Botmind

RATING:

4.9

(33)

About Botmind

Revolutionize E-commerce Customer Support with Botmind's Hybrid AI Solution. Botmind is a cutting-edge SaaS platform that transforms the way e-commerce businesses handle customer support by merging the power of artificial intelligence (AI) with human expertise. Our unique hybrid chatbot enables businesses to provide exceptional customer service while reducing costs and streamlining support processes. Key Advantages for E-commerce (3500 characters): Effortless Automation: Simplify customer support by automating responses to common and time-consuming questions Enhance support efficiency while minimizing human intervention in repetitive tasks Keep support processes lean and agile, ensuring the best use of resources Improved Customer Experience: Deliver faster, accurate...

Botmind Pricing

Pricing is performance based.

Starting price: 

$59.00 per month

Free trial: 

Available

Free version: 

Not Available

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Botmind Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Botmind

1 - 5 of 30 Reviews

User Profile

Valentin

Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

One of the best solutions on the market to automate customer support

Great solution for customer support automation with clear return on investment for us!

PROS

Set up in Zendesk was quick and easy. Once installed, Botmind allowed us to decrease workload for support agents and provide better service to our customers, especially during peak times. Last but not least, their team is always available to help!

CONS

Nothing special at the moment, we are really happy so far.

Vendor Response

Thank you for your feedback Valentin !

Replied December 2018

Clément

Human Resources, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Great solution for customer support automation

Botmind helped me save time and reduce my overall cost for customer support !

PROS

Easy to integrate, Botmind is a perfect tool for helping my real agents to focus only on complex customer demands. Plus : pricing is transparent and based on success !

CONS

Creation of many accounts is still not possible.

Vendor Response

Thank you for your feedback Clément !

Replied December 2018

Brice

Media Production, 2-10 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2018

Efficient hybrid bot technology

PROS

Putting customers first has always been our core value. Botmind’s hybrid bot technology, has helped us deliver a wonderful customer experience!

CONS

Long setup and education and lack of improvisation

Séton

Consumer Services, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Very easy to use

Botmind will allow you to save a lot of time and that's what the the best of the solution for me.

PROS

I started using Botmind at my company and that was a real surprise. Very ergonomic and easy to use! The service support is very reactive as well and helps you when you struggle with some integration tasks. I really recommend it to anyone who wants to fluids their internal processes.

CONS

After 3 months using Botmind, I have nothing to say against the solution.

Vendor Response

Thanks Séton !

Replied December 2018

Anonymous

11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

So reliable that we repeated the experience for more projects !

The job is very well done and it's pleasant to work with Botmind team !

PROS

It was easy to understand, and quickly implemented... Very efficient and cost-effective !

CONS

The team is highly solicited ... understandable !