All HandiSoft Reviews
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Nyree
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Public Practice Accounting Software
I have been using HandiSoft for over 25 years and have got to see the development over this time. The full integration of client management, time costing, invoicing, ledger, tax returns, document management, jobflow and workpapers makes it easy to work with and it is a user friendly.
PROSHandiSoft is a fully integrated accounting software product for Public Practice accountancy firms. You only need to set up the client information once and the client information is available across all components of the software. The sue of DataHub is also beneficial in obtaining reports necessary to running and maintaining an accountancy practice.
CONSThere is no integration for SMSF's. If there is integration between other SMSF software and importing into HandiTax so all client tax returns are in the one program that would make the lodgements of all entities easier.
Reason for choosing HandiSoft
Familiarity of the product and knowing out to change reports as needed. Value for money also.
Frank
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed August 2021
20+ Years User
Very good product overall, but very expensive, and the annual increase in cost over the years has never been, in my mind, able to be justified, especially if we compare the increases with inflation.
PROSVery good product, generally easy to use, and good support for technical matters
CONSThis time last year, I raised an issue with Handisoft, on a matter which impacted negatively on productivity. Despite the customer support officer showing good level of understanding of the issue, and seemingly willing to help, and despite numerous phone calls, emails back and forth, to date, one year on, matter still not resolved. In fact last I heard from the operator was 12/12/20, and NOTHING since. Very disappointing. And I also wish to mention about the very scary functionality surrounding report writing. I tried valiantly a few times to venture into this, but the complexity, the lack of ease, the difficulty that requires almost an programming degree, has left me avoiding this at all costs.
Reason for choosing HandiSoft
Initially (over 20 years ago!) because I wanted the best.
Mark
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Handisot review
We have been using Handisoft for 25 plus years and have found reliability the greatest feature of the product. Despite that they have been able to innovate and improve consistently during that period.
PROSHandisoft is reliable and the customer support team have never let us down. Yearly roll-over is quick and simple and compliance modules are always up-to-date and user friendly. Contact management and document management features of Practice Manager ensure our office runs efficiently.
CONSHandiledger and Super Fund module are clunky, and do not contain latest updates if drafting financials to comply with accounting standards and other legislation eg ACNC.
Reason for choosing HandiSoft
N/a
Gordon
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed August 2021
was good... not now
Previously... good. Recently... money grabbing and lack of investment in a proper cloud system.
PROSIt used to be reliable, reasonable value for money, low tech.
CONSRecently... lack of a cloud solution. Venal pricing policy for legacy access to systems and data that I though I owned. $4,500 pa merely to log on and access my past records !!!!!!
Reason for choosing HandiSoft
I have left Handisoft tax software as the Xero tax software is much more attractive. Furthermore, I was quoted an excessive price for access to legacy systems. Now days I only use Handiledger software because of all the legacy records I need access to. I accept that Handi products comprise a complete suite of products for a tax agency business. But the loss of access to these marginal products (eg doc manager, timesheets, etc) is a minor concern compared to the advantages of using a true cloud based solution.
Graham
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Handitax for the Smaller Practice
Began using Handitax when electronic lodgements first started. Had a very good relationship with the original developer [SENSITIVE CONTENT] and loved the time difference between NSW and WA for support and development reasons. Many of the early improvement came from some of our requests for additional features.
PROSEase of use by multiple users, prior to retiring I had up to 10 users using Handi-Tax, Time and Billing, Practice Manager.
CONSCost. My current issue is with not being able to access prior years files without paying for the current years programs which I no longer use in retirement.
Reason for choosing HandiSoft
Ease of use and costs. As a retired practitioner lodging approx. 100 returns and less than 30 corporate and business clients I now find it too expensive to maintain and have switched to using QuickBooks Online and LodgeiT.
Roxanne
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Makes my working life easier
I've been using Handisoft since July 2006, and have found it straightforward to use. My office is set up in my home, so I particularly appreciate the client portal function, which enables me to look after clients anywhere in the country, without the need for long delays with postage.
