All UserWay Accessibility Widget Reviews
1-25 of 117 Reviews
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Wayne
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Most well known Website Accessibility Product
Ubiquitous platform that almost all websites I’ve come across use so I trust that a product so widely available is not bad.
CONSSometimes, the user interface interferes with the website design & blocks crucial tabs or buttons on the phone.
Valentin
Marketing and Advertising, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
easy widget
I didn't know that if I used GTM to insert the code I needed to use the advanced code but the support team immediately figured out the issue.
PROSIt is easy to set up, customize, and install. I like that accept unlimited pages
CONSMaybe the price, but is the same as the competition.
Reason for choosing UserWay Accessibility Widget
Already have the free version installed and just upgraded.
Anonymous
1 employee
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Loved it!
Software is easy to use and intuitive. I like it
CONSCan be difficult to operate at first. Sometimes I need to play around with it to find the feature I need
Vendor Response
Thank you for taking the time to leave your feedback. Did you know that we have a library of tutorials available at https://userway.org/tutorials?
Replied March 2022
Lisa
Information Technology and Services, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Initial Testing
Amazingly fast tech support on your end. For my initial testing purposes, this interaction alone is impressive. The company all already gets a score of and A++ from me.
PROSEase of installation and set up. Very quick to get underway.
CONSI’m still in the testing stage, but have not encountered any problems.
Jueun
Design, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
It is really easy to install!
It's really good to have a customer support! Great customer service!
PROSIt is really easy to install! Also, it's easy to review and get a report.
CONSIt's was free when I first time to know Userway. However, it's little expensive for the paid version.
Reason for choosing UserWay Accessibility Widget
I couldn't find the right platform when I searched on Google.
Judith
Retail, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Easy to use and great customer service!
I am not a tech savvy person. I have an e-commerce site that is complicated and managed by a third party. I was able to add this necessary product to my site in 3 minutes with the help of tech support. If you have a website - you need this product!
CONSWhen I first purchased it I had a difficult time figuring out how to add it my website. Once the Tech team understood my problem, they made it simple for me to add and now I am compliant.
Matthew
Primary/Secondary Education, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
UserWay makes Accessibility accessible.
The UserWay Accessibility Widget goes beyond traditional accessibility concerns. Our userbase is primarily students and this widget gets barriers out of their way so that learning can happen. Our users really like the ability to switch the ability to modify the site to make it easier for them to use. To our surprise the most used feature ended up being the live translation.
CONSWith the live translation being the most used feature the difference in the pricing model of the Widget and the Translation made predicting usage and getting into the right tier difficult.
Gil
Internet, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
highly recommend
Ease of use Convenient management interface Easy code implementation
CONSOption to use a custom icon. Apart from that, I did not find any technical shortcomings. There is a problem of cost, customers are not willing to pay the cost of the paid tool.
Giancarlo
Gambling & Casinos, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
UserWay Honest Review
What I like about UserWay is that is accesible for mostly everyone and IS very friendly user.
CONSI would like UserWay to integrate also a Chat Live Support.
Sezen
Non-Profit Organization Management, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Very professional
Perfect tool for people with disabilities
PROSEasy to set-up, very useful, very helpful
CONSYou can't see how much people used this widget in free version
Reason for choosing UserWay Accessibility Widget
Because this tool was highly recommended
Justin
Marketing and Advertising, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Glad we got in before prices went up
Super easy to install, worked as expected, and didn't get in the way. Compatibility with the SiteSwan website building platform was critical, and implementation was flawless. We even started recommending it to all of our resellers!
CONSNone - other than the price going up a lot shortly after we signed up, so creating new accounts for new sites is borderline prohibitively expensive to offer it as an agency on the paid plan.
Reason for choosing UserWay Accessibility Widget
Initially, we were unaware of other options.
Alison
Religious Institutions, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Great customer service
UserWay was easy to install and working with the company has been a positive experience.
PROSThe variety of features on the widget, especially that the translation option. Our community has people from many countries so it is great the website can be translated into many languages. When needing help the 24/7 customer service is excellent both in availability and in expertise.
CONSNot knowing exactly what UserWay is doing to my website to make it accessible - however this might be because I haven't really looked at the reports available. Not being able to indicate (via the widget) that translation is possible. People needing a different language don't think they need accessibility options so they don't think to click on the icon for accessibility.
Vendor Response
Thank you for your feedback and we are glad to hear you and your community are enjoying the translation feature on the widget. Within the UserWay Dashboard, you can download your widget remediation report to see what the widget is fixing. UserWay also has a suite of solutions to help remediate your source code and improve your accessibility policies and practices. Feel free to reach out to our support team on chat to learn more.
Replied December 2023
Kelly
Entertainment, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Simple to use
I like it. Easy to use. I look forward to seeing new possibilities to add more websites under the same subscription.
PROSIt works nicely and is easy to set up and understand the different levels of accessibility on the reports.
