All Admin By Request Reviews
1-25 of 37 Reviews
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Shlomi
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
AdminByRequest Product for PAM for Workstations or Servers
it has all of the features required from a PAM solution. the portal is very intuitive and easy to understand and the deployment is super easy. there are no issues with the software like glitches or bugs.the agent is very small (under 2 MB) and doesn't generate performance issues on devices.you can pre-approve software, and deploy and approval mechanism. you can even revoke admin rights for Helpdesk teams but leave them an easy to use elevation method.
CONSblocking elevation of child process for pre-approved software.
Reasons for switching to Admin By Request
easy of usage, pricing, product stability, little to none maintenance overhead.
Kevin
Automotive, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
A tool that improves security and makes life easier!
Easy to buy, easy to use, low pressure sales team. It's amazing to find a tool that does what it's supposed to at a reasonable price!
PROSEasy to use, easy to setup, so much easier to authorize admin requests than having to remote in and type in credentials.
CONSThe only downside is we didn't implement it years earlier.
Reason for choosing Admin By Request
AdminByRequest was easy to implement on our own, which meant we learned the tool a lot better than when we pay for an implementation team.
Ryan
Higher Education, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Admin By Request Works
Overall, it has helped us to not give local admin privileges to users but still allow them to install software.
PROSIt's easy for the clients to use and request access.
CONSSometimes the interface for the console feels a little bulky
Bobby
Consumer Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
A Game-Changer for IT Security and User Autonomy: My Experience with Admin By Request
dmin By Request is more than just a software solution; it's a strategic tool that has empowered our organization to achieve a higher level of security and efficiency. It has alleviated many of the headaches associated with administrative rights management, allowing us to focus on driving our business forward. For any organization looking to enhance their IT security while maintaining user productivity, I cannot recommend Admin By Request highly enough.
PROSFrom the outset, Admin By Request impressed me with its intuitive interface and seamless integration into our existing infrastructure. The software's design prioritizes user experience, making it straightforward for our team to navigate and configure settings without extensive training. This ease of use has significantly reduced the learning curve and allowed us to implement stringent security measures without impacting productivity.
CONSWe did have some issues where it removed the local user on a PC. Working with support, we have remedied the situation.
Reason for choosing Admin By Request
Ease and simplicity of use. Navigating the fine line between maintaining robust IT security and offering users the autonomy they need to perform their roles effectively has always been a daunting task. That is, until I discovered Admin By Request. This innovative software solution has revolutionized the way our organization manages administrative rights, striking the perfect balance between security and flexibility.
Mick Jagtfelt
Verified reviewer
Food Production, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Easiest way to achieve zero-trust on your endpoints
Everything from pre-sales to purchasing and support has been a pleasure. We have in a very short time eliminated all local admin accounts on all endpoints (including the previously fixed ones, used by IT-support).
PROSEasy and fast deployment, great feature set (including mobile apps for admins, break glass accounts, integrated SSO (and MFA), AI approval) its all something we did't have before, and its made our security posture and administration of local admin permissions so much easier. From purchase to fully implemented a total of 2 weeks passed, including testing.
CONSNone i can think of really, it does what it does great.
Reasons for switching to Admin By Request
Features of Admin By Request like support assist, SSO / MFA integration, mobile app and AI approval.
Jacob
Wholesale, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Loftin - Admin By Request Review
Robust feature set and easy to use, manage, and deploy
CONSSome bugs, not many now as the bugs I experienced have been addressed and patched.
Reason for choosing Admin By Request
Price and Feature set. Other solutions were missing QoL features and the price was well over $20k. One solution never reached out to me until after I signed with ABR
Tom
Computer Software, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Definite Fan of Admin by Request
The overall experience with Admin by Request has been great. The fact that the initial set of licenses is no charge allowed us to work through the full setup and release process on real users so that the rollout was clean and users in acceptance of it, due to ABRs ease of use.
PROSUnfortunately we were slow, in general, in cutting off users from Admin Access of their company-issued devices. By the time we reached the point of finding Admin by Request, most users were 'entitled' and so we expected resistance. First, FastTrack was easy to work with and helped us manage a pilot project to test deploy to a diverse group of users. This allowed us to work through implementation challenges, configuration issues, etc., so that the rollout could commence smoothly and reduce implementation friction. Second, with the help of the support of FastTrack the configuration and rollout went smoothly to help with acceptance. Then, Admin by Request, being easy to use, made the addition of this tool easy to accept by nearly all users. The fact that we got it implemented is big, but the fact that it went in as smoothly as it did and is now part and parcel of our operations is inestimably valuable .
