to the actual telco to do end to end troubleshooting. This should be part of service recovery from Whispir and not from the customers

In lieu of our unique needs and a few very specific shortcomings, my experience with Whispir has been excellent. I would highly recommend working with their team and we plan to do continue to do so.

By far, it's the level of support that separates Whispir from other service providers in this space. I can rely on Whispir's team members to always be responsive and helpful in supporting our company's needs.

We have a unique use case and use Whispir in a different capacity then its core customers. To that extent, we have an expanded need for reporting and message delivery structure/ flexibility. There are some improvements that can be made in those areas.

Overall, Whispir platform is an efficient communication solution. Consider exploring Whispir for your specific communication needs.

The user-friendly interface is one of the things I enjoy using Whispir. It's easy to navigate, even for those who are not tech-savvy. The platform also offers a range of customizable templates that I could use to create engaging template for consumers.Another standout feature of Whispir is creating automated workflows that trigger messages based on campaigns. This helped to streamline the processes and save resources.

As the cost is complex, it could be challenging to estimate and compared the cost with other communication platforms in the market.

Utilising Whispir has helped our organisation's business units manage communication effectively.

Whispir offers powerful and flexible multi-channel messaging capabilities. The support provided by the staff at Whispir is exemplary and has helped us overcome numerous business challenges.

The reporting capabilities of the portal could be improved

We have always had a positive experience dealing with and using Whispir

The best points about Whispir areEase of useGreat customer service

Things that could be betterCould be cheaper on pricing

We run email campaigns related to members' medical insurance. Given the COVID-19 pandemic, we are especially pleased to be able to send members timely information and measure the member engagement using Whispir.

We send ~1 million emails weekly using the Whispir API. With Whispir's help, we developed an automated process to run our campaigns via the API. We've encountered numerous issues over the last 3 years and have learned a fair amount about running successful email campaigns, specifically, the need to continuously add to our library of mitigation plans. Our account team, [SENSITIVE CONTENT HIDDEN] have provided outstanding support, invaluable guidance and were able to draw on the larger Whispir Support team, as well as their Executive team to suggest solutions to issues encountered. In the process, we have been able to add robustness to our workflow, and significantly augment our campaign success measures.

The user interface, although intuitive and user friendly, is not always able to handle reporting for the larger email campaigns.

Overall my experience has been good, the support team is always willing to help and bring new ideas to us for review

For me, the thing that most stands out is the customer service and support. The team will always take a phone call and are always willing to jump in and help out.

I find the platform tricky to use, it's not all that intuitive. An easier to use UI would be good

Overall experience is very positive. Whisper event management tool is quick way of notifying and communicating with our customers any Planned and Unplanned outages.

Quick and relatively easy to use solution. Very useful tool in Incident Problem and Change Management for notification and communications with external and internal customers.

Our specific solution design complexity.

It is easy to use product as a developer & support analyst. I have worked with Benz from Whispir team and she is very good and helped us where ever required. Appreciate her efforts.

Whispir functionalities available 24/7Customer service center support

It would be good if rest services available to create Rich templates with automation.

Whispr is a very easy off the shelf product when it comes to mass texting or even email marketing. It's freedom to customize the email template gives it a personal touch to customers.

The errors when an SMS was failed to send is very generic. The templates prepared are very rigid and cannot be customized to our country's standard information (eg. phone number code).

It has been very pleasant, easy, and productive collaborating with the Whispir team.

Low complexity, requires training but after one session, staff can easily pick up. Stable, over the last year and a bit, never had any outages or unavailability. Well supported, staff supporting the platform are knowledgeable and focused on getting the issue resolved rather than who's at fault.

Administrative features are not always straight forward.

Support is good and my contact for product also been fantastic

the capability of the product to reach out customers quickly, it's features to create and adopt the product and the reporting to indicate it's success

The API interface side, hoping continue to develop it's integration much more

Whispir provides various services (Rich Message, Bulk Message, Template, Contact List, Workflow, API and so on) for customer messaging. Whispir Customer Success Manager, Senior Client Executive and Solution Architectures are always provide prompt assistance and customize solution for us. Reliable team I recommended!

Whispir reporting feature should provide more details for the status of unsuccessful messages.

it gets out communications pretty easily, theres the added pro of being able to send to a select group of people.

the reporting isn't that great and some components are not fully customisable.

It was one of earliest software with the API integration that we implemented in our firm. The SLA and Support is great for this software

I cant find any feature on which my team has responded negatively

Positive and provided a good customisable option for our varying requirements. Service and the support team - especially [sensitive content hidden] is outstanding - responsive, knowledgeable and very flexible with supporting us.

The scheduling of messaging , (plus the support team/staff)

when a message or contact in the csv file is changed, to have to recreate a new message, re save a new csv file

We enjoyed a very slick on boarding process from [SENSITIVE CONTENT HIDDEN] and his technical team, Whispir offered amazing support here and in helped us design and build the really slick demo for us to show to multiple clients. We were very happy to partner with Whispir as they delivered a great rich messaging solution to assist our business.It is one thing to buy software and deploy within a business, but Whispir went the extra mile in support and account management to leverage the best possible results for or business.

It could be improved to have a chatbot functionality in the customer engagement process

Ease of use, addresses business needs, Interactive dashboards

I cant think of any as tool is not extensively administered by me.

It is great for mass communication and it work fine once setup.

We find Whispir to be a easy to use platform when sending out mass communication to our staff. The ability to create an adhoc message and send to all at once is great. The delivery report is also useful to know whether the message was delivered or not. We have built an integration with Azure AD so that our staff contact information is pushed from AD to Whispir using API exposed by Whispir. Support is great as well.

It is a bit pricy as compared to other SMS gateways. Use and creation of templates is not trivial.

we use whispir for a variety of tasks, including Emergency Alerts, vendor management/notifcatoins. onboarding,

Product is easy to use, has a great range templates

integrating with Microsoft AD, or Azure AD would be helpful for the future .