See previous questions

The options of payment plans are ideal for a a growing small business, because they range from Free to "Pay as you Go", to Monthly, and even Yearly. I love the "Sync" feature on the paid plans! This is my favourite feature ever!

I would have loved to have more design capabilities for the Booking Page that my clients land on, so, I can do more branding.

We had another online booking software before Bookedin. They were adequate until they sold to Booksy. Booksy changed the platform and made everything inconvenient. Luckily, I found Bookedin which had a very similar platform to the previous software only better. It has a better interface, it looks cleaner, and it is simpler to use while having more features. The cost is about the same. There are a lot of options out there so I am grateful I found Bookedin fairly quickly and that it suited our needs so well.

We use this software for new patient appointments in our chiropractic office. It was simple to put the button our website so people can schedule themselves. They get a text and/or email reminder and pay for the service when they schedule so they rarely miss. In addition, we we keep our hyperbaric and massage appointments on the calendar. The reminders and the simplicity of the whole design is perfect for us.

If there are any cons, I am not aware of them.

Our company has been using BookedIn for a year and a half. The program is great and our clients love it. The best thing is that our customers can order without the need to login. The problem is that our business has outgrown the platform. We have too many products and the platform just lacks features to help manage all of those products. For example, most of our products have upgrades or options. However, BookedIn cannot just have a checked box for an upgrade, we need a whole new product to show on the calendar instead for each and every option if it has a different price. This makes our calendar look cluttered and overwhelming to our customers when they see all the options at once. It would be better if the clients could pick from a list of products before they see the calendar. Another feature that BookedIn lacks the ability for clients to see a full description of what they entered on the order when the reminder email is sent out. BookedIn only shows the product on the reminder emails and there is no option to add other fields of information.

Easy to use

Few options and little control over how it works.

That it texts and emails the clients. We also like that it can track deposits

that you can't enter a cash transaction for a deposit. also the depsit tracking doesnt always show up in the same place you have to dive in and click different tabs to find it sometimes

The support team is amazing. I have spoken with [sensitive content hidden] a couple of times during set up and he was able to walk me through what I needed done.

The most helpful feature is once you enter the client's information, the next time you book an appointment, all their information auto populates. Also, if you accidentally spell the customer's name wrong, you can go in and change it and it will update that information on the appointment.

Not as user friendly if you need to book an appointment for more than 1 person. You need to book each person separately at the time of the appointment.

It's super easy to use!! Customizable scheduling! Automatic Text Reminders for clients! I called this my robot secretary!!

I can't find a single thing! Everytime there is an update you guys improve something I didn't even know could get better!

Overall having fun using it. Pretty easy to use and really helps to organize

Easy to schedule. Great notifications and reminders

Some of security levels can be added. Customer support must be instant

It is a great software and affordable. I use to text clients everyday to confirm their appointments. Now the app does it for me! It saves me so much time every week, and the numerous reminders it sends out is so helpful to all my clients. They love it too!!

It confirms my clients! It send a few reminders which is great, and then a couple days before their appointment they are sent a text to confirm or cancel. This has helped a lot with no shows and last min cancellations.

It doesn’t send a repeat confirmation text if they read it and don’t confirm.

Love them, always in touch with me and I feel it’s a great team

This is a system that allows for online bookings with me and the client being emailed, confirmations sent and me told when they confirm and easy online booking for them when I’m busy

I think the calendar is a little glitchy and clunky on the app but always loads, just needs some work

Bookings our primary business model but do form an important part of it, so we needed a platform with good functionality but not a restaurant-level price tag. BookedIN has been perfect for that, and offers a great experience to both us and our customers

Easy and intuitive to set up and navigate. Integration with website and social media works well. Simple interface has surprisingly rich features that allow you to customise the customer experience. Paypal integration works well. When required, customer support has been responsive and helpful.

The one feature I'd like to see added is a good print function for the calendar, in our case to give a daily schedule to our staff. At this point your options are limited to taking a screen capture of the information.