PROSI like that it's fully integrated, and I can have everything for each client in one place. Excellent support; always respond ahead of expected wait times, and continues until problem is sorted out.
CONSI'm disappointed that the Workpapers feature isn't available at the beginning of the year, and can only be used for the previous year, not available for the current year, when preparing BAS
Reason for choosing HandiSoft
I had already been using Handisoft, while working for another firm, and preferred it to another product which I had used with a previous employer.
Helen
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2021
Very Handy!
I had decided to move to the cloud with HandiSoft, but my many contacts through their website came to nothing.
PROSI have been using HandiSoft products since 1995. When I set up my own practice, I never hesitated in purchasing HandiSoft for myself. It is very user friendly, straight forward in its approach to tax, logical in its set-up, easy to teach to new staff members, is seamless with its integrated programs (HandiLedger) and is very satisfying to use.
CONSI probably do not use all the wonderful features that HandiSoft has, so there is nothing that I dislike about this software.
Reason for choosing HandiSoft
I am not adverse to change, but sometime s it is too difficult when one is always busy. I saw changing software as a steep learning curve.
Suzanne
Accounting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
The Complete Accounting Practice Package
Overall easy to learn and use.
PROSIntegration of the products, single data base, CRM functions, linking related clients.
CONSSome of the functions on offer are not intuitive, Trust has a very basic bank reconciliation function, Register does not always communicate with ASIC and Jobflow does integrate well.
Reason for choosing HandiSoft
When we first bought the practice in 1999 it had Handi Tax and Handi Ledger in place. We added Practice Manager, Document Manager, Client Portal, Trust and Register to create a full suite of integrated software that uses the same data base (each client has their own folder with all the data being saved in one place) and have used them for more than 20 years.
Kara
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
HandiSoft
I am generally happy
PROSThe ease for preparing and lodgement tax returns.
CONSthe error report on the tax program. I should have a better explanation and direct us to the correct item(s) numbers.
Reasons for switching to HandiSoft
I use this for invoicing
Alison
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Good quality and reliable
Detailed information on how to use the software and very helpful support staff
CONSIntegration ease with other apps and online use. Costs more than other accounting software providers
Reason for choosing HandiSoft
Reliable and comprehensive product
Karin
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
LONG TERM USER - BUT NOT HAPPY WITH SOME INTERNAL T+B OR ERROR FUNCTIONS
in 25 years - not bad, mostly hard if you start working and an error comes up - call the ATO and they advise it is a software problem with the first issue of 2021 TR, so you go back to H/soft leave a message and they come back on the phone day after a new issue is raised and send
PROSIF BASIC TR - not hard, software support very hard to get as always too busy to answer straight away and than shuffled to diff areas in Handisoft
CONST+B - if you delete the description or change description - only the current show up but not the old data on old # we refer to it some times, also if you put a cost code in and you start new with the first 2 numbers and looking for the rest = 3rd number it goes back to the lowest number (hard to explain)
Claude
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed August 2021
Handisoft - CP & A Accountants
Handisoft is the program we have used for 25+ years from its inception and we have grown with it and noted its benefits and improvements. However the treatment of "micro practices" like ours (<500 lodgments) needs to improve.
PROSEase of use. Clear usable program with minimal fuss of movement between modules
CONSSupport is dismal. Have to ask questions about certain problems that occur more than once. Told that issues and suggestions have to be referred or escalated to a manager for clarification or for it to be resolved and no answer returned unless we remind them of the issue.
Reason for choosing HandiSoft
Always had it
Jeremy
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
One Stop Shop!
I have been using Handisoft for many years and have always found the software to be user friendly and reliable.
PROSI like the fact that the modules are integrated and the transfer of data between them is seamless
CONSI don't like the fact that there is little consultation on program changes or enhancements.
