All Giosg Reviews
1-25 of 45 Reviews
Sort by
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
We see that Giosg generates more conversions ..
they are great .. very nice, pleasant, great customer service, immediate response .. only have good things to say
PROSThe fact that people can interact quickly and easily with us. Branded in our look & feel. And we simply see that it leads to better conversion rates .. this directly impacts our bottom line (positively!)
CONSn.a. i dont know anything I did not like
Kirsi
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great product, excellent service
Live chat is a modern way to communicate and it is very pleasant especially in handling negative feedback. Chatbots are reliable work mates, who can take care of the customers if live chatters are not available. There has been very little technical problems over the years and the support of Giosg is next level. I work with several software companies and Giosg's support is the easiest and quickest to reach when needed. Always helpful, pleasant and professional!
PROSLive chat is very pleasant way to communicate with visitors, gives you time to consider your replies. Plus you can take care of several chats at the same time. Live chat system is very simple to handle and also train new chatters in the company. Interaction Builder gives you possibility to create elements and interactions on your website when needed. It is quick and cheap way to inform your customers or collect information and with chatbots you can easily get an extra service canal for the faq.
CONSI can't think anything negative about this product.
Reason for choosing Giosg
Easy to use, looks good, great service, high quality and reliable Finnish company.
David
Outsourcing/Offshoring, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
Good, reliable live chat for SMEs
Giosg is a good all round chat software. Customer service and onboarding excellent. Lacks some of the features that other market leading software provides, but generally this is fine for a small business.
PROSI selected Giosg against other providers primarily because it allows multiple websites with multiple users to login and see only there chats and chat history. This made it an attractive option for future omnichanel services.
CONSThe lack of analytics. Other chat as standard supplies IP address of visitors/chatters. We’ve had a few intermittent issues with the chrome chat notifications too.
Reason for choosing Giosg
The multi tenant model allowing multiple users and websites on the same licence.
Jukka
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
Flexible solutions for multichannel markting and customer service
We've used Giosg almost from the beginning as they (Giosg) have said that we were one the first customers they've had. Originally Giosg provided us and our customers a chat portal to communicate and offer support for various customer service tasks and tickets. In the recent years we've been extremely happy for the launch of the Giosg Interaction tools that provided us new ways for marketing our service as well.
PROSAs an overall product Giosg is easy to use and the learning curve to get into the different features and tools is relatively shallow. The integration of the services was fast and after a 1 hour meeting with them we were already in production. After that we’ve been happy growing our businesses with Giosg
CONSI can't really come up anything regarding Giosg that would qualify as the least favorite thing in their software. Maybe you could develop the user interface for the reporting tools a bit more flexible and easier to filter but in overall the features that bring home the bacon are tip top.
Milena
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
giosg is the go to
Excellent co-operation exprerience
PROSThe product is very versitile and easy to navigate.
CONSFeatures could be more managable in the settings.
Reasons for switching to Giosg
Diversity and currentness of the product.
Andreas
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great customizable product that fits our needs
We have implemented live chat on one of our front systems so that our partners can get in touch with internal resources with the click of a button. The user interface and usability for our internal users is good, and the time it takes to onboard new users is limited. We also have used several of the customization features so that the partners can recognize our brand also within the chat. There are also several great reporting features that presents useful insights into the solution.
PROSI really enjoy the customization features and how we can create great workflows for customers and partners when they need to get a hold of one of our consultants.
CONSNothing specific to mention. Our use is limited to live chat, and that is handled to our need.
Jyrki
Insurance, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great live chat
We offer an integrated chatbot and live chat on two websites. Overall the experience has been excellent. Almost flawless.
PROSGiosg chat is easy to configure, easy to use and reliable. The people at Giosg are lovely and they have supported us through the years wonderfully. No complaints. Great products. Great company.
CONSHard to find any negatives. Giosg chat did everything we wanted and it could do even more.
Reason for choosing Giosg
Integrations, features and price.
Miia
Banking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Giosg review
Overall my experience has been very good - the product has worked well and you are able to get data you need from it as well.And the service from Giosg has always been excellent - we have been able to modify things to match better for our needs and in case of any trouble, we have always been able to get help really fast.
PROSIt has been very easy to use, it gives you much needed data and the support has been always excellent.
CONSFor our needs it has always worked well and if we have wanted some improvements, we have always got them as well.
Anni
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Review
The software is easy to use for professionals at the social and healthcare industry. Our customers have been satisfied about this new service. Also the integrations with the 3rd party providers were easy to create and easy to use on daily basis.
