All RepSpark Reviews
1-20 of 20 Reviews
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Zachary
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Our review
Overall I'm very happy with RepSpark. For our sales team it is great. The load speeds are pretty bad, especially on a moderate to weak connection, but compared to previous tools we've used I prefer repspark over others. Every tool can be better, but at the end of the day Repspark gets the job done, and is simple to manage.
PROSThe features are pretty solid, and the B2B component is really useful for our industry. The catalogs are good, but we've found they are not as effective as we originally thought for our use.
CONSWe have a lot of B2B customers; the user interface and navigation from beggining to end is not the most intuitive. We actually have to field a lot of questions and do quick trainings with our customers to get them to consistently use the platform. The UI should be intuitive enough that a first time user with zero instruction is able to start, enter, and submit an order in my opinion. From my experience (hundreds of B2B users) this a very common complaint to the point where many customers won't use RepSpark at all. Load speeds are also poor to OK at best between pages. This deters users and frustrates the sales team at times.
Reasons for switching to RepSpark
Apple updates were creating issues with our backend and we wanted B2B capability.
Vendor Response
Zachary, Thank you for taking the time to write us a review. We are happy to hear how useful you find RepSpark and your experience. We welcome you to share more with us at success@repspark.com Thank you for taking the time to let us know, we look forward to hearing from you.
Replied June 2021
Sean
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
Decent B2B but lacking features to remain competitive with industry leaders
While order entry and some of the features were easy to use, there were many aspects that led us to consider alternate solutions. Your team was generally responsive and helpful, but the lack of more advanced features and a clunky user experience for many features that were available is what ultimately pushed us away. RepSpark is a solid B2B, but will be hard pressed to position itself alongside industry leaders such as NuORDER and Elastic without some major improvements.
PROSFairly easy to use for the most part. Having the ability to provide our reps and accounts with a way to manage their business themselves was a huge win for our business. Shopability and the general order process had some solid functionality.
CONSDigital catalogs and the new way of creating line sheets was clunky and not user friendly at all. Formatting was a nightmare and ultimately led us to not use those features at all. We had several reps complain when the previous assortments functionality was removed. Not having the ability to create an order with multiple delivery dates was a big miss. The setup process for getting wholesale accounts their own login was a bit clunky and made it very difficult to get participation from accounts. Not having a centralized location to look up orders submitted, working orders, full order history, order status, and shipping information was a big miss and a general complaint from both reps and accounts. Reporting wasn't the greatest and meant that we primarily stuck with reporting out of our ERP to send to our reps. Some requests we completely understood the necessity for custom programming but being told that some features we felt should have been standard out of the box would require custom programming with extremely high quotes was a big pain point throughout our relationship.
Reason for choosing RepSpark
initially chose RepSpark due to pricing and presented features/functionality.
Vendor Response
Sean, Thank you for taking the time to write us a review. Many of our customers feel the same way when using RepSpark to automate their sales order process. We've added more features and spent time optimizing our UX to provide a more seamless experience for sales reps and retailers alike. We appreciate your feedback and invite you to share more with us at success@repspark.com
Replied June 2021
Alisa
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2023
2 weeks into using this system and I regret spending the money as it is very difficult to use.
Difficult, frustrating, and the videos on how to use have not been accurate and resulted in an additional $2555.59 based on mistakes. Forget trying to call for help as you will always get an answering machine. The training was inadequate, rushed, and I felt like I was a very low priority by the lead trainer. I am very savvy at using Shopify, therefore I thought this would be intuitive and easy since they are supposed to interface. Unfortunately, RepSpark is nowhere near as easy to use. Even signing in to the site in the correct place whether you are the administrator, a retailer, or need help is confusing. The Success team is not
PROSThe pros are only in theory at this point, therefore I will not be answering this yet.
CONSVery difficult to use, the training to set up the system was lacking, and the cost is always changing the more you work with the team, from the first informative calls to signing up the cost kept increasing. I was made to feel like I was not important as the trainer was rushing through the time I had, which was not extensive enough. He always had another call he needed to get off and prepare for, so my session was clearly not important in his view. I still do not know how to load and build catalogues and assortments.
Reason for choosing RepSpark
The integration to the PGA trade show and based on a sales rep's feedback- one that had not actually used the software and the potential of making connections with the established community.
Catherine
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
Love Repspark
experience has been great. team has been patient as we deploy new tools and worth thru issues.
PROSEasy to use and understand. Extremely customizable and can be exactly what you need it to be!! Works for sales members, ops team, supply chain team. Gives a live view of what's in inventory and what's coming in. like that the customer and salesperson can have their own portal and place orders.
CONSAesthetically it's a little rigid. Wish it was a little more modern appearing. Should be able to sort the page view on your own (drag and drop as an administrator as to how you want the pages to be viewed) Ability to add comments/description to products
Reason for choosing RepSpark
n/a
Vendor Response
Catherine, Thank you for sharing your feedback with us. We love hearing how you and your team are using RepSpark and appreciate you sharing your thoughts with us. We've forwarded your UX/ UI feedback to our team as well and look forward to updating you with new features and tools to help provide an amazing experience with your retail partners. Thank you for your feedback, if you would like to share more e-mail us at success@repspark.com.
