All SalonBiz Reviews
1-25 of 41 Reviews
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connie
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Ultimate Salon
Overall it is great, I would not use anything else! We all went through a great deal last year and we have not recovered completely, it will take time to be what we were and know where we are all going...
PROSIt was easy to learn and use. They are innovative and directly aligned with Aveda which helps me as an Aveda Salon. They stay on top of the industry needs and provide us with good service on how to use the software.
CONSNot alway impressed with the customer support. Wait times can be extremely lengthy and not always helpful. I feel the new updates from enterprise to central are not delivered consistently and at times not on the spot. Do not get me wrong, I love Salon Biz, I just feel at times they need to be more consistent with support
Reasons for switching to SalonBiz
We had Salon Biz in the past and switched to Salon Iris when Salon Biz was not able to link multi locations together in 2004/2005. When we united two new locations in 20011/2012 the program had changed and once again we went with Salon Biz and have been with them thru this current date.
Kevin
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Salon / Spa Biz
I’d 100% recommend this to a salon or spa that has hourly and commission service providers. It’s not for smaller fledgling establishments.
PROSIt’s an all in one software that literally allows you to setup, run and manage your salon / spa. The most comprehensive of them out there.
CONSWith it being so comprehensive, I found that it was quite a bit of overkill for me, a suite renter with no employees. That being said, their smallest subscription is for 3 users. And it’s on the costly side.
Reason for choosing SalonBiz
I wanted to go all in to see if it were to help me build my business at a reasonable cost.
Reasons for switching to SalonBiz
I wanted to experience SalonBiz to see how well it fit in my business.
Mary
Cosmetics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2023
A Critical Failure in Quality and Reliability
In this industry, we rely heavily on our booking systems to properly handle our schedules and reports. It's the backbone of the business. When you commit and pay a large monthly fee for your booking software, you'd expect it to be reliable and take excellent care of your files and data. SalonBiz (more specifically after the 2021 update from Enterprise) has been a consistent beacon of stress and frustration for my entire staff. Aside from the 5+ system crashes in the past two years (one being multiple days long, causing us to have to work extended hours to maintain accuracy with our scheduling and checkouts manually, offline), the glitchy messaging platform, and numerous limitations with reporting, their customer service has also proven to be tremendously subpar. After sending in a great deal of reports trying find a solution for endless glitches including, but not limited to: deleted client notes, inability to reschedule clients because of "system error", timing and service restrictions when adding to the waitlist, and inability to compute and save service/request types, we have received little to no assistance or willingness from SalonBiz's customer support team to dive in and resolve said issues . Do not purchase SalonBiz for your business if you value consistency and reliability! I understand that accidents happen, but when they occur this frequently and profoundly, I lose my patience. I am truly shocked in the lack of quality and customer care.
PROSIntegration with Aveda+ Rewards and ability to customize aesthetics.
CONSFrequent and lengthy system crashes, unreachable and unhelpful customer service, numerous glitches almost daily, limited report customization, waitlist only allows for one service per client and only lets you put them on the list for a maximum of one month, still deletes appointment notes when moving clients around on the books after sending in multiple complaints
Reason for choosing SalonBiz
We had already been with them for 8+ years before the system update from Enterprise and trusted them to improve and keep our data safe, to no avail. We are in contact with other salons that have already switched to new systems for similar reasons and will now be following suit.
Hlee
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
SalonBiz upgrades have made booking a breeze!
Great! I'd recommend Salonbiz to any spa. The new features with Central are pretty much up to date and makes it easier to train someone to work the desk, even if just for a day. Inventory is a category I've yet to master as I switch back between Backoffice and Central frequently. Booking features are pretty simple and the smart features include is definitely an awesome touch!
PROSThe booking software is easy to navigate (even for those not so tech-savy). Drag and drop feature is a game changer!
CONSCentral is quite easy to navigate overall. With all the different tabs and/or categories available on the left hand side, although it doesn't happen often, I tend to get lost with where I need to go to find a feature. I could see where this may be troubling for someone new trying to understand where all features are located. In addition, I feel blocking the schedule has gotten easier. However, I've stumbled across some hiccups when blocking the day, multiple staffs or blocking a block of a day if I'm not currently on that exact same day.
