IT's a set and forget software. Once it's properly installed and set up you won't have to worry about it at all. It's hardly an issue, and if there's one is usually really simple to fix.

Check print configuration has to be done manually, so it can take a few tries before getting it right.

The software fulfilled the Business requirements for our company.

The products are easy to use and learn therefore training our IT team is always achieved. The number one quality ACOM has brought to our company is the outstanding support team. Especially the team leader which have not only treated each incident with the utmost attention but also displayed vast technical knowledge. On numerous occasions I have the privilege to work with him to resolve complex business requirements by contacting him which there were always time for our IT team. ACOM professional service is also an option for us to fast path some of our business requirements.

With one incident the ACOM software showed some incomparability when we upgraded our operating system which was a big headache but eventually resolved with the ACOM support team. The Dashboard page of the ACOM software showed some malfunctions which continue to exist. There may be a patch/fix for this but we have never applied.

Easy access to paid invoices, Accountability, Audit Trail,

The fact that there is an audit trail of an invoice. It provides accountability for both A/P employees and Approvers. While usually very timely some custom programing is available. Works well for basic document storage

In our situation it only works for basic A/P functions - does not accommodate Purchase orders, optional fields (without custom programing) and other typical A/P Functions in our software. No Reporting capability without custom development. Not fully integrated Accounting Software. Approval process is too time consuming. Custom programing is limited or not welcomed - I have provided a lot of feedback over the years on features that would streamline process without any progress. Needs a lot of updating to user functions to streamline the approval process. Upgrades are not clean and leaves old version invoices inaccessible/non-editable or not available without logging into older versions. Customer support can be slow to respond at times.

The software is easy to implement and use. Of particular importance to us has been the guarantee that the plain paper checks will be acceptable to any bank. We had to have their assistance one time with one bank and the outcome was what we wanted - they accepted our checks. Support for the product has been great over the years but it's not often that we need to use it, another good thing.

The Webview product has on occasion scrambled a PC as it makes environment variable entries. It's a nuisance but now that I know it can happen I'm careful when I do a Java update (Webview uses Apache Tomcat).

Saves staff time for processing AP invoices for payment. Ensures/enforces that approval workflow is being followed. Support for the product has been over the top.

Allows us to easily enforce our AP invoice approval workflow. It's easy to change when approver employees are replaced and it can easily be customized to meet our approval requirements, even at the GL account level. Product support is excellent. Very responsive.

It takes some time to become familiar with the administrative and troubleshooting side of the product. However, ACOM provides excellent support and gets back to us quickly for assistance.

Easy simple to use software that allowed us to email our forms to our customers.

Allows us to process all of our forms and send them out via fax, email, or print. We process all of our forms, checks, invoices, BOL's, etc. through ACOM. We also have EZCM which allows us to archive any of the forms that we need for later review.

I wish that we could develope our own forms or make modifications to them without need to contact support. Since we work with XML's we have to pay for every change if we add any new field to the XML.

I low cost solution for our document management.

The cost is probably the biggest Pro. We also like the ease of use, but in the setup and in the document retrieval.

As we've added additional documents to load, we've run into some issues with the current Import Utility. You switched us over to use ReadSoft, but when we have issues with that, there doesn't seem to be much support for that product. We now are using both ReadSoft and the Import Utility to get all of our documents in to load. We also run into issues with the software from time to time where the import utility seams to just stop working. We are currently working with Tech Support on that. You can end the service and start it again, and it still doesn't import. So the two cons would be the need for two different import utilities, and just the overall reliability of the import utilities.

The check printing process is much easier than before and saves time. We also feel that it's helpful in fraud prevention.

The Acom software integrated easily with our existing ERP system and has worked almost flawlessly for the years we've had in use. We're able to print on blank check stock which helps by not having to maintain a check number log for audit as well as lessened security for the blank stock versus pre-printed as there is no account number, name, etc.

Cost, since it isn't free! Otherwise, the least favorite is: duplicate copy prints on the same printer using plain copy paper but with the same magnetic toner as required for the checks; magnetic toner is, of course, more expensive but the toner cartridge still lasts a very long time, around a year for us.

Software is very easy to use, lots of set-it and forget-it features that make our lives simple and convenient. Support is filled with experts who truly understand their software and resolve any challenges immediately.

It tends to be a bit pricey but sometimes you get what you pay for. And for the importance of this software within our organization, we need a stable and dependable product.

Simplified our AP and Payment system while strengthening our controls, better accessibility to documents for audit, can use anywhere on any computer. Payments streamlined.

Due to limitations of our own ERP system we are still working to take full advantage of some features.

