The best part about this tool is the justification it gives us to parents about why we award what we do. It is a low cost to the parents and gives them peace of mind their sensitive information will be secure. If you are currently using paper forms, I would highly recommend switching to FACTS Grant & Aid!

This is an all-in-one Grant & Aid tool. It allows families an unbiased 3rd party review software, allows administrators on the review team to see the overall picture compared to the aid budget, then posts the award directly to the student's account. They are also backed up by the excellent customer service provided by FACTS management. We have never had an issue with FACTS management go unresolved for more than 24 hours and 99% of the time they are able to resolve it right there on the phone with you.

Parts of the software were a little clunky to use. With as busy as we are as a small school, we need software that can be picked up pretty intuitively. There are quite a few steps to learn to just to finalize the award and post it to the account. Just to do this, I watched 3 separate videos. One of them I had to watch several times to make sure I was posting the award correctly. I know proper training is important when working with software, but it took longer to learn this software than we had planned upon.

We use Renweb throughout our entire school. We use their basic Student Information System as well as their value added Online Application/Online Enrollment. Overall their system helps us accomplish much more than our past paper system, although we have frustrations about the functionality of the features and ease of use from time to time. Fortunately their customer service is too notch and there's never been a question or issue they haven't walked with us through. They are currently in the process of updating their entire system from a desktop version to a web-based. Once this transition is completed and the bugs are worked out, they will have a sleek, modern interface that isn't as clunky and is more user friendly. Their value added product of Online Application/Online Enrollment leaves a bit to be desired but is a cost effective solution. It is not as user friendly for the families going through the process and doesn't make it easy to simplify some of the steps. We've enjoyed working with Renweb so far and would recommend the software to another school that is willing to put in the time and resources to work with a company that is in the process of updating their systems.

The customer service is the best part of using Renweb. They have a lot of self-help articles and videos. If you are crunched for time or can't find the answer you need just call them and they are more than happy to walk you through the issue! Another great thing is to have everything you need to run a school in one system! That simplifies all of our lives. They've even developed an integration with FACTS to make billing streamlined!

The fact that Renweb is creating a new online system and going away from their desktop based system will be great once it's finished. Right now it's frustrating to be stuck between the two systems with some important features not functional online yet (I know because I have a mac and can't use the desktop version). Some aspects of Renweb are clunky and not well organized which can be frustrating when you are trying to figure something out and don't have a lot of time.

Renweb is a disaster. 1. The default date setting for all documents your teachers and staff go to the trouble to upload and make accessible to students and parents is ONE DAY. You read that right. You didn't know your staff would go to the trouble to upload something for just 24 hours, but that is what Renweb thinks, and refuses to change. Their default should be a one week date range. In what universe would anyone want documents to disappear in 24 hours? In the Renweb universe only. You must remember to change the date when you upload it. 2. Renweb will not set a default for any links you click within Renweb open in a new tab, claiming that is a function of your browser. But many, many websites set their links to be either pop-ups or new tabs. Renweb will not. 3. No flexibility on naming links on the website you pay them for. If you want to use Lesson Plans for Assignments, forget about naming it correctly for YOUR school. Your parents and students will have to use their pre-named tabs, whether or not that applies to your school. Forget about any customization for the big bucks you pay. 4. 'Resources' as a link name is used twice, which is very confusing to parents and students, and unnecessary, given there are many words in the English language. Why not name the Class tab for Resources, 'Documents'? Because that is what it is. Then the other Resources, in the menu column, will be distinct, and for schoolwide resources. 5. Email formatting is abysmal; some kind of primitive html form that yields automatic spacing (not visible to the sender) between paragraphs and an ugly font; there is now a Communications Beta, so perhaps that will address the sheer ugliness of their email formats. There is much more disappointment awaiting you in the inflexible Renweb, but after spending my morning untangling yet another problem, I need to get to mission-critical tasks. Yes, they get high marks for customer service from many users, but that customer service is necessary to compensate for all the inherent issues. I am so sorry we invested in Renweb. Unnecessarily complicated to interface with, while yielding emails that look like they were created ten years ago. An odd combination of behind the scenes 'sophistication' with primitive-looking email communications with parents/ students.