Reason for choosing SalonBiz
We've worked with SalonBiz before (personally have worked Salonbiz going on 7 years) and would 100% Salonbiz now with the new upgrades with Central!
Cherese
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2021
Pretty good with a bit of room for improvement
In the beginning it was great and now it’s like pulling teeth to get help and lately when we do get help, we’re made to feel like an inconvenience for asking questions. To the point I’ve shopped your competitors
PROSIt syncs with Aveda and fairly easy to use and teach new users
CONSThe online booking feature connected to my website needs improvement, messages from clients can’t be responded to, app login is sloppy for client, reports are almost like enterprise but not quite the same
Reason for choosing SalonBiz
Aveda
Reasons for switching to SalonBiz
Aveda
Mary Lou
Cosmetics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed January 2024
Great Software...If They Fix the Glitches
It's "okay". I feel like there has to be something out there that has fewer glitches and better support during the hours we may need it. We are open for three hours before they even open.
PROSI love the reports, it allows me to see what's going on in my business.
CONS- I was expecting premium service as I was told this was premium software. - The system has went down several times in the past 2.5 years we have been using it. - Service providers often don't get their notifications. - Support is lacking, especially for us on the east coast. - Can't call to get "real time" support. If you do get someone on the phone, they are usually very polite though. - Takes forever for them to get back to you and when they do, they want you to do more work. Give them "more examples of the problem". - As a Canadian client, I don't like paying in US$ as it fluctuates. Honestly, I wouldn't even mind that so much if we didn't have so many little problems. - At one time, they apparently forgot to click the box that says "Canadian" for pricing and all my products were being sold as US$ prices but in Canadian dollars!!
Reason for choosing SalonBiz
Again, I went with the recommendation because they are supposed to be integrated with Aveda.
Reasons for switching to SalonBiz
I was told that Salonbiz is one of the best for Aveda salons. Why wouldn't you want a premium software for your premium brand?
Elizabeth
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Review of changes & upgrades of Salon Biz
integrates with AVEDA reports and supports the functions in our business
CONSrecent upgrades have been hard to navigate & system runs slow or crashes
Reason for choosing SalonBiz
great technical support!
Reasons for switching to SalonBiz
Salon Biz integrated with our business better
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed January 2019
Outdated Salon Software
I've been working with SalonBiz on and off for almost ten years. Although it's easy to use it is definitely time for an update.
PROSSalonBiz is easy to use, once you know what you're doing...
CONSIt is very outdated, definitely could use a facelift to make use and appearance easier.
Vendor Response
Hi! Thanks for your feedback. Our team has been working on updating the core software, in fact, we are in the process of releasing a new web based appointment book. I¿d love the opportunity to connect to ensure you are using the most up to date version and that you are taking advantage of all newer features like custom email templates, online booking, the Stylist App, our iPad app and Pocket Salon for your guests. Give us a call at your convenience (888)809-2802.
Replied January 2019
Lindsey
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
We have had a wonderful overall experience with Spabiz since day 1.
The software is extremely user friendly and easy to navigate. Support with technical questions, reporting, etc...is always top notch.
CONSIt would be nice to have more customizing options. Altering standings vs deleting all and starting over. Email and text communications with guests outside of just confirmations.
Vendor Response
Hi Lindsey! Thanks for sharing your feedback with us. It¿s great ideas like yours fuel our future development. We have a brand new texting feature using artificial intelligence we are certain that your guests will love. Can¿t wait to share with you, speak with you soon!
Replied March 2018
Allison
Verified reviewer
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2018
Not terrible but not the best
Overall it is a good software to use with it's different pros and cons. I like that it is an easy system to learn and easy screens to navigate through.
PROSIt is easy to navigate through the software and the picture icons are a nice bonus. If you don't know what the icon means just hover your mouse over it and it says the name of the icon/what or does. I personally think that is helpful as pictures are easier on the eyes.
CONSDoes not allow you to move appointments around with ease as I normally have to go out of the appointment and then go back in to edit it again. You are also no longer able to call salonbiz and have them reopen it when there is a ticket error. Therefore, it should allow us to edit tickets right away without having to contact someone.
Lauren
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
Our experience is great having customer support at our finger tips 24/7!