I have a busy, small home business, where I work by myself. When I first started the only help I had was my answering machine. So clients would call me when I was busy with a client and unable to answer the phone to book an appointment, many times they called from work and left a message to call them back. If I had a little spare time I would call back only to get their voice mail, saying they were unavailable at that time, and this was the hide and seek game we played until we finally got a hold of each other, it was sometimes very frustrating for me and for them. My husband found out about BookedIn and suggested me I should give it a try. I was a little bit intimidated about using the system, because I am not so good with computerized technology, but decided to go for it. I am glad I did, it is so easy to use and made a big difference on my business, on how I use my time, on my performance and state of mind and my relationship with my clients. I have received comments from my clients on how glad they are to be able to book their own appointment, picking the day and time that best match their schedules. About the features in the software I can't say too much because I don't know how to use all of them, but I am happy with what I am using, customer support I only used once, about a misunderstanding on receiving payment, but after I got in touch with customer support team it was corrected very quickly, and value for the money is good too, because would cost me a lot more if I had to hire a secretary. So I am very satisfied with the software, which I have been using for over 3 years. Thank you BookedIn Team. Maria Arongaus

Makes my life a lot easier.

Can't think of anything now

Bookedin is certainly solving our scheduling delimma and I wouldn't hesitate to recommend it to anyone.

Bookedin incorporates a professional look with time saving and user-friendly features. One example is decreased rescheduling. When scheduling via phone it's not practical to read aloud every available date. After implementing Bookedin this is no longer a concern, the best date is selected instead of the first option that is acceptable. Other examples include appointment reminders and appointment confirmation (provides an opportunity for follow up).Customer support options include phone, chat, and video conference.

I thought that perhaps Bookedin 'played it safe'. I appreciate that, although I would like to see more features and an updated payment processing hub.

Bookedin has saved me so much time as far as bookkeeping goes, which is extremely important as a self-employed artist who has to manage every aspect of business without help. This app is well worth the money.

This app is so easy to use and keep up with. It was recommend to me by a fellow tattooer and it has since made bookkeeping so much easier for me. I no longer have to collect deposits myself, and have my clients book their own appointments after consultation. The text and email reminders this app sends out to clients has almost completely factored out no call/no shows or late arrivals.

I don’t have too much to complain about, but while I can customize the email reminders I cannot customize text reminders for my clients. I would love to be able to remind my clients to eat beforehand, bring water, remind them of my preferred payment method, and include aftercare in their reminder texts.

I love the flexibility that I have in managing the operating hours, types of appointments and features that patients can book.

There needs to be an option that our patient can click on to see all their upcoming and previous appointments that they have booked. I also don't like that I can't shut off the option of having emails sent every single time someone books, cancels or changes their appointment. I have been receiving tonnes of emails for this and while it might be good for some businesses, for mine it is aggravating and I wish I could turn off the email notification option.

I have been very satisfied with my purchase and experience of Bookedin. I was struggling with keeping all of my schedules together and Bookedin provided a cost effective way to streamline my process. It makes me more efficient in my time management and has been compatible with most other platforms.

Ease of use from setup to daily use. It to minutes to setup. And the changes daily have needed simple fixes

Sometimes clients report cancelling and there appears to be a glitch.

I'm a busy person. I run a coaching practice, have an organization of Business Owners that support each other and individual clients that I consult with. Making appointments with others has always been a 3-5 step process. You know, asking what time works or suggesting one or two while HOPING that you've got a workable time. Getting a counter offer, finally agreeing on a time...TOTAL HASTLE...until Bookedin! When I started using Bookedin I was unable to review the product because it was missing a key feature that was an enormous impact for me. Now that the calendar sync is in I am not only happy to write the review, I'm ELATED! I've been shopping for appointment booking systems for a long time. I would look and then stop and get frustrated as they were so complicated I could not figure out how to get clients to use them. Now with Bookedin my clients like the ease they can book a meeting with me so much they are saying things like "I love the BOOK APPOINMENT SYSTEM, pretty awesome!" Can you imagine the value of having a client love your appointment booking system...$$$cha-ching$$$ The truth is they have incredible customer service. The app. is super easy to set up and use, however their CSR Leanne helped me create a Book Appointment button that I've added to my email signature and now meetings just arrive upon request. I am notified via email and can easily modify or delete a meeting that I have not agreed to. If all that was not enough, I'll say that the reason to use this system is dedication. Mike the CEO is attentive to his clients and their needs. He's been in direct contact with me and reached out as soon as he had the key functionality available that I wanted. Thank you Bookedin team, keep up the good work!

