All Axiom Software Reviews
1-25 of 30 Reviews
Sort by
JOdy
Financial Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Very Flexible and Custom
The implementation was top notch and the annual conferences add a ton of value. The only improvement that needs to happen is on the Support side. The Support team is great and extremely knowledgeable and solves the issues, the problem is getting a hold of someone. They force you to send an email or a chat, but the chat is a bot. The response times are usually hours if not days, but again, once we get someone to answer our question, they always resolve the issue and are extremely helpful.
PROSWe have been able to decrease our Budget Cycle time with the use of AXIOM by almost 75% compared to our previous software. AXIOM has so much flexibility and customization that allows users to create custom reports and Budget plan files based on the exact needs of the bank.
CONSThe only limitation that we have seen so far and were able to bypass it through the customization within AXIOM is the Cash Flow engine. As we would expect , the results from the AXIOM Cash Flow engine vs the ALM software are very different and meaningful material variances that we do not feel comfortable running it for Planning.
Reasons for switching to Axiom Software
Lack of flexibility and long Budget Cycle Times due to the limitations of the software.
Mark
Banking, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed August 2021
Great product but awful support
I get the sense that financial institutions have taken a distant back seat to health care clients. Syntellis discusses having 3 main verticals: financial institutions, health care, and higher education. However, the years of Kaufman Hall ownership clearly solidified health care as their main vertical, and consequently, most of their support resources are allocated to health care clients. I miss the days when financial institution clients were cared for and treated well.
PROSIt's intuitive for Excel users since Excel sits behind the product. It's a powerful software that satisfies our needs in financial reporting, budgeting, forecasting, profitability reporting, incentive compensation, loan pricing, risk-adjusted capital allocation, etc. I feel like the cost has been well worth the output and information gained.
CONSWhen we partnered with Axiom EPM in late 2012, their support was incredible. We would often have our issues resolved within an hour. Now it takes several days, on average, for resolution. I submitted an urgent support ticket earlier in the week. 3 full business days have passed without assignment (I can see the current status in the customer portal). I've complained to them about their support for a few years now, including a 30 minute conversation with their previous [SENSITIVE CONTENT HIDDEN] last year. They kept saying that they're working to improve support, but this week is evidence that there are still major problems, especially when it comes to supporting financial institution clients.
Reason for choosing Axiom Software
We saw Axiom as a superior and intuitive product having individuals there with deep knowledge of the needs of financial institutions. Their support was phenomenal (off the charts). They were actually supporting our previous vendor's product for free since many of them moved companies. Their support was a main reason we had confidence in them. Unfortunately, all of the original individuals with many years of banking experience are no longer there. It's a very different company today than the one we signed up with in 2012.
Reasons for switching to Axiom Software
The previous EPM was going to no longer be supported. We also wanted to add profitability reporting.
Vendor Response
Hello Mark, Thank you for your feedback. While we're glad that you're pleased with the quality and functionality of Axiom Software, we regret that you have not had as positive of a support experience. Our team has time set up with you to discuss this further and we're confident that we can resolve the issue. We are committed to providing the best experience to all of our clients, regardless of industry, and look forward to providing you and your team with an elevated level of support that meets your expectations, and ours. Thank you, The Syntellis Team
Replied August 2021
Christopher
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2023
Kaufman Hall Axiom
Reporting & Budgeting
PROSAbility to quickly build dynamic reports.
CONSInconsistent formulas and set up, often glitchy.
Reasons for switching to Axiom Software
Flexibility & robustness
Sarah
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Solid all-around product
Overall our experience with Axiom Software has been a positive one. I can't really imagine another software accomplishing everything to the same degree and allowing our organization the same workflows & user capabilities that we have today.
PROSAxiom sent out a representative to be with our organization on site during implementation which helped us tremendously. We've never felt like we've been lacking customer support when software issues have arisen, and there is a lot of learning material available to let users become comfortable using the product quickly. I'm able to complete the majority of my work using the single platform which makes things a lot easier on users.
