Customers love the presentation of pictures and recommended repairs as clean line items with totals. Get ready to increase ARO 50%

I wish there was more color for the user interface and ability to flag recommendations as “customer concern” “safety” and “maintenance”. As well as more in depth visuals for capacity in the workflow area. Like quickTrac shows how many hours are sold but waiting to be produced by individual technicians and the shop as a whole. I understand both of these are in the works.

Because it is an internet based program, everything is so simplified. The parts ordering integration works really well and speeds up the process of getting the customer handled as quickly as possible.

Ease of use is incredible. After having ROWriter and then being sold Protractor, ShopWare is in a class of its own.

I haven't really experienced any cons. I can run it with my iPad from anywhere as long as I have cellular signal.

Sulfur would probably be great if you've never used any other software before. However once you've used a few other systems. For example shop 4D all data manager or auto text me you quickly learn the lack of features and organization that the system has

The system does work well in the sense it's not glitchy

The Lack of organization and features. Difficulty to use on a basic mobile device

They initial switch over to Shop-Ware was the most difficult part. But once everyone was trained and use to using it on a daily basis is has made work flow easier and productivity smoother all around. We've never looked back!

The software allows for best transparency and communication between or staff and the customers. A lot of our new customer complement on how convenient the program is to use on there end, and how it makes the transaction of getting information about their vehicle to them much easier than other shops they haveused in the past.

The software is being updated with new features on a regular basis, which is also good. But the updates can sometimes cause bugs or glitches when they are released, Which cause confusion during regular use.

Our overall experience with Shop-Ware has been wonderful. From the sales side, to the implementation and transition, to the support side - we are very happy. We fully believe that to be successful in our business we need the best people and the best tools available, and Shop-Ware has proven to be just that. It has helped us grow our business!

Customer review of work order including technician's notes, photos and videos is wonderful. Puts the customer at ease and allows full control of their decisions. Parts integration is wonderful; 6 vendors at the touch of one button rather than individual phone calls, websites and passwords. Digital Vehicle Inspections is also great.

Reporting is a little on the light side; data can be found and manipulated with a little effort.

Amazing company to work with and grow with. Customer service is unmatched.

Shop-Ware is easy to learn, clean, collaborative, easy for clients to interact with and improves productivity. Love it!!!!

I wish that we found it sooner. It has been very helpful for our growing business.

We love the ease and speed of it, the best part is being able to share with customers pictures and notes.

shop-ware is very easy to use and learn and is extremely up to date. Making the switch from an old platform which didn't seem like it was updated since 2005 to Shop-Ware helped with speed of service and modernizing how we do things. One of our favorite parts is the ability to take pictures and notes and the ease of being able to send it to the customer. The parts ordering process is quite nice and easy as well.

The reports could be a little easier to pull data from and it would be nice if they could make them accessible to read through the software and not to have to use Excel or Google Sheets.

After hours training was very helpful. Had questions after going live, Shop-ware was a phone call away.

Shop-Ware seemed overwhelming (like many management programs) at first, but after 2 hours training I was ready to go live. Creating and sharing estimates with customers is simple and fairly quick.

I am not not a paperless shop (yet). My tech and I still like to write notes on work orders. Other that printing a screen shot of the work order, there is no option to print a work order for a technician. The screen shot contains all pricing and etc the tech does not need to see.

Once the system was in use, everyday all day, the system became very easy to navigate through. Even the technicians are able to perform the functions without problems. I am very pleased that we were able to obtain this management system.

After using the system for a short while, it has proven to increase sales as we set up invoicing that parts have to be billed out and received prior to closing an invoice. No more parts going out the door without being billed.

It was confusing as first as the terminology is different then what I was used to. Also the preset canned jobs were difficult to modify.

From the day we contacted them to find out more about their product it has been an absolute joy to use! Not only the system, but the people too... SOOOO easy to work with!

- Ease of use - Flexibility of the ENTIRE program - Customer Support!!!

Sadly, the things that we did not care for have all been completely revamped and upgraded. Now we LOVE them!!! (Sorry)

The customer interaction with the program is great and customers love it. We even have customers who will view their repair order and authorize repairs in the evenings or mornings when we are not open.

We had different shop management system for 14 years I wanted to add the DVI but I didn't want to buy a separate program so we switched to shop-ware. It's cloud-based so it would work for a multi shop location, It has improved productivity and customer satisfaction because of the capability to share information with the customer. Service writers and the tech's love it because of its simplicity and the learning curve is very quick. Customer service is absolutely amazing. If there is an issue they will return an email or phone call quickly compared to previous experiences with other software. They will take the time to listen to an issue and explain how it works or if there needs to be an improvement, it will be addressed.

I am struggling to come up with cons. There are little things that I feel could be improved but it does not interfere with the programs capability.

1ST OF ALL i AM PROBABLY 1 OF THE ONLY BUSINESSES THAT UP TO OCTOBER OF 2019, WAS STILL DOING HAND WRITTEN INVOICING........40 YEARS BASICALLY.......SO RIGHT HERE IS A MAJOR OBSTACLE (ON MY PART).. SHOPWARE IS THE ONLY SOFTWARE PROGRAM THAT I HAVE EVER USED......SINCE THE EARLY DAYS.....1980'S OF OASIS FROM FORD DEALERSHIP.... I CAN SEE THAT THIS SOFTWARE PROGRAM (IS) A PERMANENT SOLUTION FOR THIS INDUSTRY....AND OF COURSE MY BUSINESS HERE..