I've been using RenWeb for five (5) years now and have a major love/hate relationship with it. It's expensive to get started and then expensive if you want to adjust anything. Thousands to add a custom logo to the report cards. The financial account system is not GAAP compliant and their response was "we're not an accounting software company." But if you're going to have the feature then do it right. The online teacher portal is not Chrome compliant and it took four years to get the Parent Portal working on Chrome. For two years I had to tell parents to run IE in compatability mode to get it to work. RenWeb1 (theire new online portal) was announced and pused 1.5 years ago and still is not functional. They promised an Android app when we signed up five years ago (it's only 3-6 months away - they promised) . It tooke 3 years to get it functional. They are extremely slow to inovate. Their modules do not integrate well. If you put something on your lesson plans on a specific date, only certain entries can be added automatically to your classroom calendar and then your gradebook. So for many things you have enter the same information 3 or 4 times to get it to each location. This results in frustration on the teachers part and lack of use. What keeps me with them are the tuition management module and the student (afterschool care) time clock. The student clock creates unique barcode scanner cards for authorized pickups to ensure the correct person is picking up the kids. This one feature is about the only thing that keeps me with RenWeb. There is no Google Apps for Education integration, but according to them "it's coming soon". The last time I heard that statement, it was three years. That's not soon.

One stop shop for multiple software applications

Slow to innovate, expensive add ons, frustrating software functionality

My overall experience has been a positive one. I have used this software in a couple of schools I've taught in. I enjoy using it and would recommend it to any fellow teachers as well as any future schools.

What I like most about RenWeb is the fact that everything a teacher may need in document management is in one place. The teacher can write their lesson plans, use the software to enter grades and find everything they may need on their students all in one place. I like the fact that the lesson plans are easy for parents to see as well. They have made some good advances in the past year. They are making strides in keeping up with the way they appear and the flexibility they have implemented to allow the teacher to work from work and personal devices. I do know from personal experience that they want to put the best product out there and are not afraid to change to do it.

The thing I have liked least about this software is that they make some changes to the software in the year. I adjusted to some of their updates with ease only to find it has changed during the year. I can be a bit frustrating especially when those changes happen at the end of a school year. I'm glad they are evolving, the timing could be better.

Our parents do not need to call our office as often, they can go straight to RenWeb and FACTS to see what is going on with their student and their account. It is transparent and user friendly to them.

Since this software is so comprehensive it is great to be able to call the customer service number any time during the day. The customer service team is courteous, helpful and very knowledgeable. Using this software in addition to FACTS has also allowed us to pass on the same level of customer service to our students and families.

The transition has been difficult and it would have been helpful to have more integration, import export capability with Excel and have templates provided for this transition.

FACTS has been a good cloud-based replacement for our aging SIS hosted on our local server, and has had all the features we need. However, the support has been so lacking it threatens to overwhelm an otherwise solid product.

Integrates easily with our website and Google classroom; robust SIS and communication tools. Better than average school accounting features. Reliable cloud access.

Technical support was agonizingly slow and frustratingly unresponsive. It took months of calls to get our school calendar to not show multiples of all recurring events and our customized school app continues to experience delays due to slow responses from tech support.

We are able to track all our school families, with notes and interactions and even distant family members. It has professionalized our database management efforts at our school.

I like that flexibility of the database. It tracks families as groups, and as each individual separately. It allows me to "divorce" families and change things however I need.

Like all advanced systems, it can be cumbersome to drill down to all the levels and use all its capabilities. But whether for simple users or expert ones, it seems to accomplish everything we need at our school.

We can keep grades, behavior reports, medical info, admission paperwork, etc. all in one place. This has been invaluable.

Renweb has an incredible amount of diversity. We can keep grades, behavior reports, medical info, admission paperwork, etc. all in one place.

For all the positives that Renweb provides, it is still not very user-friendly. They also totally botched the unveil of Renweb 1. Users have been in limbo for too long.

It is one of the more affordable options out there and includes most needed features in the basic plan.

Although it is improving—and I am hopeful that this continues—it does not integrate well with other platforms. There are also areas there are not well-developed. For example, announcements, resources, etc. can only be made available to the entire school or district. It would be easy to implement and extremely helpful if these could be made available by grade levels.

