Overall I'm happy to use and recommend ClinicSense for massage therapists and any other alternative wellness treatments.

Easy to schedule appointmentsOnline scheduling.Appointment reminders.Client history forms.Treatment forms that can be customisedEmail marketingRecording paymentsBusiness reports.

Does not have facility to search for a particular patient's appointment in the calendar.Uploading images in marketing emails is distorted once uploaded.No text reminders for UK

ClinicSense has come a long way in the last few years. When I first started using it, it was clunky and felt unrefined. In the last 6 months they have added a lot of new features, and ease of access.

The price was fantastic, it was nice with the automated reminder texts, and online booking.

The mobile app doesn't work for my phone (Samsung s10), but the web-browser clinicsense.com works fantastically so it doesn't affect me too much.

It great that the clinicsense team are always thinking of ways to enhance their software system. I also really appreciate that I can directly email customer support with a question and the response time is extremely quick. I'm happy with it and have been using clinicsense for going on three years now.

Having clinicsense is like hiring an assistant to do my scheduling. Personally, I cannot be available to answer my phone every time someone reaches out to schedule. With clinicsense, I send the client a link per their request to schedule an appointment and they schedule their appointments at their convenience.

The few times I have realized there's a feature I could use such as having the ability to only offer a service to existing clients and another service only to new clients, clinicsense comes up with it. So, I would say they're always becoming more expansive in their features and I've never felt that I did not have what I need to run my business.

It effectively covers most of the informational clinical works for massage therapy clinics. It's simple and inexpensive.

-Batch retrieving clients' treatment notes is a pain. -No client account data exporting facility for bookkeeping software such as Microsoft Money. -The Bluefin feature made me lost quite a bit of money. -It's not very suitable for multi-discipline clinics which have other professional operations such as chiropractor, osteopath, etc.

I have been with clinicsense for some time and have only experienced its platform getting better and easier to use. I was so happy about it during and throughout the pandemic as adding extra forms and health information was easily accessible and we can continue to edit forms and messages which is fantastic.

I love how easy it is to click and use. The widget was easy to add to my website and the link to Facebook. I like the look and feel and that I can manage how much information the therapist and front end can view from shared profiles. I can see everything from my account- Revenue, sales tax, etc. divided by therapist making payroll a breeze.

I don't feel the mobile version is the best yet. I would like to access reports and such from the app and be able to use the back button without logging out. I also would like to have better access to how the soap notes are inputted as this is not something we currently use. but we are moving closer to paper-free.

Good…I’m happy overall and love it cannot complain

Easy to use and response is great when have a question

The month arrow is small and folks don’t know to scroll to next month. Also, the schedule could be better and bigger. The reminder could use an updated icon instead of a food tray. It’s a massage reminder not a restaurant reservation

Clinic sense is a great program. It allows the reduction in operating costs. Love the reminders it sends out to avoid no-shows! [sensitive content hidden] and his team are top-notch.

Great customer service. Program runs smooth 99% of the time.

When systems are down, be ready to brace yourself!

I like that it’s easy to use. There are also training videos. The ClinicSense Support Team is proactive in assisting with any issue. I also think it’s priced well.

Appointment gaps but that will be changing

The availability campaign has been my favorite.

The fact that the pricing is based on the number of appointments monthly. If I were a multi-provider office, I believe it would create a problem for me.

- online booking - emails - reminders - fluidness of use

I don't have any cons honestly with this program, I love it.

Overall, the seamlessness of having digital patient files has been a great addition to our business practices. We do not use CS for A/R or POS, so the cash flow reporting doesn't work for us. It would be great if it did - but nothing is perfect, we work across multiple systems.

I love that the developers are continually updating the platform in response to customers' needs. I've been using this software for over three years now; in which time my clinic has grown from 2 practitioners to 8 - and CS has grown right alongside of us. I also love the specificity of SOAP charting. We utilize this feature to its maximum capacity. Being a medical massage therapy clinic, we rely on consistent and specific charting to prove claims and appeal for MNRs and appeal rejections.

