All IntelliPay Reviews
1-25 of 31 Reviews
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Jason
Medical Practice, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Product works well
Overall, the switch was smooth, implementation was smooth, and it's easy to use.
PROSThe ability to set up recurring payments. The way your product allows you to say $50 payments to a balance of $725 was necessary for me even though we rarely need it.
CONSI can't say I have run into any issues I would say I dislike. Would be neat if it was easy to print the same receipt you print after processing a payment online afterwards, reprinting them later look different and my OCD made me write this.
Reasons for switching to IntelliPay
The previous did not have a way to set up recurring transactions to a balance limit.
Vendor Response
Thanks for the five-star review. We want to help with the same receipt printing. Please reach out to Phillip Buck at 855-872-6632 x 111. He would be happy to assist.
Replied December 2021
Flora
Government Administration, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
A great software
This software has made it easy for our organization to utilize credit card payments, automatic drafts, and online payments. It has increased the ways that our customers have to be able to pay their bills.
PROSThis software is user friendly in all aspects. Users can go online and make their payments and we receive immediate notification. When customers come in, it is very simple to take their payment information and receive clear results as to whether or not payment had been accepted. Reports are easy to generate, clear, and concise.
CONSWhat I like least about the software is that the address fields must be filled in. This may not seem like such a big deal, but that information is not always available.
Reasons for switching to IntelliPay
We were utilizing a card swiping device that processed our payments. It was easy to make mistakes, hard to get reports, and errors with receiving payments was high.
Vendor Response
Thank you for your great review. We are glad you find IntelliPay user-friendly and easy to use. You can turn on and off address fields. They are recommended for online transactions when the customer is not present. Please reach out to customer support for additional assistance
Replied December 2021
Matt
Construction, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed December 2021
Review
I don’t love it to be honest. Maybe I just don’t understand it very well, but how do I get more info on it? Venmo and quickbooks are much easier to use. I also don’t know how to integrate IntelliPay to quickbooks.
PROSIt works. It’s just not the easiest to use.
CONSThe monthly expense is unnecessary and I don’t know how to learn more about the software
Reason for choosing IntelliPay
Inside contact
Vendor Response
Thank you for your review and honest feedback. Could you please out to Phillip Buck at 855-872-6632 x 110? He would be happy to help..
Replied December 2021
Inga
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Easiest & Best Payment Processing
You guys are just the best! Keep up the good work.
PROSI wish I would have made this switch years ago. It would have saved me a lot of money. They are super easy to work with should any questions arise. Best bargain for the price as well. I loved how they set up a button on my website for people to purchase right there! The customer gets a receipt with our name on it, and my office gets a receipt it has been paid.
CONSOnly complaint I have is reconciling at the end of each month. Since I use ACH/echeck and CC as payment options, it takes time to match up all the chgs. But, all in all, I believe that happens with all the cos.
Reason for choosing IntelliPay
The rep was a very likeable man - [SENSITIVE CONTENT]
Reasons for switching to IntelliPay
Price and service
Vendor Response
Thank you for your excellent review and feedback. As for the ACH/CC reconciliation, it is due to the different timing between the deposits of CC and ACH payments..
Replied December 2021
Lora
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Kansas Fencing Inc.
We have little to no issues using intellipay.
PROSEasy to manage for the most part. If we have questions its easy to contact admin to get help.
CONSI do not like how we can not change the date of an autopayment. We have to delete the entire reocurring payment then add it to the date we need it to be. I do not like how some payments show up under certain customers. Makes it hard to see them all at once when they are individually in there.
Vendor Response
Thank you for the review and for sharing your feedback! We appreciate knowing how we can do better. If you could reach out to Phillip Buck at 855-872-6632 x111, he can help with the date and payments challenges.
Replied December 2021
Brandy
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Easiest payemnt processing we hve ever used
We love having an online payment portal for patients to access at anytime via our website to make payments.
PROSOur office loves the ability to take a payment from any computer via the intellipay website. It speeds up our checkout process.
CONSNo concerns, everything we need is already included.
Reason for choosing IntelliPay
Ease of having multiple users, not needing software on a specific terminal. Online payment capabilities for patients. The ability to set up recurring payment plans securely.
