All Netchex Reviews
1-25 of 103 Reviews
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Haley
Real Estate, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed January 2022
Love using Netchex at work
Angela
Verified reviewer
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Netchex is always eager to help me with any question that I have. They are so knowledgeable.
We use this for benefits and payroll. It works perfect for us. I even had one of the service reps call me on a Saturday to answer my question because I was at work and needed help.
PROSThe website is very easy to use. It is pretty self explanatory on each screen. The payroll module is easy to learn and the reports are plentiful.
Jen
Verified reviewer
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Netchex has the best value with innovative products for the company and HR Administrators
Netchex has so many learning tools, one-on-one training and webinars to help you learn the products with a dedicated team of customer care representatives that are always willing to go above and beyond to provide knowledgeable instruction and advise. We couldn't have accomplished the growth in our company without these products. Our company goal is to be the leading employer in our area and Netchex/Hireology has been a huge factor in providing tools to make that happen.
PROSThe Netchex software has allowed the HR Administrative Team to streamline so many processes with the product suite available and the ability to integrate with industry leaders. With the NetGuide feature, our department has been able to onboard new hires more effectively and efficiently which gives a better overall first impression of our company allowing us to focus on training and welcoming new employees. The NetAssist HR helps most managers and administrators keep track of HR tasks easily with a snapshot view of what needs to be performed. The NetBenefits, NetCOBRA and ACA Central product has been a tremendous time and compliance life saver. Integration with our carriers has shaved hours of time off tracking a host of these tasks. It's all built in and easy to use!
CONSThe HR department really loves all the offered products, but there are some functions that we still need. There are ways to monitor when performance reviews are happening but not a way to tie the individual performance factors for each employee in the system. It would be nice to have this as a built in the system in the employee profile instead of on paper. There is no tracking mechanism built to record personnel improvement plans or warnings. Initial set up and implementation is an extensive amount of work that was expected but exhausting for a 1 or 2 man team to stay on task and make deadlines. If considering Netchex, I would highly suggest that you assign an implementation team of 2-4 members to tackle.
Reason for choosing Netchex
Cost compared to the totality of value in the products.
Reasons for switching to Netchex
Unfortunately, Axiom couldn't compete with Netchex's features available that encompassed so many of our needs. We were not experiencing the value or expected level of client customer service that was expected for the price we were paying.
Sally
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed January 2020
Regret the Choice now
I have been with them for like 9 years now, and have explained above why I have been with them. I do not want to go thru the hassle and pain of transferring the enormous data over to a new software, waste of time, money, energy. But I might reach the end of my patience soon, and just move to another one.
PROSWell, it is like any other payroll software. When I selected it about 9 years ago, I had other options, but their representative was very persistent and offered a good price. At that time, I used to travel often and was looking for a software where I could do my payroll online and this was one of the features offered, so I opted for it. Like I said there were options, and all the softwares I was looking at offered it, so it was a question of making a choice and I made it.
CONSFor about 8 years, we had the swipe clock, and there was definitely the issue of 'buddy punching', so we decided to do the biometric clock. Again, I had a couple of other options, but I am sure everyone is aware of how much time and energy goes into inputting data for all the employees. Only one of our companies has 100 employees and we have more than one. It is a laborious task, which I already went thru when I moved from another software to this one. It was a painful procedure, inputting socials, dates of birth, addresses, telephone numbers, exemptions and what have you. Having gone through it once, I wouldn't want to do it again, which is the only reason, I am hesitant to move to another company. Well my problems started when we moved to the biometric clock. Either they have not given us the right hardware, or I don't know. But almost every 2 weeks, I see the punches from the clock have not uploaded to the software. In the 8 years that I had the previous clock, it might have happened maybe 4 times, so an average of once in 2 years, that was ok right. But this is like once every 2 weeks, and I have informed them. they replaced the clock once, but the same thing is happening again, so maybe it is a software compatability. But if is frustrating. Wastes a lot of my time, and they don't seem to have an answer
Reason for choosing Netchex
The representative was persistent and used to visit my office often.
