DECISION FOCUS
About DECISION FOCUS
DECISION FOCUS Pricing
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Most Helpful Reviews for DECISION FOCUS
1 - 5 of 21 Reviews
Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Decision Focus - GRC Review
Decision Focus is a strong technology platform that is both scalable and flexible. I was impressed by the speed at which we were able to implement the solution. The team at Decision Focus was fantastic to work with.
CONSIn certain areas, Decision Focus can benefit from improving its documentation as it evolves its product.
Joe
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
A great product and a great company!
Honestly, it was a great experience. Decision Focus always felt like an extension of our team more than a vendor.
PROSThe flexibility of the product and the speed of implementation and the ease of changes. The Decision Focus team is just wonderful to work with. They really do partner with you to help you implement the best solution for your business. Our users loved the DF product, in particular the look / feel and ease of use. The extensive reporting capabilities were also a favorite.
CONSAt first, we were unsure how their support hours would work for us. Decision Focus is based in Europe vs US for us. However, this very, very rarely became an issue due to the quality of the team and product.
Reason for choosing DECISION FOCUS
Decision Focus was willing to work with us to deliver a solution that met our business needs in a very fast timeline.
Reasons for switching to DECISION FOCUS
Capterra doesn't list the correct Focal Point software as an option. We switched from Unicom Focal Point to DF.
Glenn
Financial Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
Lockton Year review
I have been a client with DF for many years with different organisations and their client centric approach is first class. This latest implementation has been a joy, especially on the risk side. If there were to be one enhancement, it would be to provide a little more of a firm hand on the rudder instead of letting the client control too much. When resource with minimal systems experience on the client side are playing a key role, they can lack direction which hopefully DF have experience of. Be firmer at times. With no starting position, spec or prototype in many cases you can disappear into the dreams of the client too easily !
PROSEasy to set up if you stick to the key requirements, do go mad from the outset!!! Very easy to use and configure to your needs. Training up internal resource to provide initial support as well as low level development is a great way of keeping development costs down. Lots and lots of functionality, more than you can ever need.
CONSLack of visibility on support spend and detail on the invoicing. Because it can do ANYTHING you have to be careful you don't get carried away with trying to develop EVERYTHING. Requires significant discipline on the clients behalf. During this period of implementation of 2-4 modules we have experienced a high turnover of contacts and resource in DF with little comms from DF. Hoping for more stability going forward.
Reasons for switching to DECISION FOCUS
DF provided a better licensing approach as well as a tried and tested client focus that was lacking with the previous supplier.
Matthew
Oil & Energy, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2024
Decision Focus user review
It can be a clunky experience and confusing to update and change functionalities.
PROSLots of different ways to view data. Reports can be exported to Excel to allow manipulation of data.
CONSToo much data and it is slow. When errors occur responses from the chat function are intermittent.
Reasons for switching to DECISION FOCUS
Focal Point was no longer being used by the consultancy providing the product.
Mark
Insurance, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Flexible Value for Money
Fantastic. We feel valued as a client of Decision Focus, not just a number - which was the feeling we had speaking with other providers.
PROSThat Decision Focus did not try to force us to adapt their workflow/process/system. We reviewed other products that are more mature, but where we would have had to adapted our process to theirs. Decision Focus listened to what we wanted and made us feel valued as a prospective customer. We were also convinced by the licencing model which allows access to all modules. To get the same functionality with other providers would have have been several times the cost of the Decision Focus implementation, both at set up and on an ongoing basis.
CONSThere needs to be an acceptance that when you develop your own module with customised functionality it will take time and there may be some hiccups along the way. Proper planning and testing can mitigate this though.
Reason for choosing DECISION FOCUS
The reasons set out above - cost and flexibility of workflow
Reasons for switching to DECISION FOCUS
We wanted to transition to a modern web based system