Auctria Software

We have used this product for several auctions, very happy

Pros

Ease of use, great for volunteers with limited software knowledge.

Cons

No complaints did everything we wanted, totally happy with product

Auctria has merged our silent auction with our tickets sales. This was a huge advantage for us. It cut our work in half! It was especially evident how great of a decision we had made in going with Auctria the day of the event.

Pros

I really liked the customer service. They got back to me in good time and had answers to all of my questions. The platform was good and user friendly. Check-in was a breeze and so was check-out with our silent auction winners. It was perfect for our event.

Cons

As always, user error was a huge part of our problem. There are a lot of great features in Auctria, but it can get a bit overwhelming, but through talking with customer service and getting the basics understood, I was able to easily figure out anything else.

I’ve used Auctria for a couple of clients and it has always been an affordable, simple, and effective option. Reports are easy to pull and comprehensive.

Pros

Easy to use, easy to train volunteers. Inexpensive solution.

Cons

Too many clicks to complete checkout and email statements.

Check out for our gala was always the most stressful part of the event. Auctria makes us look like pros. No more waiting in lines divided by the alphabet; any volunteer station can help any guest. There are no more piles of paper to sort and add the bids by hand. We honestly have very short lines at checkout which makes our last impression of the evening a good impression. In additions, we now have a great database of information about all aspects of our gala.

Pros

Auctria is so easy to use which is very important. My favorite feature is the amazing customer service. We've used Auctria for 4 years and Auctria makes improvements every year. They don't just make changes, they make IMPROVEMENTS. They incorporate the changes in a suttle way so we aren't completely re-training our volunteers every year, we just have to point out the new features.

Cons

The first year most of the credit cards were rejected because of the processor. The next year Auctria incorporated Authorize.net which enabled a variety of processors to work with Auctria. We used the processor we normally use for processing cards online and everything went smoothly.

Pros

Overall, it was easy for this new user to dive into.

Cons

The navigation was not entirely intuitive, but it was easy to figure out after poking around.

Auctria was our first foray into online bidding at an event. People were excited to try it and then the ease of use for the end user at the event was superb! I can't say enough great things about the customer support--the user guide is helpful, but knowing I could reach out with questions and get speedy, in depth response almost immediately? Priceless. They are not charging enough for this product!!!!

Pros

This software is really fairly intuitive..and if you can't figure it out? Customer Support is bar none.

Cons

Hmmmm..good question, maybe that I wish I could have further customized some of the printing to match our theme/documents.

We use Auctria for our Auctions- silent, live and online. The customer service is incredibly responsive and the reporting makes it seamless to design your own or use a standard report. Kudos to the developers- you have our complete respect.

Pros

Auctria is by far the best software I have ever used. I started with them 4 years ago and have seen them progress to become a package that is so user friendly and functional that all those I train in the package wish the developers should take on other markets!

Cons

I can't think of anything that I don't like about the program.

The Silent Auction runs over two days as part of a multi-faceted event and many attendees are only here for the weekend. Speedy log-in of bidders is essential to avoid them wandering off to other parts of the event and being able to reach winners quickly greatly enhances the chance of actually closing the sale. The quick bid entry feature let us log in winning bids on about 200 items in 40 minutes, then emails went out and we had only a handful of bounced emails or bidders with no email to handle by exception.

Pros

It was easy to learn for those of us setting up the auction and we could teach people quickly how to log bidders in, record winning bids and close sales. Being able to both print and email statements saved us hours of time previously spent calling winning bidders not present at the close of the auction.

Cons

it would have been nice to have the document set up from a prior option available, but being able to have two auctions open at once made copying not too tedious.

The tech support is amazing! It's great to be able to send them a question and they get back to you as soon as they can and always with a fix!

Pros

Easy roll over from previous auction items to this year! Saved me a lot of time!

Cons

Only issue is not being able to get a fix number of bid slots to be the same for silent auction items.