CONSThere always seems to be some bugs around software-update time which can cause some work-stoppage issues, but if you plan for updates it's nothing catastrophic. The forecasting features seem a little inferior compared to budgeting, but that could also be due to forecasting being such a new concept.
Dave
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Great for Budgeting & Reporting
My most valued component of the software is the reporting capability. They have hundreds of standard reports but we more often build an use our own custom reports. We run multiple reports at the department, entity, regional, and consolidated level. Axiom allows you to process them all in a batch with a single click and they are packaged and delivered.
CONSOver the years the product has grown significantly in it's capability and complexity. To be an expert takes a lot of time and some of the functionality could probably be designed in an easier to use fashion. Online documentation is available, but doesn't always answer your questions. Support is primarily done by email which isn't always the most effective like the old days of picking up the phone.
Claire
Banking, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Insight Into Profitability Like No Other
When we switched our bank to Axiom for Budgeting and Profitability the integration into our current processes was easy. Axiom allows you to do so much more with profitability. The Customer and Product profitability allows great insight to what we are currently doing that is profitable and what we need to do better.
CONSThe initial setup is a lot, but do not be discouraged because the support are amazing and they help you the entire way.
Sean
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Excellent Excel based Application!
I like how this software has an Excel based version which is easily understood if you are a proficient excel user. This allows the software to be simplistic enough for most business people's daily use but also has the capability to be very customizable and technical when needed. My favorite thing is the excel based report writing. It allows for dynamic reports that update automatically and can be fully automated with the scheduler.
CONSIn the capital planning and capital tracking modules web application it doesn't allow you to open attachments in another window, you must duplicate the tab in your web browser and then open to attachment if you want to see both at the same time to confirm quotes to what has been entered in the request.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed June 2021
Axiom is the future for Higher Ed budgeting
Overall, my experience with Axiom has been very positive. Because of how managing and reporting on data is handled, it makes it very direct and simple to implement improvements and new ideas within the system. I have expanded the existing functionality with only a 2 person team while maintaining the Axiom system for our entire campus.
PROSThe ability to consolidate and deconstruct budgeting data for reporting purposes and individual analysis.
CONSThe Excel client can be sluggish at times.
Reason for choosing Axiom Software
Price, feature set, vision with regards to budgeting, and admin ease of use.
Reasons for switching to Axiom Software
Axiom was simpler better in terms of configurability, user ease of use, and idea to implementation when it comes to reporting, process handling, and data management.
Ben
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2021
Axiom Review
The best aspect to Axiom is how customizable it is. Axiom has the ability for administrators to completely customize report writing, dashboard creation, scheduling imports/exports, and add custom tables. This allows the solution to be specifically tailored to meet each client's business needs.
CONSAxiom does not have a great set of standard or canned reports/dashboards. Most need to be created or tailored by the client, so there is a good amount of time and work needed by the client to get to where they would like post-implementation. Additionally, the multiple unique user interfaces create confusion among users.
Timothy
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Axiom Review
Axiom is great for being able to pull the data that is needed and consolidate it for our organization easily. We're able to run ad-hoc data pulls and design detailed reports to pull everything together.
CONSTo build complex reporting in the system the individual does have to be fairly knowledgeable with the application; however, the report writing tools have been improving to allow a layperson to be able to create more complex reports.
Maria
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed June 2021
Axiom has its pros and cons
The people we work with are great and knowledgeable. I just wish the software has more standard functionalities.
PROSThe ability to create and customize the look and feel of the report is generally pretty easy compared to other report writers.
CONSWe have to pay for additional customizations that are not out of the box functionality and when an upgrade happens, a lot of the customizations go away.
Jasen
Banking, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Axiom Software Review
The tool has been great for automating reports thus cutting down on creating reports manually. The budget process also was much more simplistic even with greater amounts of detail..
PROSThe consolidation process runs smoothly and is fully automated. It also has functionality for the banking industry that includes FTP and RAROC.
CONSStill needs work on dashboard functionality and ability to model information using R or a similar modeling language.
Reasons for switching to Axiom Software
Needed a more robust budgeting tool and wanted to be able to use FTP and allocations
Sandra
Banking, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2021
Learning curve but worth it
We really like Axiom Software. It has been over five years since we have had it and are able to automate a lot of manual processes and reports.
