All TenFold Reviews
1-25 of 145 Reviews
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Sarah
Verified reviewer
Internet, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Tenfold the Timesaver!
Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success.
Atul
Verified reviewer
Computer Software, 10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2023
Keeping an eye on your application development and sales reviews
By comparing where we were previously and where we are now with Tenfold, I have discovered that we have actively been growing our daily outbound calls. I can also check how many individuals I reached out to each day and use it as a benchmark for how many I should reach out to the next day. I would strongly advise utilising Tenfold to automate some of the tiresome tasks, like calling and memorising contacts, if you want to enhance productivity in the office.
PROSOnce everything is said and done, I adore the analytical data that Tenfold offers. It integrates with all of the popular CRMs, is simple to set up, and offers a tonne of automation. I appreciate how easy it is to set up and how well a phone system works with our Salesforce CRM. It offers unparalleled speed compared to its rivals. I enjoy how easily it can be done using the pop-out feature and the little window that is available.
CONSI think double dials should be given their own category since they should not be counted towards analytics and may cause results to be skewed. They have been difficult to contact in customer service and do not frequently update. I enjoy these modest upgrades, but I could live without them. Direct dialling or incoming calls are not tracked by it. It would be the ideal programme if it could in some way do that.
Kevin
Consumer Goods, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2018
Streamlines Communication
The feature runs rather smoothly when working.
CONSConsistently breaks down. Customer support has been helpful.
Jeremy
Verified reviewer
Internet
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Very helpful tool with a few pinchpoints
This software helps me keep a clean record of my book of business. Often I don't have to think about logging my calls and it helps me keep track of ongoing projects and the notes associated with them. Many of my peers use this tool to keep detailed notes on their accounts very quickly.
CONSThe product can be glitchy. Calls can log for much longer or shorter than the actual call. The auto population of contacts fails sometimes causing me to have to search for the client, rather than just wrapping the call. I always have to refresh my salesforce page to log changes to the contact and account after wrapping calls. This adds up to allot of time on my end waiting for the page to reload.
Kenneth
Verified reviewer
Financial Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed April 2018
Tenfold helps me connect my calls directly to my CRM software, making it seamless and quick.
Helps organize each call with a specific sales rep and identify what deal you are specifically working on.
PROSI like how Tenfold allows me to make notes on each phone call and file that phone call with a specific "opportunity" within that contact. I work several deals often with one sales rep, and this allows me to categorize that accordingly. It's a great tool to have, and keeps me organized.
CONSI wish it was easier to record a conversation through Tenfold. The administrator has the ability to record calls easy; it seems like we have to sign ourselves up to do so.
JP
Verified reviewer
Investment Management
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Tenfold is a great click-to-dial tool that integrates with essential applications.
I am significantly more efficient because of the streamlined manner in which Tenfold allows me to make calls and record notes immediately afterwards with minimal clicks and no extra effort.
PROSTenfold's ease of use is its best feature. I can click on a phone number and have it immediately dial on my IP phone. Once the call is complete, a dialogue box slides from the side of the screen to allow me to instantly makes notes. My inputs are aggregated in Salesforce and Tenfold's website so I can view my daily activity easily.
CONSFrom time to time, there are minor glitches in IP phone integration, and sometimes call notes are prematurely cut off. Both issues have been resolved with a computer restart.
Kenneth
Verified reviewer
Financial Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2017
Tenfold has helped me organize my daily calls with sales reps.
I like Tenfold's ability to identify the caller quickly; as well as present a way to connect with the person you are talking to through LinkedIN or other avenues. My favorite feature is the ability to not only connect a call with a sales rep, but a specific deal you are working on with that rep. I work several deals with each rep and often have different conversations about different deals. This app makes it seamless and easy to connect that conversation with that specific deal.
Rich
Verified reviewer
Outsourcing/Offshoring, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Huge Time Saver that results in huge ROI!!