Recently, I decided to host a one-time silent auction to benefit a cancer charity. I'd never done anything like this before. I knew I want to take bids online before the auction but had no clue on how to go about it. My first inclination was just to use Facebook, but I decided to do some Google research on the topic first. Google's most useful return was Auctria's user guide. There, I learned about "pre-bidding" and what all it entailed. I realized I needed an auction platform outside of Facebook, and, obviously, Auctria was at the top of my consideration list. What ultimately secured Auctria my business was their demo mode. I didn't have to pay for their service and merely hope for the best. I was able to use their platform before committing to purchase a license.


Auctria's service was reasonably priced and user-friendly. The one time I needed Auctria's Customer Support Team, due to a bone-headed mistake on my part, they resolved the issue within minutes.


My silent auction was (shockingly) a terrific success and that was in no-small-part to Auctria's platform.

Pros

Pro 1: Auctria allowed me to test their platform with their "lite license" before committing.

Pro 2: Auctria's platform offers many features, including features I did not even realize I needed until my fundraising project was underway.


Pro 3: Auctria's user guide was very detailed and allowed me to tackle practically every problem I encountered when creating my auction site.


Pro 4: When I did need to contact customer support, they responded quickly and resolved my problems efficiently.

Cons

I did not encounter a con on this platform.

We have used this site three times and each time it gets easier and easier. I only contacted customer service once this year!

Pros

Very easy to use. Fantastic customer support!

Cons

I wish there was a way to print it the whole catalog including being able to upload ads and schedule and volunteer list, ect.

Wonderful to have!

Pros

An amazing way to organize and capture everything that come with a fundraising event! So nice!

Cons

Slow and reports don't always go out to supporters until later. CC processing is slow too

We had two technical problems we couldn't figure out, both times, vendor responded within hours to better explain how to use the software, or why we were having issues. Great customer service.

Pros

Very easy to import items, and images, and run auction. Web templates make it easy for you to customize the design of the site. Great to be able to choose website name, time zone, and send custom messages and statements to auction winners.

Cons

There was some confusion for users on the buy it now feature, but we can work that into instructions better on our next auction.

We have a very large charity auction once a year. About 130 Items. Because of the ease of imputing data, the checkout is quite rapid and our guests are very happy.

Pros

The software is very user friendly. It is easy to move through the programs with little or no training.

Cons

Would suggest some more reports to be available with regard to donations.

Very good. We have used Auctria (formerly Charity Auction Organizer) for many years now to run our school fundraiser auction and the software has continued to be improved year over year.

Pros

The ability to manage the entire auction from start to finish using one software.

Cons

The event ticket functionality is overly-complicated and it is too cumbersome to try to allow a couple to bid separately on the same bidder number in an easy manner.

A smoother event for our foundation

Pros

Ticket sales integrated with auction, and the ease of transitioning the online auction to the paper auction with display pages and bid sheets

Cons

Usability for guest enrollment was a question. A few guests made errors during enrollment, usually related to capturing guest names...not surprising or a major concern. However, there was also a scenario where bidder numbers were duplicated when users registered more than one guest...we assume it was usability or scenario related because it only happened occasionally.

being able to duplicate the entire auction from the previous year is super useful. It allows us to keep all the repeat items and save time on keying them in again.

Pros

The customer support is very fast, thorough and very useful. instead of searching the on line catalog you just type your question.

Cons

The auction functionality is not located where you would think it would be, not very intuitive thus you have to search more than you should.

Pros

Ease of use. It's very user friendly software and fairly easy to navigate. I also like that it prints bid sheets for you.

Cons

That it didn't work the night of our event. We tried to register the winning bids and it wouldn't do it, so we had to do it by hand.

Pros

Help desk was very helpful and gave prompt replies. They have added new functionality every year that makes the site more useful. For example, we used the thermometer this year in our email promos and I could see that it was a good motivator!

Cons

Not really a con, but I have asked that they add the ability to upload a file or attach one of their own (like a gift certificate) to the Send Email function without having to create a new web page for each attachment.

Pros

User-friendly would be #1 feature but the search feature I used with ease, and clicking back and forth quickly between tabs was helpful.

Cons

Probably a con for me would be when i first looked at it, I was overwhelmed, but then when I started using it, it was so easy.