Training was excellent. The training staff from AutoSoft was very good, and actually stayed on-site to make sure that we didn't have any additional questions. They were extremely knowledgeable about dealership operations and how we could utilize every aspect of the software program. The support at their corporate headquarters has been excellent. They contact us frequently to see if we have any questions, but we haven't needed them. If we ever have to call them in the future for questions, it is nice that they don't charge us for talking with someone, like our previous software company did. I truly believe that the training experience and smooth transition that we had with AutoSoft was in large part, due to the fact that each one of our employees embraced the new system, and knew ahead of time that there would be changes and to go into this with our eyes wide open, not with blinders on. With that being said, our conversion went extremely well, with very few glitches. It was important that we held meetings before we converted and explained to everyone what to expect and why we were making the changes. Everyone came together as a team, and the conversion went smoothly. Even our 40-50-60 year old employees adapted well.

Overall, we are very satisfied with this software. We have been using this software for 3 months now, after coming from one of the major national software brands. It is very easy to use, and our employees all seemed to train and adapt easily. There were a few small glitches, but nothing major. The glitches were on our part, not Auto Soft. All departments integrated and worked well with each other. Accounting was easy and payroll especially, was very easy to run. Accounting has some nice features. The Parts, service and F&I departments all integrate well. The monthly software fee is very reasonable, and has saved our company a lot of money, (several thousands of dollars each month).

The only small downfall that we can see with Auto Soft, is in the Service Warranty area. When we enter a repair order for warranty submission, there are a few extra steps that we have to enter in order to close it out. There may be a short cut to what we are currently doing, so this may actually not be an issue. Our office manager and our warranty manager are currently working that out. For only being on this system for 3 months, actually everything is going smoothly.

We are working much quicker to get customers in and out.

It keeps everything basic- but also includes all vital aspects of inventory management and sales. It is by far one of the best systems we use

When working in service the system is a bit confusing but with proper training it is easy to get familiar with

Good Idea, Good Price, Poor Delivery, Stagnant Development, Deficient on Functions

Was able to view a bit more reporting than what we were used to. It integrated well with some providers we couldn't before.

The constant glitches and computing errors the system produces. There's many functions that should be standard across the DMS world that you're unable to do in this system. They're not end of the world but there are MANY and they're a constant nuisance. Support will always say that a fix or feature is "in development" but its just an attempt at putting fire out. It's cheaper than many others we looked at, but you get many headaches along with it. Spend the money and get a DMS that will work for you.

I really like the support team that I have, from [sensitive content hidden] to all the accounting, hardware, inventory support staff..they are always willing to help and are very interested in helping solve my problem

It's user friendly, and very logical in my world...

on days when our dealership is open...sometimes they are not.Isn't really a problem, this would not let me submit without writing something here, it's optional

We integrated Autosoft in 2018, the process was simple and virtually seemless

The downfall was that the Accounting side was on a hosted site where finance was web based

I have been able to find mistakes of things that have happened in the past and move forward in an attempt to correct those errors. And when I run into an issue, I have been able to call and get assistance rather quickly and easily from the support team.

For my position I like that I can easily make required entries and be able to find past entries to look back on if I need to wrap my head around what I need to do.

I'm not sure, with time as I continue to get more acquainted with the software I would be able to find something.

It works (mostly) and is very inexpensive. The help line people are very nice and helpful.Could not recommend to anyone in todays I.T. environment based off the reason listed above. Having to make our I.T. environment less safe to get a program (ASI) to properly run is not a good sign of proper coding and testing. This should at the top of the priority list to fix.

Its cheap and the employees are nice and helpful.

Constant crashing. Failure to run more than one instance. Have to turn of UAC for the DMS to work (this one is huge. We have to turn off integrated windows controls to get ASI to run, this should illegal).

over the last 10 years it has be positive with very few negatives.

I like the fact that most of our F&I software is easy to use. It doesn't do a good job of decoding vehicles though.

The lag on the accounting, parts & service side is disappointing. We also seem to get kicked out a lot.

While there are changes I would like to see, I can honestly say that Autosoft does what I need it to do and the customer service is fantastic.

I love the simplicity and ease of use of this software.

I dislike that I have to update customer data in more than one location. I would also like the capability to upload all reports to excel.

AutoSoft is ok, It is very basic & simple.

it is quite simple & user-friendly, too simple for the experienced / computer savy.

It is slow, it chokes off a lot, it needs updating, needs a predictive text feature / spell checker

system does the basic but does not integrate with outside vendors

ease to learn basic of the system for new employees

cumbersome billing and lack of reports pulling lop reports or exporting to excel

Terrible.

Nothing. This software is all smoke and mirrors.

Everything. Don't waste your time. They lock you into a 3-year contract for a reason. You would not want to stay in a relationship with them unless you are forced to.

easy program for someone new to company to learn.

Easy to use. Accounting side is easy to use. this is about the only pro I can give you for this software.

Too many things happen that they can't explain. Old vehicle sales show up in the sales journal and the only explanation is someone in sales was "looking that customer up & pushed the old sale back to accounting." Hogwash. Too many glitches happen that they can't explain. There for a while there were so many that I was wondering if a disgruntled employee might be sabotaging their software.

Effective management within the department I am currently in.

What I like most about Autosoft overall is how organized it is. It has individual accounts that help you keep track of the most specific things that in turn allow you to manage your business more effectively.

My least favorite thing about Autosoft is the change I understand will be taking place very soon. From what I was told Autosoft will merge with the internet, which I am not anticipating being as the system as a whole will more than likely change a great deal in the process. I'm not looking forward to re-learning everything there is to do with the system.

Overall a bad experience in parts and service.

the only thing to like about it is the price and that's where it ends, works on the vehicle sales side but not at all in service

Everything, constant problems with losing information in RO's, not adaptable to other information systems. Horrible customer service. What else can I say?

Auto Soft has made major improvements to their software. Its lot more user friendly and connective with other companies.

We had Auto Soft do to limited abilities to in their software. We haven't returned but have found major improvements on their software.

AutoSoft isn't the most involved DMS out there, and there are times when we need in-depth reporting that we're unable to achieve, but it's also one of the cheapest DMS's out there - hence my review title - you get what you pay for. For the most part, it gets the job done!

Cheap Cost, live customer care, easy to Use

Not very in-depth with their reporting tools, not always able to achieve what I need to

NOT A DAMN THING IS GOOD ABOUT THIS COMPANY

THEY CHARGE YOU FOR SUPPORT!!! HOW OUTRAGEOUS AFTER TAKING THOUSANDS FROM YOU FOR A DECADE!!!

Format is simple and easy to use. Function finding is intuitive.

Glitches are more common than I would like. Has resulted in some loss of data. Over all still a good program.

We had no issues with the software at all. Everything worked out exactly as described in our whole team loved it. There will see we had no issues with the software at all. Everything worked out exactly as described in our whole team loved it. There Several other dealerships around us that we shared this with as well.

There really wasn't anything wrong with it to describe. Other than getting used to it no issues to report.

Autosoft could be a great product, but it doesn't integrate with ANY of our other programs. We work constantly to keep everything running smoothly between databases, programs and vendors and our biggest (and truthfully only) road block is AutoSoft. By itself, it works great... but unfortunately in today's automotive age, your product has to be able to talk to other products. Also, the couple of times I called support they seemed to know only as much as I do about the product. It's a good price, but in the end, you get what you pay for.

Information from Repair Orders sometimes will switch from one RO to another, Prices have been going up, up and up forcing us to look for a provider that we get what we pay for. It seems since the business has changed hands its value has plummeted