CONSNo real cons. Would be better if there were a way to add licenses a little more easily ....but it's not painful.
Reason for choosing Admin By Request
No choice was made. Once we say ABR we were content to move ahead with it.
Anthony
Semiconductors, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Best bang for your buck
It's a seamless transition to go from local administrators to a privilege on demand model. We were able to quickly implement this solution, without some of the general onboarding required from other vendors. This also saves on cost. Despite this we have been impressed with how well the product works.
CONSIt's not as feature-rich as the product offerings from a couple of big names in the industry, but those products are over double and triple the cost. If we were looking for a tool that provided robust endpoint security to help mitigate zero-day exploits, we would have looked elsewhere, but Admin By Request does what it's meant to do extremely well.
Reason for choosing Admin By Request
Best aligned between needs and cost.
Eric
Architecture & Planning, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Admin By Request is a must have for securing local Admin rights
Overall we have had a great experience with Admin By Request. I highly recommend the product.
PROSEase of use, simple install and everything just works. Its very easy for users to simply request an elevation for Admin access to install anything they need. Once IT approves, they have a short period of time where Admin access is available and then everything reverts back to regular access.
CONSThe only thing that can be improved upon would be the ability to sort agents by check-in date/time so its easier for Admins to remove computers that are no longer on the network. Or have the ability that after x amount of time, certain clients drop off and dont take a license. A recent change made this a bit harder. I wont drop a star on the review for it, but it would be great to improve upon in the future.
Tamer
Higher Education, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
A must for higher Education
We had a lot of users at the university with local admin rights. There are so many different departments that use different software and are always in need of updates. Having Admin by Request allows us to manage admin rights, and we do it all remotely using the app on phones to grant permission. We recommend Admin by Request to any organization that wants to keep their network secure by denying local admin rights.
PROSWhat we like most is the flexibility. We are able to use ABR off campus through our cell phones to grant requests. Also the price point for the software is excellent and helps us make the decision to renew every year!
CONSI know this may sound crazy, but we have yet to see any cons at this point. This could change down the road, but as of now there is not any.
Nimeet
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Admin By Request Review
Overall AdminByRequest has been an amazing product to manage both our Windows and Apple devices with one platform.
PROSAdmin By Request is a great product. Much easier to use than other Access Management Systems and very user friendly compared to most.
CONSCustomer service could be a little more responsive
Enrico
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2023
Finally take away the Admin Rights
Admin by Request offers a comprehensive set of features expected from an end-user PAM solution. Its setup and the portal are admin friendly and straightforward, making deployment possible without a lengthy preparation. The software runs smoothly on all end-user clients and is lightweight. Notably, you can pre-approve software, implement an approval mechanism, and even selectively revoke admin rights for Helpdesk teams while providing them with a convenient elevation method. Also easy integration into 3rd party software, like Slack. Finally you can remove the permanent, standing admin rights for all users, while still giving them a secure way to requesting them, as needed.
CONSNot much to report here, the software is easy to use and was well accepted with all our users.
Reason for choosing Admin By Request
It was recommended to me by several different companies, which already had it running for quite some time. Trial phase went smooth, high user acceptance and easy to use.
John
Education Management, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Admin By Request MCPSS
It can help you eliminate local admin rights and improve your security posture. You can allow users to perform elevated tasks when needed, without having to wait for IT approval or intervention. You can monitor and audit all privileged activity on your endpoints, and get full software and hardware inventory.
CONSIt may not work well with some applications that require admin rights for installation or updates. You may need to create custom rules or scripts to handle these cases. It may generate a lot of notifications or requests for IT staff, especially if users work in different time zones or need frequent elevation.
Kevin
Consumer Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
ABR Easy PAM
Easy to useefficient time useBreak Glass - emergency admin
CONSServer license cost could be slightly better
Reason for choosing Admin By Request
Ease of management
Tobias
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Privileged Access Management (PAM) mit Admin by Request
Die Fähigkeit, den administrativen Zugriff auf Systeme und Anwendungen zu kontrollieren und zu überwachen, trägt dazu bei, unbefugte Zugriffe und potenzielle Sicherheitsverletzungen zu reduzieren.
