I've been using Betachon Freight Auditing for a while now, and I couldn't be more satisfied. Their customer support is stellar—knowledgeable and responsive. The user-friendly online portal, equipped with robust analytical tools, has streamlined the auditing process, making it efficient and accessible. What sets Betachon apart is their ability to save my company a significant amount of money. Their diligent auditing catches overcharges, ensuring accurate billing for the services received. This, coupled with their excellent support and advanced online platform, makes Betachon an invaluable partner for any business looking for a reliable and cost-effective freight auditing solution. Highly recommended.

The online portal offered by Betachon is a game-changer in the freight auditing industry. It is not only user-friendly but also provides access to a wide array of data analytical tools. This streamlined platform has made the auditing process incredibly efficient, allowing me to easily monitor and analyze the performance of my shipments. The convenience and accessibility of the online portal have been pivotal in enhancing my overall experience with Betachon.

Nothing has been identified to date. The level of service has been incredible.

Hassle-free and accommodating

Hands down the account management and support. Always willing to handle any questions or accommodate requests. They've also been proactive in offering additional services that they think could produce additional savings.

Nothing that comes to mind, honestly the main take away for me is that I don't have to check everything all the time.

Our shipping is somewhat straightforward, but it has been nice to see our shipments being monitored and qualified as eligible for a refund without any effort.

I like that I can benefit from the product without actually doing anything to make it happen.

There were no issues that I have experienced difficulties at this time.

It has been excellent. Betachon's customer service is great. They take the time to review our requests, make changes and in the process, have worked with us to help make their services even better.

Reporting functionality, customer service and value for the money.

I would love to be able to click on the interactive heat maps and volume maps and have "drill downs" from those.

The software is a breeze, simple and easy to use. I loved how Betachon helped set up our vendors overseas to use the software - very clutch for us to be hands off booking of our freight from our factories worldwide -- while having the insight and analytics at our fingertips. 10/10 group at Betachon.

None! Very easy to use, and they'll help you every step of the way.

The team was extremely helpful and responsive

Recovery service audit reporting was simple and comprehensive.

The application supported all of needs. We didn't encounter any areas that require improvements.

Me and My team overall have a great relationship with Betachon they are very good at what they do and they know how to communicate with us on any situations we use them for

Great Savings and very easy to work with

Not much they do exactly what they need to do

Betachon not only automated the process of checking missed services by each of our carriers but also gave me a long list of other opportunities to check on. I have great relationships with our carriers and reps but they are in this to make money also. Betachon is able to leverage their database and benchmark our accounts based on other like accounts to get the best contract as possible.

The Betachon software was easy to setup and they do all the leg work.

I really can't think of any Cons at this time.

Easy to work with, response times are very quick (same day and often within hours).

Very easy to set-up was done in a day with minimal effort and started working right away. We are a small team that doesn't have time to analyze every UPS invoice so we find this to be an effective hands off way to do the job on its own without using up our resources.

We found the commission they take to be kind of high but after working with Betachon for some time and paying on time, this has become negotiable.

Very competitive pricing and efficiency for shipping within US.

No issues so far. Happy with the service.

Betachon has streamlined our claims filing with UPS. With their automatic claim filing feature, we have drastically reduced the amount of time spent filing claims. While we did not have the time prior to Betachon to search for delayed deliveries on shipping methods like Next Day Air and Second Day Air, we now automatically have claims filed and being awarded those claims. Its been a huge value add to our business and that of our customers.

Betachon has been great! I have no negatives to report!

We use Betachon to book all of our international air shipments. their pricing and service far exceeds the other service providers we have used in this capacity. Their customer service is always responsive and timely with great follow through.

The software is very intuitive and easy to use. We use software from all of the international carries and the Betachon interface is far superior.

It would be great if their was a way to submit a general customer service request via the portal.

Overall it has been great. The people are nice, knowledgeable, and helpful whenever I need them.

Their customer service is INCREDIBLE. Multiple times, they have reviewed my contracts with UPS/FedEx and let me know what I should renegotiate. We are a low-frequency shipper, and they don't make a lot of money off of us, but they still treat us just as important as other clients.

Taking 50% of the credits is pretty high.

Love the sotwar eand the team at Betacon. They are always available to us for help.

Finding the data was easy. The clean and easy to use interface.

I did not dislike anything. I had a questionbut the team answered it right away.

Very happy with Service for 8 + Years.... Thank you Betachon great Job keep it up

Very good and easy! Its just what we needed...

Over good service no complaints Thank you and keep it up!

The auditing system is very good for pulling reports for my account. I was not able to get any money back from the damage claim/late delivery notifications because the UPS courier service I have been using provides a great service and a safe journey for our packages.

Very easy to use, pull reports, and analyze any issues or delays with common courier services.

No option to use UPS for domestic shipments. Fedex typically has bad service in the area.

We have a lot of services that we are being charged for and the service has been provided, you guys have been disputing these charges and we have an outcome that we like.

What we like the most, is us saving money and making sure we are getting charged for the service that was provided for us and the company.

There has not been anything we haven't liked.

It's been great! Refunds received from FedEx all via automation. Would recommend

It's all automated so we don't have to look into our shipments ourselves

Nothing. It's been great thus far! They've given us money back on delayed shipments

Betachon is really easy to use and provides and great overview into your shipments. It easy to review late shipments and received refunds. The customer service team is great and responsive. We are very happy with the overall quality of the service.

One thing I would like to see in the weekly email reports is a summary of the late deliveries for that week.

Good experience.

Reporting provided on shipping metrics and KPI's. Providing refunds for late shipments or missed UPS tickets.

Nothing to comment here. I like the software as is.

I like the heat map and reposting tools. but more importantly the customer care is superb.

The software is good. You have to learn the ins and outs like any new software.

Betachon has saved us thousands of dollars in finding billing mistakes of the common carriers. Betachon's software makes the process more efficient in finding the errors Our internal team does not have the capacity otherwise. I recommend Betachon to companies like ours needing help in reviewing a high volume of shipping invoices from the common carriers.

User friendliness of the software made learning curve short.

I do not have any negative feedback on the software.

Once you set up , it runs itself and provides weekly reports to see where refunds are coming from !

no complaints with any of the functions.

Easy set up. Nice interface, and it's all automated! And if you ever need anything, customer support are very accessible and helpful!

I have not encountered any downside.....

Solid package

Ease of roll out. Claims feature allows for each submission of claims.

Reporting for identifying rate issues can be improved on.