Overall the experience has been outstanding. The team is always attentive & responsive. They come up with alternatives & suggestions to help improve your experience! The software is great as it can be easily accessible on multiple devices & internet!

Boulevard software is very user friendly, easy to use & convenient! It has reduced the duration of front desk trainig. It has also made the managers that are behind the chair, have a very enjoyable experience. I

Some of the items that seem like they should be easy to customize, are in face a little more. It makes sense when you realize that the interface is for all users and not just your specific location (s).

BLVD has been key in our growth. It’s simplified our cash wrap experience, made reporting more accurate and simplified the inventory process. My managers have easy access to the info they need while limiting other employees access. It’s made Gift Card tracking & purchasing simple as well.

The reporting is detailed and easy to navigate. We switched from a small business software to BLVD which is salon/spa specific and it was a very smooth transition. The customer service is great as they have always helped immediately with any challenges and questions we have had.

We have several service providers who belong to multiple departments (ie nails & skin) and being able to select which services they provide on a daily basis based on room/station availability would be so helpful. It would give us better utilization of stations because the resource feature isn’t reliable. Resources default and overbook without warning when scheduling in house.

Horrible. Costs too much for the subscription and their system is not very intuitive. It takes few extra steps to do anything in the system. Extra steps create a lot of places where mistakes can be made, especially when it comes to scheduling.

It is generally easy to learn out of the box, however there is definitely learning involved.

The POS system is a joke and they force you to utilize them as a Merchant Processesor. Their rates are competitive with other premier solutions like Square, but they literally give you a $0.50 magnetic card swiper from China to process the payments. The alternative is to buy a glorified card reader for $150 (literally a block that is a glorified magnetic card swiper) that interfaces with your iPad through Bluetooth. If you have every used Bluetooth technology on your phone, you know how horribly unreliable that it can be. If the device times out when you're taking payment, be prepared to ask your clients to wait while you spend 5-10 minutes making sure that the devices are back on line. The

Amazing onboarding team! The data migration was fast and painless. We had training videos and one on one sessions to learn the platform and when it was launch day, customer service and help chat provided help real time. Our clients love boulevard and appreciate the intuitive features applied to their profile such as timing and pricing specific to them. We have had only 1 slow down in 6 months and it did not effect functionality and was fixed within 2 hours.If you have a suggestion or idea, you are able to put in a formal request and these sometimes come into effect.

Amazing onboarding team! The data migration was fast and painless. We had training videos and one on one sessions to learn the platform and when it was launch day, customer service and help chat provided help real time. Now we have all new employees watch the training videos when onboarding and they are big fans of the help chat.We also love the online booking system and waitlist. We can easily fill gaps in our schedule with the waitlist featureThe software is modern, functional, and user friendly.

The client is unable to modify or view their upcoming reservations without contacting the business. This can lead to duplicate bookings. Also, there is no feature with credit card processing to add a credit card fee per transaction.

Boulevard has cut my call volume down by about 30% with online booking and texting. This has made staffing our desk easier and less stressful. The software has been very solidly reliable with only one notable outage in two years (and that was a major outage impacting a large swath of the internet).

The online booking and integrated texting are killer features. We will never have software without this. The transition from our old software was extremely well managed with little input required from me. The appointment search and schedule optimization were game changers for our scheduling. We can spend far less time manually hunting for appointments, and trust that our schedule will be decently well optimized without our intervention.

There are some features like advanced reporting that are still lacking. Boulevard does make continuous improvements and work with feedback from users to decide on the roadmap forward which is much appreciated. I would like more customization options in the software for scheduling, resource usage, etc... but overall I have found solutions using the tools that exist in Boulevard.

It's really easy to train new employees, the software is very user friendly. Great support when anyone has questions and people are always kind even when we might ask a stupid question. I really like implementation and having face to face meetings. It was very personal and I've never had a software company do that.

Having the ability to set the swipe as the default card payment would be helpful. Checking out with phones and having the ability for the guest to leave a gratuity as well. I really can't think of any cons. I've loved it and recommended it to fellow salon owners and salon consulting companies.

It has been exceptional because of the excellent service. Couldn't be happier.

I LOVE the customer service. Your team is so accessible and on top of things anytime I've had a concern. Thank you so much. I know I'm one of the first users - I am so grateful you let me stay on. As a close second, I like the look of the design and the way it integrates with my existing site. The style and functionality together are unlike anything I've seen. It gives my booking interface a sophisticated look that aligns with my brand. I have nothing but positive things to say about you all!

There are times when the software doesn't sync well with my google calendar. In particular, my google cal events don't show on the Boulevard calendar. There were a few occasions where I was double-booked. But I have been double-checking those on a regular basis to avoid that from happening again.

