All Teamleader Reviews
1-19 of 19 Reviews
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Bruno
Verified reviewer
Information Services
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2017
Their marketing is 100% true; they really make you Work Smarter
Time saving, single source of truth, less grey hairs, ...
PROSThe simplicity and speed of using Teamleader is incredible and the rich customization options allow you to create a CRM environment that completely fits your companies' needs. Teamleader saves us a lot of administration and time; every single day.
CONSPerhaps the reporting and analytics.
Vendor Response
Very nice to read indeed Bruno. And no worries: in 2018, we're re-evaluating our reporting and analytics to suit your needs even better. Thanks a lot!
Replied December 2017
Jannes
Automotive, 11-50 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2020
Solid CRM-system with an ease of use
The crm-system, works perfect and is very easy in use. Many integrations are possible, and will make a lot of tasks easier to proces!
CONSThe integrations or add-ons often come with an extra cost. The crm-package is not very customisable. You are limited to the options Teamleader is providing you.
Reason for choosing Teamleader
I did not. ActiveCampaign offered a lot more customising and automation options.
Vendor Response
Hi Jannes, thank you for this review. Sorry to read we did not make the cut, but great that you were very satisfied with our CRM features. If you ever change your mind, our door is always open!
Replied December 2020
Luca
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2018
Bad Customer Service
We chose and implemented Team Leader in 2018 after a software selection. The tool has many advantages but also many gaps. An example? We work on the Italian market and if we want to segment our prospects by province, there is no possibility of doing it because the Italian provinces are not included in the system. We reported the problem to the customer service who lanned the solution after 3 months. The deadline has passed and the problem is still not solved. Very bad!
PROSEasy to learn and smart frontend layout
CONSProject management may be improved
Vendor Response
Thank you for your review, Luca. Sorry it took us some time to respond, but as you will have noticed we have worked hard to provide the provinces and improve our project features. If there is anything else we can do to improve your experience, please do not hesitate to reach out!
Replied December 2020
Dennis
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2017
Probably one of the most complete solutions for CRM, Project management, Time tracking and invoicing
Its a one-stop-shop for managing clients, projects, tasks, hours and invoices. But it comes with a price and thats the lack of flexibility if you work on retainer contracts.
PROSTeamleader has it all. You can manage your clients and contacts. You can manage your projects, with milestones, tasks and users and apply budgets to all of of them. You can track time on those tasks and keep a close look on how the projects are evolving. You can invoice directly from the software and integrate (export/import) the invoices in to your accounting software.
CONSHaving it all in one tool is great, but it comes with a price: the flexibility and ease of use is somewhat disappointing. Teamleader is very strict and the GUI isn't always that handy when managing projects and budgets. I think it works well with fixed priced projects that have a start and end date, clear milestones and tasks during the project. But it doesn't work well when you work on retainer contract with clients. Also, time tracking is somewhat time consuming, which makes it hard to get everybody on board and using it.
Vendor Response
Thanks for the kind words Dennis! We indeed aim to be the one-stop-shop for SMEs and agencies, and keep working hard at being the most complete solution on the European market. For projects with flexible end dates and retainer fees, we always suggest to our customers to add milestones per month (for monthly fees) to their project or milestones per quarter (for quarterly fees). This is a quick and easy way to keep those projects in check. Of course, our sales and onboarding people are always ready & able to find a solution that fits your specific workflow. I think you'll find most teams a bit reluctant to get on board with time tracking :) But we centainly agree that time tracking should be a piece of cake, for everyone. That's why we're improving it in 2018. Thanks again for taking the time to feedback. We appreciate it and will use it to make our tool better.
Replied November 2017
Frederic
Verified reviewer
Construction, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Good CRM program
Overall it is a great app! you get good support for sure as well..
PROSI think it is a nice on-line customer based system with a good overall user experience. It is nice to have and overview of your customers and deals, and how you can see on the timeline how the project progresses. You can make your own templates to create offers-contracts for your customers.
CONSIt is so frustrating you still can not upload multiple files at once for one customer, you still have to upload one by one, wich is time consuming and sometimes frustrating. Als the same for removing files, also have to do one by one. The price is not realy cheap, I think there must be more cheaper alternatives.
