All Condo Control Reviews
1-25 of 167 Reviews
Sort by
Stephen
11 - 50 employees
Used unspecified
OVERALL RATING:
5
Reviewed November 2023
Phenomenal tool that helps you progress
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
simple but powerful
Its a great product, and highly customizable, so if there is a feature you need there is a high chance they can add it for you.
PROSIt was really simple and easy to use, and it has all the features you would need in a property management software. I would say its more for condos and hoa, you can use it for rentals too.
CONSCould not think of any to be honest. It's an overall solid platform.
Gowri
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Easy to Use Condo Management Software
I have been using Condo Control Central for the last 3 years to assist in managing my condominium corporations. I love the way I can easily send announcements to everyone associated with the condominium from owners to tenants to staff on building related issues quickly and easily. CCC team listens well to feedback and implements product upgrade requests much mnore quickly than other software in the market.
PROSThe software is easy to use and can be learned very quickly. The interface is clean and self explanatory.
CONSThe maintenance that takes place at 9:00 p.m. in the night. If this can be pushed back to later in the night or early hours like 5:00 a.m., it would be perfect.
Reason for choosing Condo Control
The functionality of CCC is the best out there in the market compared to other products. We also wished to support our local businesses and get the best value for our dollars.
Reasons for switching to Condo Control
We amde the switch because the funcitonality of CCC is much easier to use.
Jeanie
Computer Networking, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
110 Unit Townhouse - Condo Corporation
I was seeing how long it took for specific projects to be completed -from PO issue to job complete. Which in turn would evaluate the contractor that was used on site to make sure work was completed in a timely manner. Perfect for time management.
PROSI liked the software as it was very easy to track ongoing trades working on our property. From the PO being issued to the work being complete.
CONSWas difficult to obtain homeowner feedback on satisfaction of specific work being done on units, as not every property owner was enrolled with Condo Control Central, due to several seniors residing in the complex which did not have internet, computers or were tech savvy. This was not at all related to the software but made it limited use.
Vendor Response
Hi Jeanie, Thank you for taking the time to give us your feedback! We have created a case study to help solve that issue https://www.condocontrolcentral.com/palace-case-study/. We understand that this process can be difficult sometimes, here is a few workaround: 1. Text and Voice which can send residence a text message of the announcement or send an automated voice message if they have a home number. 2. We also have a mobile app that residents can use to log into our system without needing a computer Our customer success manager will be contacting you help resolve this issue. Thank You, Condo Control Central Team
Replied November 2018
Kelly
Security and Investigations, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Condo control
It has been a overall easy to use and effective.
PROSEase if access control. Inventory control parking registration.
CONSFilling out questionnaires. The inability to edit reports
Reasons for switching to Condo Control
Company soldĀ”!!!!!!!!!!!!(!!!!!!!!!;;!;;;;;
Bob
Security and Investigations, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Easy usage makes life easier to handle
Entering parcels is easy due to the multiple login page, Search for residents is a snap. Residents do not stand idly to receive parcel or parking permits.
CONSAs a concierge, and leader of a crew of security guards, the program does what it is advertised. Multiple logging of parcels, ease of producing parking permits, setting up new residents and owners in the data base can be done with relative ease.
Reason for choosing Condo Control
Ease of use, not cumbersome, does what it says it does.
Tatiana
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2023
It's Pretty Good
Most issues we have have no solution so not such a great experience.
PROSThe easy navigation and user-friendly interface.
CONSThe announcements are not as customizable as we were led to believe, not able to delete visitors from an account, announcements are not able to have attachments and only the message can be viewed to now I have to make all documents images to have them seen by our residents.
Reason for choosing Condo Control
We thought we would have better features and so everything as we wanted since it everything was "customizable".
Reasons for switching to Condo Control
We thought we would have better features and so everything as we wanted since it everything was "customizable".
Anne
Management Consulting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
A must-have for both front and back operations in Condo Management!
I've been working with Condo Control over two sites in the past 5 years. It has been easy to maneuver and I've appreciated the updates and new apps/features added as new demand/needs are brought up. I use this site daily, from looking up occupancy contacts to purchase orders, to asset management features.
