All DECISION FOCUS Reviews
1-21 of 21 Reviews
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Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Decision Focus - GRC Review
Decision Focus is a strong technology platform that is both scalable and flexible. I was impressed by the speed at which we were able to implement the solution. The team at Decision Focus was fantastic to work with.
CONSIn certain areas, Decision Focus can benefit from improving its documentation as it evolves its product.
Joe
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
A great product and a great company!
Honestly, it was a great experience. Decision Focus always felt like an extension of our team more than a vendor.
PROSThe flexibility of the product and the speed of implementation and the ease of changes. The Decision Focus team is just wonderful to work with. They really do partner with you to help you implement the best solution for your business. Our users loved the DF product, in particular the look / feel and ease of use. The extensive reporting capabilities were also a favorite.
CONSAt first, we were unsure how their support hours would work for us. Decision Focus is based in Europe vs US for us. However, this very, very rarely became an issue due to the quality of the team and product.
Reason for choosing DECISION FOCUS
Decision Focus was willing to work with us to deliver a solution that met our business needs in a very fast timeline.
Reasons for switching to DECISION FOCUS
Capterra doesn't list the correct Focal Point software as an option. We switched from Unicom Focal Point to DF.
Glenn
Financial Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
Lockton Year review
I have been a client with DF for many years with different organisations and their client centric approach is first class. This latest implementation has been a joy, especially on the risk side. If there were to be one enhancement, it would be to provide a little more of a firm hand on the rudder instead of letting the client control too much. When resource with minimal systems experience on the client side are playing a key role, they can lack direction which hopefully DF have experience of. Be firmer at times. With no starting position, spec or prototype in many cases you can disappear into the dreams of the client too easily !
PROSEasy to set up if you stick to the key requirements, do go mad from the outset!!! Very easy to use and configure to your needs. Training up internal resource to provide initial support as well as low level development is a great way of keeping development costs down. Lots and lots of functionality, more than you can ever need.
CONSLack of visibility on support spend and detail on the invoicing. Because it can do ANYTHING you have to be careful you don't get carried away with trying to develop EVERYTHING. Requires significant discipline on the clients behalf. During this period of implementation of 2-4 modules we have experienced a high turnover of contacts and resource in DF with little comms from DF. Hoping for more stability going forward.
Reasons for switching to DECISION FOCUS
DF provided a better licensing approach as well as a tried and tested client focus that was lacking with the previous supplier.
Matthew
Oil & Energy, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2024
Decision Focus user review
It can be a clunky experience and confusing to update and change functionalities.
PROSLots of different ways to view data. Reports can be exported to Excel to allow manipulation of data.
CONSToo much data and it is slow. When errors occur responses from the chat function are intermittent.
Reasons for switching to DECISION FOCUS
Focal Point was no longer being used by the consultancy providing the product.
Mark
Insurance, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Flexible Value for Money
Fantastic. We feel valued as a client of Decision Focus, not just a number - which was the feeling we had speaking with other providers.
PROSThat Decision Focus did not try to force us to adapt their workflow/process/system. We reviewed other products that are more mature, but where we would have had to adapted our process to theirs. Decision Focus listened to what we wanted and made us feel valued as a prospective customer. We were also convinced by the licencing model which allows access to all modules. To get the same functionality with other providers would have have been several times the cost of the Decision Focus implementation, both at set up and on an ongoing basis.
CONSThere needs to be an acceptance that when you develop your own module with customised functionality it will take time and there may be some hiccups along the way. Proper planning and testing can mitigate this though.
Reason for choosing DECISION FOCUS
The reasons set out above - cost and flexibility of workflow
Reasons for switching to DECISION FOCUS
We wanted to transition to a modern web based system
Sunita
Banking, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2024
Decision Focus
The usability of the software is amazing. The configurations are quite simple to use and users can be easily trained.
CONSThere are no admin level logs that can be monitored or managed. The support is not 24/7 so when there is an outage, we need to wait for few hours for support to respond.
Reasons for switching to DECISION FOCUS
Better usability and support. Easy to use and more customization. Better performance.
Micael
Mechanical or Industrial Engineering, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
ESAB review
Overall very good experience that has helped our organization a lot. Also, excellent support from [sensitive content hidden] that has helped us build the ESAB workspace with all components.
PROSThe flexibility and ability to meet the specific demands from different stakeholders.
CONSSome users have recurring problems with accessing DF due to addition of "onmicrosoft" to the email related to microsoft365. Difficult to export data from checklists.
Adam
Insurance, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great Flexibility and Speed of Delivery
really positive DFN are one of the best suppliers we have worked with. Even where we have challenges they are discussed in an professional manner with acceptable resolutions given Really enjoy working with you!!