CONSWould be nice to have guidance on "how" to fix the issues found on the reports. Also, it should be more affordable for those with many websites. If we work with events and bilingual websites using different domains we should be able to use the same subscription.
Vendor Response
Thank you for taking the time to leave your detailed feedback. UserWay is a full solution accessibility provider. The Pro-Widget is finding and fixing as many issues it can, while our accessibility scanner tool will give you code-level reporting, recommended actions, and more. You can learn more here: https://userway.org/scanner. We also have a partnership program that may be appropriate for your situation. Learn more here: https://userway.org/partner. As always, our support team is available 24/7 via our live chat at https://manage.userway.org if you have additional questions.
Replied January 2024
Lisa
Online Media, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Easy way to make your Website Accessible for All
Was super easy to install and customize, let's me not stress about ADA compliancy for now
PROSEasy Plug In option, free option, covers the ADA basics for me
CONSNot really, I am using the free version, so with that, there is no way way to remove the watermark, but that's fine
Reason for choosing UserWay Accessibility Widget
Cost and ease of use
Lisa
Real Estate, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2022
Adds Peace of Mind
This has overall been a great tool to have and offer our staff a piece of mind. The audit that comes in is fantastic in assisting us to locate documents that need our attention. Allows for peace of mind in regard to website compliance.
PROSIt is incredibly easy to deploy and takes little to no effort once it is implemented.
CONSNegative reviews that claim this software is not compliant. Customer Service is also lacking - I feel as though when I do have questions or need assistance - which is very rare... that they always want to upgrade or charge more.
Reason for choosing UserWay Accessibility Widget
I have seen it work on other sites and was most comfortable with the product.
CR
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2023
Great Accessibility Features
The product fits in seamlessly with our service
PROSEase of use and ease of implementation. The system monitors compliance
CONSThe multi-language feature should be more obvious
Jonathan
Internet, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
An invaluable tool for building an inclusive website.
With extremely clear instructions, and simple installation, you can have a powerfully accessible website for all of your visitors. This is invaluable software for anyone building websites needing WCAG compliance. It also doesn’t interfere with your code base, thank you UserWay!
CONSThere isn’t anything I don’t like about the software. Over the years I have been using their tools, I’ve seen nothing but continued improvements and amazing customer support. They listen to their customers!
Alexandra
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed November 2023
Easy to use product to avoid accessibility issues
It's very easy to set up, you can configure and forget about it for your website.
CONSIt is a bit expensive. But compared to a law suit, it's reasonable!
Reason for choosing UserWay Accessibility Widget
UserWay was recommended to me by a colleague I trust, so I didn't consider other products. But my website was not accessible prior to using UserWay, so that was a huge change, and worth the investment.
mitchell
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
UserWay works great for us
Affordable price compare to other accessibility tools and same effectiveness
CONSIt doesn't just guarantee yours site to be compliant, you still have to do some of the work yourself, but that's more than expected
Christy
Design, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Kudos to the UserWay Accessibility Widget
It assists our website visitors that can benefit from UserWay's features to have a better website experience.
PROSIt was very easy to install the UserWay Accessibility Widget to my WordPress website. I could also customize the colors and where it is positioned on my website.
CONSSo far, I have had a great experience with the UserWay Accessibility Widget and do not dislike anything about it.
Luis
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
The best accessibility widget and easy implementation.
The easy way to add in the webservers or any others environment.
CONSIt would be good to have some tutorials so that newbies understand how compliance for websites should really be, it is not just about placing a userway and your website remains in compliance with international rules.
Vendor Response
Thank you for leaving your valuable feedback. We have many resources available to our customers including UserWay University: https://userway.org/university, UserWay Tutorials: https://userway.org/tutorials, Weekly webinars: https://userway.org/s/onboarding-webinar, and one of our customer support experts would be happy to assist you with setting up a one on one meeting to discuss an accessibility plan and answer any questions.
Replied March 2024
asia
Libraries, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2022
Easy to add
This was an easy way to add accessibility features to our website.
CONSWhen there was an issue I had trouble logging in to fix the settings.
Deanna
Government Administration, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Great Product
Keeps us in ADA compliance and for our citizens, etc.
CONSNothing at this point. No negative comments or suggestions.
Andrew
Verified reviewer
Machinery, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Ease of Use
So easy to implement on your website. Took maybe 5 minutes to drop code into our site.
CONSNo cons. Might potentially slow down page load times given the widget.
Daphne
Cosmetics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Great customer service
Great customer service from [sensitive content hidden]. The response time was great.
CONSNot very friendly for those that have site impairment.
Vendor Response
Thank you for taking the time to leave your feedback. We would like to understand more about your feedback. We’d appreciate it if you could reach out to our support team at desk@support.userway.org to give more details on any issues you may have encountered regarding sight impairments. Thanks in advance.
Replied April 2024