Unethical billing -they kept billing me after I cancelled and make it nearly impossible to cancel (4 requests, still not clear if I'm cancelled).

The platform helps people maintain their customer service with website visitors and prospects. They help you manage the contacts and leads you gain from their platform.

Drift is easy to use and pretty straightforward. Installing it on your website is super easy and they provide good support.

None with the software - they are the leader in the space for a reason. Their account executives are a bit pushy on upsells for additional features and functionality.

Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.

Great team that I worked with at drift and great product idea. Finishing out or completing that vision would have been paramount.

Easy to deploy, affordable pricing, good customer support & easy chat playbook creation.

Started using drift for our startup after moving away from HubSpot. It has been a great learning curve for us.

Support team is friendly and responsive. Pricing (we started with the free version for a year).

It has been great but i believe much more integrated approach is needed.

Having the ability to intercept messages sent to your organization via your mobile device is great.

This useful tool has third party integrations that allow me to access data in a more useful way in order to get beneficial outcomes from it with less time spent.

Drift support, itself, is the best example of great customer service using their own solution. The support experience is always a delight.

So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month.

Quick signup, great for getting leads. I have not given instant messages on website much importance but when someone recommended it, i was convinced and Am very happy that i got it on my website too.

We've been using it for a few months and it was so easy to launch - lots of great help from the support team as well.

The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications.

Drift is an amazing tool that helps you communicate directly and seamlessly with your website visitors.

Drift is designed to help people accomplish their business goals, especially B2B business goals, which is super helpful.

A bit unprofessional by having emojis and Gifs.

Unable to see how long each conversation is taking for each of my agents to work through. Have had multiple complaints on lag in the chat service loading within our software.

The interface is nice and easy to navigate. Support is great as one would expect.

Drift is, so to say - sexy I love the look and feel much better compared to other website chat/bots solutions.

I'll admit that as an admin onboarding this software, it takes sometime to get familiar with the new set up of chatboxes and playbooks. Overall though, it proves to bring results to our team.

Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.

It is very easy to use but more importantly, it is very easy to love using. This is important in software adoption and Drift is one of the best examples I have seen of this in recent years.

A good onboarding tool but with steep pricing plans.

Drift allows me to connect with prospects easily and quickly. The bot is helpful when we are away, but I can personal messages when need be.

Everything has been pretty good so far and as we expand use we know we will have good support.

I love the ability to set up multiple chat bots/playbooks based on use cases. The ability to engage with a target account real time is invaluable.

This software has allowed us the ability to easily and rapidly respond to our clients queries. Providing our client this type of interaction is important to building a relationship with them.

Love the ease of installing to my site and help to boost my customer support presence without massive investment. It's deeply personal and conversation driven.

It didn't capture leads for us. I think our buyers hated the bot.

Great for quick edits, limited integration with our internal reporting software (ex giving a GA Experiment ID) means we can't use it for big experiments.

One of the best addtions that I purchased for my online store - worth every penny, full of features and most importantly great prompt support from [SENSITIVE CONTENT HIDDEN.

The settings can be a bit confusing but it is early in the learning curve.

Excellent customer support and input is a high selling point for this software. Targeting choices are well sorted and are very useful.

Great for personalization and customized messaging for audience segments.

What I liked was that's a platform easy to use, we could train other regions to use it thanks to that.

Customer service is excellent. Our questions are quickly answered and they are extremely helpful implementing new strategies for customer engagement on our e-commerce websites.

I love the versatility of this product: content personalisation, pop-ups, email and a whole host more.

I really love the system and the team at Personyze. I found it initially two years ago when my web designer recommended it.

Great Platform to help businesses offer a customer-centric approach.

I love how you can integrate it into Google Analytics and set up with Hubspot and other systems using a web hook is straight forward.

The support from the Personyze team is superb - nothing is too much trouble and the willingness to help is simply awesome.

Not every third-party service is compatible with Personyze. This could make it more difficult to integrate with other services and might reduce the number of integrations that can be established.

Customer support helps with template customization in a prompt manner.

It is very flexible but there is steep learning curve.

We’ve seen an increase in engagement with customers which has been great. We look forward to our ongoing relationship with Personyze to continue to build our company.

