All Botpress Reviews
1-25 of 30 Reviews
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Carolyn
Verified reviewer
Computer Software, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
World-Class Bot Building Platform
Botpress is a great platform with a strong community of developers around the world that are welcoming and open to sharing their time, resources, and elevating best practices among bot builders.
PROSBotpress offers an economical and code-friendly low-code platform that allows for a range of user skill and experience to begin building scalable applications quickly.
CONSAmbiguity on feature releases / project update timelines. They're certainly not the only company that ships features without a schedule posted to the public, but it's always nice to have a know in advance when new bells and whistles are coming!
Reason for choosing Botpress
I wanted a low-code platform that didn't abstract away the coding element entirely and still retained enough of a robust developer toolkit that it can be built upon and scaled up gradually or rapidly.
Artemio
Telecommunications, 10,000+ employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed April 2020
Exceptional conversational AI software
We are working in a help desk solution for our field workers support
PROS1. It's open source 2. Botpress hass a community forum for support 3. Botpress SDK is help you to develop robust apps and with more functionalities
CONSWe still are testing this solution and not yet have cons arguments
Reason for choosing Botpress
We believe in open source software, the develop curve is very shortly and we think that integrate this solution with our BPM, that is open source too, will are very simple
Vendor Response
Hi Artemio, thanks for taking the time to review Botpress. I am glad to hear your positive experience and I am looking forward to seeing you benefiting from a conversational ai platform. Best, Marc
Replied April 2020
Amit
Computer Software, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2020
Amit’s review
Ease of usage Ui flow design Nlp processing
CONSCustomization Add custom widgets and hooks
Vendor Response
Hi Amit, first, I want to thank you for reviewing Botpress. It's greatly appreciated. I'd love to get the chance to pick your brain on custom widgets and hooks. If I get a better understanding of your use case, I can bring this up in a product meeting. You can also create a ticket on our Github project since we are open-source. Best, Marc
Replied April 2020
Cesar Augusto
Computer & Network Security, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
Chatbot Creation with Artificial Intelligence
Overall, it's interesting and satisfying; it helps spark the imagination to create interesting bots.
PROSEasy of use and development of natural language bots
CONSAt first, it's a bit difficult to understand the interface
Reason for choosing Botpress
I looked at several options, and this one seemed the most interesting to me.
Abhishek Raj
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
An excellent Bot framework that can be deployed totally on premise.
I have evaluated a dozen other chatbot frameworks but choose to go with Botpress. One of the main things which I like about Botpress is that it can be deployed on-prem and none of the data leaves your organization. It can be customized as you like and as they said, it's like a WordPress for chatbots. Recently Botpress community support started growing.
CONSThere is a learning curve to it. The documentation/blog can be improved to help customers stay motivated.
Reason for choosing Botpress
I used Botpress over the other alternatives because of their out of the box support for ceratin modules like HITL, Analytics, State Management, Test framework, CSM and most importantly the on prem solution.
Vendor Response
Hi Abhishek, thanks for reviewing Botpress and for bringing up the learning curve of our product. We've recently hired great talents to improve the experience. We are also putting more effort into content creation to help the community use Botpress to its fullest potential. Cheers!
Replied March 2020
Moises
Consumer Services, 201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
making a bot was never so easy
Easy to set up your bot helpful guides Easy to manipulate
CONSAt first it was a little complicated to integrate our bot to the systems
Vendor Response
Hi Moises, thanks for taking the time to review Botpress. I'd like to know how we could have made the integration easier for you. Please reach out to me with more details. Best, Marc
Replied April 2020
Jeroen
Information Technology and Services, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed April 2020
Persistency delivers success
We have created a complex use case for the bot and couldn't solve this for acceptable costs with other bot software, so we're happy to have been able to work with Botpress.
PROSIt's quite complete, of course it's open source and it's getting more than the job done.
CONSIt's not the easiest bot software to set up. Documentation is improving and that helps a lot.
Vendor Response
Hi Jeroen, thanks for taking the time to review Botpress. Your feedback is greatly appreciated. Best, Marc
Replied April 2020
Pierre
Financial Services, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Review
The documentation is really good - easy to understand and the screenshots helped too.
CONSUmmm, nothing comes to mind... Oh, Whatsapp integration would be amazing, but I realise it's sort of impossible.
Vendor Response
Hi Pierre, thanks a lot for reviewing Botpress. WhatsApp integration is something we've been trying to get for quite some times. It's a long process to get the approval. Rest assure, we are working on this. best, Marc
Replied April 2020
Alex
Internet, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed February 2024
Botpress is a universal tool for creating chatbots.
I like that Botpress is versatile in it's functionality. It comes with great built-in tools as well as the possibility to embed custom code.
CONSIt is not that easy to use when you first start out.
VARUN
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Good Experience
Easy to understand easy to use botpress is amazing
CONSSometimes it gets buggy and botpress team need to look into this
Demyan
Telecommunications, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed March 2020
Best on premises chatbot solution
Best open source solution available on the market
PROS- Easy to use CMS - Great modular architecture - Community support - Fully customizable - Multiple bots on one instance
CONS- Lack of documentation - Businesses model is based on paid features and paid support rather than just support
Vendor Response
Hi Demyan, Thank you for the very detailed feedback. Cheers!