Replied April 2021
Richard
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
Repspark Review
It's great for generating quick immediate orders. Some accounts that had dropped off have now come back again, due to what ease of ordering.
PROSEasy to place orders. Buyers in the industry are familiar with it. EZ-Order. Assortment planning.
CONSNo ability to access sales reports. No ability to filter by size. Eg. If a customer only needs L and XL, when they click the "Immediate" option they might need to go into several styles before finding one with the size they need.
Vendor Response
Richard, Thank you for your feedback! We are thrilled to hear that you find it easy to place orders using RepSpark. You also shared valuable insights on ways we can improve that we've shared with our team. If you would like to share more please e-mail us at: success@repspark.com.
Replied April 2021
Will
Apparel & Fashion, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
Unsatisfactory
Not great. We tried the product for 12 months and could not get any of the features or functionality hat we wanted. Everything we asked for came at a cost or was not possible.
PROSThe way to look at all orders in the system for all of our reps was useful
CONSSearch functionality was insufficient. Embroidery/customization was non functional. Lack of reporting
Reason for choosing RepSpark
Pricing and promises on features.
Vendor Response
Meredtith, Thank you for taking the time to leave us a review. We appreciate your feedback and are happy to hear that sales reps were able to use RepSpark to look at all orders in one system. Embroidery/Insignia is offered on our Professional and Enterprise plans and we've developed more features to benefit our customers. Thank you for taking the time to share your feedback.
Replied June 2021
Andrew
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
RepSpark User
I like the fact that new features keep getting added. It's pretty intuitive to use as well, at least our customers think that.
CONSIn general the software moves rather slowly. Whether loading images, navigating through User Management or building catalogs, it's not the quickest platform. It's would also be beneficial if there was an option to populate fields directly into RepSpark as opposed to just having them pull from our ERP (i.e. Product Descriptions)
Vendor Response
Andrew, Thank you for sharing your experience with RepSpark. We love that you find RepSpark to be intuitive and feature-rich for your customers. We appreciate the feedback to prioritize speed and include a way to populate fields and have shared it with our team. We look forward to updating you with more robust capabilities and appreciate the time you took to share your thoughts with us. Always keep us posted at success@repsparkcom.
Replied April 2021
Steve
Consumer Goods, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
FUNCTIONALITY
2
Reviewed April 2021
Repetitive
It’s ok just need to find better way to enter order's.
PROSEnd product looks good . I may need more knowledge of the systems to Chive good answer
CONSNeeds to be a way to make order entry of repetitive items. Too much reentering of same items week to week. My company has a huge product line that might have something to do with the problem. Need to customize more to specific user.
Vendor Response
Steve, Thank you for taking the time to share your review! We are glad to hear that you enjoy RepSpark and enjoy the looks of the end product. We have shared your suggestions with our Product Team and look forward to updating you soon. Thank you again for your review and if you have any additional feedback, please share them with us at success@repspark.com
Replied April 2021
KENDALL
Wholesale, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed April 2021
As a user
Really like the program but it definitely needs next gen.
PROSSo many things! Detail and filtering, inventory availability, ability to create visual for my accounts
CONSHow slow it is, UGH. Not enough filtering!!! Program pricing is not incorporated after putting in the type of sale/discounts not reflected until order submission. Larger graphic of logo - should be more visible. Moving between orders.
Vendor Response
Kendall, Wow! Thank you so much for your review! We are thrilled to hear that you enjoy the detail and filtering as well as the inventory availability and ability to create visuals for your retail partners. We wanted to let you do that we do handle complex pricing and promotions schema and that a company has the option to turn it enable it if they wish. We love hearing feedback and want to let you know that you can always share with us at success@repspark.com in the future. Thank you for taking the time to let us know!
Replied April 2021
Joey
Sporting Goods, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2021
Great B2B System. Not overly complicated
It's easy to use and worth implementing if you have pretty simple product. Not overly complicated.
CONSCould have used some better reporting features but overall it works great
Vendor Response
Joey, Thank you for your review! We love that you find RepSpark to be a great B2B system! Ease of use is something we value and we are grateful for your feedback. We would love to learn more about what reporting features you would find most beneficial and would love if you can share it with us at success@repspark.com. We are always adding more features and functionalities to our product to help sales teams and we appreciate your review!
Replied April 2021
Jennifer
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed April 2021
Great Product for Wholesalers!
RepSpark is a great tool for our company- the best feature is the B2B option for our accounts, gives them full access to our live inventory and at-once ordering. Most features are self-explanatory, making the program easy for everyone to use.
CONSHaving worked with RepSpark for several years now, there are definitely some features I think could be improved- the linesheets/inventory sheets, a few searching tools (multiplying styles for each season they're listed in). However overall, this product has been a great tool in my day-to-day work life.
