All MineralTree TotalAP Reviews
1-25 of 77 Reviews
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Dustin
Unspecified
Used less than 12 months
OVERALL RATING:
5
Reviewed May 2021
Best valued software we have added to our organization in a long time! it's so effecient
Brooke
Consumer Goods, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2016
Great Tool To Streamline AP Invoice Entry and Payments
MineralTree has been great to work with-especially in terms of feedback. When we originally started using the software, some features were missing that we really wanted to see added, so we shared our feedback with the CS Team and our requests were answered in the next two releases. That is immensely valuable as we know that if our needs ever changed and we required the software to function in a different capacity, we could work with the MineralTree team to devise a solution to fit our needs. There have been very few issues thus far, the only one worth mentioning being a glitch that caused a delay in invoice processing for a day or two; upon reporting the issue the team immediately responded and kept us informed of the status of the fix so we were never left wondering. The amount of time spent capturing vendor invoices has been greatly reduced, and errors minimized since entry is automated. Now, instead of spending time on data entry we can automate that portion and better utilize our staff for approval and review, and other more meaningful tasks that can add value to the business versus simply keying in invoices. While we don't utilize the system for Payments currently, I've personally used the software for another business and leveraged Payments. The Payments made check issue incredibly easy, especially when the check-signer was busy or out-of-town. Overall, highly recommend and very pleased.
PROSEasy to use, streamlined AP processes well, highly responsive customer service team, very collaborative and user-focused. Not a sign-up and never hear from them again kind of company - very engaged and a rarity in today's marketplace.
CONSWould like the window pop-up for invoice entry to be larger so it fills more of the screen overall like the homepage does. Other than that, really no complaints to date.
Vendor Response
Thanks for the review, Brooke. You'll be excited to hear that we will be enhancing the invoice screen in an upcoming feature release. Stay tuned!
Replied July 2016
Kristi
Retail, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
Slashing Time
We started using MineralTree hard and fast. We utilized the multiple review & approval process, the document capture and nearly every payment method possible. We saved time being able to pull documents for audit with the great search feature. This used to be time consuming searching in filing cabinets. The payment process saves time where we used to print manual checks, stuff the envelopes and then attach the bill stub to be filed. Now it is at the push of the button. So many of my vendors have commented how they appreciate the email remittance that is sent out with each payment. Then things amped-up when Invoice Automation rolled out. This cut processing time in half.
PROSThe ability to capture and retain documents for review and recovery has been a wonderful resource. Being able to streamline the review, approval, and payment process with such ease has made the accounts payable process mobile which works great with our company. Most of all the continued improvement of the software impresses me. MineralTree continues to strive to fill gaps and provided services that directly benefit the A/P process .
CONSThere is still an opportunity to solve the issue of vendors that require an additional document be included with a payment. These payments are currently still done manually outside of MineralTree.
Vendor Response
Thanks for taking the time to review MineralTree, Kristi! Later this year you will see enhancements to our vendor remittance emails allowing you to attach additional documentation.
Replied July 2016
Lynn
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2016
Timesaving
Mineral Tree is a huge time saver and really cuts down on the need for filing paperwork, having to get checks signed and having to mail out checks.
PROSNot having to file invoices and mail out checks.
CONSThe inability to make certain changes once an invoice has been posted.
Vendor Response
Lynn, thanks so much for your review! For Intacct users, the only invoice field that cannot be modified after posting to Intacct is the GL posting date. In the coming weeks we will be updating our sync capabilities, at which point we will be able to support changes to that field as well. Should you have any questions about field updates, please contact MineralTree support at 855-672-9669.
Replied July 2016
Patrick
Internet, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2016
Very effective and highly functional platform
I think the MineralTree product configuration is very logical, with sound separation of the different fiscal management responsibilities, vendor and invoice processing controls, and payment disciplines. In that much of our staff works remotely, MineralTree offers our multiple users an easy to navigate platform that readily allows them to focus on their part in the process for entering, approving, and paying vendor invoicing activity. The process workflow is very straightforward, offering a range of (invoice) in-process management tools and reporting options to keep each of the individual users well informed throughout the transaction cycle. While I have only interacted with their customer support staff on a few occasions, they were very prompt and thorough in responding back to my requests. Transactional history is readily accessible through a variety of different reporting and visualization options, offering a full range of accounting and financial management alternatives for tracking our Company's activity. I would recommend the MineralTree platform to other organizations looking to simplify the cash disbursements cycle in their Company, particularly those working in decentralized approval environments.
PROSConfiguration is very logical, with sound separation of the different fiscal management responsibilities, vendor and invoice processing controls, and payment disciplines. Great for remote or decentralized staffing environment Process workflow is very straightforward Thoughtfully designed in-process management tools and reporting options Customer support staff have been very prompt and thorough
CONSMay create some process flow challenges for smaller staffed organizations that may lack the staff leveling opportunity for the different authorization and approval levels built into the platform. I think this can be readily addressed in the approach you take to defining how the process flow will work within your unique operating group.