I really wish that I was able to "click and drag" appointments, rather than have to open the appointment to reschedule it. Also, I wish there were delays between rescheduling an appointment and when the client gets the email.

Overall, ClinicSense has been awesome! Before starting my own business, I worked places that used other software for their scheduling. Granted, fitness centers and chiropractic clinics have different needs than massage clinics do, so ClinicSense would not have worked well in those settings. But I love the fact that there is software for massage only. I don't have to pay for aspects that, due to the nature of my business, I will never use.

Where to begin? I guess I would start by saying that this software makes HIPAA compliance so easy. I don't have to worry about someone getting a hold of my clients' personal information. I love the ease with which the health intake forms can be filled out--either before or when the client comes in. I also greatly appreciate the ability to set up the updates for health intake forms, as a person's health can and will change over time. The automatic reminders are also wonderful because it is surprising the number of people who might otherwise forget they had a massage! And it's wonderful that they can get more than one reminder, since many people schedule appointments a month out.

Really the only thing I dislike is that there is only one option for the reminders in the lowest option. My business is not yet at a point where it would be feasible for me to upgrade my subscription because I just won't use anything other than the option for text message reminders. So I am stuck with the email reminders as my only option for now.

Very very happy! The customer support is excellent, the product is very well designed. It helps me manage my practice very easily with one product. And while I can auto send birthday emails, reminders and the like, it does not have an attached listing or other features that make it more of marketing vehicle than a practice management vehicle. It's exactly the balance that I wanted - an elegant, simple to use, practice management software. Yippee!

The SOAP notes are easy to enter and refer back to. Excellent client communication. Ease of use for the client is very good, my clients love it! And being able to collect credit card info at scheduling creates a very simple checkout process: my clients love that too!

Exporting new clients to MailChimp to email newsletters or emails with links and images is a bit tedious and I'd rather have something more seamless, but it's an easier process than some products I've looked at.

I have thoroughly loved every aspect of ClinicSense. It has allowed our clinic to run without a receptionist, have full control over our schedules, with the ease of reporting, filing and accounting.

I love the ease in managing our client files, booking and accounting. It took our clinic a while to decide to make the leap to online clinic management, but we have appreciated the software everyday. We have only been satisfied. We also really appreciate the customer service and the immediate responds to our questions when we were not sure how to do something (again, due to our lack of computer skills not the software). [SENSITIVE CONTENT] was amazing to guide us to setting up our ClinicSense Software, and responds promptly to our questions.

There may already be this service, but I would like the ability to just send a mass email to my personal clients...not my colleagues clients when there is a disruption in my ability to be at the clinic.

Overall experience, I am extremely happy. It has made my life so much easier not having to send out confirmation emails or COVID screens.

What I like most about this software is the accessibility. I am able to have my own independent software that I feel comfortable storing my documents on and knowing that it pre saves itself after every type. I love that it sends out reminders, and covid screens on its own. I also love the idea it sends out my promos for me automatically. When I am an independent we already have so much to do. It's just one less thing to have to think about! Big fan.

My overall experience is great with clinic sense. The other con I have is when I open more than one window on my account the clinic sense kicks out and I lost all the notes I made at that time. The software on the phone doesn't always work. I can log in easy on my laptop using the same username and password but then wouldn't work on my phone. It does the same style of loading if I leave the screen it will delete all progress made with documentation.

Since switching over to ClinicSense 2+ years ago, it has cut down my admin time by 90% easy. For 10 years I was charting, scheduling, etc all on paper. The transition was extremely simple and easy. With the Online Booking feature, my schedule filled up so quickly. I should have switched sooner!

This software is extremely user friendly, for practitioners, admin and clients! From email campaigns, appointment reminders (twice!), tailored SOAP notes and online booking, this software has it all. They are constantly improving and adding features based on the user's wants and needs.

There are a couple bugs and glitches that pop up here and there which are quickly resolved. The layout and "look" of the practitioner schedule does not have a lot of layout options or modifications, but is an easy adjustment.

