All Userlytics Reviews
1-22 of 22 Reviews
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Maksym
Verified reviewer
Information Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
10 Out of 10, absolutely love it
Userlytics has been a true game-changer for our testing initiatives. With exceptional customer support, a comprehensive feature set, and top-notch participant quality, they have earned our highest recommendation. We give them a perfect 10 out of 10 and urge anyone in need of a testing platform to give them a try.
PROSWe transformed our approach in testing. They providing outstanding customer support, their team is always ready to assist with a level of professionalism and efficiency that is second to none. We used usability testing, prototype evaluation. Platform is incredibly user-friendly, making it easy for even novices to navigate and utilize effectively. One of the most impressive aspects of Userlytics is extensive pool of participants ensures that we receive diverse and insightful feedback, enabling us to make informed decisions.
CONSWe absolutely love it. For our company no cons.
Mike
Financial Services, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
A more reasonable alternative to the biggest players.
Our rep has been helpful and attentive, and the tool meets the UI and feature requirements of all its competitors for a really reasonable price tag.
PROSThere are a lot more UX testing tools and platforms out there these days than the days of Usertesting and UserZoom being the only players. But many of them offer only a couple types of tests, or force you into a type of workflow. We chose Userlytics because it most closely resembles the "big boys" in terms of feature set (in fact, I get more types of quant tests than I did with UserZoom) for a much smaller price tag. I also like that tasks can go un-recorded for participants' privacy. This was a near-essential feature for getting the tool approved.
CONSWe're still pretty new on the platform, but I haven't had a lot to complain about. Sentiment analysis is not activated by default and I'm afraid it might be extra so I haven't pursued it.
Reason for choosing Userlytics
It met our needs for the types of studies we wanted to run and the cost savings we needed.
Reasons for switching to Userlytics
Primarily we switched for price reasons. As a small team, the unlimited pricing of UZ did not benefit us that much compared to the more flexible credits of Userlytics.
rachid
Arts and Crafts, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
userlytics on of the user softawre that i didn't like to much
it was a bad experience for sure
PROSwell ther is not much i did like nut i like the website menu
CONSi did like least that doesn't work for the residence out of the USA
Krista
Verified reviewer
Marketing and Advertising, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
User friendly and efficient
I really enjoy Userlytics. Aside from the user-friendly and efficient platform, the customer service team is 10 stars out of 5. They are always willing to help me set anything up in such a timely manner - and so nice!!
PROSThe software's interface makes setting up the test, reading and reporting out a breeze. Simple functionality makes something like a robust test just a little bit easier.
CONSThe transcription that is based off of audio is left to be desired and often not able to be used. As a result, we do spend extra time translating ourselves for each panel result.
Reasons for switching to Userlytics
Pricing and not as strong of a platform as Userlytics for reading results.
Jennifer
Computer Software, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed July 2021
Userlytics is a robust and inexpensive testing platform
Userlytics is a robust and inexpensive testing platform that meets our needs as a software company.
PROSCreating a study with Userlytics is easy; the interface walks you through each step of the process. Some highlights include the templates that are available for common usability questions and the in-browser testing option for participants.
CONSWe use our own participants for testing and some have difficulty navigating the testing platform when reviewing prototypes.
Reason for choosing Userlytics
It seemed to have the same core features at a fraction of the price.
Tanya
Verified reviewer
Research, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great International Usability Testing Tool
I have been doing online user testing for over eight years and have used many different UX tools in that time. Userlytics has been my user testing tool of choice for several years now. Their site is easy to use and inexpensive compared to other similar caliber user testing tools. It is effortless to set up a test, and they are very responsive to any requests or questions I have as I create my tests. It's also nice they have a card sort feature now. Few tools provide that. Userlytics has been able to help me test and find native speakers who also speak English in every country I have needed including South Africa, Japan, China, and Korea. They have made sure I have gotten quality testers which in turn has provided quality research. Their pricing, ease of use, customer service, and quality of testers/panels can't be beat.
CONSInitially, I didn't like the pink and blue color scheme they used, but it has been updated. I wish there was an autosave on annotations/video clips. Sometimes I forget to click save.
Reason for choosing Userlytics
features and price
Reasons for switching to Userlytics
Price
Anonymous
11-50 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed October 2019
Userlytics is great for cost effective user testing
User testing with userlytics.com has been easy and straightforward. I can train our freelance analysts on it quickly too.
PROSUserlytics is easy to set-up and get started with. It's cheaper and has been just as effective for our test purposes as usertesting.com.
CONSThis tool will work best if you know how to write user testing tasks and questions before you start using it -- the software won't teach you the best practices, it just gives you a clean framework to implement them. I wish that, like usertesting.com, this tool provided some basic demographic information about the random users when random user testing (range of income bracket, age and gender) so we didn't have to add questions and take up time getting that information from the users.