Vendor Response
Thank you for this lovely review, Frederic. Great to read you appreciate the overview and customization options. Our support colleagues will also be happy to hear their service is appreciated! With regards to the file management: have you already checked out our integration with Dropbox? This should make adding and removing files a lot less time-consuming. You can read more about it here: https://support.teamleader.eu/en/support/solutions/articles/7000019426-how-to-how-do-i-link-dropbox-to-teamleader
Replied December 2020
Andrii
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Feedback regarding the use of Teamleader
It`s a very good product that makes the process of issuing invoices much easier and helps not to do mistakes in the invoices.
PROSIt`s very convenient for use product that makes easier the process of issuing invoices. The Teamleader integrates with our Belgium accounting system that`s so comfortable and makes the process too fast. Also, it`s so good that we can enter all the quotations and in such a way to control the budget.
CONSWe would like to have a possibility to archive the quotations that have already used and ended because we have a lot of equations that were expired but there are still in the active deal menu.
Vendor Response
More business and less hassle, that also includes a fast and comfortable invoicing process. Thank you for the lovely review, Andrii! Your contact person Pieter will get in touch regarding the expired quotations since there might be a way to achieve this.
Replied February 2021
Stef
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
The best CRM for SME
I work with Teamleader since 2014 and I have never had any problem with it.
PROSTeamleader CRM is very simple to use and very complete. It's the type of CRM you don't have to sell as a sales manager to your sales staff. The integration of the mobile app is also great.
CONSThe project management module is rather limited in functionality. Complex projects should be supported by real project management software such as MS-Project if you really want to implement complex task dependencies.
Vendor Response
Hi Stef! Thank you very much for this wonderful review. Great to read you find our tool easy to work with. You might have noticed already, but our project features have gotten a lot of updates lately to help you manage projects as efficiently as possible. Do reach out if you are still missing anything to manage complex projects!
Replied December 2020
Elena
Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
The best tool we could imagine for our company
Teamleader provides us all the data analytics we need for our decisionmaking, very transparant and intuitive use of purchase offer and invoicing methods. We are also a big fan of the entire CRM functionality. Good job guys!
PROSWe love the purchase offer & invoicing functionality
CONSUnfortunatily, we are not using the full scope of all Teamleader can offer. Untill now we have no complaints.
Reason for choosing Teamleader
You guys keep on innovating and this gives hope and creates trust in you guys! Good job!
Vendor Response
Thank you for this wonderful review, Elena! Very happy to read our hard work has earned your trust. Don't hesitate to get in touch if you want to start using more functionalities, we'd be happy to help you get the most out of Teamleader.
Replied December 2020
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2019
Powerful tool
The more I use Team Leader the more I enjoy it and get value out of it. As a sales tracker across the sales pipeline it is a very comprehensive tool that I recommend.
PROSThe software is all encompassing and allows you to flexibly search the database for deals, companies and contacts. Using the Chrome widget any email sent can be tracked and provides a great complete tracking of client accounts. The task setting and reminders also work well to ensure I keep following up on clients.
CONSSome of the saving functionality could be more explicit. Once I had figured it out though, it worked a treat. It would also be helpful if they created widgets for other browsers than Chrome.
Vendor Response
Thank you so much for taking the time to leave us this amazing review. Great to read Teamleader is providing more value for you every day!
Replied December 2020
Bart
Mechanical or Industrial Engineering, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Sales focused CRM and invoicing tool
You can build your own client and prospect database with as much or as little detail as you want. They also track click rates of sent invoices.
CONSTeamLeader still requires a lot of manual work and can improve on the automation aspect. It also can take some time to learn how to use TeamLeader effectively.
Vendor Response
Hi Bart, Happy to hear you enjoy our deals and invoicing modules! You can always check out our extensive support Centre or reach to our support team if you want to learn more about Teamleader. We’re happy to help!
Replied March 2024
jeffrey
Primary/Secondary Education, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Een top systeem voor elk bedrijf
Wij houden veel tijd over door bij alle klanten achtergrondinformatie toe te voegen. Daardoor hoef je alleen een klant op te zoeken en weet je alles van de klant af ookal heeft iemand anders de klant gesproken.
PROSIk zoek zelf vaak contactpersonen en info over de klanten op.
CONSIk merk wel dat het fout gevoelig is als je zelf een foutje maakt in het systeem.
Vendor Response
Hi Jeffry, Thank you for your feedback! We’re happy to read that Teamleader Focus helps you centralise your customer data and saves you valuable time. “Keep your business in one place” is one of Teamleader’s core aims!