It’s pretty straightforward and easy to figure out. Lots of tutorials. Compared to other softwares I’ve used that took months to set up, this was ridiculously straightforward and uncomplicated. Much of what I needed was built into the software.

I rely on it so much that I worry about what I’m going to do if I need to transition to another record keeping system. Or if there is a system failure, my records are all digital now. I am not really happy about how expensive it is compared to similar platforms, but I’ve invested so much time into learning and using it in my practice that I’m not likely to switch to another software. It’s good but it’s pricey and I know there are alternatives that cost less.

ClinicSense has been great!

Its the ease for both clients and employees that keeps us hooked, it is such a simple and professional process to book, fill out forms and reschedule. On the business side I love the Reminders, the reach outs to clients after its been a while and the google review prompt.

Most things I didn't like have been improved. Some suggestions though- I would love to see ClinicSense integrate to google booking and I wish that you could set it that only clients who have booked with a practitioner could schedule with them. An example is that I can no longer take new clients with my workload but the only option is to take myself off online booking completely.

Overall we are very happy with ClinicSense. The price is extremely reasonable and the service we receive is excellent.

We are a team of not very tech savvy people, so ease of use was very important to us. All of the how to guides are helpful, and if there is anything we don’t understand or need help with, the staff is always very quick to respond and very friendly. We like having all of our booking, charting and sales reports all in one location.

We’d be happy to see the option for individual practitioners to set their own cleanup time without having to customize treatments, and to schedule vacation time conveniently. Nothing major, just a few little ideas here and there.

ClinicSense is the easiest and most comprehensive digital platform that I have used in managing my massage business. It's easy to use for both the massage therapist and their clients. The entire staff are a beautiful team of professionals behind a robust client data management platform.

It easily integrates with other platforms that I use in my business to streamline administrative duties and make more time for me.

I would like to have the ability to limit the amount of sessions allowed on a daily basis.

I love this software! With many RMTs working with me, it is very organized. All staff have their own log in, we can all see each others schedules to book clients with other RMTs, and we can work as a team this way!

Being able to add another form for insurance submission claims

Stellar. From ease of use to customer service. They even invited me to help with the beta testing of new features. I’m super impressed with this company.

I pretty much love everything - all the features are customizable which is great for a smaller practice such as mine. I don’t need a lot of bells and whistles, however, it’s able to grow with me. I find myself using more and more of the deeper features for larger practices as I grow. It really is the backbone of my success as a sole practice. I love it.

Only one thing I did t like and that was when you had to pay with a gift certificate. Initially you had to exit the record, save and go to sell tab to select GC. The copy GC number. Then go back into the sale. But they fixed it and now all gcs are available right at the pos. Checkout is much more efficient.

ClinicSense allows for the efficient integration of patient demographics, scheduling, charting, reporting and online records -all in one secure location! This is great because a lot of the other products out there are sorely missing in one or more of those areas.

Ease of use --easy for end-user, the schedule looks beautiful, chart notes, intake forms, A/R reports and invoicing clients feature, analytical reports are awesome. Very thorough demographics fields -like a real medical scheduling system and not like some of those other massage scheduling apps that focus just on name, phone, email and address. ...oh and did I mention that we can upload referrals and prescriptions so it is attached to the patient's medical record? That is like heaven to me, especially as I do billing remotely for my providers:-)

I love it that a provider signature can be digitally added, however, it is impossible to "mouse" a legible signature -it would be great if we could enter either an image of the signature or a cursive signature (like with Adobe PDF signing). Chart notes are the only thing that don't make sense -too much wasted space and spacing in printed format, missing patient identifiers on multiple page SOAP notes. With the mobile app, for practices with multiple providers, I'd like to be able to see all providers on a given day... like the Day view from the computer.

We have been using clinicsense for over three years now. It is super affordable and the customer service is great! Definitely recommend.

I love how easy this software is to use. Its online booking is seemless. It is also very affordable. Since we are a small business, this is a must.

The only complaint I have about this software is that you cant require the client to fill out an intake before they make an appointment. However, I have looked everywhere for this feature and it doesn't exist.