The highlight of using OnSemble has been the team at Passageways. [SENSITIVE CONTENT HIDDEN] was an absolutely invaluable resource and helped solve virtually every one of our business needs and "wins" we wanted for launch. She was full of ideas for solving problems and made herself very available for assistance. On the support side, [SENSITIVE CONTENT HIDDEN] has also proved to be a massive help and great resource. Always willing to help and fixed our tickets in a very quick timeframe. The people and team alone make OnSemble a great choice!

This product is very easy to get set up, using a mixture of basic HTML and drop-n-drag elements to build pages in minutes. It's definitely feasible to build out a department in minutes and hours, through a pretty user friendly interface. You also don't have to sacrifice a lot of control for the ease of use, as you can easily code in what's needed, or can adjust templates on the fly. It allows a ton of customization as well, which gives your team a lot of options for set up and functionality. There's also a lot of features included in the price, which really raises the value when comparting to similar options.

Our issues mostly have been with some of the specific modules called "islands". Some are more robust than others, and we were not able to replicate everything that we wanted given some restraints of the islands. They also prove to be difficult to work with in a few cases. Calendars, for example, offers some nice features but has some quirks that has prevented us from utilizing it for the whole organization. That being said, these islands get updated and changed over time, so some of our issues could get fixed.

OnSemble gives our staff one place to go for organization-wide information. We can reduce emails in inboxes by archiving what's important. Onboarding new staff is easier when they have this hub to go to for HR information, department links, promotions or the employee directory . We love it!

We were able to customize our portal with our own unique branding and style. Creating, editing and maintaining the framework is really easy and help is available anytime we need it.

One of the pros can be a con if you aren't sure of your vision for your site. Though the system is really easy to use it does have a lot of complexity to it to be able to offer the extent of the customization options. Learning about all it can do is perhaps for people smarter than me! But, the implementation team and ongoing support helps get you through.

Overall, we have had issues with the support from OnSemble. It started with the initial launch and even the follow up now doesn't happen. We will be notified that our contacts are looking in to items and we won't hear back from them. It's a constant follow up on our end.

The look and concept is good and more modern.

The set up and use is cumbersome and many different locations need to be updated in order to change user access. (Not as user friendly on the administrative side.)

With our portal, we solved a consistency in documents issue we were experiencing. Since implementation, we have been able to ensure both locations have the most up to date documents on hand in the portal's document repository. We also solved the need for a shared calendar for all staff with the portal. We have provided our staff with a virtual Professional Development corner, containing a lending library, complete with motivational and professional development books employees can check out.

The document repository, ease of use, and infinite possibilities for custom pages are amongst my favorite features of OnSemble.

Most of our initial concerns with our portal were put to rest with the latest version update. We have experienced few issues with the portal since implementation. Any issues that arise are easily solved by the top notch Passageways Support Team or simply by emailing our extremely helpful and knowledgeable Passageways CSM.

Enterprise risk management including audit management, business continuity planning, cybersecurity assessments, risk assessments and vendor management.

Ease of use and integration points between the various software applications.

Lack of custom report writing options available to the administrator.

Overall, I absolutely love OnSemble! The software itself is pretty amazing. The ease of use and vast amount of modules offered made this a no-brainer decision for us. The people that work at Passageways are some of the nicest, most supporting people I have ever dealt with. They have made the whole process (setup, implementation, maintenance, etc) the best experience. You can't really ask for more when working with a third-party vendor!

1) Easy to learn how to create/build 2) Amazing Support Team - every person/department I've dealt with has been ridiculously helpful 3) Minimal training time - OnSemble is very easy for staff to adapt to. 4) The built-in modules are amazing and help with pretty much any need we've had with our Intranet. 5) Did I mention the people? Because I really enjoy working with everyone at Passageways!

The only thing I don't like about this software is the responsive web design. When moving between different screen sizes - some islands on the page overlap.

The modules and islands. Not only can you choose your site's functionality, but the options on a single content page allowed us to reconfigure our navigation and provide more useful content per page.

Not much of anything bad to say. The platform works smoothly, is a huge improvement over our previous platform, and the support is spectacular.

The customer service has always been amazing. The Team is always there to reply and help as quickly as possible. [SENSITIVE CONTENT HIDDEN] in particular is an all-star who goes above and beyond what it takes to get stuff done. We're really appreciated having her work on our file.

I like that you are able to restrict access to different parts of your Portal. This is a wonderful customization feature that allows us to connect with users in different ways.

The back-end can be restrictive when trying to design pages. I also wish that it was easier to move documents around from folder to folder and that the folder icons were larger.

The overall experience has been amazing as indicated above. But the lion share of my praise goes to the Implementation Manager. Without her I highly doubt that our Portal would have launched or without a doubt significantly delayed. Her knowledge base of the Onsemble platform and her attention to detail is astounding. As much as I get praised for creating an immersive Intranet, I know it's partly due to her support. She's an asset to the Passageways Organization...and to our team. The support team is nothing like I have ever experienced. Their response time and follow through is indeed a standard for the industry of IT support, this deserves 100% not 99% satisfaction.