Being able to create checks immediately to replace lost checks from our weekly payroll process and requests from Human Resources.

I like the ability to create and review checks with ease. The process of having ACOM make logo and signature modifications to our checks has become faster and more efficient with the latest upgrades, which is important with a company of our size . The Positive Pay module is great, as it has enabled us to reduce the risk of fraud at the bank.

The only con that I had, which has now been resolved with the latest upgrade, was the long response time it took when performing tasks, especially editing a checkbook. We're happy campers now.

Quicker payment processes, AP research has become easier, timeliness of invoice processing has improved.

I like how it tracks the different stages of an invoice and who it sits with. This is very helpful because we always have questions about the stages of the invoices and where they are in the system. I also like how you can see when an invoice is past due and when it was exported. This makes payment research easier as well. The process of removing an invoice from the Acom system is also fairly simple with few steps which speeds up processing time.

There have been occasions when invoices have gotten lost in the system and not exported however we were unaware. This has been my only true negative experience with the Acom system.

As a AS/400 programmer, I am able to created programs to embedded merge commands to produce document like invoices then email or fax to customers

Software allowed you to designed your own form to map to produce any type of document, and able to create a PDF to email or fax to customers, which reduce cost of printing document then mail out.

At our company, we are only able to produce document in back and white including images and logos when using software after merging. Not sure that we are able to create form to merge to produce images and logos in colors.

The software is easy to use with seamless integration with the I -Series spool files. The newer releases store and access the forms from the IBM I-Series so there is no need to store forms on a PC or Server.

Once ACOM transforms a form, it loses the original user ID which makes tracking back jobs to users difficult. We have had 2 instances in the last 6 months where ACOM decided to multiply in our corporate logo in size and wreak havoc on the forms/printers. I had to go into each form and reduce the size of the logo.

Clean, professional, and customized forms. Our company has done many things to stay up to date and this played a major part.

The end result of our very professional and customized forms. Prior to ACOM we were still printing using dot matrix (pre-printed) forms.

Required assistance to get started (not a big deal). The amount of time required (rare) when an outque has to be restarted. Currently this can be as long as 5 minutes. For us it's usually overnight and does not attract much attention.

Took us from sending out bland paper work to very nice graphical attachments to faxes or Emails.

Easy to use. Easy to create new forms. The graphical forms are easy to tie into our core programs. We can set it up to run from a file data or pull from Spoolfiles.

You need to buy an entire developers package to get the Image Upload tool. We don't use the PC driven developers tool but we need to upload Logo's and other images.

Check Printing made easy. There are lot other features in this software but for now we are using it for Check printing

Our users needed just one time training. No questions asked after that. Smooth upgrade. Stable and reliable software

When users leave the company, we don't have an option to deactivate their license and install the client on the new user's laptop. we are contacting ACOM support to de active it.

Savings in wasted printing, customer satisfaction, easing our in house staff's job

Anytime I have a question, concern or issue their tech support is not afraid to spend hours with me if needed to satisfy my needs. They go beyond what most tech support is willing to do.

It doesn't do everything we need - would be nice if it handled converting spool files to excel format.

Easier to use and navigate through it. Enjoy using it.

It is easy to use. Lots of extras that I was not aware of. Easy to access different options. Easy to navigate through it.

It is very slow clicking from one checkbook to another. I believe it is because it needs to be purged and the information stored. It takes a least about a minute to change checkbooks.

This software is very user friendly. There is an ease in maneuvering the system. The approval process for submitting invoices is great.

The only negative is that attachments in another software that is imported from ACOM only has a viewing span of 5 years. When doing research for extended history, the attachments are not available.

Forms design and document printing on our iSeries systems for invoices, statements, requisitions, packing slips, and shipping documents. Secured printing of vendor checks.

That it provides the results needed for forms and checks. Support is available when needed. Effort required to set it up and configure it for use is reasonable.

Proper Shipping to our customers as they require their own label.

Ease of use and reliability - the product is crucial to our shipping product and reliability is important.

Lack of Better GUI Interfaces. It is hard to maintain old Labels as I have to make changes in the old green screen.

The Acom software is very reliable and robust. We can always count on the product seamlessly working to reliably produce our forms.

The only thing that can be updated is the interface. Currently it is text based and an option to have a web based solution would be nice.

Helps cut down on paper and creates digital copies. Does all the work in the back ground. Easy to use menues

I really have no Cons other then having to setup the individual printers on our system. would be easier just to be able to print to a device already set up .

Flexible to attack any printing or emailing needs. Easy for users to monitor the email process. Integrates directly to our JD Edwards databases.

The web interface could be improved to provide more of the features accessible from the iseries interface.