Vendor Response
Patrick, we appreciate your review and are so happy to hear you would recommend MineralTree!
Replied December 2016
Laura
Investment Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Best paperless processing
During the recent pandemic, it was a huge plus that I could still pay anyone virtually, even if the vendor required a paper check. With everyone working remotely I am able to move everything through in a timely manner without seeing a single soul.
PROSThe software was a snap to set up and use with QBO. Approvals are tracked, many less emails, and best of all there is no longer a need to file any paper records. Not seeing the stacks of filing to be done is the best feeling in the world.
CONSThere were many glitches in the beginning as the Mineral Tree team learned what was needed from our end. I still have some open issues from 2 years ago that they cannot solve, so it has become a work around on my side. Not a deal breaker. Credit memo application cannot be done within this software so that is an extra step. If we were a larger company, I would be hesitant about how much time I would have to babysit the process as there are many places where invoices could become trapped and not paid in a timely manner.
Peter
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
MineralTree is the go to for AP Automation
I have been using MineralTree for 2+ years and can't give them enough praise. They have been a lifesaver when it comes to Accounts Payable and have contributed to countless hours saved in automating the AP process. No company should be cutting physical checks, worry about signatures, paper documents, chasing people for approvals etc. MineralTree can handle everything from invoice capture to payment and automating everything in between.
PROSThe best part of the software is its ease of use. Setup was a breeze, and syncing is always on point. Invoice Capture is also a nice feature of the software helping assist with recurring bills that are easy to enter so we can focus on more complicated bill entry. Customer Service is incredible on the off chance there is a problem.
CONSThe biggest con I would say is its US only. If there was some way to have the software sync with our UK account as well it would be great.
Vendor Response
Thanks, Peter! We appreciate you taking some time to review MineralTree. You'll be happy to hear that we are planning to expand support to international entities as well as support international payments.
Replied July 2016
Julie
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Great product! Amazing ROI
This product has changed AP for me personally. It's such a relief to not have to manually be cutting checks or initiating ACH payments. This makes remote AP possible and saves me and my entire team a ton of time. There are also great internal controls built in to decrease accidental mistakes and block fraud.
PROSI think the very best part of this product is the support team. They have resolved absolutely every issue I've ever had quickly, if not immediately. They are patient, friendly, smart, and fast acting! They improvise and are able to deliver quickly on big requests. 10 out of 10 stars for them!
CONSThe bill credit process needs help. I also cannot get POs in Netsuite to close after I've entered a bill in MT.
Michael
Information Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Initial Experience with MineralTree AP
I have found the MineralTree application to be very functional in providing us an automated process to capture, approve and pay our vendor invoices. It is easy to learn, setup and begin using. As with any application, there are a few user interface and feature changes we'd like to see... but it is light years ahead of our prior process. I think MineralTree will be a very efficient and cost effective solution for us.
PROSThe combination of easy capture with the approval process. Paying the invoices in addition is just a great plus. Getting all three in one solution is going to be a big help.
CONSI think the user interface is very plain in a few areas. The "Search" screen is very crude by today's standards though it is adequate. And while I understand the need for security, for anyone who works with the application all day the 5 minute timeout is a significant inconvenience. Complex passwords, two factor authentication are all reasonable to get logged in. However, once logged in there has to be some latitude for the customer to determine that their workstation is in a secure location and that the timeout can be increased.
Darla
Online Media, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2016
Mineral Tree helps streamline AP Processing for SMB
I've used Mineral Tree with two different software integrations for about 2 years now. I'm impressed with the stability and speed at which improvements and new functionality is introduced. The application provides separate approval workflows for the invoice as well as the payments. This is very valuable in the organizations that I work with as invoices are approved by the various department heads, but the payments are approved by the CFO. No other bill pay solution I've found provides this separation.
PROSSolid internal control and separation of duties. Also speed at which new features and functionality are delivered.
CONSToo many clicks to review the history and detail on a paid invoice.
Vendor Response
Darla, thanks so much for your review! We're glad you love our segregation of duties functionality.
Replied December 2016
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2018
MineralTree is extremely intuitive, and an effective AP tool
The product is great for a small business who uses quickbooks. You can assign approvers, and manage AP efficiently.
CONSThis software can be glitchy. I would like reports which tell me which invoices are stuck with certain approvers.
Brianm
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
What a relief!
This software is easy to set up and easy to use. PDF'ing and creating bills in Netsuite is super convenient and the approval trails work as intended.
CONSMy only complaint is the less than real time sync with Netsuite. It's minor, but after you create bills in the platform you have to wait several minutes before they sync to Netsuite and can be submitted.
Shannon
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2016
Time Saving!
Mineraltree has saved our company an abundance of time! Eliminating data entry and the auto approval process has been a huge benefit!