Mobility- We are able to take care of clients in a more mobile fashion in this fast paced world we live in. I pads and phones can be used in salon and out of the salon to take care of client and staff needs. Unity- We are able to unify our staff and client data base so if a client visits more than one location we can still give our staff commissions and the clients file can easily be viewed to look up history. Call Center- we are able to handle clients from one central location. Power outages- If one location looses power we can still operate without falling behind on daily book keeping. Customer Support- Customer support is always available and quick to respond to needs, they also have a friendly southern hospitality that is so refreshing! ;-) Promotions- Its easy to add a discount code and use the auto discount feature when running certain sales. Inventory- We just dove into inventory but it is pretty simple and user friendly to count your items in stock. Online Booking- Seems to be an easy function for our clients and helps fill in the day when there is availability.
CONSReports in general are overwhelming & not productive time wise- Being able to find what you are looking for without going to several different reports and having to export and sort is time consuming. Finding service provider benchmarks all in one report would be nice. It becomes confusing for the staff to know where to look to reach their goals when having to go to several places to find out how they are doing on their own. Having to build our our payroll report to show service providers what they are getting paid, custom reports very costly but seems to be the only solution for important aspects of our operation. Staff documentation- There is no where to document an employees timeline such as promotions, write ups, transfers in their file. Pop up notes- Takes to long to get into a pop up note and it is not an easy read format... better format and entry would be awesome for helping clients more effectively.
Vendor Response
Hi Lauren. We love to hear to hear feedback like this! Especially where we can make improvements. It seems as though no two salons are alike when it comes to benchmarking so we¿re working on something we feel could make everyone happy. We¿ll fill you in soon.
Replied March 2018
April
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed July 2021
SalonBiz Review
Love the marketing/ online booking/ confirmation/ reminder features. Their compatibility with Aveda and partnerships with Listen 360 and other companies.
PROSSalon biz really is customized to work well in the salon. I love that it is a live software that is constantly being updated. I appreciate that many of the support team that we talk with come from the salon industry and therefore know our experiences. The product works, and if it doesn't, they hear us and are willing to work on making it better.
CONS1. features not working in Canada 2. becoming a bit of a # (having to re-explain my situation every time I call in or email) 3. launches of new features not working/ not coming/ delaying/ crashing
Reason for choosing SalonBiz
previously worked with Salonbiz. Their presence at Serious Business and their relationship with Aveda. The people on their team.
Jane
Individual & Family Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
LOVE SalonBiz!
I HAVE NOTHING BUT LOVE for PEOPLE BEHIND SalonBiz! I have never meet any of them face to face but everyone that I have every encountered has been WONDERFUL!
PROSThe CUSTOMER SERVICE/SUPPORT is the BEST hands down! Whenever I have an issue personally with something or not remembering how to do something they never fail to BE KIND, UNDERSTANDING, PATIENCE, EASY TO UNDERSTAND AND COMMUNICATE WITH and that is just a little of what I LOVE about SalonBiz
CONSThat it is a computer program...I am 58 and not very computer savvy but SalonBiz has been so easy for me and the stylist, I wonder why we did not start using it earlier than we did
Reason for choosing SalonBiz
We are an AVEDA CONCEPT salon and through NEILL CORPORATION our AVEDA distributor
Kim
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
Salon + Spa user
Very good! Support is excellant
PROSI LOVE the integration with Aveda, Aveda+ Rewards!
CONSLots of clicking to make an appointment and close a sale. I find the inventory entry easy, quick and user friendlier than other software I have used. I wish there was an option to enter several products together in the same family instead of single entry.
Reason for choosing SalonBiz
Integration with Aveda. Price
Rebecca
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
Rebecca
Accessibility is nice to have when looking at schedules.
CONSFreezes a lot and times out when your in the middle of doing something, does not save it. It is hard to get a hold of technician support.
joy
Cosmetics, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
Be Cherished Salon
I appreciate the customer service. sometimes it is a challenge to get through or if we have issues during non salonbiz hours we are in a bind. Especially being on the West Coast!
PROSi like that it is integrated with AVEDA for the products and ordering. it makes our world of business so much easier
CONSi dont like how the reports print when exported. They tend to cut off the end of the page or it is too small to read. We have the same issues when we print the travelers. I understand the idea is to save paper but there are times we have to print them and it is extremely frustrating. on the old desk top salon biz we did NOT have these issues
Jessica
Cosmetics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed July 2021
SalonBiz Review
There are definite pros and cons. When it's working properly, it's great! But it seems like the amount of time it works properly continues to decrease.