PROSthe ability to implement new features the speed of delivery Nearly everything is possible Good challenges/discussions with our consultants Consultants/management are always happy and great to work with Can tell employees are happy working within the company
CONSAs DFN have grown the infrastructure support hasn't grown as quickly. Release management process could improve. Sometimes appears rushed behind the scenes
Reason for choosing DECISION FOCUS
N/A - We already chose DFN when i joined the business
Marina
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great tool that simplifies usage within the GRC area, and across the wider business
Very good system solution which replaced many of our manual processes. Good usability and can be customised according to the business needs. Simple to use and navigate.
PROSInteractive, customizable, user friendly, simple to use.
CONSIt would have been useful to be able to customise some of our pop up / guidance windows to include other visuals rather than just text.
Reason for choosing DECISION FOCUS
User friendly, data storage and maintenance capabilities, data reporting - all of which is key as it is being used by various business owners.
Ste
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Operational Resilience
The system is easy to use and implementing change is really straight forward. The DFN team are excellent and the dev team are really supportive
PROSThe ability to build a new module and tailor the platform to our needs.
CONSThe user interface could look better .
Daniel
Insurance, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2024
User friendly
Is a user friendly product with many people just able to et on and start using it.
CONSSome of the additional modules seem overly complicated and the integration between modules seems to be difficult at times.
Heather
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
DF Review
Ease of use and the ease of implementing changes. DF colleagues are very responsive and easy to work with.
CONSSometimes can run slowly, however seems to have improved recently.
Mollie
Insurance, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Decision Focus for Risk Management
Easy to use, functional and user friendly. Able to get in contact with consultants quickly and always receive a personalised response.
CONSInvoices could be less generic, would be useful to understand the breakdown of costs. Communication when team changes are made could be conveyed better.
Reasons for switching to DECISION FOCUS
Non-functional, was unable to keep up with the pace of change.
Miken
Insurance, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Initial Implementation
Very professional and dedicated staff, who seem to enjoy working for the company.
PROSIts no code so its ease of configurability is a plus.
CONSVery infrequently can be buggy, but these are normally fixed very quickly.
Reason for choosing DECISION FOCUS
Its reputation is growing, it's ease of configurability compared to competitors, and its flexibility.
Kushil
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Decision Focus Review
- Usability - Risk and Control Module - Interface
CONSHave not experienced any negative side so far. However, the user management for having multiple roles in multiple workspace can cause confusion to internal and external users.
Ali
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Flexible, Intuitive GRC tool
The team at Decision Focus have been beyond helpful, helping us to configure the system for a module which leverages parts of the modules which they have already designed.
PROSThe flexibility of the system allowing for different configurations whilst maintaining its ease of use, reporting and aesthetics.
CONSNothing, the system is easy to use, flexible and the reporting & analytics is great.
Reason for choosing DECISION FOCUS
Decision Focus was more intuitive than other systems
John
Financial Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Decision Focus - Adaptable and Flexible
We feel well supported and understood by the team at Decision Focus. They listen to our needs and have tried very hard to meet them as much as possible. The development team are knowledgeable and keen to deliver the best solution they can. The relationship management support has also been highly effective in building our relationship.
PROSAs a company, we were very impressed with Decision Focus' approach to our unique use cases. They were very helpful in listening to our needs and suggesting solutions which would meet both our needs and those of our clients.
CONSVery little. At a push, I would say the responses between initial communication and the point of our first demo was very occasionally slight slow. Since this time, the communication has been perfect.
Gary
Financial Services, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Great step up from Excel based platform for Risk Management
Ease of use, speed of deployment, agility, responsiveness of development team
CONSReporting out of the tool is quite limited in terms of design
Leon
Insurance, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2024
Highly configurable, agile deployment
Highly configurable and agile deployment.
CONSNo baseline or off the shelf product to limit build and test impact on customers using the platform to manage processes in compliance with recognised standards e.g. Internal Audit
Reason for choosing DECISION FOCUS
Market knowledge, agile delivery, cost and timing
raphael
Insurance, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed February 2024
a simple interface that is very difficult to customise
Decision focus is a friendly company with a very strong start up feel.
PROSThe interface looks clean and covers most risk and control areas
CONSDecision focus is a database and is not a worflow tool. it does not allow out of the box to have an approval chain for changes of records. The platform feels like microsoft power BI + access database but is not as easy to develop for end users. Unlike most other platforms, there is no user guide materials available which makes it impossible to understand how to develop more adavanced functionalities. Building a simple report or using the robot functionalities is not possible without support from DF.
Steven
Insurance, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2024
GRC Prospective
Usability and design of the platform struck me as the main highlight that i observed.
CONSthe delegation model seems a little difficult to understand