Reasons for switching to Netchex
At that time, they did not have online capability.
Annie
Semiconductors, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2024
NetChex Review
One aspect that I often appreciate about Netchex is its ability to automate calculations for various elements such as wages, taxes, deductions, and benefits. For example, NetChex automatically calculates overtime pay, taxes withheld, and retirement contributions based on predefined rules and employee information can save time and reduce the likelihood of errors compared to manual calculation. Additionally, intuitive interfaces that allow users to easily input and review payroll data, generate reports, and make adjustments contribute to a positive user experience.
CONSAt the moment, I cannot think of any issues as I am quite satisfied with NetChex.
Reason for choosing Netchex
NetChex offers more affordable pricing ad aligns well with the needs of smaller companies like ours.
Alexis
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
All The Work of A Large HR Department
We are not a very big company but Netchex has changed our orientation process to seem as if we were. And for the price a small business can afford!
PROSI have been incredibly enthusiastic about NetGuide. For a hospital, I have many employees with different credentialing certificates/licenses/vaccinations/etc. that expired almost everyday. Not to mention all the other regular HR items such as annual evaluations and education. It can be overwhelming for just one person. With NetGuide, I went from just myself reviewing all these items to know getting all managers involved and NetGuide even notifies the employee when I forget. So my busy day now has 5+ other people on their tasks!
CONSThe scheduling software. Our hospital runs on 12 hour shift (AM/PM), we do work weekends unlike office people, and all holidays even major. We are open 24/7/365. Meaning the scheduling system in Netchex is more geared to an office-based company but I would like to integrate our scheduler with Netchex to provide a solution for everyone. Currently, I have to go back and forth between the two programs and of course it is a hassle but also not cost efficient.
Reason for choosing Netchex
Paycor had bad ratings and was brought to me by another company but had no good reasons behind wanting to switch to Paycor over Netchex. Paychex Flex is the cheapest option in my mind but you end up with the cheapest product. I want more than that.
Reasons for switching to Netchex
ADP was not user friendly and was more expensive to pay for each "portal" to receive the same thing Netchex provides all in one.
Belinda
Verified reviewer
Warehousing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
New found love!
I was a little skeptical at first because I was running payroll in house for many years of being the payroll coordinator for my company so I was very hands on. We did try outsourcing with a company called Paycom but that turned out to be a total nightmare. We got lucky joining the Netchex family and after getting the hang of the software, having the Netchex team members always a phone call or email away ready to help and their software meeting our needs, its been the best transition. Not to mention, I'm still very hands on with my payroll/hr production.
CONSThere is nothing I can really say that I dislike about the software.
Reasons for switching to Netchex
Paycom just wasn't providing the positive support we needed.
Jennifer
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2023
Outstanding HRIS service!
Customer service has always been exceptional! Terrific program and worth the price.
PROSPayroll and benefits. Integration back in was not easy. Today, implementation of programs in smoother with may walk-throughs and support.
CONSBenefits has always been my qualm since 2017. Benefits overhaul has been on the roadmap way too long.
Reason for choosing Netchex
Netchex came in at the last minute. Pricing made a huge impact as well as the company is local.
Ranee
Automotive, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Netchex offer a great product!
Netchex has been great and truly helped our company move in the right direction with online timeclock and payroll.
PROSNetchex is any easy to use point and click payroll, attendance software. The ease of switch to Netchex from our previous online payroll platform was appreciated. They set up multiple training sessions with our Administration and Office Manager teams to ensure ease of use. They have been helpful in answer all of our questions and making the transfer seamless.
CONSThe onboarding process seems slightly redundant for our new employees. They are required to attach documents for every step of the process, even if there is not necessarily one to attach. We have received some complaints there, but otherwise all is good.
Reasons for switching to Netchex
The integrated onboarding and payroll system were a main selling point.