PROSOne of the main benefits of this software is that it integrates with Aveda, the product line we use.
CONSWe have technical problems with the software at least once a week. Their customer support team is very helpful, but the frequency in which we have to contact them is pretty ridiculous. They have been transitioning from an older version, Enterprise, to the current version, Central and there have been a lot of issues during this upgrade.
Reason for choosing SalonBiz
Because of it's integration with Aveda.
Sarah
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed March 2020
Not user friendly
The reports that you are able to run. There are several ways to track your business.
CONSTakes a long time to do anything. It's not user friendly and seems to slow down the entire reception process. I find that we aren't able to focus on customer service because were too busy trying to work SalonBiz. I've used software like Millenium, Vagaro and Booker and SalonBiz is by far the worst and most difficult to use. There are so many steps to do a simple task.
Aurora
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2018
Withstanding the test of time
Reliable, multi-functional software. A great solution to booking needs for a variety of salons.
CONSThe aesthetics are a little retro on the version we have currently (not sure if it's updated in later versions of the software). Otherwise, there are currently no complaints.
Vendor Response
Thanks Aurora! We appreciate your feedback. There are some new changes to the interface that will be released throughout 2019. Be sure to sign up for our blog posts so you¿re kept in the know about the releases. Happy New Year!
Replied January 2019
Stephanie
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Oliver’s hair salon
Support is excellent. The apps can use some work but I know those are changes that are being made, overall I love using SalonBiz for our salon.
PROSSalonBiz is very user friendly, I appreciate the support and knowledge that everyone has when I am needed assistance.
CONSApps are needing work, those are being worked on.
Reasons for switching to SalonBiz
SalonBiz is way more user friendly and works better with the size of our salon
Sharon
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Quality Performance
SalonBiz is overall great to work with, it regularly performs a variety of essential functions and is user friendly. This system stores customer notes and data easily, and even has an app to make info accessible on the go.
PROSVery user friendly, customer support is helpful, multi-functional, effecient
CONSMoving appointments is difficult and multi-stepped, should work better
Vendor Response
Hi Sharon - We are constantly working to improve our system based on great feedback like yours. Thank You!
Replied June 2019
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2019
Great Salon Product- but must have patience
We stay really organized. There are a lot of great features like being able to put a clients birthday in their file.
PROSI love the format of the program. It’s easy to learn how to use and there a lot of great features to help your salon run smoothly.
CONSTechnical support is a joke. Half the time SalonBiz tech supports blame issues on internet or Aveda Pure Privilege
Vendor Response
We love hearing feedback like yours. SalonBiz is all about helping you easily manage salons operations.:) Our software and team improve when we work together, we¿d love the opportunity to discuss your interaction with our team, I invite you to reach out to me personally. I hope to hear from you soon. Best!
Replied January 2019
Alan
Retail, 2-10 employees
Used more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2019
Not the easiest to use
The software needs improvement for mobile use, great for bigger companies not the best for smaller salons. Customer Service is the worst, customer satisfaction is not guaranteed with manager.
PROSDifferent functionalities, great for reports.
CONSMobile use is not the easiest for users.
Reason for choosing SalonBiz
I didn’t choose Salon biz, I canceled it after the cloud closed down.
Natasha
Cosmetics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Salon Biz Makes Running My Spa Easy
I enjoy using SalonBiz and will continue to use it. I do still feel the price is a tad high but as stated above if you can fit it in your budget as a small business owner I highly reccommend.
PROSEasy to navigate. Organizated client base with appointments and reminders. Its mobile so you can check on your business while you're running errands. Helps me understand my expenses better.
CONSThe price is quite high but its worth it if you're able to squeeze in your budget.
Reason for choosing SalonBiz
It's an all in one system. You can track your expenses, your clients and employees.
Brianna
Verified reviewer
Security and Investigations, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2020
SalonBiz
My overall experience has been great, I love that I am able to book my clients and suites with ease.
PROSI like that I am able to book appointments with clients, as well as find a suite if I am out of town and need a place to work.
CONSI dislike nothing about the software it has helped me for over 2+ years now and I have not had any issues.