Vendor Response
Hi Jennifer, Thank you for your amazing feedback! We appreciate your review and for sharing your experience with us. We've shared your feedback with our product team and hope that RepSpark continues to be a great tool in your day to day life. Thank you again for being a customer!
Replied April 2021
Darrell
Apparel & Fashion, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed April 2021
Its super slow and does not work well with iPad......
would not recommend.....
PROSI like the way it shows product after the order is entered .....the backside is great its just getting there
CONSThey told us they were developing app to use iPad.......still waiting its a terrible interface
Vendor Response
Darrell, Thank you for taking the time to write us a review. We are saddened by your experience and would love a chance to support you. We do have a mobile app that is available in both the App Store and Android marketplace called RepsparkGO that can be used on the iPad. We welcome you to share more with us at success@repspark.com on how to improve your experience with us. Thank you for taking the time to let us know, we look forward to hearing from you.
Replied April 2021
Rolando
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2021
great!
easy to use program, I love placing orders on this program
CONSNone to date I haven't found any cons, will keep you posted
Vendor Response
Rolando, Thanks for leaving us such a wonderful review! We are thrilled that you love using RepSpark, our team will definitely be happy to read what you wrote. We put quality and functionality as one of our priorities, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and feedback.
Replied April 2021
Willy
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Happy User
The ease of putting together a sales sheets and catalogs to give to customers
CONSNo CONS, Overall happy with the operation of this product
Vendor Response
Willy, Amazing! Thank you for sharing your feedback with us! We are so happy to hear that you love RepSpark and find it easy and useful for your daily activities. Thank you for your review!
Replied June 2021
Stephen
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great
I like it alot
PROSEasy to use. Very intuitive. I can easily navigate
CONSMissing line totals outside of the shoppocart
Vendor Response
Stephen, Thank you for taking the time to share your feedback. We are thrilled to hear that you find RepSpark easy to use, intuitive, and are able to navigate seamlessly. We appreciate your kind words for taking the time to share them with us.
Replied June 2021
Bill
Sports, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed April 2021
My Repstart Experience
I'm sorry, but other than support from your people, not too much
PROSHonestly, nothing. there was too many windows to make sure you could process order I wish I had better news. Respectfully, Bill
CONSdifficult to get back to previous page. If you had to make a change or add product it impossible. The open orders was also difficult to find. Respectfully, Bill
Vendor Response
Hi Bill, Thank you for taking the time to share your feedback with us. We always aim to deliver a great customer experience and we are happy to hear our support has been amazing. On that note, we're sorry to hear your other expereince was not up to standards. We've shared your feedback with the product team and will look into your feedback further. If there is anything more you would like to share, please don't hesitate to contact us at success@repspark.com
Replied April 2021
Nicole
Apparel & Fashion, 1 employee
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2021
RepSpark review
It’s easy to place Orders . I love the meeting update.
CONSIt’s not user friendly when Trying to re-create marketing material.
Vendor Response
Nicole, Thank you for taking the time to share your review! We are glad to hear that placing orders is easy and that you love the meeting update. I am so sorry to hear that creating marketing materials is not user-friendly. I would love to know more about how we can change that in your eyes. Please share your thoughts with us at success@repspark.com
Replied April 2021
Pete
Retail, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2021
repspark
It benefits my overall sales experience.
PROSIt has useful sales data and intel that help me do my job
CONSIt's difficult to move through the pages and place orders
Reason for choosing RepSpark
It was available through one of my vendors.
Vendor Response
Pete, Thank you for letting us know that you found RepSpark useful for sharing sales insights and data. We are happy to hear that RepSpark has benefitted your overall sales experience! We've also shared with our team your feedback on improving the user experience. Thank you again for taking the time to offer your suggestion. Please feel free to email us in the future if you have more to share at success@repspark.com
Replied April 2021
Ravyn
Apparel & Fashion, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
1
FUNCTIONALITY
2
Reviewed April 2021
Would not use again
I would not use rep spark again or choose to use it. It was hard to navigate and very confusing. Easy to log on but that’s about it. I’m glad I don’t have to use it anymore
PROSEasy to log on that’s about it. Had pictures
CONSHard to navigate, annoying at times. Inventory wrong.
Vendor Response
Ravyn, Thank you for sharing your thoughts with us. We are sad to hear of your disappointing experience and would love to learn more about what could have been better. If you can share more, please email us at success@repspark.com. Thank you for taking the time to let us know.
Replied April 2021
Holly
Consumer Goods, 2-10 employees
Used less than 2 years
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
1
Reviewed April 2021
Paid for Nothing
n/a
PROSI liked the concept of customers being able to log in and order product.
CONSNever was able to get it to work. $7000 down the drain
Reason for choosing RepSpark
n/a
Vendor Response
Holly, I wanted to reach out and apologize for the experience you had with us. This is not typical of us and I assure you, it won't happen again. Although it may be too late to reconcile, we have shared your feedback with our Customer Success Team. We can't fix the past but you have my personal commitment to improving your experience moving forward. I would appreciate the chance to discuss this further, please contact me at susan.gonzalez@repspark.com
Replied April 2021