Nazia
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Very Satisfied
Still exploring more as there is so much you can get from Netchex
PROSVery user friendly and Awesome customer support
CONSI don't think there is anything I can think of
Reason for choosing Netchex
great sales team support and knowledge with training.
Reasons for switching to Netchex
very frustrated with their service and support
Breena
Verified reviewer
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed June 2021
Better than it was originally
Overall it has been easy to deal with lately but there have been bugs in the past
PROSEase in clocking in & out of work, you don’t have to log in and navigate to punch in/out, you can just enter your username and password & click punch in/ out.
CONSIt’s glitchy sometimes and has trouble loading when trying to punch in or out for work. It also logs you out if you don’t punch right away.
Angela
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2018
Lacking in honest sales staff and transparency on lack of upgrades to growing companies.
We are a small company experiencing experiential growth. Although Netchex support has been friendly, we find it disappointing that the sales representative made false representations of the contract termination fees and a hidden "auto renewal" feature. Prior to leaving Netchex we inquired about upgrades and additional support we could tap into, however Netchex turned out to be a basic software company that truly lacks knowledge of payroll and Human Resource management skills essential to marry this software properly to its clients. It was only after termination of their services (after 1 year contact was up) that Netchex is now trying to backdoor our company with early termination fees that were expressly voided by our sales representative upfront. We now use a company that stands behind their products & services with a NO CONTRACT options for 100% satisfaction guaranteed.
PROSVery cost effective if you have a HR department and tech savvy staff. Friendly customer service support.
CONS1. Dishonest sales staff about contract termination fees. Watch out for "auto renewal" of contract. 2. Customer support was not able to resolve issues immediately or answer simple questions without creating a "ticket". Normal turn around for ticket resolution was 4 to 7 days. Once when we inquired about Insurance support we were notified it would be 2 weeks before someone would reach out. 3. Security upgrades during our contract 2017-2018 that failed to meet the deadline advertised to clients. 4. When inquiring about upgrades for our growing company, none could be offered. Lacks upgrade & tailored support options.
Michaela
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2017
The customer support team is friendly and prompt. Netchex has been a great asset for our department.
This software has allowed our company to automate several tasks that were previously done on paper and required more manual labor. This software has also created more time for the employees in our department to focus their time and efforts on other areas that have increased our productivity.
PROSThis software has been utilized at my previous company, as well as where I am currently employed and it has been an overall great experience. This software has allowed us to automate processes across all of our locations and begin laying the foundation to implement a uniform system for our company as a whole.
CONSOne of the things I like the least is the amount of times the site gets overloaded with users and stops working, or will kick me out while actively working on something. I have been kicked out while hiring a new employee, and even while processing payroll. That is certainly the most frustrating thing about this software.
Jacquelyn
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Better than Dealertrack
Great Customer Service. I never want to go back to another software other than Netchex
PROSExcellent user friendly..... great customer service.. employees learn to use on their own. easy instructions
CONStimecard manual entry for managers when the employee doesnt clock correctly
Reasons for switching to Netchex
taxes
Tahara
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
my overall experience with Netchex its great.
the benefits I get from this software are the following: easily to navigate, easy post jobs internally, easy to add benefit information, easy to look as time and attendance issues. etc...
PROSi like that it's easy to navigate the software and that it's web based I can put the application up on my phone or tablet. I can work from anywhere in the country.
CONSWhat i like lease about this Software is the reporting. The reporting should give you more options to work with you should be able to create the reports use information to reference and cross reference things. I just need the reporting to be more advance reporting system.
Vicky
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2021
The Payroll System was not what it was promised to be!
I've currently ran 3 payrolls and they have been extremely challenging to complete.
PROSThe ease of clocking in for employees either on the phone APP or at their terminal. When the payroll is finally completed, it is a bit more accurate than our previous software and takes less time to complete
CONSThe training was so less than what was expected. The guidebooks do not even show the applications that we need to use for our business and getting someone on the phone to help is next to impossible. You are at their mercy when you are at a standstill to answer your questions or fix mistakes when you need them.