CONSWithout integrations the custom report feature is slow and confusing, because of the lack of knowledge how to analyze the reports and the data. Also the canned answers should be filtered or somehow more user-friendly. We would be also more satisfied, if the Interaction Builder feature would always be included to the service itself.
Reasons for switching to Giosg
Because VideoVisit didn't refill our needs and requirements.
Samuli
Insurance, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Easy to deploy and use with versatile analytics
In general, Giosg is most-likely one of the easiest software to deploy and use - at least in my own experience. Analytics makes it possible to develop chat-assisted sales. Support is easily and quickly available when needed.
CONSCan't recognize anything at this point on Friday evening. :)
Sara-Mia
Sporting Goods, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
The platform is easy to use
The platform is easy to use and learn to use. A very good tool for sales support as well as for customers when they need to get in touch with customer service quickly. In addition, Interaction designer and chatbot are good ways to create more specific information for different pages in the online store.
PROSThe platform is easy to use for both the customer and the agent.
CONSSales / conversion are not currently performing optimally.
Pasi
Outsourcing/Offshoring, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Giosg chat for CS agents
Overall experience is great! We are using giosg Live chat with numerous clients and reasons..
PROSEasy to use and easy to implement. Works 100% of total time. After the initial training we can build the chat what we need. Also fun for the user to engage with end customers.
CONSReporting could be more comprehensive and clear to interpret.
Miia
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2021
Happy Giosg user
The product is easy to use and administer, we don't have to use time to think about configurations or workflows.
CONSReporting is quite cumbersome and you cannot other peoples todays chats (we used this for a supplier to customer chat day and would have liked to see the report immediately)
Tomáš
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Giosg review
Thanks to [SENSITIVE CONTENT] is the overall experience pleasant. Customer support is very helpful and explains everything needed to be explained, which makes the overall experience with Giosg very positive.
PROSI really appreciate the easy setup and implementation and easy-to-use user environment.
CONSIt could always cost less :) But from the functional point of view, there is nothing at the moment i would say i dont like.
Reason for choosing Giosg
Giosg was our first and only option.
Andrew
Real Estate, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Helping customers when your offline and online
Easy to use, directly helping customers get the service they require.
CONSA simpler reporting system would help when asked to pull reports, it is almost like you can't see the wood for the trees because there are too many options, when we want to just monitor our KPIs.
Sini
Construction, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
For chat agents easy to use, lots of possibilities with Interaction designer
We are aiming for better customer service and more leads. Giosg is very eager to help us with that.
PROSFor our online operators the chat function is easy to use. The interface is simple and logical. The interaction designer is also easy to use, and with that it is possible to create a variety of interactive pop-ups and elements without any skills in coding or use of graphic design programs.
CONSThe setup at least in our case is pretty complex and it is easy to get lost in all the rules. Also due to the complicity there are errors to be solved from time to time. However Giosg support is a great help.
Johannes
Insurance, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
TPS Rules
One important customer service channel
PROSWe use the basic features so uptime and overall working-as-planned is important. We havent have any major issues so far.
CONSMaybe in page installation would be nice feature.
Henrique
Real Estate, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
A great tool with great support
How easy it is to setup and connect with our clients. Also the support from [SENSITIVE CONTENT] is priceless.
CONSThe reporting for previous chats, and which agent had which conversation could be a bit better.
Mia
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
DNA automated our chat conversations
Love it <3 Great job! Great support team and customer care also!
PROSWe aim to provide the best possible customer service. Software with easy-to-use features enable that.
CONSReporting is complicated and hard to interpret.
Mikael
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed June 2022
Follow website visitors with the help of Giosg
Giosg works really good, good help for finding new customers.
PROSWe follow the website visitors, good tool for that.
CONSThere is not anything that I don't like, good program.
joonas
Building Materials, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
We use Giosg for livechat
Great customer support and easy to use livechat!
PROSEasy to use, highly customizable to our brand appearance
CONSwas missing integrations to external reporting systems
Aaron
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great service from Giosg
The team are always helpful and the system is efficient. They go the extra mile.
PROSIt is efficient and works well. It is very reliable.
CONSNothing
Jenni
Information Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Easy to use after successful integration
Software is easy to use in customer service and works reliably
CONSGoal settings were a bit complex to get in use
Beata
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2019
The best collaborative tool for real time messaging and video chats
Fast and real time. Very power works over low speed network
CONSIt has limited features compared to Slack. It is locked only to GMAIL users
Mira
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
B2B organization
It would be good that when you close the chat bot from the bubble, it registers as a close function in the report
CONSThe designing of the chat bot is a bit hard, the template swifts from place to place and it is quite a lot of work to get that looking good in every step