PROSOnce understood, it is pretty easy to use. You can also customize it to pretty much any type of data you want to bring in
CONSThere is a learning curve with setting up queries. Support could also be better.
Waqas
Pharmaceuticals, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2023
Review for Axiom EPM by Syntellis
It has been a great time for us to use Axiom, unfortunately, it didn't work out for us to use the enterprise performance management software as it was complicated to use and customer support was not up to the mark.
PROSIt does help you manage all the risks and have everything visualised properly
CONSIt is expensive, once you go with axiom you cannot leave them as migration is nearly impossible unless you wanna start building your own data over again
Masen
Banking, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
UCCU Review
We have been pleased with almost everything.
PROSI enjoy the large capabilities that exist through it. Our last software was very limited, so it has been great to have all those limits removed for our business now.
CONSThe web dashboard builder has been very difficult to learn how to build reports from, and I haven't found many training videos or classes to help me learn more.
Reasons for switching to Axiom Software
It was a legacy system that we had outgrown
Fred
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2021
Axiom evaluation
Relatively east to report, budget &forcast for our entire system.
PROSUser friendly, integration, excel based, report modification.
CONSNot a fan of Window's client for administrators accessing the budget flan files
Reason for choosing Axiom Software
Been using Axiom for some time, Kaufman Hall before that.
Thomas
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Powerful Software
The Syntellis is flexible and allows for customization. Their software support team is prompt and courteous
CONSIt can be slow when querying larges amounts of data. Not sure there is a lot of software out there that isn't slow in this setting, however.
Edelmira
Banking, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2021
Axiom Pros/Cons
Excellent tool to analyze and combine data from different prospective. Easy to create new functionalities and scalability
PROSExcel base. Easy to use. Easy to develop. Scalability. Easy navigation. Data Availability
CONSNot friendly report creation / Dashboards. Slow dashboards
Christopher
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed June 2021
Friendly to use but terrible to get support
I like the product but the support is terrible.
PROSThe software is user friendly and has nice features that have enhanced our budgeting experience.
CONSThe support takes over a month to get back to you on critical cases at times and sometimes even longer.
Kyle
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Financial Analyst Perspective
Custom Reporting Capabilities are relatively easy to put together once you learn the system
CONSWould like more videos on advanced trainings, real examples of how other hospitals have used the system to improve their reporting
Julian
Financial Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2021
Axiom Software
Integration with excel interface. Ability to reduce reliance on IT/analytics team to control data flow.
CONSTimeliness on software bug resolution, lack of new/improved excel client features, slow support response time.
Annemarie
Education Management, 1,001-5,000 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Lets get Started
The implementation and suppot team have been very helpful and accommodating. Training could have been better. Tuition model is a blank template and it you don't have any idea what should go in it to run appropriately you start off on the wrong foot.
PROSThe program is customizable so we could accommodate the different reporting styles of each of our campuses.
CONSThe fact that the program is so customizable. We took something that was simple and made it complex. Now we are spending to much time on enhancements that we wouldn't have to do if we kept the program as it was designed. Now there is so much information that is gets confusing for the end user.
Reason for choosing Axiom Software
The salesman did a better job at presenting the product
Reasons for switching to Axiom Software
To have a more consolidate budget process for the 5 campuses
Lisa
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2021
Axiom
Excel friendly, user end friendly, able to maintained data from back end.
CONScustomer support is not very effective, long wait for the reply
Reason for choosing Axiom Software
budgeting
Corey
Financial Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2023
Comprehensive Financial Reporting Tool
This product looks like Excel and has some of the same functionality, but there are also additional tools. Most helpful is the GetData function, which allows you to quickly pull data from different tables.
CONSThere are row limits on tables, which means if you want to view a table with over 50,000 rows, you have to create a report to see the whole teable.
Armando
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Excellent Software!
My overall experience has been great.
PROSI like the ease of use. I am new to financial analysis and this system is user friendly and easy to grasp.
CONSThere is nothing I have run into yet that I do not like.