Freeing up my time so that I might better serve Patients / Practice Members!

Once clients are familiarized its use, BookedIN enables me to let clients make their own appointments, at their convenience and thus frees me up to keep serving other clients!

There are just a couple of nit-picky things I'd like to see implemented that haven't been implemented yet (such as different colors for different types of appointments) but I know some of these are already in the works (eg recurring appointments)!

It gets me more frequent clients. I wish that they could pre book in advance more than one time slot. Most want a recurring appointment but don't have the option.

It's easy for my clients to use. They like getting reminders about when to come in. They like the layout as well.

I book 45 min appointments but the app shows 30 minutes. I lose more appointments this way. It's costing me money and I might find a better app after this year.

Better use of time to start! I am able to focus on running my business and give my clients the best possible care without worrying about the minute details of booking people in. My clients love the convenience!

The best part about the BookedIn system is that I am no longer attached to my phone. Clients can easily access my business booking site, they don't need a password or profile to book and it literally takes 30 seconds for them to book their own appointments! I am so pleased with how much stress this has taken off my plate. Not having to text people appointment options and wait until they get back to me has streamlined how my schedule fills. I have gotten new clients in the last month and even more during the trial period. I can't say enough about how easy it is to use.

There is a minor lag sometimes when switching screens and while using the desktop version I sometimes have to refresh the page but again only minor. I have only had one occurence where someone didn't receive their text reminder but it was caught and I was able to confirm via an alternate means of communication but otherwise I am loving it!

The ability to keep track of all my stylists and my schedules on the go, as well as allow clients to schedule online which they love.

I can take calls at home and schedule any time from my phone. I can see what my stylists are doing any time, which I love.

I wish it saved client info from the client side so I wouldn't get so many duplicate entries from clients who may not type their name in the same each time. Also, when they are booking multiple appointments, they have to type their info in each time. I wish it were easier to combine duplicate entries as well.

Excellent product, experience, and customer service!

This software is exactly what I needed as I began a new mediation business. My clients (attorneys seeking to calendar mediation dates for their own clients) can now look at my schedule and book mediation dates easily and without any hassle. I get the confirmation email, which helps me to reach out to my clients for additional information. In a short time, I have gone from zero to relatively busy--and Bookedin has been a key contributor to that success.

The integration was seamless and the software itself was, for me, fairly intuitive. No complaints.

Pretty good

Reminders sent to the customers about their upcoming appointment . I wish you can add a thank you message to be sent automatically to the client after the day of the appointment. That will be a big plus!!!

That it’s not friendly for part time workers. They have to be counted as calendars and paid for even if they get booked only once a a week.

Friendly and helpful customer service. Loved the initial training. Program is easy to use and navigate. Very affordable and efficient. Thank you

Love the ease of using the program and tracking client information.

Would love an option for clients to choose “10 session packages” instead of booking every single appointment individually.

I've been with bookedin for a while now and any time I've had to ask any questions or need some support theyve been very quick to get back to me. As a personal trainer this scheduler is perfect for me and my customers.

Ability to sync with other calendars

Can't put a location on each day so that clients will automatically know where we'll be. Each day is a different location.

Ease of adding patient information, allows me to make changes to names etc. Patients love the system.

but do not like how u changed the time slots. Until I realized I needed to make sure all appointments said PM patients are getting emails in the middle of the night .. Not happy