IT's a set and forget software. Once it's properly installed and set up you won't have to worry about it at all. It's hardly an issue, and if there's one is usually really simple to fix.

Check print configuration has to be done manually, so it can take a few tries before getting it right.

The software fulfilled the Business requirements for our company.

The products are easy to use and learn therefore training our IT team is always achieved. The number one quality ACOM has brought to our company is the outstanding support team. Especially the team leader which have not only treated each incident with the utmost attention but also displayed vast technical knowledge. On numerous occasions I have the privilege to work with him to resolve complex business requirements by contacting him which there were always time for our IT team. ACOM professional service is also an option for us to fast path some of our business requirements.

With one incident the ACOM software showed some incomparability when we upgraded our operating system which was a big headache but eventually resolved with the ACOM support team. The Dashboard page of the ACOM software showed some malfunctions which continue to exist. There may be a patch/fix for this but we have never applied.

Easy access to paid invoices, Accountability, Audit Trail,

The fact that there is an audit trail of an invoice. It provides accountability for both A/P employees and Approvers. While usually very timely some custom programing is available. Works well for basic document storage

In our situation it only works for basic A/P functions - does not accommodate Purchase orders, optional fields (without custom programing) and other typical A/P Functions in our software. No Reporting capability without custom development. Not fully integrated Accounting Software. Approval process is too time consuming. Custom programing is limited or not welcomed - I have provided a lot of feedback over the years on features that would streamline process without any progress. Needs a lot of updating to user functions to streamline the approval process. Upgrades are not clean and leaves old version invoices inaccessible/non-editable or not available without logging into older versions. Customer support can be slow to respond at times.

The software is easy to implement and use. Of particular importance to us has been the guarantee that the plain paper checks will be acceptable to any bank. We had to have their assistance one time with one bank and the outcome was what we wanted - they accepted our checks. Support for the product has been great over the years but it's not often that we need to use it, another good thing.

The Webview product has on occasion scrambled a PC as it makes environment variable entries. It's a nuisance but now that I know it can happen I'm careful when I do a Java update (Webview uses Apache Tomcat).

Saves staff time for processing AP invoices for payment. Ensures/enforces that approval workflow is being followed. Support for the product has been over the top.

Allows us to easily enforce our AP invoice approval workflow. It's easy to change when approver employees are replaced and it can easily be customized to meet our approval requirements, even at the GL account level. Product support is excellent. Very responsive.

It takes some time to become familiar with the administrative and troubleshooting side of the product. However, ACOM provides excellent support and gets back to us quickly for assistance.