Auctria Software

Pros

Great documentation, easy to use, and good support when it was needed. Also we had a feature request that was very important for our particular group and the team at Auctria was able to get it implemented in time for our auction.

Cons

Auctria met the needs we had for our auction, editing donations submitted online by donors would be a nice feature.

Pros

it does everything you need, efficiently

Cons

the user interface its not very intuitive.

generally very good. will continue to use

Pros

Customer support is fantastic
Bid sheets and credit card availability

Cons

reporting can be cumber sum
check out can be confusing
the "clear page" button doesn't exist even though its in the instructions

Excellent, this was our first attempt at an online auction, and it was smooth...wouldn’t do it any other way.

Pros

While there are many configuration parameters, and it spears complex at first, it was easy to setup and configure.

Cons

Need to dive into more config details as we missed adding a sponsor splash for wash of our ads.

Some confusion processing payments after the auction completed . Users had to confirm payment, so not sure if this can be automatic...perhaps in the config.

Very good experience. The manual is easy to find and customer support responds quickly.

Pros

I use this software for one to three events per year so each time I use it, I have to remind myself. It is easy to pick up and for others on the committee to learn quickly for their needs.

Cons

Sometimes it's not intuitive where to find things such as when you are entering things on a page and get to the bottom expecting to be able to save everything. That isn't always the case. You have to go back to the top left and confirm whatever it is you entered.

We've been using for 3 years now and it's been helpful.

Pros

Ease of payment and bid tracking. I like how you can export data into excel. Easy to change items and bidders.

Cons

The reporting wasn't helpful. There should be a total for the reports, and without the need to export it. A total for each type(live versus silent). It only lists the values, but not the bid or payment values on the dashboard. So it would be helpful if the reporting was more user friendly.
Also, not sure if there is a bid notification feature, or if we can print a bid of so we can notify the users.

Pros

It is so user friendly and is easy to navigate between screens

Cons

No complaints. Easy to sign on and use when entering data.

Pros

Price. Dashboard. All the software would do.

Cons

Figuring out what it would do. Some of the interface.

Awesome! Ease of use was fantastic. The one question I had about credit card activation was promptly answered within a few hours(email).
There are a lot of features I did not use because of the short amount of time I had before my event. I can’t wait to dig in a bit deeper for my next event.

Pros

I signed up a few weeks ago and was able to get everything configured, including live credit cards configured in less than two weeks.

Cons

Default email statement links did not go to an online pay screen. You could get there but it was a little confusing. I chose to eliminate links and process the payments myself. The email statements served as receipts.

Auctria assisted our school with increasing our fundraising profits this year. Last time we did a silent auction on paper and raised $3000, with Auctria we raised over $9000.

Pros

The system was so easy to learn! Great instruction guides to assist when I needed a bit of help with understanding the features of the system.

Cons

I liked everything about Auctria, we will definitely be using it again for our next online auction.

This was our first year to use an online auction tool prior to our live/silent auction event. After visiting with several auction software companies I had pretty much given up as I decided it just wouldn't fit in our budget. Then someone recommended I check out Auctria--I am so glad I did! I now cannot figure out how more expensive companies get away with it!

Pros

The price and the customer service. Whenever I emailed a question, I would hear back right away.

Cons

I cannot think of a con--great product!

Purchase this for the first time this year for our auction. Replaced a very old, custom built, Windows-based system. Very easy to learn and upload images. Very easy to add inventory. Created a website but it was very basic. Not able to scroll through images or link tickets to names of families in our system. A good and extremely helpful product, but does need some tweaking. Online guides were helpful.

Pros

Ease of entering new bidders, ease of entering new items, ease of generating reports, and ability to generate forms that took a great deal of time in the past

Cons

Not a lot of flexibility or creativity allowed in making our Auction Website. Very basic website. Also SLOW at checkout due to having to use local internet. Tough learning curve for new checkout cashiers -- most cashiers on the laptops could not get the hang of it. Those cashiers using Ipads did better.

Pros

The online support was great - the Auctria team was quick in their responeses and very helpful. The auction function was great.

Cons

No tutorials to watch. The auction function is great, but the ticketing and table arrangements are difficult to navigate. I spent alot of time re-doing tables and we had a difficult time figuring out how many tickets we had sold vs. reserved tables. There were also a few neuances in the way we listed items for auction that had to be re-done. We were not able to edit the ticket reciept and it was difficult that table host's could not regester their own guest's once they purchased a ticket.

We are a Catholic school that holds an annual Auction and we have used this software for about five years. We are planning to use more of the online bidding and features next year.

Pros

We find it user friendly, we like all the reports, we like that we can create our own stationery and that more than one user can be on the program. we also like the function that it takes credit cards.

Cons

That with our firewall loading pictures can be difficult. Sizing was a problem and upload window functionality. We would have to exit and restart program.

I have been pleased with the support online. They respond quickly to questions and concerns. Great product!

Pros

It is easy to use and so user friendly once you know the system.

Cons

Some screens do not load up in the most useful way...the online catalog makes the user go back to the beginning each time they bid on an item.

I was really pleased. We will certainly be using this again in the future. It helped us achieve more income than we ever have with this event.

Pros

I loved the wide range of features. It gave me all the reports I was looking for, helped me track expenses, made checkout a breeze and helped us track things in a more organized way than ever before.

Cons

It’s reallh hard to find some of the features. They seemed to be binding in places I wouldn’t have thought to look. Also, the silent auction ended up resetting itself after the end time.

Pros

The software is easy to use and intuitive. While support is via chat box and documentation the response and assistance was good.

Cons

Customizing graphic outputs was difficult to do and documentation there was limited. Customer service was helpful within the capabilities the software provides.

A very pleasant experience

Pros

User friendly and many features. Being able to generate email statements, and make changes after the event with user errors, is a nice feature. Also, being able to enter item descriptions, with images is a bonus.

Cons

Not being able to call a person. Two hours is a quick online response, but when we were training, we needed immediate answers.

Also, have not picked up on how to print reports. Probably user error.

This our 3rd year using the software for our Dinner Auction. It has made this event much much easier to administrate. Great program

Pros

The ability to arrange donated items individually or group them in baskets

Cons

The connection between the website application and normal software could use some tweaks

Pros

The ability to check out multiple buyers at the same time!

Cons

Maybe a tutorial would be nice. If there was one, i didn't see it.