PROSApproval routing and auto data entry
CONSThere have been some bugs but support team is always quick to address!
Vendor Response
Thanks for the review, Shannon! I'm glad MineralTree is saving OneSpace time on AP.
Replied August 2016
Ken
Hospital & Health Care, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
AP made easy
MT has been a great asset to our community! Overall, I would recommend this product to any company for their AP.
PROSEasy to navigate. Friendly customer service.
CONSProgram can be glitchy at times. A few tweaks could make the program even more user friendly. Default itemization of all invoices
Vendor Response
Thanks for the review, Ken! Currently, you can turn on/off the itemization of invoices at a company level. We are releasing a new feature in the coming weeks that updates the invoice detail screen in its entirety, but in the meantime, you can view an invoice in full-screen via the computer icon button in the document viewer. We¿d love to speak with you directly to hear more feedback - our Director of Customer Success will be reaching out to you soon.
Replied July 2016
Anonymous
51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2018
Works Well, Easily Integrates To NetSuite
I am an ERP deployment and systems manager with many years (10+) of experience in SMB and large company platforms.
PROSMineraltree Invoice to Pay greatly reduces the workload on accounting departments by automating much of their AP functionality. It provides a solid platform for documentation, and greatly reduces paper consumption while all but eliminating checks. It also integrates easily with NetSuite, and has good pre-deployment support from their support team(s).
CONSLike most cloud-based solutions, it can and does slow down from time to time. If your organization is moving from on-premise software into the cloud, this is a fact of life that you will learn. In fairness, MineralTree is no worse than any other cloud platform, be it NetSuite or any other. I state this simply to help set expectations and to help others avoid disappointment.
Ed
Civic & Social Organization
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2015
Easy check managaement!
Easy to use and a great value! Works well with my QuickBooks program.
CONSSoftware updates are a little difficult like any other program changes.
Vendor Response
Ed, thanks for the review! We are working to improve communication about software updates and make this as easy as possible going forward.
Replied July 2016
Paige
Retail, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2016
Easy to use, missing some features
Mineral Tree was easy to connect to Netsuite and I like the real time sync. Their reporting is a little limited, ie can't run a report on your own to see all invoices pending review by a certain employee. There have been a few bugs that need fixing, but Customer Service is always available to help.
PROSEasy connection to Netsuite, bills sync in 10 min.
CONSStill making improvements to the software, limited reporting.
Vendor Response
Paige, thanks so much for your review. Our Director of Customer Success will keep you informed as more functionality is rolled out!
Replied December 2016
Anonymous
51-200 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
Reviewed June 2016
MineralTree Review
MineralTree is a program that allows my company to pay vendors in a shared economy setting. It consolidates a lot of our work, and does make our lives significantly easier by automating our payment process.
PROSThe process of synchronizing payments with QuickBooks, and processing payments is easy to use and slick.
CONSThere have been several times when synching with Quickbooks has been significantly delayed that have hindered our workflow. Other than this, great product.
Vendor Response
Thanks for reviewing MineralTree!
Replied July 2016
Maria
Sporting Goods, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
It makes payable process very easy
Very user friendly, it syncs with our software perfectly. I can easily select and pay the invoices that are due
CONSIt's complicated to apply a credit memo with the invoices
Ivan
Verified reviewer
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
My experience using MineralTree has been great. I wish I knew about it earlier in my career.
-The two way communication between our accounting software and MineralTree -Real time updates -User friendly -no need to print checks on our end our log into the bank to set up ach batches -minimizes the risk of duplicate payments as it automatically marks things paid in the accounting software
Lauren
Computer Software, 201-500 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed February 2018
Great for a growing company
We used this product to automate the AP process in my previous company. It really simplified the approvals process. Great workflow functionality.
CONSNot needed at all companies. This software is really for a company with high transaction volume and many approval levels.
Maria
Environmental Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Maria Hernandez
I find MineralTree to be easy. Very complex, very easy to get around, helpful tips. Customer service is always on point when being called. The features are very helpful as well.
CONSi like that its easy, good features
Alan
Used free trial
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2016
The most difficult system
Always difficult and a challenge to use. There is little or no customer support. They force frequent changes of my password
Vendor Response
Alan, thanks for your review. I apologize for the customer support issues you are facing. Our Director of Customer Success will be in touch and will be your main point of contact. As for your password changes, we enforce a password change every 90-days to maintain the highest level of security for our customers.
Replied December 2016
Joe
Verified reviewer
Retail, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Best Financial Program!
This program makes it easy to draw up invoices!
CONSNo issues thus far, but will update when and if i do
Anonymous
51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Seamless process for invoice processing
Mineral tree's alert system makes sure that all parties who need to submit expense reports or freelancer invoices are able to do so quickly, and can update those involved on the status of their claims/payments without bothering our finance team constantly to check status.
CONSThe user interface isn't great, but that is more about personal preference than any functionality issues.