PROSOur Customer Success Manager, [sensitive content hidden], is our superstar. I have worked with her over 2 different condominium corporation's that I manage. She is always very helpful to navigate our needs and open up modules that will benefit us. Condo Control itself is pretty simplified and easy to use overall.
CONSThe purchase orders could be updated to be a little more "user friendly" so that we can actually type in product or service description. They also print on two pages unnecessarily. I also would recommend updating the way we input contractors/companies - as it's a little silly to have to keep importing on excel with no way to delete duplicates.
Reason for choosing Condo Control
This was already implemented at this condo site when I took over as manager.
Carly
Accounting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Amazing
Recently have had issues with Condo Manager and sync'ing with Condo Control. [sensitive content hidden] from the support team has been amazing and has been great at getting back to me every time I've emailed him. Honestly I would have been in the dark if not for [sensitive content hidden] , Condo Manager have been horrible and even though it is their product that we have been having issues with, it has been Condo Control who has kept me up to date and has gone above and beyond to help me fix it.Also shout out of [sensitive content hidden] again, she's an amazing rep and I'm so glad we have her!
PROSReally easy customer support. It's great that we have a rep [sensitive content hidden] that helps us and any time we have to be sent to the support team they are great at getting back to us.
CONSNothing it is the best Condo portal I have used
Erlind
Management Consulting, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Condo Control for my building
Entering all resident's info and retrieving this info quickly. Being able to have all amenities booked online.
PROSIt is easy to use and has many features that help on day to day.
CONSOnline payment has to be done with a 3rd party and has an extra fee.
Paul
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Property Management Software with the bells and whistles
Great service and features at affordable price compare to the competitors.
PROSI've tried 2 other popular management software and Condo Control is most affordable, easy to use, and lots of great features.
CONSThere were two Cons:1) Under the "Announcement" section, the subject title was restricted to fewer characters.Update: This issue was improved with a much longer subject title to fit the title and dates.2) Under the "Announcement" section, it was not possible to upload a notice in picture format on the message section.Update: Thank you for allowing this feature to work! =)
Reason for choosing Condo Control
I've used 2 other management services in other buildings.Condo Control had a great pricing than others.
Thania
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Condo Control Central - Manage your Residents and staff with ease
Overall your staff and team is great
PROSI've been a user for over 2 years. I've used serval applications similar to CCC but none compare of the user-friendly and accessibility that CCC gives you. If you are wondering if this will help you manage bookings, events, residents, files, security team organization. This app has it all. I love that it also has a Phone app. I definitely Recomend it to other managers.
CONSI feel the tutorials should be more focused on residential use, not administrators only.
Reasons for switching to Condo Control
The price and customer service
Kevin
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Great software that helps condos get work done
Really happy with the responsiveness of the support team and their willingness to integrate suggestions into the software.
PROSGreat way to alert owners and residents quickly Helps to keep owners and resident information in a central location Helps the condo board and manager track service requests Tasks allow the condo board and manager to organize their efforts
CONSIt would be nice to have integration with other services like our security door system The tasks section is limited in that they have to be assigned to a single person, it would be nice to be able to add others
Vendor Response
Hi Kevin, Thank you for your honest review! we are currently finalizing our security patrol solution which will have more features including patrol checkpoints/touring. It will be released in January. Our task section does enable users to add others to the task, a customer success manager will contact you to elaborate more on this feature. Thank You, Condo Control Central Team
Replied November 2018
Mary
Civic & Social Organization, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Value for our Dollar
Overall, I am very satisfied with our experience with Condo Control Central. Both from the perspective of an owner and from that of a Director, I find it the perfect solution to our communication as a corporation, both to our owners and to each other on the Board, as well as to managment.
PROSBefore we had Condo Control Central, it was difficult, as an owner, to learn about condo life, to understand what documents were important and how they were important. Communication from property management was also a problem. Now, as a board director, communication with owners and tenants is vastly improved. All important documentation is easily available to those who need it. Reporting Service Requests is easy, and the Board has the ability to track these requests to ensure managment is following up.