Wow!... I can spend literally hours writing about my extreme satisfaction with the team and the software. It has allowed our organization to experience another level of engagement with our staff. The ease of use and the “drag and drop” design feature has also allowed a team of 2 to be nimble, with the results and appearance of a team of 10. Our Executive leadership team believes transparency is the currency of leadership and the Onsemble platform has afforded them the opportunity to live out this value. From just- in-time information, thoughts on upcoming and/or current changes, future business strategies and recorded quarterly messages. This software has been and a catalyst to our increased employee engagement scores. We've only been 'live' for 6 months!

A missing mobile platform and the non responsiveness to different screens for the desktops version.

[SENSITIVE CONTENT HIDDEN] really saved us through implementation. There's so much to learn with the portal and she holds all of that knowledge in her head and was gracious enough to share it with us through countless meetings.

I love the abundance of modules that we can use that streamlines processes. We've implemented help desks throughout many departments in our organization which has helped speed up requests and allow the ability to track tickets. And, when it doubt, it's nice to have the PTE island to be able to customize how we wish.

Our organization cares a lot about things looking nice - and unfortunately, the drag & drop functionality doesn't inherently look 'pretty' without a bit of work. We had to do a few workarounds to get the site to be responsive and oftentimes need to pop into the HTML code, which many average users aren't familiar with. Also, the calendar doesn't work well for signing up for events like volunteer opportunities and is extremely difficult to report on. I've already submitted a feature enhancement request for this.

The support has been wonderful. My CSM is very personable and interested in how we use the platform

The ease of use of the software is great as I do not have a background in web development. I am able to share my knowledge and train other "power users" very easily. Overall this platform is user friendly. The software has numerous add-on applications and has integration capabilities which is very helpful.

Ways to share streaming media can be tricky. We often have to use outside services to host streaming media and then come up with creative ways to present it on our portal. Otherwise hosting it directly on the platform's server can cause long loading times or strain on the systems performance. Our end users often request changes to the native document search on the platform. There can always be improvements in that aspect.

Great vendor to work with. Has helped with more than we could have expected. Always willing to answer questions about the software or make necessary enhancements. We started using just Nvendor about 10 years ago and has now turned into pretty much the whole suite of products. We also used QuestSoft for Fair Lending, CRA, and HMDA, which was recently acquired by Ncontracts. That vendor was also great to work with. But the future abilities that they have in the works for those products is going to be great.

The ease of use with the software and ability to integrate with what we currently use. Training is top notch, but it helps that the software is user friendly.

The only downfall that we are having is the single sign-on. We are still having trouble implementing that piece into our intranet to get the Complaint button to work.

We want to use the intranet portal to connect with our employees across San Antonio, provide support and answers to their member service requests, and show how their roles tie into our larger mission as a credit union. OnSemble has allowed us to do that. We have all of our resources and procedures posted in a searchable format. We highlight recognition and team photos to help everyone feel the "team" environment, and offer opportunities to participate in community events. The OnSemble portal has been a key part to delivering on these goals, and the team at OnSemble was incredibly supportive to us making this possible!

What I like most is the outstanding customer service behind the software. The people at Passageways go above and beyond to help you and make sure that you're happy. We have been long-time customers and they went out of their way to help us with a re-design of our portal, asking nothing in return. I am new to my role and I had not worked with them before, but they didn't mind my endless amount of questions! They were truly on our side and wanted the project to succeed.

Nothing! I can't think of one thing I do not like...

Overall, Onsemble can deliver what you are looking for. I would not classify them as top tier yet, but if things keep improving then I may change my mind. Tech support is the best system support I have dealt with in my professional career. Their response time is fast and I know anyone that has an issue with the portal appreciates that.

I was thrown into our portal from day 1 and had to learn how to access a lot of it on my own and by attending the annual Passageways conference. It is safe to say, I feel a lot more comfortable now than I did 2 years ago. Something may break, but tech support does an amazing job of reaching out and resolving it for you. If the problem cannot be resolved through email, they have no issue with hopping on a call with you to resolve it.

We are not on the most updated version right now. However, going forward I feel that the portal could use a more modern look to it. We have run into a couple issues of not being able to do something exactly the same way in Chrome as we can do in Internet Explorer, which is not a huge deal, but can be inconvenient for staff at times.

We've come leaps and bounds in our communications since using OnSemble. Our News Feed and announcement islands have helped consolidate and streamline communications. The search feature and document listings make it easy for staff to find what they are looking for, and the Help Desks have been extremely beneficial.

Our organization loves the set up and functionality. The user set-up, workgroup access, and island options have really helped us to increase our communication between locations and to engage our employees. What I love most is that our portal gives a landing page for our staff to come together, share information, resources, and feel connected.

I think some of the islands and features are still a little clunky and some of the designs look a little out-dated. It would be great of the site was more responsive to different devices, and if there was a mobile option for both iphone and Android. We'd also like to see improvements made for document sorting/display on list islands. It would be great if there were options to organize accordion drop-down menus for files, and if you could choose how uploaded documents would be displayed.

