All MerlinX Reviews
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Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great product. Great service.
Merlin allows us to easily share photo assets with our network of Habitat affiliates in the U.S., and with our national organization offices in more than 70 countries. My favorite tool is the ability to share email previews of contact sheets containing links to directly download images. That gives us the ability to share collections of photos directly with our clients, without having to upload files to Dropbox. That’s a huge time saver for our team. I also can’t say enough about their amazing customer service. They quickly respond to our questions, and the available training helps us get the most out of the service.
CONSThe more I learn about Merlin, the less I see that I would consider a negative. You can credit the customer service team for helping us through anything we don't understand.
Madeline
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
A great tool for virtual working.
A very positive experience they have a great staff that helps problem solve they are innovative, and they are continually improving the quality of their products and the services they provide to their clients.
PROSWhen searching for A DAM system, Shriners Childrens needed a system that was HIPAA-compliant and MerlinOne offered this service along with great customer service and efficient communication. The MerlinOne DAM system organizes our companies’ assets in a way that maximizes their value for our brand it allows us to set varying levels of user access for files and folders, and we can easily share files internally and externally with our vendors. A great tool to have on the cloud it has been very valuable during the pandemic as employees started to work remotely, this system allowed us to continue to do our work while having instant access to our assets from any location at any time our teams continued to be efficient while adapting to the virtual working conditions.
CONSThe content hubs are a great tool, but it’s still a work in progress and additional features are needed.
Reason for choosing MerlinX
MerlinOne is HIPAA-compliant
Vendor Response
Thank you for the positive feedback, Madeline! We are actively working on Content Hubs and appreciate your patience as we continue to develop the feature!
Replied June 2022
NICOLE
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2018
Take quite a bit of training to get comfortable. Missing some key functionality.
Once you figure it out, the system is very easy to use and retrieve content. Search features are great.
CONSDoes not generate permalinks to content/collections; they expire after 24 hours and thus cannot embed content collections on website.
Brock
Sports, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
MerlinOne Review
Customer Support is prompt. It has been overall good.
PROSEfforts have been made to compete with the other products out there. Thats apparent. Please continue in this direction. The BIGGEST feedback I got from our users who got a look at Libris.... was how easy it seemed compared to the Merlin interfaces.
CONSSomewhat slow - I know this has been looked into, and also dependent on our internet speed, but we have a very fast connection ... the lags that happen just don't look good to those, who are already not huge fans of Merlin, you may be showing photography assets to etc.
Reason for choosing MerlinX
You came down on your pricing.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
A highly customizable system with many great capabilities for use in digital asset management
I like the many options available to the user when it comes to customizing the system. I work in the education space and some of the items that we like to tag when saving our digital assets can be very intimately related to our field i.e. students on campus, students in different buildings throughout the school, students wearing branded school gear or just the spaces around the campus to show the school. It's nice that we could build a taxonomy that is specific to us, this makes searching our files easier.
CONSI least like the fact that it can be a bit cumbersome to navigate; sometimes I am uploading hundreds of photos and find that some of the files didn't upload properly - however I have received very good customer service support on this issue which I appreciate.
Melissa
Non-Profit Organization Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Great communication and service from Merlin staff.
Able to customize metadata fields, including their values and the way the field functions.
PROSIt is continuously improving, and I believe the staff and their interest in my feedback and recommendations. They really do try to create a product that fits their users' needs. I like that a lot of the features and tools are customizable, and can be enabled or disabled granularly based on user or user group.
CONSIt takes a long time to download videos from the software. Managing the multiple user groups can be overwhelming since there are so many that come with the software as a default.
Robert
Research, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Merlin review
Simply put, I can't imagine doing my job without Merlin.
PROSIt is easy to train people on Merlin's basic functions, and that's all most of our users need. It's also fairly easy to train power users on most of Merlin's more powerful features.
CONSI still find it difficult to deal with video. I simply can't remember how to output sub-clips. That used to not be too much of a problem, but video is a growing part of my job.
Reason for choosing MerlinX
It was less expensive and it fit our needs a lot better.
Denise
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Perfect for nonprofit that shares, tracks, and stores hundreds of thousands of photos, videos, etc.
We were one of the first nonprofits that MerlinOne took on, allowing us to get a huge amount of digital content off our file server and into a robust DAMS system that could help us track and share assets across three continents.
PROSIf you can do a Google search, you can search Merlin with little additional training. The interface is very user-friendly, and we have trained multiple staffers with varying levels of computer skills.
CONSMetadata fields are very structured and somewhat limiting. Would like to tailor them more to our needs without incurring back-end programming expenses.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Great and trouble-free archiving system
MerlinOne is our archive of published stories, and photographs as well as PDFs of our pages - which are fully searchable.
PROSSimple setup for files and metadata, and our librarian can dump content to Merlin in a single system. It's easy to set up and easy to make configuration changes, and the FTP hot folder is trouble free.
CONSNo Windows mobile native apps. It would be nice if this was added to the company roadmap. I can't think of a better asset management system and would urge anyone considering purchasing one to absolutely give MerlineOne a try.
Anonymous
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Game-changing DAM solution.
Centralize all digital assets help increase both efficiency and effectiveness.
PROSWe got MerlinONE up and running in a matter of days. No lengthy implementation and a major productivity increase.
CONSHard to say, any issues we had were quickly ironed out. One very minor thing I would love to see would be more printer template options for printing archived articles. That is a very small thing though, overall MerlinONE was our go-to software when we were up against a tight deadline.