Reasons for switching to IntelliPay
Online payment capabilities for patients. The ability to set up recurring payment plans securely.
Vendor Response
Thank you for your five-star review and feedback. We are happy to hear IntelliPay is easy to use for recurring payments and gives you and your patients the payment convenience you both appreciate.
Replied December 2021
Allissa
Government Administration, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2021
User Friendly
More convenient options for payment.
PROSProduct integrates well with our website and is easy to use.
CONSI would like to see an account set up option for customers so they could create an online account. It would also be nice to see service fees go down because that seems to be our number one complaint from customers.
Vendor Response
Thank you for the review. Please reach out to your account manager to discuss our online customer portal and service fees.
Replied December 2021
Craig
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Ease of use , prompt processing
I have been using for 6 + years. No Complaints . Great customer service, and they help mr stay compliant.
PROSWe like that we can use the system manually , or swipe . Batch reports for transactions. Low cost.
CONSThe only thing i would reccomend is an App that could be installed on mobile phone.
Reason for choosing IntelliPay
Cost.
Reasons for switching to IntelliPay
Ease of use , costs.
Vendor Response
We appreciate your great review; thank you. Please reach out to Phillip Buck at 855-872-6632 x111 about the mobile app..
Replied December 2021
Anthony
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
My Review
Allows for easy online transactions for our members. Gives a daily
CONSIntegration into our system was easy and efficient. The way we use IntelliPay, there is nothing I would recommend changing.
Reasons for switching to IntelliPay
IntelliPay was more cost effective.
Vendor Response
Anthony, thank you for your great review. We are glad to hear the integration was easy and have made online payments easier for your customers.
Replied November 2021
Mary
Government Administration, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Meets our needs
Wasn't sure about taking on online payments, but IntelliPay made it relatively easy. Takes times to reconcile those payments with my bank statement since deposits don't correlate in the same time frame as their reports, but that's not the fault of IntelliPay.
PROSThe produce is easy for our city residents to use.
CONSWish I could run reports with both CC and ACH payments in one document.
Reason for choosing IntelliPay
Ease of use. Recommended by the ND League of Cities.
Vendor Response
Thank you for your feedback. We appreciate hearing from our customers. We will reach out to see how we can help with your reconciliations.
Replied December 2021
Kari
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Town of Vici Review
There is a since of more customer service that is being offered with Intelli pay and I know that they love it!
PROSI do like that it is user friendly and I do get notified in e-mails when there is a payment.
CONSI think a lot of our customers have a hard time trying to set up a repeat payment. That is the only thing I have heard. On my end I wish it wasn't so expensive to integrate payments to my billing with out having to manually put them in..
Vendor Response
Thank you for your review. We have left a message for you to contact us to discuss your review.
Replied December 2021
Jenna
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Great software
We haven't have any issues with IntelliPay and if we ever need assistance the customer service team is great and always gets it resolved
PROSIntelliPay is very user friendly and the customer service team is great
CONSI don't have any cons it is very user friendly and does exactly what we need
Vendor Response
Thank you for the great review and five-star rating. We appreciate working with you. Thanks for your support.
Replied December 2021
Sandy
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
payments made easy
easy to understand and has reports that can keep us balanced
CONSsigning on too often. Also, payments are easily missed at times when printing reports and the payments were made after cut off.
Reason for choosing IntelliPay
I wasn't here when chosen.
Vendor Response
Thank you for your five-star review. We appreciate your feedback. Would you please reach out to IntelliPay support at 855-872-6632 for help with reporting?
Replied December 2021
Jennifer
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great service
Customer service is excellemt.
PROSWe love the option and the ability to take credit cards for payment.
CONSIn person I wish the customers personal information would come over from the tax bill itself.
Vendor Response
Thanks for sharing your feedback. A solution is possible provided your software company is willing to integrate with us. Your account manager will be reaching out to you shortly.
Replied December 2021
Tracy
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great product, easy to use, great people to work with
Intellipay has increased our options we give the customers. They are also great to work with.
PROSIt provides the customers payment options
CONSI don't feel there are any flaws. We have discovered an occasional glitch in the processing but it has always been addressed swiftly and efficiently by the support staff.
Vendor Response
Thank you for your five star review.