I like that I can make calls right in my CRM system automatically with a hyperlinked number created by Tenfold. I like easily adding notes very easily and quickly that Tenfold will add to my CRM system. I like the caller ID. I like how I can quickly go back to prior calls to look at notes. It is a huge time saver based on having to do things manually in the past.
CONSTenfold doesn't give you the option to change the color of their APP. Also, the pop out window sometimes pops out randomly.
Maggie
Verified reviewer
Internet
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Tenfold has improved my sales drastically
Extremely user friendly, helps to stay organized and manage call volume. easy to access stats and retrieve previous information. Great tool!
CONSNot much to say that is negative, sometimes the call information is stored into the wrong account in salesforce but this is not the fault of the software.
Evan
Verified reviewer
Internet, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Tenfold gives me my time back by automating 50% of CRM busy work.
I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call. The email function is great and can be customized for any template. Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.
CONSNot much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately.
Edward
Real Estate, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2017
One of the best cloud phone platforms out there
Easy integration into our Office 365 suite. Simple interface. Easy to use. IPhone app is functional. Texting. Group chat. Caller ID.
PROS-Texting is such a great feature. My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email." -I have group chats with my team on Tenfold and it is useful to be able to access it through the iPhone app. -I make 100s of calls a week. When a prospect calls me back I used to ask, "Who is this?" And the prospect typically would respond with "I don't know you called me!" That was one of the worst feelings. Being able to catalog the prospect's information avoids that issue altogether. -Easy user-interface is very important to me
CONS-I randomly get signed out of my iPhone app? Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in. -Connectivity issues on the desktop. The older guys at our company believe the service should be as reliable as a land line. So they're always complaining about this connection issue. -I like that this integrates with Salesforce. Although I'm not sure what information it shares and how it works. Because of that I haven't been using this feature. -Sometimes I'll make a phone call, and the call seems to disappear into nowhere but I can still hear it ringing. The app just won't allow me to disconnect or hang up the call. This doesn't happen all the time. And it only seems to happen with disconnected phone numbers. But it still annoys me.
Anonymous
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
This is a great product and keep me very in-sync with my clients'
The software helps me to work with all of my programs.
PROSThe notification dashboard is one of the most niche market items around. I would never have though that I would have everything I need an instance and at a flash. I also like the fact that I am getting another notification that lets me know when I am receiving customer correspondence. This program has help raise the productivity of not alone myself, it really allocates all of my calendars, calls, emails and social media correspondence into one. This really gives me the ability to have a one-stop shop for all of my programs. In this day and age, I have to manage many programs at once and it really helps that I do not forget anything.
CONSNothing, this product has been a complete game changer for one of the companies that I work for. Great product.
Reggie
Verified reviewer
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Pros and Cons of Tenfold
Tenfold is a reliable source to track incoming calls and giving companies to track their employees on their call time. Being the main source that my company uses to help track what the employees are doing , it helps the company i work move.
CONSTenfold is a wonderful software to have if your eCommerce company or telemarketing company. But tenfold has their downfalls, as in crashing while your on a call and causing the software not to track what the employee is doing on the phone.
Kelly
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Easy, Efficient and Effective!
Tenfold allows me to multi task and manage a large book of business in a very seamless manner. The software has made organizing my accounts and activities much easier and in turn made my job easier. Having a customers information populate automatically when they call in has been my favorite feature, a huge time saver and allows me to know exactly who I will be speaking with when I answer the phone.
CONSI have had to trouble shoot the plug in once or twice, but each time I've needed assistance I can always access someone on their team to help.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2017
Tenfold Great Click To Dial Tool
I love that the application integrates with Sales Force. The ability to save notes to Sales Force through Tenfold is amazing. It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency. Cuts down on the time to manually dial phone numbers.
CONSPossibly the ability to send email templates through the software would be great. Adding attachment ability to send white papers and e-books, links etc.
Evan
Fine Art, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Easy to adopt, highly effective.
