I had trouble with the internet version. It would not close end of day without locking up.

Their support staff is excellent and responsive to all of my needs. A recently released cloud version includes small changes that overall make it better than the old version.

At the price it is the best value of any program out there. Customer support is second to none.

Emulating a DOS based program would bring stability, it makes odd errors like switching customers and dates.

The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more.

It is the best program for the money out there. It is a low overhead software that can run fast on older machines.

I love that using Baymaster is easy - for example looking up a service history is at your fingertips. This is especially useful when a customer is on hold or at your service counter.

Using the cloud will be a disaster identity theft, theft of intellectual property and not being able to access the program when the internet crashes will be some of the problems.

Great communication and quick service when needed.

We have used Bay-Master since 1997. I appreciate all the features and would recommend it to any automotive repair shop it its invaluable for keeping track of everything.

Very happy with system design and capacities. Great value for the fee.

The customer support in this program is awesome. The technicians are friendly, you get to talk right to a person, and they are very knowledgeable about the program.

Very easy to use well laid out not over burden with layers of crap.

When it crashes it seems your the only ones that can fix it there is no fix it self buttons.

We are producing accurate, easy to understand invoices with very little effort. Customer communication has improved with our ability to send canned text messaging quickly and easily.

Great software, history, diagnostic/estimating, ease-of-use, all into one program.

My experience has been one of the best investments in our business after over 30 years.

Repair history is the best. It’s easy to search prior repairs.

This software is SO easy to navigate through. It is user friendly and has a lot of additional features.

We love the way we can easily look back on work history and previous repairs done to a vehicle. Program is pretty easy to use.

The texting feature found on both versions is  great way to improve customer communication and efficiency with very little effort.

Customer support is awesome. I really like the web based program.

It integrates with other info systems well. It prints understandable upfront invoices for customers.

The online version lost quite a few functions my shop used from the pervious version.

The program is just perfect for my needs and my customer.

Ease of use, good integrated tools in system, easy customer look up.

Ease of use, good technical support if/when needed.

Part description has limited space. If you want to be very descriptive in naming a part you are limited.

I deal with a lot of estimate matching and having this software has saved me countless labor hours that do not generate income. I also like the real-time updates that keep my figures current.

Integrates easily with Quickbooks and other third party providers. There are many reports available to assist in better business practices.

Customer service is absolutely horrible and carwise is the most unfair review site possible. It's deceitful for shop owners and deceitful for consumers to use as a review or to post for a review.

The best part has to be how easy it is to follow the vehicle progress through the facility. Especially helpful when you have multiple repairs  going through your shop.

There aren't many things to say here but I do have one or two complaints. I have and pay for the RPS option which is to populate recycled parts for the vehicle I am writing.

CCC has always been responsive, and my favorite thing about them is that they are very forward thinking. They are the only company that had photo estimating when covid hit and online scheduling.

I prefer this software to Mitchell because it is more user friendly.

Sometimes it lags but once restarted it will work.

Export to Quickbooks and Excel very valuable. Ability to scan documents into each RO saves us so much time  if we need to research old files.

A Robust All in One Solution For Your Repair Facility.

My preference is for CCC One to also include an accounting segment to reduce the administrative burden of exporting to a different accounting system.

I currently use CCC One Total Repair Platform and it's great. It's extremely easy to use, is far better than Audatex and the management side is also a lot easier than Rome or Nexsyis.

But one thing I like is they are constantly improving and updating their product.

And the cross-reference with estimating guides just educates you further. If you want to back up your marketing with effective estimates and productivity, start here.

I don't like how picky it is when you are trying to merge an assignment, they should loosen up the search parameters when trying to merge files.

I don't see any point that is negative at the moment.

Lastly, the assistance I get from tech support is top notch. Keep up the good work CCC ONE.

Overall We've reduced redundant operations, increased labor productivity, and  we now have a fantastic way to measure our shop's performance as well a the performance of our team members.

I like how much faster it is to use than Audatex. Also it has a bunch of valuable reports.

Not much to list but the ease is for sure there but no substanCe.

US Dollar

Bay-master is an auto shop management app that can be deployed both on the cloud and on-premise. This tool tracks inventory, labor, payments, service history, and online ordering. Bay-master also offers a built-in margin calculator, which automates pricing while calculating cost, margin, and retail values. Other features include customizable labor packets, pre-set customer discounts/surcharges, and ticket management preferences. 




LongDescription

Labor Rates

Customizable Reports

Repair Tracking

Customer Database

Recurring Appointments

Job Management

Scheduling

Accounting

VIN Lookup

QuickBooks Integration

Inventory Tracking

Historical Reporting

Labor Cost Reporting

Preventive Maintenance

Service History

Inspection Management

Alerts/Notifications

Reporting & Statistics

Work Order Management

Billing & Invoicing

Accounting Integration

Inventory Control

Employee Scheduling

Customizable Forms

Summary Reports

Quotes/Estimates

Customer History

Point of Sale (POS)

Appointment Scheduling

Maintenance Scheduling

Inventory Management

Purchase Order Management

Electronic Payments

Progress Tracking

Order Management

Invoice Management

Communication Management

Data Import/Export

Multi-Location

Sales Reports

Invoice Processing

Reminders

Automated Scheduling

Estimating

Progress Reports

Appointment Management

Job Tracking

Client Management

Third Party Integrations

Work Order Creation

Activity Tracking

Task Scheduling

Electronic Signature

Calendar Management

Mobile Access

Job Scheduling

Contact Database

Document Management

User Management

Barcode/Ticket Scanning

Time Tracking

Access Controls/Permissions

Technician Management

Workflow Management

Activity Dashboard

Parts Management

Drag & Drop

Customizable Fields

Search/Filter

Windows 7

Windows Vista

Web browser (OS agnostic)

Windows 8

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

Bay-masteR

Live Online

Webinars

Documentation

Videos

CCC ONE is a cloud-based auto shop management software that lets shops choose which package and product add-ons meet the company's unique business needs.

With connections to multiple insurers, shops can receive more assignments through participation in a DRP or through CCC Open Shop. CCC ONE also enables a shop to list its business on Carwise.com. To help manage increased repair volumes, CCC ONE utilizes cutting-edge AI technology to provide users with a predicted repair cost based on vehicle damage photos, enabling drivers to decide whether to file a claim or even get the vehicle repaired.  

For repairs, estimators can use CCC Estimating available as a mobile application. This feature helps users pre-populate estimate lines and give hints for more complete estimates. Parts can quickly be ordered from the CCC ONE shopping cart (from multiple vendors), saving handoff time from the estimator to the parts manager. Estimators can also be configured to prompt to include things like Diagnostic Operations on the preliminary estimate, driving consistency.

Other CCC ONE features include the ability to create customized repair plans that match the shop’s footprint and vehicle flow.   Technicians can build and access digital checklists via CCC ONE mobile app and send an automated survey to participating customers that helps measure customer satisfaction and captures reviews.  

CCC’s customer support services are available throughout and include a dedicated account team, field representatives located across the country, software training and technical support departments.

Bay-masteR vs CCC ONE

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