Customer Service was difficult and often I never heard from anyone when I would leave a voicemail with questions or email or using the chat on the website. It was frustrating to not be able to access help when needed.

I liked the financial reports that we had access to.

It was difficult to update or change parameters and information etc.

It's a great product that gets the job done for the classroom.

The interface of this software has dramatically increased over the past few years. It is easier to located classes, enter grades, and copy-paste material across multiple classes.

I really wish that FACTS would bring back a much-improved app for a smartphone. It was so convenient to take role by pulling up the app.

It has been a wonderful tool. It allows us to have our gradebook, attendance log, health info, and behavior reports all within a single program.

This software is very versatile. It solves many of our issues.

Because it has so many facets, it can be a little difficult to navigate. Things are not located where I think they should be. I find the layout to be illogical.

I love how quickly I can enter attendance and new grades. I also like the calendar feature with important school related dates.

I only have an issue with setting up my classes each year. It would be nice to keep everything the same each year. Also it would be nice to see previous years lesson plans

We have used Facts for tracking and accepting tuition payments for our small but growing school. I find it highly user friendly, and when I wasn't sure who to handle a particular issue, the customer service was a quick call away. I have found that the customer service alone makes this a great product for tuition management. This year we also used it for Financial Aid review and grant awards. I have found that the review process for our applying families was overly strenuous and not quite as quickly moving as I would have liked.

It is easy to set-up accounts, make changes to tuition plans and add in other charges. Excellent customer service.

Slow process time for financial aid applications.

I enjoy using it to check on my children and communication with teachers is such an ease.

It would be nice to see the app with the ability for the teacher to take pictures for parents to view.

Although they are improving, my overall satisfaction with RenWeb is low.

This software is relatively affordable for schools. I like that you can send weekly progress reports to parents to keep them in the loop.

The functionality of RenWeb is poor. It is not teacher frindly and doesn’t have many of the features that teachers would like.

It was very easy to learn all the features of the software and implement its use across a wide number of teachers and parents.

The mobile app experiences a lot of loading lags. I also had several issues with documents not uploading correctly.

RenWeb is a good option for K-12 schools, but it does require a full-time manager within the school.

The package is very comprehensive for running a school, including admissions, simple financials, scheduling, course management...

Little-to-no integration with Google (Classroom, email, calendar...). The learning curve seems steep for both admins and teachers, but the company is in the process of releasing a better interface that should help with that. THe UI look is a bit lackluster, though not a huge factor for us.

We've been using this for several years now. I like it for the most part, but our business manager has trouble getting the detail he needs for financial reporting. Teachers sometimes have problems posting to report cards, but like the grade book and lesson plans. Parents love that they can keep track of grades, accounts, etc. online. The help desk is usually pretty good at responding and getting issues resolved. The also have several options for contacting them, which is handy. There are some inconsistencies in how it handles data, eg. lets one put anything in a date field, then abends in another area when it goes to display the date. Most of the functionality is included in the base price, which is based on enrollment, but customization, which might be nice for reports, is a hefty monthly cost. At an added cost, we can text/email/voice call the parents with notifications (good for snow days!). This is definitely worth the cost! While the base price includes email, many parents don't read email, so texting is a great advantage, esp. when we really need to get in touch with them.

It is very easy to navigate. It is simple yet effective. It has all of the information you could possibly need at your fingertips and it's all easy to find.

I don't think I have any real complaint about this software - it's organized well enough to keep parents current generally or for specific events.

As a teacher, the last thing I need is frustration entering grades! I log in, I can't find my gradebook. I go to the help section, there is diddly squat there for their new Renweb1. Customer service closes too early for us west coasters. Printing your report cards and comments is an exercise in frustration with how many places you have to go to enter data, transfer data, etc. It is just TERRIBLE! Our school is abandoning it after this year. I URGE you not to begin with it!!!

Nothing

Everything! It is NOT user friendly!

We love that we do not have to review families financials, that we depend on FACTS to review and make recommendations.

For the most part it us user friendly. We have run in to a few issues trying to find info or input our own info.

I have used FACTS at multiple schools and they seem to have different standards at each school. It causes confusion and frustration.

Ease of use setting up payments. Easy to work within product.

Over priced and terrible customer service