Process Shepherd

Process Shepherd is a decision-tree and agent scripting platform that provides step-by-step guidance to agents, enabling them to navigate business processes. Designed for contact centers and help desks, it streamlines operations by reducing onboarding time, ramp time, and handling time while enhancing compliance and overall productivity. The power of Process Shepherd lies in its presentation of workflows as sequential steps or guided questions. Agents are led through each process, one question at a time, with real-time guidance. Beyond the streamlined guidance, it offers optional integration with external services such as CRM or helpdesk tools. Furthermore, the intuitive design facilitates the creation, modification, and management of intricate workflows. Process Shep...