Replied March 2020
Anurag
Government Relations, 2-10 employees
OVERALL RATING:
4
EASE OF USE
1
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed April 2020
Not able to get it running lack of tutorial and ease of use.
Flow based structure, drag & drop and connecting
CONSNil, I didn’t explored that much coz I got so confused and went back to rasa
Vendor Response
Hi Anurag, thanks for taking the time to leave a review. I am sorry you had such a bad experience with our product. I'd love to take some time and pick your brain to really understand where we should improve to make sure that doesn't happen again. Please send me an email so we can schedule some time. Best, Marc
Replied April 2020
Federico
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
From the beginning
The robust and integrated platform fully featured and open
CONSBugs and critical features should be prioritized over net features
Reasons for switching to Botpress
More features and growing community
Vendor Response
Hi Federico, Thank you for your review and for being a part of the Botpress community.
Replied April 2020
Ian
Verified reviewer
Newspapers, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Boopress is Very nice
easy usability and easy management for the administrator.
CONSdidn't have much video tutorial and the installation was not very fast.
Vendor Response
Hi Ian, thanks for taking the time to review. I'd love to know more about the speed of installation. I'd like to know your thoughts and understand how we can improve. Please send me an email Best, Marc
Replied April 2020
Kevin
Verified reviewer
E-Learning, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2020
Still evaluating the free version
Still evaluating, but trying to better understand where the Bots can be helpful in a learning environment
PROSThe visual editor is a nice addition, easy to implement on linux, just a few commands to get started
CONSWhile the visual editor is nice to have, there is too little documentation on building a bot. The app is updated quite frequently, but the documentation trails way behind. The only way that we learned to build a bot is by following along a YouTube tutorial from 2 years ago. Wish there were more walk-throughs.
Vendor Response
Hi Kevin, I want to thank you for your feedback. I take good note of the lack of documentation about building a chatbot. We will work to improve this. Best, Marc
Replied April 2020
Damacio
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
great app, easy and fast
perfet for fast comunicate with visitors and useful tool to request data form
PROSis a easy way to keep proative comunication with web visitors .. easy to configurate and conec
CONSyou need some tecnic skils to setup for the first time
Reason for choosing Botpress
my easyest way
Vendor Response
Thanks for leaving some feedback Damacio.
Replied March 2020
Anonymous
1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
boom in ai field
its is awesome literally it helps me first day i did not know how to use when i am friendly with it then i made me master after two days
PROSpros are following: easy to handle easy to publish easy to use easy to use multi functionality
CONSi like most is the feature that we can get source code also through which we can implement on project easily
Anonymous
1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2020
Botpress review
Tem uma ótima funcionalidade e atende as expectativas de IA.
CONSPode ser um pouco complicado para o uso inicial, mas facilmente adaptável em pouco tempo.
Vendor Response
Thanks a lot for the great review.
Replied April 2020
Kodey
Education Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Easy, quick, and powerful
It was way easier than I thought to create a chatbot. And the powerful tools were just what we were looking for.
CONSThe only issues we have faced is with multiple knowledge bases. Once we added a second knowledge base, the results of the chat changed.
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed February 2024
Botpress approaching
It is easy to understand it. The process for building bots is very intuitive
CONSComplete courses to understand all the functionalities
Reason for choosing Botpress
Simplicity in the use and big amount of functionalities
Vatsal
Computer Software, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2024
The best AI enabled bot platform
It's very helpful for our educational purpose project at my university
PROSIt's easy to use the studio without doing the code stuffs and API
CONS-Less CSS modification and js file not modifyable -Glitched in KB and flows
Mohammed
Information Technology and Services, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Recommanded
most i like is free and opensource, has web interface for configuration and most a very helpfull support even for free edition
CONSvery difficult to run multiple instance from one installation
Vendor Response
Hi Mohammed, thanks for reviewing Botpress. Really happy you enjoyed using Botpress. For your information, to run multiple instances of Botpress with one installation you must use the Enterprise Version. Cheers, Marc
Replied March 2020
Susan
Computer Networking, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Botpress is cool
I found it easy to use and adjust with the software. Botpress is straightforward and very much worth it.
CONSNone. It's absolutely perfect. I didn't notice any disadvantages whatsoever.
Ankit
Verified reviewer
Education Management, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
3
Reviewed April 2020
Good with limited features
Easy to learn, free and open source software.
CONSDependency on heroku, slow, limited features and apis
Vendor Response
Hi Ankit, thanks a lot for taking the time to leave some feedback. Best, Marc
Replied April 2020
Andrés
Information Technology and Services, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2020
Good and easy way to start developing your own Bot
We start using botpress as an alternative to build our on-prem chat bot. Its easy to install, and you can start playing in mather of minutes.
PROSThe visual designer with drag and drop its a most that other players must emulate.
CONSThe lack of more plugins or integrations
Reason for choosing Botpress
Easy to install Onprem
Vendor Response
Hi Andres, thanks for leaving a review. I'd like to know more about your point regarding lack of integrations and plugins. Botpress is highly extensible and you can code practically anything plugins or integration you want using our SDK and other dev tools. Send me an email at marc.mercier@botpress.com. Cheers!
Replied April 2020