Replied February 2024
Julian
Primary/Secondary Education, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2023
Teamleader is een prima CRM systeem
Prima
PROSJe kan via verschillende manieren je leads bij houden en dat is super
CONSIk vind het jammer dat sommige offertes niet fijn uitlijnen en ik zou graag wat meer functies willen zien voor het maken van de offertes
Vendor Response
Hi Julian, Happy to read Teamleader Focus helps you to keep track of your leads. If you have questions about your document lay-out, you can always reach out to our support team. We’re happy to help!
Replied February 2024
Ellis
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2023
Makkelijke tool voor leadbeheer
Makkelijke software om klanten en leads te beheren en je taken week per week te structureren.
CONSSoftware heeft heel veel functies waardoor het in het begin zoeken is wat je er precies allemaal mee kan doen.
Vendor Response
Dankjewel, Ellis! Leuk om te horen dat Teamleader je helpt in het beheren van je leads. Aarzel zeker niet om ons te contacteren bij vragen, we helpen je graag van start gaan met onze software!
Replied January 2023
Wannes
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Topproduct
Agenda, statistieken, artikelen, etc. maken het geheel eenvoudiger om snel en efficiënt te werken. Makkelijke integraties naar boekhouder, bank etc.
PROSGebruiksvriendelijk, overzichtelijk en goeie integraties
CONSHet programma voldoet aan al onze verwachtingen binnen het bedrijf
Reasons for switching to Teamleader
Overgang van boekhouder/softwareprogrammma
Vendor Response
Dag Wannes, bedankt voor de mooie review. Hier worden wij alleen maar blij van!
Replied March 2024
Frederik
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2017
Simple and complete CRM that gets you up and running in no time
The CRM is ideal for small teams. You are up and running very quickly and due to the various modules, you can finally have all functionality (planning, invoicing, etc.) in one tool. It boasts a couple of nice integrations which make daily use that tiny bit simpler. In all, it's a simple and effective CRM tool that goes beyond the basic sales functionality.
CONSDespite its popularity, it still feels like someone's first CRUD application. Due to the various modules, it can feel a bit crowded and suffers from 'featurism'.
Vendor Response
Hi Frederik, Featurism? Ouch. :) Teamleader takes care of your entire workflow. That might feel a bit crowded to some, but it works for 95% of our users. And we never ever add useless stuff. Difference in taste, I guess. The same is true for the feel of the app: we think Teamleader looks a lot better than the majority of the competition. But no worries, our product developers are working on a makeover that will put the capital letters in Functional Design. More on that next year. Thanks for the honest feedback!
Replied December 2017
Carl
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Teamleader is a great tool to improve efficiency.
efficiency & overview
PROS- Easy to use - CRM management, Deal management, Project management, invoicing all in one - Great customer support, quick and accurate replies
CONSSome company of sector specific adjustements would be great Job registration (time) and calculation (as well before as after a project)
Vendor Response
Hi Carl, 10/10 for recommendations... That's the best report card we ever had. You're making us blush. Any tips for vertical-specific feature changes you have, you can direct to support@teamleader.eu. No promises, but we'll see what we can do. Thanks a million!
Replied December 2017
Abedi
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Realon NV
Zaalig
PROSBespraad veel tijd bespaard veel papaierweek
CONSNiks op te zeggen,zeer snel aan te leren
Vendor Response
Great to read, thanks Abedi! We hope to save you a lot more time and paper work in the years to come.
Replied February 2021
Nathalie
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2017
It's one of the most easy sap/erp systems I've worked with.
Lots of time is saved by using this software.
PROSThe software is very user friendly and easy to use. Even without tutorial it's clear how to use the features.
CONSSometimes when you work with several people at the same time, the program malfunctions a little bit.
Vendor Response
Dear Nathalie, Thrilled to hear that Teamleader saves you time and is easy to use. We find the malfunctioning part a bit odd and intriguing though: we have a team of 180 people that work together in our tool daily, and never experience this ourselves. The engineering team confirms: technically, this should not & cannot happen. Could it be your WiFi connection? If you find that this situation persists, don't hesitate to mail us at support@teamleader.eu so we can understand what the issue is. Very pleased to read your feedback. Don't hesitate to recommend us! :)
Replied December 2017
Mamoudou
Verified reviewer
Accounting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Good software for an accountant
Highly recommended in the world of modernized sales
PROSThe software is easy to adapt and very important in the sale
CONSPersonally, I haven't noticed any problems with
Vendor Response
Thanks for the kind words, Mamoudou! Good to hear our software is an important part of your sales processes.
Replied January 2023