The BEST bang for your buck and more

Overall, for having this be the first and only auction software I've ever used, this has been an amazing experience. I loved learning the ins and outs of Auctria, and strongly recommend it for smaller auctions, and if the slight kinks are worked out, strongly recommend it for big auctions. There's a lot of potential with Auctria, and I'm hoping they succeed. I think they will

Pros

I loved most everything Auctria has to offer. 1.) The team there is phenomenal. I don't think I've ever gotten such instant quality support on anything so consistently in my ENTIRE life. Literally, when I send a support email, I expect a reply back in maybe a day or two. Auctria responds in less than 3 hours, sometimes in literally HALF an hour. amazing. 2.) Even without all my nonsense questions, the guides that Auctria has are very detailed and I could relatively easily figure everything out myself which I mostly did, but it's nice having the Auctria team to ask questions to. Especially since they're so accessible! 3.) Their features to capture donor information is second to none. My favorite thing about Auctria is how they made the capture of information BEFORE the event so simple and easy. The only thing that sucks was having to input "guest" information at the event, but Auctria tied every guest to the purchaser, so even then, they covered bases by allowing us to know who to contact if we needed something from someone. 4.) From silent auctions, to online, to even live, Auctria literally covers everything so well and seamlessly. 5.) Checking out final bids is so easy. no chasing down people for cc information with maybe one or two who for some reason chose not to register their card.

Cons

1.) Auctria's only con that I found so far was with it's app and online bidding. I didn't find online bidding so seamless, when someone needs either an email address/bidding number and a password in order to log in. As I was testing the app, I found befuddled on why someone needed a password, and found that some people weren't able to make a password, effectively not allowing them to bid online. I rectified this with having online kiosks, but we definitely lost some money because of this. We might not use Auctria next year because of this which saddens me. Making the online bidding process simpler though would make my team change their minds I'm sure.

Great fundraising event with Auctria's help along the way

When I'm not volunteering my time for the school I'm an IT manager and software engineer. I began by doing a pretty substantial product comparison before we chose Auctria. After comparing Auctria to other products that cost 10x as much I had two main concerns: 1. How can it be so much more affordable than the competition (what's wrong with it)? 2. No phone or night-of support. After using the product to host a fundraising event with an online/mobile silent auction with on-site kiosks, mobile and remote bidde, a live auction, games, and event with ticket sales and related website, I can say I was amazed at the value and support we received. The product has a ton of well-designed functionality built in. I'd like to feel like we used most of it but there were still areas we didn't touch. As for the support, I have to agree with what many others have said. I've never seen such responsive e-mail support and I've been in the industry for 20 years. We must have sent at least 20 e-mails in the few months we had. They always responded quickly; at most by the next business day, but often the same day and sometimes within minutes. More importantly their responses were always very helpful. None of that having to battle through two levels of support before you get to anyone that knows anything. Sometimes, rather than just explain how to do something, they would make a change for us and then explain the "how". They have good documentation and were always very courteous and helpful.

Pros

Excellent price. Excellent support. Well-designed flexible platform that supported our needs. Modern simple-to-use interface with well thought-out workflows such as check-in/out. Built-in support for credit cards. Built-in ways to engage with bidders, donors, etc. Built-in reporting, export and import functionality.

Cons

Lack of premium support option for off-hours support the night of the event (at least at the time). We did fine without it but I can understand that being a deal breaker for some. It nearly was for me, but I'm glad we decided to go with Auctria. At first we were planning to use the live auction website tool for the live auction, but found it was easier to get the presentation we wanted using Powerpoint. With all the enhancements they keep making that can very well have changed by now.

The best deal in town!

This is an excellent product/solution for event management. It is very easy to teach new volunteers or staff to use it, and it does everything we need for our auction event that much more expensive packages have. I often recommend this to other nonprofits. Tremendous value for the price!

Pros

The ease of use, user friendly. The tutorials are straightforward and support team is superb! Whenever something new is introduced (not a frequent issue, but there have been a couple of updates in the 5 years I have used it), the support team is VERY responsive. And works to get answers and help when needed. The Stripe integration is excellent, and the website set up is very, very easy for a non-web designer. Also love the history within each bidder file. Reports are great. It's fast and works VERY well in the flurry of an auction or other fundraising event. The fluidity of issuing statements (email or hard copy) has proven valuable in collecting donation pledges/receivables MUCH faster.

Cons

I would like to be able to label an event something other than an "Auction" and sometimes use other terminology such as "Guest" instead of "Bidder". This was the first time I used the software for a $0 ticket price event (totally paid for by sponsorships) and some of the wording on the online sign up was awkward. Will be interested in seeing if there is a better way to set that up next time.

Auctria auction review

We had a successful auction but my overall rating of auctria was a 6-7 out of 10 only because I feel there are some kinks they need to work on.

Pros

I liked that the customer service was quick to respond, I liked that the website portion was easy to use and create once I watched the tutorial.

Cons

I didn't like that the customer service reps weren't available for calls or instant messaging help. I didn't like how difficult it was to set up the credit card system I didn't like how difficult it was to set up the kiosk part

Excellent Reasonably Priced Software Product!

A+ experience. A great product.

Pros

Auctria has thought of just about everything needed for a Silent Auction. Gift certificates, display sheets, bid sheets, receipts, and online catalogs. Everything prints from the system seamlessly. They have kept up with technology by adding online features. The ability to text winners s added in the last few years has made our auction close out so much smoother. Technical support is incredibly responsive -- I usually have a response within an hour or two on the rare occasion I have a problem.

Cons

Some of the functionality is buried too deep- or requires an additional step --especially on Auction close out. Since I use the close out only once a year for an annual auction, sometimes I find I can't easily find a particular function during the craziness of check out. For example, when you put in a bidder for check out only their total comes up -- not their individual items. It took awhile to figure out how to find their list of items they actually won.