All AutoXplorer Reviews
1-25 of 35 Reviews
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Michael
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
The Best Software For Selling Cars
They are very quick to answer any questions and they take care of any issues promptly.
PROSI have been with AutoXplorer since 2003. I have tried a couple of the competitors, but they don't compare in price or ease of use. I would highly recommend them.
CONSNothing. I like everything about the software.
Reason for choosing AutoXplorer
Cost and ease of use.
Vendor Response
Michael, thanks for being a loyal client for 16 years!! We are happy you looked around and came back. That means a lot to us that you found us to be the best in the market :)
Replied July 2019
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
Good Customer Support - For a Price
The cost of the monthly support license became excessive. We ended up changing vendors.
PROSThe software was very simple to deploy and install. especially if you are a small retail auto dealer or wholesaler. Vendor was extremely receptive to adding new forms. I also liked the integration with 700credit.
CONSNavigating between the screens is pretty cumbersome, especially for the most common of functions (i.e. vehicle intake, basic retail transaction, etc..)
Reason for choosing AutoXplorer
We were beta testers for the product because our dealership was in a very small state.
Vendor Response
Dear anonymous user! Thank you for your feedback!
Replied December 2020
Justin
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Do not trust your business with the
For years it was great, now the new company holds you hostage and won’t honor existing commitments contracts.
PROSWas a great product until new owners bought the company, now they won’t honor existing contracts and 10 years of customer data an over 7000 records are gone unless we pay up the nose for a new platform when we had purchased a license years ago.
CONSThe new [sensitive content hidden]. they won’t honor existing contracts and will force you to a new platform, otherwise years of data is gone
Nicholas
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Family Auto Sales - Wouldnt change for anybody.
As a car guy that has used almost every platform out there for desking and inventory management I will be happy to stand behind this product and put them up against the heaviest of hitters. It does exactly what I need it to and then some.
PROSEverything we really need is integrated, from our desking tools, to inventory, even running credit through their affiliates if we choose to go that route.
CONSIts software, doesnt matter if its Microsoft or AutoXplorer, issues will arise but everytime we have had an issue the technical support team was quick to answer our phone call and address whatever the problem was at that moment. I cant remember one time having downtime that lasted for more then the length of the phone call.
Vendor Response
Nicholas, your words mean a whole lot to our staff. Your support is appreciated. We are so happy that you are pleased with our product and service. Thanks again for your kind words.
Replied May 2019
Ali
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Easy
I've been with AutoXplorer since 2012 and have seen lots of improvement since.
PROSThis software is so easy that any body can use and master it in a very short time. Starting with the inventory, all needs to be done to enter VIN number and Pictures and the Price and you can take it to your website and any other engine search for advertising, and when it come to make a deal all you enter is the customer's information and the rest is done by Autoxplorer!
CONSThe only thing that I wanted to see was to have multi finance companies to be on the same page.
Vendor Response
Dear Ali, your. Thank you for your kind comments. It's client's like you that give us motivation to work hard!
Replied May 2019
Thair
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Very Easy to Use!
They are VERY good about customer service, the support team is litteraly always available to help aso soon as you call.
PROSWhats best about his software is that it is very easy to use, everthing is set up very organized and self explanatory. If you're good with computers you will litteraly teach yourself within an hour on how everything works.
CONSIf your pc isnt up to date it causes the software to not function sometimes where you have to call customer support.
Vendor Response
Dear Thair, we are pleased to know that you are happy with the AutoXplorer product and service. We value your comments.
Replied June 2019
AGUSTIN
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
NICE SOFTWARE
GOOD PROGRAM , THE TECH SUPPORT ITS A PLUS ALWAYS THERE , FAST AND EASY . THANK YOU!
PROSITS VERY EASY TO WORK , ITS MARK ON STEPS 1 TO 5 YOU CAN CHOOSE THE FORMS YOU NEED, ITS FASTER THAT WAY , ADVERTISE , UPLOAD PICTURES ETC . GOOD PROGRAM.
CONSSOME FORMS FROM [SENSITIVE CONTENT HIDDEN] ARE NOT UP DATE . BUT THE ESSENTIAL ARE THERE.
Vendor Response
Dear Augustin, Thank you for your support and feedback. We will have the Reynolds PDF forms up by June.
Replied May 2019
Simon
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great Customer Service
All together, it's perfect.
PROSIt's really user friendly, easy to use with no complications. The customer service and support team is amazing and always available to help with your issues.
CONSI only wish we could have our own username and password.
Reason for choosing AutoXplorer
It was recommended by a dealer friend.
Vendor Response
Simon, we value you as a client. We will contact you to setup your user name and password, it is part of our security module which you can setup yourself.
Replied July 2019
Vee
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Best Tool for ANY Dealer!!!
The software is very user friendly and adaptable. Customer service is always there when you need them. Also the fact that they resolve the issue without a walk through makes our lives so much easier and less stressful.
PROSThe fact that I am able to use this as a one stop shop. I am able to handle all of my sales, finance, advertisment and run reports all with great ease!! Great software!
CONSThat I didnt know about it sooner. Would recommend 100%
Vendor Response
Dear Vee, thank you for your kind words and we are happy to know the the program is working for you. We do try hard to make sure our dealers are happy with our service and products.
Replied May 2019
sean
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
best program for the buck
Representative in support are the best part of Autox . They takes care of any problems right away. I have used rey rey, auto manager and dealer track. for the buck this is the best.
CONSAR left. Hours could be better for support. Nice that I am able to call representative though.
Vendor Response
Dear Sean, we are happy to know you are pleased with our products and service. It's comments like yours that keeps us going!
