Anyone can set up a auto dealership and have it operational and effective in a week.

Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.

The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.

I would like to say I’m very impressed with the continual updates and improvements The Team at Dealer Center continues to make, regularly. It’s like owning an Apple computer and getting updates every 45 to 60 days. In an industry that’s notorious for creating software and promising to make improvements ONE DAY... Dealer Center is a breath of fresh air. A tech company creating Automotive Software solutions. The updates and improvements are continual. Their motto is certainly to be the best, which means we must get better every day. Never static, never stuck, never the same old same old... I’m a believer.

Easy to use, intuitive in fact. Everything you need and more. Cannot beat the value. All in one solutions for Independent dealers of all sizes.

Nothing negative to say. Nothing else to say about the CONS ......

I loved this program when i 1st got it. It was easy to use and rarely had any problems. Since the new version came out its been nothing but problem after problem and it is not user friendly at all. To do the most basic tasks you have to call customer support, which is terrible, and wait for them to figure it out. Often I end up figuring how to do it before they do. My service rep has no clue how to do the most basics of tasks and I get frustrated every time I call. Often I have to call and or email several times to get one thing fixed, and sometimes 4 or 5 times about the same issue. There is a lot of stuff you can do with it now, and i think most of it is a good idea and I would hate to have to do it, but i'm starting to look at other bhph software. It has a lot of features, but its more Unnecessarily complicated and I always have to call to figure out the special trick to do what i need to do. I just don't want to deal with dealercenter anymore.

Lots of great features

Nobody an figure out how to use it including their own support

EASY TO USE MY REP [sensitive content hidden] IS GREAT AND VERY HELPFUL

Customer support team was not helpful with the inventory transfer

Overall it’s been fantastic working with finance companies

Access to a number of finance companies

Cost isn’t much but I think it should be free since the finance companies are paying a fee as well

My overall experience has been good. I am always met with a polite knowledgeable rep that is willing to help. Issues that have not been resolved recently are Multiple Website issues, ValueAds, and Mobile App

The convenience of everything being in one place

Limitations on Police Book, Mobile App Auction issues, Some issues with fees. email and text with customers the inability to jump,p between mobile and desktop in real-time is problem

My overall experience has been awesome! [sensitive content hidden] is my sales rep and I love her to pieces! She has been essential to my growth and knowledge with the software. She's really the reason I've expanded the tools that I use including Routeone and out of state titling practices.

I Love my website and how easy it is to manager inventory on the dealercenter homepage and app. I also love the fact that customers can submit applications via my website for an easier sales process.

Prices is my least favorite factor but I love the software.

Positive

Easy to navigate the website, being able to have website leads go into the same place you run credit from and do your deals from makes Dealer Centers website a no brainer. The R1 integration to the DMS sold me. saving me time and money.

Nothing, I have liked everything about the system

This software allows us to do nearly everything without having to rely on other products. Integration is almost seamless with carfax, Quickbooks, autocheck, auction houses, and the list goes on.

You do pay quite a bit for the packages but we believe it is worth it.

Overall my experience with DealerCenter has been positive... easy to use & great customer support

The software enables me to manage my business from a single application

Currently I'm unable to manage Facebook Marketplace leads, although they are currently rolling out their solution.

Live training with rep. help me learn and get the most out of the system. also they provide 24 hr 7 days a week support. he stayed over an hour on the phone just making sure that my questions were answered. did not feel rushed at all or like he had to be somewhere else. just very patient and knowledgeable, it helps that he is familiar with the business.

I definitely would say ease of use. this software let you seamlessly add remove sort what ever you need to do with out make you aggravated. you can literally point and click and get it done. nothing to install ever "except the app". I don't know who you are using now but if you give Dc a try they'll make you a believer.

nothing really it take getting a little to get use to the system but they have these quick little 1 min videos that basically cover things you have not even thought of yet.

Lots of feature as a CRM provider for all of my inventory and customers. Provides almost all of the necessary paperwork that I need for most sales and can always update more.

Costs can add up when adding more and more services.

So far it has been positive. Very intuitive. I would like to see some improvements, but it seems they are working on them.

Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.

You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.

My overall experience been outstanding! [sensitive content hidden] did an amazing job and this level of excellence is being continued by [sensitive content hidden] has done an outstanding job on our website.

The reports are easy to navigate and friendly on the eyes. The system overall is very intuitive and easy to teach new hires. We have almost every single (most important) items activated. DMS; CRM; Credit Pulls; Website; Inventory Export to 3rd party website. We are very please with the system overall.

Still too much geared towards WFS; WFI and 'preferred' lenders. Customer 'support' in the Philippines from time to time.

Overall a great product that has more positives than negatives. Local account representatives are US based in Los Angeles and they are spectacular to deal with. When you need tech support, you'll have some headaches as they are based in India. Indian support crew are very professional, but often times I find it that they do not understand the issues.

