We are very happy with our experience so far

We love that they said automatic reactivation texts asking how patients have been to try and get them back into the office

We aren't finding any cons as of right now

Functions to our basic needs for communicating with patients

Able to communicate with our patients via text; capability of reminders for our patients at different intervals; capability to send requests for reviews

Not able to control specificity of frequency of review request once one has already been made by the patient

Our patients and staff have found Zingit text reminders to be extremely helpful...when they work. The product itself is a great investment for any business dealing with appointment reminders. However, there are some necessary updates that need to happen on the Zingit side in terms of getting the correct information and making sure the product does what it's supposed to all the time.

Our patients love the text reminders for their appointments! Our staff likes the ability to text/notify patients from a non-personal number.

The overall layout of the mobile workstation could be easier to use and navigate. We have also had some problems with text messages not being sent out and/or sent to the wrong person with incorrect times.

Very positive, great reviews, very good feedback as well, has driven business in and kept things going here very nicely.

Two way text ability, patients love that. Checking in with patients after they haven't been in for a little while is also a great feature, lots of people come in or at the very least thank us and let us know they are thinking of it. Online forms to email the patients are really easy to use and look very professional. Asking patients to review us and sending us the feedback is a wonderful feature that has really helped increase our reviews as well.

Pricing is higher but you do get a lot of really great features that would cost alot elsewhere too. Removing patients from lists and not opting out completely has been confusing and have gotten a few different answers on how to do, sometimes it works other times they still receive texts. Some of our long time patients get annoyed with being asked to review over and over again when they have already, some who are on maintenance care schedules just back the check in date get annoyed since they are coming in soon anyways, this causes some of them to completely opt out of all texts as a whole.

Our overall experience as a clinic has been amazing. Their program is easy to learn and use and they have great training videos available. Any time we've needed to reach the customer service team directly, one of their team members has been on the phone with us in minutes and super helpful. We'd recommend Zingit to any practice looking to streamline their patient communication and limit no shows!

We use Zingit CONSTANTLY at our practice and our patients love it! Our patients get a reminder text for each of their appointments which allows for us to make sure we and they are staying on top of their care and reaching their health goals. It is so great to be able to easily reach patients in the way that is most convenient to them.

Our office currently uses the original Zingit interface. We are excited to eventually switch over to using the Z-Suite inbox because it shows reminder, birthday and recall texts that are automatic and are not shown on the oldest interface conversation history but rather only on the admin dashboard. We have not been able to switch over to the Z-Suite inbox yet because the "Trash" feature is the most important feature to our team as it allows us to stay up to date on texts and discard those conversations that have been resolved.

ZingIt has helped with patients making their appointments on time, and has been a game changer for aAvance.

The ease of use, along with customer service.

The only issue we have had thus far is being able to put a patient on the schedule twice for 2 different treatments and streamline to only one reminder.

Great!

Appointment reminders and able to connect back via the system

A little expensive for me but it’s a great product

Overall, this SMS software delivers an awesome overall experience, seamlessly connecting communication threads and offering a user-friendly interface. Its integration capabilities, especially with Chirotouch, enhance efficiency and contribute to a cohesive workflow. Overall, it's a solid choice for anyone looking to elevate their messaging game.

appreciate the SMS software's exceptional communication capabilities, which streamline interactions and enhance overall connectivity. Its user-friendly interface significantly contributes to a seamless experience, making navigation and message management intuitive for users of varying technical expertise. Moreover, the seamless integration with Chirotouch not only fosters operational efficiency but also ensures a cohesive and synchronized workflow between the SMS software and the Chirotouch platform.

Sometime the GUI is not as transparent as possible. GUI is a bit confusing, sometimes to find a particular task.

Great customer service and implementation. Works great with ChiroTouch.

Great product. Has helped us a lot with reviews and patient reminders.

A bit pricy. Wish it was slightly cheaper for what you get.

Zing it makes patient communication so easy

The Character limits are not ideal, but workable

Great experience overall; would definitely recommend

Seamless integration; good customer support. Easy to use.