US Dollar

Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline access, proactive chating and transfers/routing.


Drift facilitates communication with website visitors in real-time to help generate leads and improve sales opportunities. The AI-enabled solution comes with a chatbot to automate marketing pipelines and increase customer engagement. Additionally, it allows marketers to generate reports to facilitate decision making and improve business performance.


Drift allows integration with various third-party platforms including Salesforce, Marketo, HubSpot, Pardot, Outreach, Google Analytics and more. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities.


Drift is available on monthly subscriptions, starting from free pricing with basic chat capabilities. Support is extended via documentation and online helpdesk. 


     



LongDescription

Engagement Tracking

A/B Testing

Lead Notifications

Multi-Channel Marketing

Surveys & Feedback

Personalization

Meeting Management

Mobile Alerts

Online Forms

Lead Capture

Customizable Reports

Automated Responses

Code-free Development

For Developers

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Data Synchronization

Customer Segmentation

SMS Messaging

Video Chat

Subscription Management

Drip Campaigns

Real-Time Monitoring

Human Handover

Location-Based Marketing

Single Sign On

Confirmation/Reminders

Natural Language Search

For Sales/Marketing

Data Extraction

Lead Distribution

Customer Database

Query Suggestions

Offline Form

Audience Targeting

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

Template Management

Scheduling

ROI Tracking

Data Import/Export

Email Tracking

Email Campaign Management

Customer Support

Process/Workflow Automation

Lead Generation

Email Templates

One-to-One Messaging

Subscriber Management

Contact Management

Customer Experience Management

Availability Indicator

Lead Verification/Validation

Content Management

Booking Management

Lead Management

Email Marketing

Screen Sharing

Mobile Access

List Management

Proactive Chat

Survey/Poll Management

Real Time Data

Transcripts/Chat History

Performance Metrics

Routing

Product Recommendations

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Marketing Automation

Landing Pages/Web Forms

Lead Segmentation

Real-Time Notifications

Forms Management

Language Detection

AI/Machine Learning

Group Messaging

Customizable CTAs

Contextual Targeting

Workflow Management

Email Management

Source Tracking

Dynamic Content

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Predictive Analytics

Segmentation

Data Visualization

Reminders

Visit drift.com/pricing for more detail and to chat with us.

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Drift

In Person

Live Online

Webinars

Documentation

Videos

Personyze is a website personalization solution that helps businesses streamline marketing operations. It utilizes machine learning algorithms to create personalized content, website messages and emails based on multiple criteria such as customer behavior, referral, social profile and more.


Personyze allows businesses to use workflow automation to trigger email drip campaigns based on last visits, cart abandonment, weather conditions or form submissions. It comes with a recommendation engine, which provides end-users with personalized product recommendations based on individual interests, transaction history and demographics. Additionally, users can conduct A/B testing for the entire website utilizing WYSIWYG editor, email broadcasting, forms, pop-ups and banners, among other tools.


Personyze includes an application programming interface (API), which allows businesses to integrate the platform with several third-party solutions. Pricing is available on monthly subscriptions and support is extended via live chat, phone and email.



Real Time Analytics

AB Testing

Website Analytics

Social Marketing

Test Scheduling

Visual Editor

Website Personalization

Experience Management

Email Alerts

Recommendations

Account Based Marketing

Content Analytics

Campaign Segmentation

Email Distribution

Statistical Analysis

Behavioral Targeting

CAN SPAM Compliance

Website Visitor Tracking

Geotargeting

Visitor Management

WYSIWYG Editor

Image Library

Lead Nurturing

Mobile Optimized Emails

Campaign Personalization

Behavior Tracking

Reporting/Analytics

Split Testing

Widgets

Customer Profiles

Lead Qualification

Target Account Identification

Social Promotion

FREE: for up to 1 account user

LITE: $225/month billed annually or $250/month billed monthly - for low traffic sites who need less managed service, page views, and customization. 

POWER:  $412/month billed annually or $450/month billed monthly - for businesses with a need for more campaigns and features.  

ENTERPRISE - $900/month billed annually or $1000/month billed monthly - for large companies with high traffic and extensive requirements.

Drift vs Personyze

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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