OnSemble has made communication between departments and bank wide much more efficient. Before OnSemble, we had to email people directly for flyers, policies, memos, etc., but now it is all located in one location making it easier for all! We are a small community bank so we did not think this was something we needed, but after having we are thrilled and can't wait to see it evolve.

This software is very easy to use and user friendly. I have no background in building/maintaining an Intranet (nor have I ever used one) before and OnSemble made it so easy to maneuver. There is so much you can do and customize to make your own and if you're experiencing any issues Support is there to save the day!

While there is A LOT you can customize and make your own, there are some things that cannot be changed/altered and it can be frustrating. There are definitely ways to work around it though!

I love that the possibilities nearly endless. How my portal looks and feels is completely up to me. I love that when I have a question, i can always get a quick answer from Tech support, without them making me feel like an idiot or that I am bothering them.

Ha! Its the same as the most in some respect. Starting with a completely blank page is so intimidating. I think it wouldve been easier for us during the initial design if we had a few pre-built templates to choose from that we then could've customized. The modules that are configured within the island itself are definitely easier for novices. I would really like better control of permissions. For instance, I would like to have permissions for a particular page rather than the entire workgroup. Possibly even specific islands within specific pages. I would like for more customization that it currently controlled by a CSS to be integrated into the portal so that people without design experience can more easily make those custom changes.

1. Overall Quality - We've had the Employee Portal for a very long time. We've seen different versions come and go. 2. Ease of Use - Super easy and friendly web interface. Don't need to be an HTML expert to customize the Portal. 3. Features & Functionality - Has everything we need internally from Employee Directory, procedures, to Helpdesk. 4. Customer Support - Is the best. Always willing to assist whether it be by phone or email. Definitely the best service out there! 5. Value for Money - Very affordable and the ROI is very much worth it

1 stop shop for all of our internal needs

Nicer navigation/theme icons. I'm currently customizing our Portal with icons I get from a 3rd party. How about having an icon library where we could choose which navigation icons to use for our layout.

We have most of our company documents centrally located now, and departments are able to manage their own content, rather than channeling all requests through a single point of contact.

There are several modules that are available for you to make your intranet as simple - or complex - as you need it to be. The portal flexibility is helpful.

Some of the modules may be too simple, or not fully customizable in the ways you expect - but Passageways Support and Consulting are available to help craft solutions that fit your needs.

I would recommend Ncontracts to anyone. Nvendor and Ncontracts are very easy to use and can utilized as much or as little as you like and still be extremely effective. We love having all of our vendor information and due diligence in one easy place that all contract administrators have access to. Any vendor updates flow over to our Business Continuity Plan in Ncontinuity, so our BCP always has the most recent vendor contact information. We upload an employee data report monthly, so the BCP is always current with our call lists and crisis teams. During the past year with COVID and wildfires in CA, Ncontinuity has been invaluable.

Our bank has used Ncontracts for over eight years. We absolutely love the executive critical vendor summaries in Nvendor, most especially the SOC Report summaries. We start with those summaries and add our CUEC responses. Auditors and regulators love them!

Our least favorite feature of Ncontinuity is the difficulty of updating our information and then printing the final Business Continuity Plan. It has taken a lot of practice, but we are getting there.

The OnSemble software and team have been a very large part of my job day in and day out. From the software itself, to each and every OnSemble employee, I couldn't be happier!

This software is very easy to use, and for those areas where I may be unfamiliar, OnSemble provides ample support documentation and videos.

If I had to list one thing, it would be that some of the features were difficult for me to figure out at first (basic portal page editing). However, I was then introduced to the OnSemble support site, where I was able to find answers to my questions very quickly and efficiently!

I have been working with OnSemble for years and overall have a good experience with the system.

I like that there are so many different modules within the system. It's ability to do so many different things on one "website".

Although many improvements have been made to the newest version sometimes it does still feel a little clunky. It would be nice if they were able to develop it into a more modern system that allows users (that don't know a whole lot about web design) to be able to create a modern looking site for their institution. Example:Wix.com

This team isn't just another company. They actually care about you, your team, and your project. Thank you to the OnSemble team!

This software is very easy to learn, use, and adapt to. You could be very simple with this, and get the job done, or be more advanced and create some amazing work. NOTE: The support team was very responsive to us with any upgrades, issues, or questions.

There's not a lot you CAN'T do with this software. They are always coming out with upgrades, which is actually going to fix some minuet requests / issues.

The primary benefits have been culture building and information dissemination. This has cultivated a family atmosphere among employees at all levels of the bank and pushed us forward in accomplishing organizational goals.

We love that OnSemble allows us to connect every employee across the bank from tellers all the way up to our executives. Employees feel more involved in each others' lives which cultivates a sense of family and increases buy-in across the board for our bank's mission and vision.

We have no complaints. The customer service has been absolutely fantastic and Passageways is a top notch company. As we move forward, we will definitely continue with them.

I am constantly learning new ways to utilize all of the tools for our company and our employees. Our CSM is very collaborative and gives excellent guidance. The support team is extremely responsive and quick.

The ability to customize it to our branding, our needs and wants.

If possible, having some ready-made css or html scripts that could be made available for use would be great.