Endless features. Dealercenter is a la carte so you can sign up for whatever you want. We are currently signed up with their booking feature, history reports, CRM, DMS etc. All of their software has become much easier to use and they are slowly making it more graphics oriented. The CRM and DMS are priceless features that allow you to run your every day dealer operations.

The CRM has issues when responding to leads. A lot of times we receive leads coming from 3rd parties and replying to those leads through the CRM can be a headache as it isn't as simple as hitting reply. A lot of times you need to copy the email address of the client and start a new email chain as the received email will only respond to the 3rd party generic lead.

What would I do without DealerCenter? I use DealerCenter for every aspect of my business. It is the best software out there for car dealerships because it is truly the only All In One Solution for car dealerships I have come across. From inventory acquisition, to marketing my inventory, managing my customers, and getting my deals done, there is nothing they don't do. I also was able to save a lot of money by switching from 700credit to DealerCenter to run my customer credit. I don't know how I managed my business before DealerCenter. Not to mention how helpful my rep is. There is nothing she can't figure out! [sensitive content hidden] is a huge asset to my business and I am so thankful for her!

No free DealerCenter swag, and no dealer meetings or workshops in Arkansas

Overall, the system has covered the basics of our DMS needs and has proven to be worth the money that it costs in comparison to other DMS systems. My new rep was extremely friendly and genuinely seemed to care about helping me today.

Integration with DealerTrack & Route One, Dealer Group Setting, You can't beat the price...

Some of the forms, ie; the credit application doesn't carry over a lot of the fields necessary for some of our other lenders and isn't as user friendly as I would like to see. There's almost too much information and too many screens.

My experience started several months ago when I personally took over the Financing for Leto Auto, LLC. I was very fortunate to have as my helper and still do, The support staff who has guided me through everything concerning Dealer Center. I have my inventory, my financing, contacts and webpage all through DC. She guided me through each step and informed me of programs available that I didn't even know about. I can call her anytime and receive the help that I need. She is constantly calling on me to make sure I am OK and have no problems. She was not my assigned representative but took over my account when the original representative failed to maintain contact with me. She is very thorough and knowledgeable of the entire Dealer Center program and I lean very heavily on her for help. Her personality is excellent and I never feel like she is talking down to me. She is an asset to your company who deserves to be treated as a VIP. I don't mind spending the money when I get a top notch software program and an outstanding representative to guide me through the use of it.

That I can handle all my dealership business at one location.

Having to sign back in so many times a day just because I leave it idle a little too long.

The support team provided a quick and easy training for add OAPP

I like that i can use the app for scanning drivers license and vins. It's easy to use and has all the documents needed.

I dont like that the license scanner does not put the correct state or expiration date

I had the best experience with DealerCenter's rep today. We actually knew each other when he was my rep at his previous company and my previous dealer. I was already impressed with the softweare and DealerCenter prior but the special service our rep provided me by pointing out areas in my business that I can patch up and tweak for the better based on his automotive experience in the past was the icing on the cake! DealerCenter is an awesome tool and any dealership serious about their business and lead manaagment should seriously consider using DealerCenter!

there really aren't many cons since it's an awesome tool and you get so much value out of it. Maybe to nitpick, we would like to have some more options with the e-mail templates.

Customer service is extremely helpful! you should have her cloned and pay her double. she makes calling with a problem a good experience. always helpful and keeps you smiling. I have been in the car business for 36 years and she is a keeper. knowledgeable and friendly is a great and rare combination. person to person contact is more valuable than ever in this day and age of computer routers which is so impersonal. I wish more companies would go back to friendly people who talk to you instead of bouncing you around their computer system.

Your products and DMS provides a lot of value for the price point compared to the more expensive platforms. I was paying way too much for Dealerscloud before. [SENSITIVE CONTENT HIDDEN] my rep showed me how to navigate through training and answered all my questions completely.

I love the mobile app and VIN scanner. Super easy for me to add vehicles to inventory

Nothing comes to mind at this moment right now

It's a great app to handle all the information and inventory of cars, you can also send the deal to the banks and financial companies through Dealercenter. You can add all the information of the customers, the deals and the inventory.

The app is not soo intuitive or easy to use, sometimes is not easy to find a deal, a car or a customer. If you don't find what your looking for, the system doesn't show you that it didn't find it. If you have more than one dealer, it's not easy to handle both inventories, you have to go to each dealer to look for the car, so you basically have to look more than once. They really need to work on facilitating a way to handle more than one dealer.

Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!

DealerCenter is super easy to learn, making the program fast and efficient. Structuring the deals is simple as well with automatic approvals with preferred lenders. Like being able to bring in outside lenders through RouteOne and DealerTrack. Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!

Sometime approvals with other lenders is not as simple