THE BEST FEATURE IS THE CLOUD BASED ANY-WHERE ACCESSIBILITY. NEXT WOULD BE THE REPORTS SECTION NEXT WOULD BE THE SAVED CUSTOMER / VEHICLES THOUGH LABOR INTENSIVE, PARTS INVENTORY / CONTROL IS COOL

I AM HAVING PROBLEMS IN THAT, (MAYBE I DON'T KNOW HOW), CANNED JOBS CAN NOT BE ENTERED PRIOR TO LOADING THEM INTO AN INVOICE 1ST......??? ECOMMERCE PARTS / CANNED PARTS.......HAVING AN EXTREMELY HIGH AMOUNT OF (MULTIPLE PARTS SOURCES), DIFFICULTIES ......HAVING TO LEAVE SHOPWARE TO OUTSOURCE PARTS. THEN COME BACK AND MANUALLY LOAD...OR CANNED A PART... AND THE INABILITY TO (WHEN I ENTER A WRONG PAYMENT/DATE) ERASE AND CHANGE????

Great customer service, fantastic company. They listen and respond to end users, updating/improving all of the time.

This program helped our shop move into this century with direct digital connectivity to clients and the work that is being recommended. It has improved our shop flow and we find we are providing better, more focused service because we have freed ourselves from the drudgery of old, not very workable software.

The inventory leaves much to be desired. In all fairness, I was told that it is not an inventory management program. But it would be helpful if it were better in this arena.

Best we've had and/or seen. Nothing better is available.

-AVG RO increase of 30%-actual and real ROI -Service Advisor efficiency is second to none with Shop-Ware -Customers love the transparency

Michigan specific State Invoice requirements

I love the clean user interface and the continual improvements being made.

I would love to see a labor matrix for older cars, and better tracking of time completed on open RO's (AKA Labor Inventory). Also, I'd love it if the inspection would allow the images/videos to be inserted directly into the line items with which they are associated.

Customer service and IT training has been spot on great - when we happen to meet [SENSITIVE CONTENT HIDDEN] at events, she is amazing about remembering our interactions and listening to what shop needs are

Really love the availability to communicate with the customer through the system in multiple avenues. The log is a fantastic tool to refer back to as well.

Inventory/parts return/core management.

We currently struggle with some of the inventory processes of SW because we don't keep inventory stocked. We also have intermittent issues with the connection to Worldpac, which is our main supplier. We do not currently use PartTech because the WP link is so much more user friendly and faster and they are our primary vendor.

It has thoroughly considered every aspect of use for the customer and made it as all-encompassing as possible to include any customer scenario, parts ordering sync and customer communication.

There are so many extensive features, some that are fairly involved, a more extensive and thorough standard training would be welcomed to be more familiar with all the different processes and scenarios involved before using the program.

Easy to learn and excellent customer service

Cloud based and simple. The ability to use it from any device.

Lost some features like two way texting appointment reminders

Overall our experience with shopware has been incredibly positive and most importantly our customers love how easy it is to use/understand. The benefits are too numerous to list.

Some of the most impactful features shopware offers is the ability to add media to repair order and being able to send work orders to customers via text. That makes sales happen without even having to talk to the customer.

The lack of orderable recommendations in the context of being able to drag/drop, while shopware has been saying this feature is coming it has been over a year and we are all a little impatient.

Customer communications was an issue before Shop-Ware. Now that I can text and email my customers I have solved a lot of those issues.

Shop-Ware totally changed how I run my business. We a very old system before and Shop-Ware was a huge leap in technology. My customers love the ability to approve recommended repairs right from their smartphone or computer. The ability to attach pictures, videos and PDFs to the work order really adds a level of credibility and transparency that my customers respond to.

I wish there was some type of customer retention features and a way to remind my customer of needed services such as oil changes and state inspection.

Great time saver for communication and building estimates.

Accessibility for customers and all employees helps keep the flow of the shop moving and everyone informed, very easy, and quick to build estimates.

The aforementioned inability to unlink with WorldPac, causing parts to wrongly "shoot" onto repair orders already linked. Would also like the ability to end access times to the software for employees after-hours, so they can't access customer information after-hours.

Excellent, has allowed our business to streamline and grow.

We love the customer interaction and paperless ability. It has sped up the normal daily processes from receiving a customer, vehicle inspection, estimate creation, approval process and invoice finalization.

Detailed Reporting needs help, but it is getting weekly updates from the software team. Inventory reporting and PO creation with PDFs.

For a one -man-shop, this product saves me time. Rarely any phone time now and writing estimates is smooth as silk. Preparing quarterly state taxes only amounts to ten minutes. Using Shop-Ware removes much of the stress in everyday business transactions. Finally, the Shop- Ware Family is always ready to help and advise about this product. I appreciate their friendly patient assistance when needed. Shop-Ware is the Best!

My customers are very impressed with estimates when they arrive on line. Very professional in appearance and easy to understand. They appreciate the pictures that accompany the estimate. I also find this system to navigate easily.

The learning curve of this product is easy. The Shop-Ware Team is constantly making improvements because they listen to their customers. This product has grown and improved over the years. No complaints from my shop. Only Praise!

Very user friendly. Continue to develop new and exciting features.

Sometimes the labor estimator is not correct.

From the very beginning Shop-Ware has been responsive and helpful with training, improving and soliciting feedback. We, and our customers, are very satisfied.

We were looking to move toward a paperless format and Shop-Ware made that easy. It alos enhanced the communication process with our customers and integrated a DVI from the jump.

I am hopeful that they can take over some of the CRM functions that are currently supported by outside vendors. I would love to see an automatic text reminder sent to upcoming appointments.