Tenfold is being used to cut down on 30-50% administrative information input work that goes into operating Salesforce. Tenfold is predominately used in our sales department. Tenfold helps keep sales executives focused on the high impact behavior that continues to drive sales for the company. By helping sales executives quickly and seamlessly input lead information from a call or email, Invaluable has been able to focus more of its time on the phone with prospects or current customers.
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Tenfold for Management
Helps get a birds eye view by grouping members of the sales division by team. This way you can group your employees and look at daily productivity numbers side by side. This also helps us with call stat contests we do as a sales division. Gives accurate call duration times, and separates by inbound vs. outbound. Tech support is always friendly, and reliable.
CONSSometimes we notice it will crash occasionally, but it doesn't disrupt our organization We simply miss stats that would have helped us manage productivity otherwise. When we do find it crashes, the reps will manually log their calls, with notes.
Josh
Farming, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Provides huge value
Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial. Would recommend to anyone.
CONSNo real cons - It's incredibly easy to leave call notes and identify who is on the line. The dashboard and analytics are great for management to keep track of the day to day and it helps drive a competitive sales team.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Extremely Satisfied with Tenfold
I was able to utilize a reliable software to increase my personal productivity throughout my work day.
PROSThe click-to-dial is best feature to increase productivity. I also appreciate the reliability in the internal tracking. I am able to generate reports of data to track efficiencies which allows me to be strategic in my time management. This software is extremely user friendly and I would highly recommend to others who are evaluating phone CRM software.
CONSThere have been very few occasions when the accuracy is off on inbound calls but it has been rare and isolated events.
Luis
Computer Software
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Great product that eases the flow of making calls, logging activity. Saves TIME
Saved time, helped with the tedious admin work.
PROSThis product saves me a lot of time. It takes the heavy lifting of the admin work related to logging activity and notes, this way I can focus on the flow of the day by day outbound calls.
CONSI really like the system, they should start to integrate more sales enablement tools, this way they can be the partner of choice for the entire sales process and tools.
Ryan
Verified reviewer
Internet, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Simplicity
What makes this product so great is how easy it was to get it downloaded to a new machine, logged in and picking up right where you left off. They make it very simple to leave notes and log calls so you can pick up exactly where you before no matter if it was hours ago or months.
CONSI would like to see added would be a feature that would allow to you minimize it and move the tab around the screen. This will allow me to place it in different places so I can see all of my other information on that screen without having to scroll.
Carlos
Design, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
Tenfold has been the perfect solution to our Customer Service Team!
The software has provided a perfect call tracking solution for our company, and the team.
PROSThe software was easily integrated into Salesforce and has allowed us to provide a higher level of Customer Service to our clients.
CONSI wish that the program kept track of every call, whether it was answered or not. This would allow us to better keep track of after hours activity.
John
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Easy to use, easy to navigate, and provides data easily
Easy accessible data
PROSSeeing all the data types provided is interesting to see and great to use Additionally, I love all the little accolades that rewards employees for doing a certain task.
CONSNothing really, but there seems to be a delay in syncing data with other vendor applications i.e. SalesForce
Anonymous
5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2017
Easy to use and very efficient
Tenfold helps keep me organized and with the use of Salesforce, I can effectively reach out to all of my clients. I love that I can take notes during and after my calls and can easily reference those during follow up conversations. This tool is a huge asset and something I use daily.
CONSOccasional product/tech glitches make it hard to complete daily tasks or stay organized. I find that I use this so much I truly rely on it functioning properly.
damian
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
Easy to use + manage. Doesnt crash, keeps track of everything I need.
Its easy to use. Its effective. No flash. To the point. It doesnt crash like other similar sotwares I have used in the past. Its very good.
PROSIts easy and simple. All the analytics are upfront and interface is user friendly. Keeps track of my calls, inbound and outbound. Also is something I would reccomend
CONSNot too many cons. It would be nice if you could customize the software to a different color but that has nothing to do with functionality. Which I think is great.