I wish it was priced more reasonably; less expensive

My staff spends less time on the phone yet my patients feel more engaged.

I love the appointment reminders and being able to have the app ask patients for reviews. It's a conversation i hate having. Now I'm put of it and still getting the reviews I need.

I think it's an expensive program, but I see the benefits of it.

Our service was outstanding from the get-go. CSR was extremely supportive and ensured that our needs were met. The general support line is FAST in their response and THOROUGH in their explanation of just about everything. We are very pleased!!!

Ease of use. Ridiculously AWESOME customer support (unlike their competitors). Reliable. It's so easy to speak with our patients now and we feel so much more connected. We are so glad we made the switch!

I wish the Front Desk Workstation was a little more savvy. I wish we could see previous conversations more easily so we could refer back when necessary. It would be nice to pull up a patient and see the most recent conversation quickly. The only other con I have is for families. We would love to use the birthday function, but we can't because it only goes out to one family member. I wish it could pull patient specifics so it could send ALL of our patients birthday reminders.

We are able to get in touch with prospective patients immediately after they request an appointment by texting them and letting them know to expect a phone call from us in the next few minutes. Our contact rate has gone up dramatically since using Zingit texting. We're also able to easily schedule existing patients or chat with them about their care without having to find a time that they are available to speak by phone. Occasionally an email address bounces because we didn't hear correctly on the phone. A quick text asking for the email address and we have it in writing - no room for error there!

2 things we love about this software - having the ability to 2-way text with patients and automated appointment reminders. We can get in touch with people much easier than playing phone tag and automated reminders save time for my team!

Can't send pictures or emojis. When people text back with a thumbs up, it comes through as a blank text.

Overall it’s been good

Easy way to communicate with patients on a daily basis

Losses connection to my EHR a few times already and sometimes doesn’t get days right

Patient communication is higher with this product.

This allows my staff to stay in contact with patients that would otherwise be lost in the wind. Some people like to text over phone calls.

I can't really think of any cons at this time.

Zingit has been a great company to work with. Not only is the cost very affordable for what we need, the customer service is great as well. Any time I have had an issue with the system , I have been taken care of in a short period of time. The software/service in itself has been a huge time saver in our practice. It has also helped tremendously with patient communication.

I like how easy it is to use. I am not a techy and find this software simple.

What I like least is the field of characters allowed in a text. I feel like there can be more.

Overall experience is great, makes a huge difference in appointment compliance and getting people rescheduled if they need to cancel

Very useful for communicating with patients at their convenience

No real complaints, i do wish we could respond to people who text in and have the wrong # or are not in our contacts

Very pleased with the service

I love that zingit is easy to use and has helpful videos. I wish I had more time to watch and implement all the features zingit has.

Nothing, I just simply wish I had more time to research the library and implement strategies that zingit features.

The ease of use. I don't have to call patients to remind of appointments.

I wish there was a way to alert me that someone had sent me a message.

I love the automated text reminders that go out to our patients each evening about their appointment the next day. Patients are able to respond to the reminders to confirm, change or cancel their appointments, which is an efficient use of their time and ours. Calling to leave a message frequently does not connect on a timely basis with our busy patients.

I would like to have the option to send an additional reminder on the same day as the appointment.

The ability of the person to reply and have a conversation with us via text as opposed to just reply Y/N for if you'll be able to make the appointment.

When the patient replies cancel referring to their appointment, the software opts the patient out of the messaging automatically and it's difficult to opt them back in again. Also, the software doesn't always pick up the correct phone number.

The team is great, they explain everything. the software is user friendly and easy to work with

The team are great and the on boarding process was seamless.

Its expensive for a new business, quite the risk when your getting started

Great

The appointment reminder and getting Google reviews

We cannot customize our message per group texts

I have it set up to take just seconds a day for this task.

I dont like how often lately it seems to be glitching. If you look at our account you will see that we have had a few glitches. However,representative is Rockstar at getting things fixed quickly. And there is a new Tech named representative that really helped me out this last time.