Reasons for switching to Userlytics
Cost; usertesting.com raised their prices significantly.
Holly
Banking, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Userlytics is a great tool for UX optimization
The Userlytics team has been more of a partner than a supplier. They proactively reach out to see how they can assist us in our projects; we know we can count on them for quick answers to our questions about best practices. Very responsive team!
PROSOur ability to get user feedback overnight is invaluable to our Agile iterating work model - it allows us to keep the work moving and deliver value to our members as quickly as possible. The customer support we receive is also top-notch!
CONSSome extra personalization options for the loading screens of the user testing experience would be nice but certainly not needed for getting the most from our user testing with Userlytics.
Mariné
Verified reviewer
Financial Services, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Great tool and great people!
Simple and user friendly platform. Learning curve is not steep and [SENSITIVE CONTENT HIDDEN] and team are always accessible and ready to help! Really like the visual charts of responses, which I'm able to copy and paste in my presentation, great quality of video/audio recordings, and the overall layout of the platform. Biggest differentiator is the level of support from [SENSITIVE CONTENT HIDDEN] and team. They're super knowledgeable, kind, patient, and always willing to help! They are true partners and go above and beyond to ensure your study is successful.
CONSThere are some limitations, but most are on their roadmap to be added or [SENSITIVE CONTENT HIDDEN] is able to get it programmed in the backend. 1. For screener portion of the survey, unable to add open response questions. But [SENSITIVE CONTENT HIDDEN]was able to get this programmed in the backend. 2. For screener portion of the survey, unable create multi-select question. But [SENSITIVE CONTENT HIDDEN] was able to get this programmed in the backend. 2. Unable to break participants into different age groups in one study. So I had to create 3 different surveys to be able to specify how many participants I want from each age group. However, [SENSITIVE CONTENT HIDDEN] was able to merge all 3 surveys into one when they were complete. 3. No word cloud or aggregate word usage system from transcript 4. No option to create a metric questionnaire
Rabindranath Robby
Verified reviewer
Information Services, 1 employee
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2020
Userlytics Review
The business works well once you are able to do a test, you do get paid, but the app itself is not that great when it comes to the full functions. Some of the functions that are important works well, but the other functions on the app I wish were fixed that I mentioned.
PROSI used the app on the Iphone 8 plus, and also I like that there is even an app available on the phone. The app icon looks professional and the beginning login layout looks good. The functionality of the app works well on most parts.
CONSWhen I attempt to login the app on my phone, it does not allow it to remember my username and password and then it will not login automatically. I have to re-enter it, but am able to get into the app afterwards. When I check the test invitations, completed tests, and missed invites, it does not appear, though I have done plenty of them in the past. The payment screen does work, but the contact screen does not show up when you click on it from the menu options.
Reasons for switching to Userlytics
The app works better than Userlytics, and it's functionality works better. I receive more tests from their websites and apps.
Markell
Logistics and Supply Chain, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Powerful Tool & With Great Account Management and UX Consulting Support
Userlytics has allowed us to more efficiently and effectively incorporate research and testing into our processes. If you have everything you need to begin (goals / objectives, tasks, recruiting criteria, test script), you can initiate testing almost instantaneously. The tool is generally pretty easy to use. Being able to use the tool for recruiting purposes is a major win, whereas in the past I've had to rely on recruiting firms (or a more manual recruiting process) and separate testing and data collection tools. Nothing like having everything in one place. Scheduling and workload doesn't always afford us the opportunity to facilitate testing from end-to-end. So having a partner like Userlytics to assist with facilitating testing--when timing and other project priorities doesn't permit--is a major help.
PROSUserlytics is a powerful research and testing tool. I love that you can do so many different types of research and testing including questionnaires, card sorting, tree testing, and formal usability testing. When setting up your test scripts, the guided text / examples are perfect if you don't want to create your questions from scratch (or if you simply need a little more guidance to get started). The updates made to the AI Transcription feature have made it a godsend when it comes to efficiently reviewing videos and analyzing test data. I'd like to add that the account executive and UX consultant team(s) are great to work with. They are timely with correspondence, provide excellent customer service, go the extra mile, and deliver solid work.
CONSA little more flexibility with the card sorting feature. We were trying to set up a card sorting scenario for a recent test a certain way and weren't able to. We had to create a workaround. We still got the results we were looking for. But a little more flexibility would be a great help. Also having a feature that would allow you to show multiple visuals to the user and allow them to select which option is most effective would be another great addition.
Jenny
Online Media, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Comprehensive and Easy to Use
We are about to test how usable our new and existing products are. A major benefit is the time we save by using unmoderated testing for quick checks and tests. Not having to worry about the scheduling logistics is a time-saver.
PROSBuilding usability tests in Userlytics is simple and straightforward. The builder walks you through each step, so you don't have to worry about forgetting anything. The templated questions make it very easy to build your usability test. The results dashboard is also very comprehensive, with the ability to create highlight reels, tag, bookmark, download, share, rate, transcribe, etc. Everything we're looking for.