Boulevard has been overall incredibly beneficial to our business. It’s combined more than one program that we were using before for less than the cost, and gave us many new added features.

Coming from using a combination of Rosy for salon scheduling and booking, Zingle for text messaging, and a third party payment processor, finding boulevard and finding out that all of these features were built in was a no brained. The system is colorful and aesthetically pleasing, the the customer support team is usually quick to answer and assist any comments, questions, or concerns. The dev team regularly adds new, requested features. The mobile app has been great for our staff to keep track of their days and know when their clients have arrived or booked keeps them on track.

Some features that we are waiting on for boulevard to implement feel like they should’ve been included with the base software, such as letting staff see their tips on the mobile app. Sometimes customer support just doesn’t get the problem you are having, and it feels like you’re explaining it over and over. The software has yet to be down, but sometimes the POS has moments of glitchy-ness. Inventory control could use a little clarification and could be streamlined.

So far it's been going well. We have been using Boulevard for over a year and it's leaps and bounds better than our previous booking software. It's customizable and continually updating.

That is has all the features we need in one app. Online booking, retail, POS, texting, marketing, sales tracking, inventory...It does it all!

It's very easy to double book, overbook or book a service provider out of their availability.

It has been a good overall experience switching to boulevard, everyone we have worked with and spoken to have been very helpful.

We really like the ease of scheduling and how our clients can book and pay online.

We have still not been able to connect boulevard to our social media so that clients can book directly from those platforms.

Overall I'm very happy with the software. It's easy to use and training desk staff to use it is super slick. I love all the how to guides. Also, [SENSITIVE CONTENT HIDDEN], our managing partner has been amazing, always quick to respond and goes above and beyond with helping us.

I love how easily it sends comfirmations and takes care of the busy work we usually need to hire staff to complete, like pulling reports, custom timing for clients, and easy for clients to use for online booking

It's more small things that I'd like to see updated: for example when I save changes to services or products that I'm editing the page only lets you do one service then it auto refreshes to the top of the page, instead of saving and letting me continue where I'm at. That means I have to scroll all the way down to find the section, remember the next service that I have to edit, it's time consuming and for larger salons who have lots of employees with unique booking needs its not quite as fluid as I'd like. I'd also like to work off of more than one tab, so I can be checking clients in while also pulling reports. I'd love to be able to have a tab for each location open for easy booking during busy seasons like the holidays when we are searching for any open appt and comparing options for clients between all the locations. I'd also like to do more filtering for client emails. As of now I don't see a way to email upcoming appts for selected dates, which would be helpful as covid continues and brings us many updates we need to send to just upcoming appts, not all clients and not just clients who have had an appt with us before. Also woul dlove if the app view of the calendar was more zoomed out so you can get a better idea of whats happening for the whole day, now you have to scroll quite a bit and its confusing visually.

INCREDIBLE.

I HEARD OF BLVD 8 MONTHS BEFORE WE DECIDED TO SWITCH OUR PLATFORMS. WE CHANGED IN THE BEGINNING OF 2020 WHILE OUR SALONS WERE FORCED TO CLOSE. IT WAS A SCARY TIME TO CHANGE WITH ALL THE CHANGES GOING ON IN THE WORLD BUT BLVD MADE THE TRANSITION SEAMLESS. IN THE PAST THE SELLING AGENT HAS BEEN GREAT AND THEN ONCE WE HAVE BEEN GIVEN A ACCOUNT MANAGER EVERYTHING HAS FALLEN APART. THAT IS NOT THE CASE AT ALL WITH BLVD. I WAS SO SCARED OF THAT HAPPENING TO US AGAIN AND THIS PROCESS HAS BEEN THE BEST DECISION WE HAVE MADE FOR THE FUTURE OF OUR SALONS. ALL OUR DATA TRANSFERRED SEAMLESSLY. ALL OUR STYLISTS WERE ABLE TO PICK UP RIGHT WHERE THEY LEFT OFF AND NO CLIENTS WERE EFFECTED IN THE TRANSFER. WE GET GREAT FEEDBACK DAILY AND WE ARE SO EXCITED TO GET DEEPER INTO WHAT MAKES BLVD SPECIAL. WE JUST HAD A MEETING WITH OUR ACCOUNT REP DALY AND WITH EVERY STEP WE TAKE WITH BLVD WE GET STRONGER AS A TEAM AND AS A COMPANY.

I WISH THAT IT COULD HAVE TRANSFERRED OUR PAST RETAIL HISTORY. I USED THAT A LOT IN THE PAST AND WE HAD TO MANUALLY RETRIEVED THAT DATA BEFORE THE TRANSFER HAPPENED FROM OUR PREVIOUS PLATFORM. I WOULD HAVE JUMPED ON BLVD MUCH QUICKER IF WE WERE ABLE TO HAVE OUR RETAIL HISTORY TRANSFERRED.