Reason for choosing Netchex
They were chosen for me.
Reasons for switching to Netchex
We were told that Dealertrack would no longer support their payroll application and we were highly pressured to use Netchex, the company whom Dearlertrak recommended we use and I guess they partnered with them. It's been a very challenging switch as the online training is rushed and there is NO WRITTEN directions for anyone who came from Dealertrack and there are special steps that must be made between the 2 software companies.
Chris
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Easily used and understood by any employee
Great for seeing our team and how their over time or daily hours are coming in.
PROSIt's nice to be able to check your hours and also if you're in management to see what your team is doing daily. Also nice to have easy access to your I-9 and other important info
CONSIt's only as useful as your team lets it be. You need to have people who actively update it and use it correctly to see the best functionality from it
Claire
Verified reviewer
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed December 2018
Easy to work with!
Netchex is pretty easy to navigate. The staff is very easy to work with and prompt with responses. They listen to our suggestions on how to improve to make things more user friendly. We have really enjoyed using Netchex for several years!!
CONSSome operations could be more efficient; however, the development team listens to suggestions and adapts if possible.
Kristan
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
User Friendly and Great Customer Service
Netchex has been wonderful to work with. They are very responsive to any issues that we may face and follow up timely. The program is extremely easy to navigate.
PROSNetchex is extremely user friendly, has exceptional customer service and great for on the go payroll processing.
CONSGlitches with the time clock punch features.
Stacy
Verified reviewer
Restaurants, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Netchex
Whenever we need a specialized report, Netchex is there to provide their expertise however way they can assist.
PROSCustomer Service support is awesome, everyone is very professional and extremely helpful.
CONSMy company wishes we could use all the software has to offer but their applicant tracking tool does not supply us with everything we need.
Olivia
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
We get All Star products and service for a negligible fee. We will never change payroll companies.
Netchex provides so many solutions to common problems for small businesses. If you need it chances are they have thought about it and perfected it. The best part though, is the customer service. You always get the answers you need when you need them. You can ALWAYS get someone on the phone to help.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Easiest payroll program to use
Time and Attendance is accurate and easy to use. In the event you have to make a change it is very simple to do.
CONSLogin needs to be streamlined so that once you enter your user name and login, it automatically goes to the password field rather than requiring another tab or mouse click
Kathy
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Netchex keeps Payroll Easy
Overall a great payroll company.
PROSI was very new to payroll and learning with Netchex made me feel very at ease. All payroll needs are available and reporting is right at my fingertips.
CONSScheduler has been in need of improvement for some time now. The mobile app also could use some upgrading.
Donna
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2017
NetChex has a lot to offer. Easy use of software. GREAT Customer Service.
Merging all three HR needs into one source (Payroll, Benefits and Time/Attendance).
PROSThe ability for employees to have everything on one system...Time and attendance, Payroll and Benefits.
CONSOccassionally, I have run into a problem with how something is being done, the response I received, "the software can not do that" or "that is not how this works" . Then I am directed to the ideas field to input my suggestion, WHICH I don't receive a response for or don't see where any of the other users ideas are being used or being worked on. Implementation for our company did not run as smoothly as I would have liked to have seen.
Anonymous
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
Cloud-based payroll solution with excellent customer service support
Cost-savings Faster turn around on payroll than with our previous provider
PROSNetchex has a very responsive customer service team. In fact, up until just a couple months ago, a real person even answered the phone when you called the main number. Payroll is cloud-based, with real-time updates, and lots of reporting, including self-customizing reports, to help with everything that goes with payroll.
CONSThe onboarding and recruiting/hiring features haven't worked for our business - they weren't a good fit for the volatility of the industry we're in. This was disappointing, as that was one of the reasons we chose Netchex.