CONSWe have a target audience that is more challenging and expensive to reach using the existing Userlytics panel. Getting relevant results without using custom recruitment (additional expense) was not a viable option for our company. However, we would probably have to use custom recruiting regardless of the usability testing software we chose.
Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Userlytics
Positive, they have very attentive customer support.
PROSQuality testing pools to be found in all 50 states and international. The transparency to have the user shared their video camera while they share their screen. Video scrubbing by task and annotation are very helpful.
CONSIt is a bit of a manual process to randomize larger, quantitative tests. Would love to see Userlytics automate this features in the future.
Reasons for switching to Userlytics
Unhappy with testing pool of past product.
Christina
Health, Wellness and Fitness, 1,001-5,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Convenient and flexible product with the ability to do testing on a per-need basis
The fact that userlytics lets the user test as frequently (or infrequently) as they need is a huge benefit, and the main reason our team switched from usertesting to them. The other remote test websites wanted to lock us in to a contract where we would have to do tons of tests to get our moneys worth, but our needs differ from month to month and sometimes tests aren't needed. Userlytics lets us pay on a per-test basis which gives us the flexibility and independence our team needed!
CONSIn order to take video clips you do need to upgrade your account to a more expensive plan, but it's not the end of the world as you're still able to download the entire video.
Reasons for switching to Userlytics
See above - usertesting wanted to lock us into an expensive contract that would basically force us to buy hundreds more tests than we needed. Userlytics let us pay on a per-test basis which was so much more flexible and dynamic like we needed.
Lulu
Design, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
Good, but not great
Customer service was INCREDIBLE! [SENSITIVE CONTENT] was our account manager, and he would reply to any of the emails I sent him within 5 minutes. That in itself was incredibly valuable as a newbie to the program. The software itself could use a little more development in terms of features and functionality, but overall it's a good program that gets the job done.
PROSI could easily organize and set up separate tests, and the tagging was very intuitive and helpful. Also customer service was so fast and helpful that I was quickly able to learn the program and use it effectively.
CONSThe dictation was pretty much useless it was so bad, and the analytics on the demographics of the users could definitely be organized better.
Reason for choosing Userlytics
much cheaper, and better customer service
James
Information Technology and Services, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Userlytics Aug 2021
Experience of the tool is good and the support is always very prompt and helpful
PROSSimple to set up and use. Easy to share. Quick to gain user feedback
CONSHard to reallocate account history if required eg employee leaving/. Also relatively expensive for short tests
Reason for choosing Userlytics
Better commercial model for our needs at the time
Lisa
Information Technology and Services, 5,001-10,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2021
Userlytics - a good testing product that's getting even better
Working with [SENSITIVE CONTENT] was fantastic, exceeded my expectations for responsiveness, flexibility with my requests, and professionalism.
PROSSetting up a test is easy and the 2 preview options are very useful and effective. For participants, joining a test session was easy. The recording quality was very good. Having the transcript option was also a plus. The dashboard and overall 'wizard' design were easy to understand.
CONSWe are a digital consultancy and we purchase testing credits for each client as needed, so it is difficult to coordinate "using credits" across multiple client projects. In general, the credit system is overly complicated and my #1 pain point.
Ashley
Design, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed November 2021
Solid user testing platform
The ease of setting up a test and tasks is really straight forward. The customer service is great. They have made amazing enhancements to the platform over the last year that we are excited to try out on the next batch of testing we do.
CONSWhen we used this platform for a client, the platform required testers to download a screen recorder. While this is common in the user testing industry, I still don't like it. But they recently rolled out a major enhancement to have an in-browser recorder! So no real complaints here!
Kristina
Marketing and Advertising, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Excellent customer service, great tool!
We had really good experience with userlytics. I have to say I have never felt more supported by the customer support team than here. Quick and helpful responses, tons of valuable feedback. Really grateful!
PROSWhile Userlytics filled with tons of great features, it is very easy and intuitive to use.
CONSThat credits expire within 1 year
Reasons for switching to Userlytics
I think because it was not so easy to use, did not have all of the features, and if I am not mistaken was a bit more expensive
Liz
Higher Education, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great Website User Experience Testing Tool
Great features, ability to bring your own testers, easy to use interface.
CONSI can't think of anything that needs to be improved at this time.
Marie
Design, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Great helpful team, huge candidate pool, fast responses, variety of options to conduct research
The fast candidate responses, and the very insightful conversations with great candidates.
CONSThe usability clearly needs improvement, sometimes this is even a blocker. But luckily the team is super helpful all day and night to solve all challenges.
Nikita
Consumer Goods, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great tool!
Very easy to use tool, quick to onboard and set up
CONSUtilized Professional services - so not really sure