Replied May 2019
SHILO
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2019
Good Value but somewhat limited on capabilities
Ease of use, software is very easy to navigate
CONSNo leasing module is available and there isn't a way (according to tech support) to automatically add in late fees in the BHPH accounts rec. area.
Vendor Response
Shilo, Thank you for your review. We will get the leasing module as soon as we get more requests from the independent dealerships. We put priority on our projects and lease module is a low priority now. We will keep you posted :).
Replied July 2019
Ben
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Reliable up todate company
I have been with auto explorer for 15 Years and I am very satisfied with their services.
PROSThe software is easy to work with, getting updates on time,
CONSit does not do reminder for payment due for in house financing or pick up payments.
Vendor Response
Ben, thank you for your feedback. We did hear your wish list and we will bring it up in our next meeting.
Replied June 2019
lucy
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
AutoXplorer Review
I been using autoxplorers since day one, over 20 years . I love it and very happy with software and service.
PROSEASY EASY EASY TO LEARN!!! SERVICE IS AWESOME
CONSThere's nothing that I dislike I am very happy with software.
Vendor Response
Lucy, thank you for trusting us for the past 20 years. Your approval as a long time dealer means the world to us :).
Replied December 2020
Nahed
Automotive, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
THE BEST PLATFORM HANDS DOWN
I love how easy this platform is, compared to other platforms this is by far the most simple. I highly recommend this if you’re not tech savvy.
CONSI have absolutely nothing to say, it’s literally my only way for almost 10 years.
Vendor Response
Nahed, Thank you for your kind words. We love the fact you are happy with our products and services!
Replied July 2019
CHRISTINA
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
AUTOXPLORER HELPED US GROW!
great!
PROSautoxplorer is what helped me while learning and growing my new company! The Rep was there from day 1 to teach me, their system is easy to use & so helpful.
CONSCould be updated a bit...system is a bit outdated
Vendor Response
Christina, Thank you for your feedback. We are in the process of creating a True cloud version of the product!!
Replied June 2019
drew
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great and easy to use
AutoXplorer does everything I need it to do for my auto dealership
CONSI'm happy with the program, there has not been any issues, I'd only note that when Windows updates there is often a problem with my printers resetting
Vendor Response
Dear Drew, we are happy to know you are happy with our product ans service. We appreciate your support!
Replied May 2019
BRANDON
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great Product
perfect for a small car business, very affordable and gets the job done.
PROSIts very easy to use, very straight forward.
CONSnothing really, it does look kind of outdated but it gets the job done.
Vendor Response
Brandon, thanks for your feedback. We are in the process of creating a new, True cloud version of the products with all the bells and whistles! Stay tuned.
Replied July 2019
gilbert
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great desktop application
have used autoxplorer for about 10 years now,
PROSthis program stores all of the customer information, makes selling a car a breeze
CONSno negatives as far as what i use the application for.
Vendor Response
Gilbert, knowing that we have done our job and kept you happy for 10 years, makes us very happy! We look forward to serving you for another 10 years :)!
Replied May 2019
Maria
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
AutoXplorer is the best.
for the money , we have a complete auto dealer package.
PROSIt is user friendly! With great support.
CONSat the begining we could not use some form the were available at the time. The selection of forms has expanded since then.
Vendor Response
Maria, we are glad to have you on board fot the past 20 years!!! You are a valued client.
Replied June 2019
Miguel
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2019
Autoxplorer
Great for auto sales. Easy to input sales, reconditioning and run reports.
PROSEasy tabs for what you need to do. Sold, Inventory, BHPH
CONSSlow loading or transition at times from second and third computer.
Vendor Response
Miguel, thank you for your feedback. We value your opinion and will work towards making the product better.
Replied May 2019
Kevin
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
AutoXplorer is a great tool for small to mid-sized dealerships!
Solid...not spectacular, but solid.
PROSInexpensive and built to do everything you NEED it to do!
CONSUpdates were infrequent and had to be requested.
Vendor Response
Kevin, than you for your honest feedback. We ae happy to say that many exiting features and coming in 2021!
Replied December 2020
REZA
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
MANY YEARS OF GOOD SUPPORT! THANK YOU AUTOXPLORER!
very satisfied customer. recommended to few other dealer.
PROSGreat customer support, up to date forms and easy inventory management.
CONSminor update bugs which were fixed quickly
Vendor Response
Thank You Reza. We thank you for business and we look forward to serving you many years to come.
Replied December 2020
lorenz
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
very please with the program
easy to use, very good customer service!
CONSi have no issues with this program, been very goood.
Vendor Response
Dear Lorenz, Thank you for your review. We are happy to know that the program is functioning to your satisfaction and you are happy with our customer support!
Replied December 2020
James
Automotive, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2020
Simple Desking Software
I purchased that for few of my small dealer clients, and it is doing the job.
PROSThere are so many desking software for car dealer, but which is the right software for one depend on dealer size and operation. AutoXplorer is simple and effective for small car dealers.
CONSThis software has all features that a small car dealer need to keep track of inventory and customer, but when it comes to creating reports, it need improvement.
Vendor Response
Thank you James. We understand independent dealers and we know their challenges. To get a nice review from a consultant is great :).
Replied October 2020
JUANA
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
GOOD SOFTWARE
VERY SIMPLE AND EASY TO MANAGE AND SUPPORT IS ALWAYS VERY HELPFULL.
PROSVERY EASY TO USE, NOT COMPLICATED AT ALL.
CONSWISH I COULD PERSONALIZE MY WEBPAGE A BIT MORE.
Vendor Response
Juana, thank you for your honest feedback. We are working on the features and you will see updates soon!
Replied May 2019