CONSEs gibt Situationen, in denen ein Administrator spontan auf erhöhte Berechtigungen zugreifen muss, um schnell auf eine bestimmte Aufgabe reagieren zu können. Diese sind dann leider nicht immer direkt verfügbar, da Windows hier doch noch weitere Programme startet, die dann nicht unter erhöhten Rechten gestartet wurden.
Jan
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Und tschüss lokale Admin Rechte
Mit ABR konnten wir erfolgreich lokale admin Berechtigungen reduzieren und haben eine Lösung, die trotzdem bei Bedarf die notwendigen Rechte temp. bereitstellt. Und das für unsere Windows und MacOS Landschaft und mit geringem Betriebsaufwand.
CONSWir haben aktuell keine Probleme; die Einführungherausforderungen konnten alle mit dem Support geklärt und gelöst werden.
James
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
First thing in 25+ years to work!
We are able to remove local admin rights from users and easily grant permissions to run items as admin when needed. Tried for decades and this was the first thing I foudn that was easy to use, admin and deploy
CONSI literally can not think of any cons. There were growing pains with our users who were used to having admin rights locally, btu that was to be expected.
Jeremy
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed August 2023
Fantastic savings of time.
We use ABR for the use of requesting Admin use by those that need it often, but do not have permissions due to our customer security requirements. My IT team has designated and created some auto-approved tasks that streamline the process significantly for the employees. The audit log feature is amazing to ensure that what is requested is what was done by the user.
CONSIt does seem that some of the default settings with in ABR override the settings that we enabled for our standard user set via Azure AD/Intune. Things like deleting an icon or changing the time on a computer were allowed by our user setup, but the ABR removes that permission upon installation.
Sachin
Food & Beverages, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
A must need to be security compliant
Ease of use and set up, definitely fit into our cloud first theory and future design using Intune.Level of customisation, we're able to build our own slack bots and application workflows using the API
CONSLinux was initially quite clunky during testing phase, however there is increased development around the Linux agent which we're testing currently.
Stig
Outsourcing/Offshoring, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Saves you you the trouble
ABR really solves the problem of removing local admin privileges without loosing the ability to perform the necessary tasks on the endpoint.
PROSWe managed to implement ABR in a tech organization where more that 50% of the end users where Local Administrators without making the users annoyed
CONSI don't really have any cons. The product does what it claims to do, and maybe a bit more.
Jonathan
Retail, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
User Friendly quick temporary permission elevation
Makes it easy for users to quickly gain access to install applications and have temporary admin sessions to get what they need done. Especially if they are remote.
PROSEase of use, features for the price, break glass is nice when you are a non Microsoft shop.
CONSmacOS Break Glass could use some work, though most of that is on Apple since they have horrible identity management for enterprise users.
Reason for choosing Admin By Request
We use Google and wanted to keep away from AD based stuff since we are a heavy mac leaning shop. But still hybrid for Windows/mac.
Daniel
Computer Software, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great PAM Solution
We needed to remove local admin rights for users, but still allow them to be able perform administrative tasks. ABR accomplishes this and allows users to perform administrative tasks on demand without being a local administrator. The customer service is great. Not only were they extremely helpful with us implementing this, but they are also very responsive if we have questions about features.
PROSEasy to roll out and use. Inexpensive. Great customer support.
CONSThere is really nothing I do not like about this product.
Michael
Insurance, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
ABR solved an age old dilemma around local Admin rights
Admin by Request has been a very cost-effective solution and great people to work with.
PROSThe easy-to-use request function, software preapproval, and malicious software security scanning adds crucial defense mechanisms.
CONSAfter years of allowing end users Administrator rights, there was a learning curve after deploying ABR. All in the name of security though. Hard to argue against.
Heath
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Fantastic, affordable product
Once we implemented, we've barely had to think about it. It delivers what it promises.
CONSIt would be great if the 'reason' field (which we set to mandatory) would detect/reject nonsensical entries.
David
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Excellent product, easy to use, great support
The ease of deployment and administration across our organization is excellent.
CONSWhat I like least about the tool is also something that I find very helpful. That feature is the geolocation of devices makes some users nervous that our IT team knows where their devices are in gmaps; however, this feature is very helpful when a product is missing.