CONSI would like to see the User Guide displayed as a more prominent icon somewhere up under the bar where the notifications icon is. Many of our owners are not all that tech savvy and find websites awkward and difficult to understand. A prominent icon for the User Guide that they will see immediately upon log-in would be ideal.
Julia
Public Relations and Communications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Condo Control Central Facilities
Previously I had requested to add a feature to add a template option for the announcement. Over two months ago, this idea has been implemented, which gave us an opportunity to download pictures and make our notices more colorful.
PROSThe most that I like in CCC Portal there are so many facilities options to create: announcements, events, service requests, tasks, amenity booking, etc. Options announcements help us to save tons of time by easily picking up notice templates.
CONSI would like to add a chat option between Concierge and Management Office. Additional to this, would be perfect if CCC provides a template of the back charge letter and the opportunity to save letters under the unit file.
Jessica
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy to Use Property Management and Tenant Administrative Portal
Condo Control helps to organize and manage the day-to-day operations of Property Management of busy hi-rise Condominiums.
PROSTenant Administration, Community Announcements, Budget and AGM package submissions, Status Certificate submissions, Store purchases, etc. Every function is easy to set up and use.
CONSNeed better templates for Announcement postings.
Alexis
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Condo Control Review
I have used Condo Central as a property management software for over 5+ years - it is a helpful way or keeping track of Residents, getting timely communications out and tracking service issues. I continue to receive positive feedback from Residents regarding the ease of the website. The Condo Central Team is great at taking ideas and implementing them so that mangers get a tool that works right for them.
CONSI am happy with the product. Any time there was something I wanted, I reached out to the team to implement.
Stuart
Security and Investigations, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Reliable workhorse
I've been using Condo Control for over 4 years, and it is a reliable and robust piece of software.
PROSThe software does what it claims, without too many surprises. Overall reliable.
CONSInterface can get confused when the user does something unexpected - eg: if you scroll down too soon when making a staff log, the software gets into a state where you can't scroll back up to close the window and you need to duplicate the window and close the original to continue.
Stephen
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Park Square Condominiums Condo Control Central Review
It's been a delight to use and share CCC
PROSThe ability to maintain association records and communicate to owners/occupants
CONSNeeds more features like photos in the phone book
Reason for choosing Condo Control
Not applicable
Reasons for switching to Condo Control
More feature that appeal to the association
Robert
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Essential Condominium Software
Permits good management with ease and a forum for residents as well, as well as excellent communication between management and residents.
PROSEase of installation, deployment and use.
CONSNothing negative to say generally. There are no functionality problems, and all runs smoothly.
Reason for choosing Condo Control
First and foremost because our data remains our property and is not used for other purposes.
Reasons for switching to Condo Control
Advertising resulted in lower use and confidence by users, and they considered the system to be less reliable and had a concern for confidentiality. User confidence is necessary to permit maximum engagement.
Grace
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Long-term User
Budget mailing, able to update future resident information.
CONSDiscussion Forum: should allow admin to see the full name of the resident in the discussion forum while residents only can see the initials.
Christina
Management Consulting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Amazing Portal
it has been well received by residents and is easy to use.
PROSI love the real time updates to residents.
CONSUsing the app is not as good as being on a desk top.
Reasons for switching to Condo Control
more options on Condo Control
Robert
Security and Investigations, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Great Software!!
Ease of use and reliability is very important to me. lots of features, I use it on a daily basis. I've recommended Condo Control to some of my friends in the property management field.
CONSI've yet to experience any major problems, few times they've done site maintenance in the morning, but that's completely understandable as software does need to be updated from time to time. so it's not really a big issue .Overall amazing service.
MOlly
Public Relations and Communications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2023
condo control review
it helps our condo run on a daily basis
PROStenant portals, amenity bookings, service requests
CONSresolving issues with customer service can be really frustrating
janeil
Management Consulting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
A Welcome Change for our Property
The number one aspect that I like about Condo Control is that Condo Control consistently gets updated and changed and that our comments matter.
CONSWe do not like that we are not able to edit dates in the past on the Amenity Booking. For our property there are so aspects of billing that are handled in arrears and because the Amenity Booking locks we cannot edit it.
Reasons for switching to Condo Control
Building Link was out dated.