Replied December 2021
Lia
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2021
One of few companies that offer cc surcharge options
The card processing fee is passed on to the credit card holder and not our organization.
CONSThe only thing I can see improving is the ease of use on the payment portal.
Vendor Response
Thanks for sharing your feedback and leaving a great review. Your account manager will be reaching out to you soon.
Replied December 2021
Jennifer
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2021
Office mgr review
We have never had any bad experiences.
PROSThe software is very user friendly and the reports are easy to follow.
CONSI think the software is good but I don't like the tracking as well with the banks.
Reason for choosing IntelliPay
It was decided before I became office manager.
Melissa
Utilities, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Intellipay - GCPWSD6
More customers are paying their water bills online and on time which makes my job a whole lot easier.
PROSEase of use for both customers and myself. Ease of installation.
CONSI have not found anything that I dislike about intellipay.
Vendor Response
Thanks for the review. We like hearing about our customer's experiences with our software. If you have any suggestions for future enhancements, please share. We are always looking for ways to serve our customers better.
Replied December 2021
Michele
Utilities, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2021
Credit Card Processing
It helps me balance the bank statements at the end of the month.
CONSStill trying to figure out why some charges are not showing on your reports, yet showing processed by the bank or vice versa.
Vendor Response
Thank you for your feedback. We will reach out to you for more information and help resolve your reconciling challenges. You can also call Phillip Buck at 855-872-6632 x111.
Replied December 2021
Kati
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Easy and con efficient for business
Easy to use. The customer is responsible for the cost of credit card processing fees.
CONSThat you have to enter too much information to process a payment
Vendor Response
Kati, Thank you for your 5-star review. We love to hear how IntelliPay is working for you. We will have someone from our team reach out soon to learn more about your concern over entering too much information to process a payment.
Replied February 2022
Keith
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Good product
Easy to use , works as it should, Wasnt going to fill out revieve but they were very persistant in asking.
CONSI wasnt expecting anymore or less. Does what we need it to do.
Vendor Response
Thank you for the five-star review. We are happy to hear IntelliPay is a great solution for you.
Replied December 2021
Samantha
Medical Practice, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
IntelliPay helps us offer our patients an option for major dental work
We've been very happy with IntelliPay
PROSWe love that IntelliPay gives us the option to offer our patients a payment plan to help them afford necessary dental treatment.
CONSThe search feature could be easier to access to make checking current payment plans quicker.
Vendor Response
Thank you for the five-star review. We appreciate great clients like you. We also value your feedback. We have passed your feedback along to our development team.
Replied December 2021
Amber
Medical Practice, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Medallus review
Love this
PROSThe customer service is great and the system is easy to navigate
CONSremoving a user and not having them update as well as changing passwords is difficult
Reason for choosing IntelliPay
relationship with collections agency
Vendor Response
Thank you for your 5-star review and feedback. Would you please reach out to Philip Buck at 855-872-6632 x 111 for help with removing a user and changing passwords?
Replied December 2021
Theresa
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2021
Money delivery
A bit challenging
PROSIt’s automatic, I need a system that collects the money from the tenants
CONSNot as user-friendly as i would like, also doesn’t share charge back information
Vendor Response
Thank you for your review and feedback. We are sorry to hear you are experiencing some challenges. If you could reach out to Phillip Buck at 855-872-6632 x 111, he can help.
Replied December 2021
Heather
Construction, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed November 2021
Horrible Set up, but good Product
Intellipay set up was HORRIBLE it took 3 months to get set up. No one would answer questions, sales person kept turning over as employees. Had to get a MGR to finish setting up our accounts. It was horrible!
PROSWorks well, helps avoid major cost with Credit Cards. Has Auto Reoccurring Billing .
CONSIt takes FOREVER to get the ACH Money 6+ business days.
Reason for choosing IntelliPay
Was a decent rate and the sales person was nice. But once he handed it over, it was all down hill from there on the set up.
Reasons for switching to IntelliPay
Cost of Credit cards were too much
Vendor Response
Thank you for your review and honest feedback. We are sorry to hear you had a bad experience with set-up. Please reach out to Phillip Buck at 855-872-6632 x 111; he can help.
Replied December 2021