Reason for choosing HandiSoft
I have found Handisoft to be robust and reliable, with a focus on what I need as an accountant and tax agent. The other products do not focus on the core requirements.
Matthew
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Effective Accounting Practice Software.
HandiSoft has been very effective for running our practice for 20+ years.
PROSThe best feature has been the HandiTax program. Being designed from the ground up to be used for completing tax returns it is very efficient. You can manually complete the entire return with just the keyboard!
CONSA lot of the newer features like Client portals and data feeds are not as smooth as other, online only software products.
Reason for choosing HandiSoft
Onsite installation and data retention.
Denise
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
H soft review
support is pretty good . Sales is not so good my email was not responded to when I asked about waht I was paying for - purchasing software or a licence to use the software when I got emails sayign unless I paid my current subscription I would not be able ot use software I ahd already paid for. Not happy.
PROSThere is support when things go wrong or I dont know how to do something
CONSIts no easy to inutitively know how to do something.
Reason for choosing HandiSoft
I already know how to use it
Kathryn
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
You definitely want this program!
Handisoft is great to deal with. Any difficulties are dealt with quickly.
PROSA quick and easy way to keep track of all your client's returns and documents. Handisoft makes it easy to find everything you need at a few clicks of a button. You can also keep all your practice records and documents filed in Doc Manager.
CONSThere's nothing that I don't like about Handisoft.
Michael
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Long time user
Ease of use and software support. I like the ability to email support, rather than having to wait on the phone. Replies are always prompt and to the point.
CONSNone that I can think of. As a small practice would like the cost to represent the amount of use.
Reason for choosing HandiSoft
Recommendation from colleague and not much else to compare with.
Roger
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
best decision ever
I have used Handisoft in my practice and introduced it into other practices. One of the key features is the support offered. Never a long wait and the answers are a reflection of the ease of use of the products.
PROSEasy to use very intuitive. Loved the seamless interaction of the modules.
CONSThere was nothing to dislike. the features all functioned well and seamlessly
Ratna
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Handisoft totally adequate.
Good overall experience getting all compliance work done.
PROSInput of information is easy and setting up chart of accounts are user friendly.
CONSReport formats available are inflexible. On HandiTax, the tracing of tax return errors is sometimes difficult to navigate.
Reason for choosing HandiSoft
Ease of use and met all my compliance requirements.
Brian
Accounting, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
HandiSoft Review
very happy - I am a long time subscriber
PROSReliable and regular updates Support is quick & efficient
CONSprice - I'm now 90% retired and the discount I get is minimal
Reason for choosing HandiSoft
don't fancy MYOB
HELMUT
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
HandiLedger only - that's the only software I am now using
Your user support is excellent. Recently had problems with your sales department - I was not able to talk to anyone for a number of weeks
PROSEasy to use. Software contains excellent reports Caters for all types of clients a public accountant is dealing with
CONSYour software has no features that I dislike
Rhett
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2021
HandiSoft Review
ATO compliance and lodgements are relatively easy to achieve.
PROSThe software is user friendly and most importantly, it is reliable and interacts with the ATO.
CONSCustomer service isn't as good as it used to be.
Reason for choosing HandiSoft
I have had a long and satisfactory history using HandiSoft.
Rosanna
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Perfect partner for tax practice
Have been using this software for almost 20 years and have never had cause to look elsewhere for a solution to my needs.
PROSEase of use, great features, caters for all client types, very reliable.
CONSFrequent updates in early stages each year but I know they’re necessary.
Greg
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2021
Sage Review
Easy to use and support services excellent
PROSEase of use and portability, the training and support available as well as the friendly staff I have dealt with.
CONSCannot see any particular area I dislike or could comment about.
Eng
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Handitax - fantastic tax program
Easy to understand the tax program and easy to use.
CONSNone for Handitax. I am very happy with each year's release.
Reasons for switching to HandiSoft
The CCH tax program was having lots of problems each new tax year.