Solved the stress of all the "workarounds" we were having to do with our old software. Elevated the guests experience with working with our business.

It's hard to put in words the beauty of this software. It's visually beautiful, very quick to learn, easy to use, customer service is outstanding & quick to respond, and the online booking platform is so easy to use for our guests. We've been in business for 9 years and this is our 5th and final software. We've found the one!! The conversion from our other software was so easy and seamless (we've had disasters in the past) I can't recommend it enough!!!

A few features I feel are missing (but I'm told they are working on adding them) Referral program built in, option to pay commissions on discounted services or the original price, line items for set fees in the checkout instead of having to manually enter it, ability for guests to book directly from Instagram.

I’m the two years I’ve moved from MindBody to Boulevard, I’ve seen the growth. They are constantly giving useful and innovates updates to the software that make my life so much easier as a practitioner and business owner.

I recently did a price increase and realized that the price change doesn’t update all the appointments already scheduled prior to the change. It would be great for this option to at least be there to automatically change all prices including those already scheduled starting on a “certain date”.

Never thought I could love software!

Boulevard is incredible. Everything is so easy to use. The functionality saves so much time and my staff actually love it.

Really wish I found Boulevard sooner. Not sure how I didnt know they existed!

Overall its been pretty pleasant. We were using Booker before and since transferring to Boulevard, it's been great. Everything has been relatively easy to learn and easy to train with other people. I feel like I learn something new like every week haha.

I love the ease of the tabs and being able to just read what is what and where to go. Theres no guessing on where you need to go in order to do what you need to do. Everything is very user friendly. It would be really hard to mess something up.

I dont like that you're not able to just stretch appointments by grabbing the appointment. You should be able to grab the bottom of the appointment and stretch it, instead of having to do an extra step, going into "Edit Appointment" and changing the time length. Also the "Week" view doesnt work if theres more then four barbers on your screen, that should be changed. There also should be some sort of Apple Pay option with Boulevard, its 2020 going into 2021 :)

Boulevard is intuitive, myself and our staff picked it up quickly. The reporting is much more detailed and customizable than what we had worked with before.

Transitioning was slow and a bit tough at first, but all data was eventually added and correct.

Our clients are happier. Our employees are happier. Our bank account is happier.

If you are under the impression that salon software is all the same, Boulevard will change your mind. From setup and functionality, to after-sale service and support. They are constantly bringing additional functionality to the platform. We have a dedicated (in every sense of that word) partner on the service and support side. No call center "promises of resolution. Most of all, this is not a "subscription" you buy. Joining Boulevard provides you a team of specialists. And it is has a very classy feel for the clients.

None. The only difficult decision was deciding exactly how dissatisfied we'd become with our prior provider. Once we made the decision, the rest was easy!

BLVD has everything from scheduling basics to marketing to deep reporting to easy payroll management.

depending on all the extra features you choose, the monthly cost is higher than we're used to but over time, it evens out

Never have I ever used a software that clients and stylists love, all while giving me all the insights and tools to scale and grow our business.

The custom reporting allowed me to effectively look at areas we needed to improve tailored to our salon’s needs!

Not a con but would love more options for text marketing through the software.

I don’t receive many quick replies and when i do my questions don’t have answers. My suggestions get added to future development.

Online booking and scheduling appointments

The reporting doesn’t make much sense for the service providers that switched from other payment platforms like square.

extremely functional and user-friendly. It made for an easy transition at our salon for receptionist, stylists, and admins. The onboarding team and customer support are incredible, too! We have two locations and they are very easy to switch between and manage.

definitely a "young" product. There are some gaps in reporting and the lack of a client portal it a huge con for our clients, though, I believe one is in development for next year. We have two cash registers and we struggle to keep financial reporting clean due to a "floating drawer" concept. They support team was helpful with suggestions and we have a make-shift system but do hope that Blvd will invest in improving this feature.

No need to send reports to accounting - they can access everything themselves. It's made training so simple and easy thanks to the system remembering how to book each client and allow the staff to move the appointments around on the days effortlessly to find the best time slot. No more wasting paper printing schedules and service bills, everything is done through the service providers app on their smart phone.

How you can click & grab a booking to move it around on the schedule.

We are no longer able to change the service provider once the order is processed.

Excellent

This is the best booking software on the market. I highly recommend this product for booking, accounting, and managing your business. They have great customer service and are always available to help. Not to mention there online classes are great for teaching how to use the platform. It’s the apple of booking software.

Currently their app version for iPhone and android are not as sophisticated as their online platform.