All Lightspeed Restaurant Reviews
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Richard
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Great Product
Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease. The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time.
CONSSome of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue.
SARAH
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Would (and have) recommeded
With thoughtful planning and set up, we have seen a lot of value from the on-board features. We run a loyalty program using just the basic features of the POS.
PROSThe setup took time, but with good planning, we are able to get a lot of value out of the back-end reporting without the add-on module.
CONSI wish our Chase payment system could be integrated.
Reason for choosing Lightspeed Restaurant
In the end, Lightspeed did not offer full integration with Chase, but came to the table with an offer on hardware that made it more attractive.
Reasons for switching to Lightspeed Restaurant
The previous system did not provide robust enough reporting and did not function when there was an interruption in the internet connection.
Jimmy
Restaurants, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed June 2017
Horrendous POS System.
DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!
PROSNothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.
CONSServer level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!
Joe
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Lightspeed POS for Restaurant
Overall, our experience has been great, but no software is perfect. Their rates are comparable, but the customer support is phenomenal.
PROSLightspeed is sleek, very professional look and feel. Although it does take a number of buttons to run through a transaction, it's definitely an upgrade to what he had prior. The loyalty program integration is amazing, as customers earn points on the spot without any manual entry.
CONSAlthough not directly related to POS, their payment processing dose not allow partial refunds which causes us headaches at times.
Reason for choosing Lightspeed Restaurant
Better reviews and integration with their loyalty program
Reasons for switching to Lightspeed Restaurant
Spotting connectivity, card reader wouldn't work.
Andrea
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
User friendly!
Overall, it is a good experience. The customer service is suitable and helpful. The system itself is easy to figure out.
PROSI most like the "easiness" it has on the eye. For service, the floor plans, menus, and payment buttons are all easy to see and use. Makes for a faster and more efficient service every night. The reporting is in-depth and also easy to find/consume. The reports are visual and make it easy to "at-a'glance" understand how the service is performing.
CONSThe difficult components were in the initial set up of the floor plans for us. In order to make our floor plans look professional and aseptically pleasing we had to reach out to an outsourced consultant for aid in designing. Also, we integrated Lightspeed with our PMS (for our hotel) so that guests could seamlessly add products from the bar to their hotel reservations. This set up process was early in the stages for both companies - it may be more figured out - but the process took many months. Back and forth conversations with both companies. We are successfully using it though as of now - and the systems are interfacing seamlessly.
Reasons for switching to Lightspeed Restaurant
We wanted the PMS and POS to interface.
Herolf
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed December 2023
Indifferent Support
Although I had used Lightspeed pre pandemic it became a nightmare to re-set up post pandemic. First, they didn't even have available the App for the new version in my country's App Store. Then it took days (via email) to figure things out and get it up and running. They have the absolute WORST support when it comes to billing. One time my CC was declined and it took me a WEEK to get the card re-charged with a lot of run-around between chats and unfilled promises by Lightspeed. The link to pay your bill that they eventually send you DOES NOT WORK (nor have they done anything about it after I notified them many months ago. At chat support they send you another link to another system that declines the charge saying "not supporting the currency in your country" Whaat? The U.S. dollar, probably the most used currency in the world! Off chat support again with no promise of how long I'll take to re-try charging my card. There's an indifference there to the customers. I sense that they have become too big for their britches? Oh, and they just turned off my Backoffice access without any warning! oh wait, I've only been a customer for 8 years... hm
PROSIt runs fairly stable and has a lot of features
CONSDifficult set-up and customer service and particularly a billing department that don't care about the customer.
Reason for choosing Lightspeed Restaurant
It seemed like a solid product with support promises that don't exist
Daniel
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
The POS We've Been Waiting For
I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it! The customer service is outstanding, and offered hands-on support with our setup. We'd had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I'm also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved. I'm extremely impressed by how well it works for our unique "combo based" menu. Lightspeed has helped close a lot of simple human error loopholes! We also decided to invest in the "Liteserver," which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS'es, but now we don't even miss a beat (or a ticket).
CONSThere are some minor missing features I would still like to see, like better development of Labor Reports to help calculate overtime, but I have confidence that they will be added in time. I see an update every couple weeks, so I do believe the dev team is working through a list.
Simon
Restaurants, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
A easy to use system that my team love
We started using Lightspeed around two years ago. When joining the business I inherited a creaky old POS system that had been chosen for its ability to connect to our hotel PMS rather than for its usability and features. I was surprised that a cloud based system would have the capability to connect to hotel PMS but lightspeed does this really well. We started with 6 month trial in one location and now all locations run there F&B using Lightspeed. I was really happy with the support I received whilst on boarding, getting the system set up how we want it is very easy and the regular system updates only ever make things better. The key quality though has to be the ease at which the team use the system. Training is down to ten minutes rather than several hours supported by a hefty manual with our previous system. We are not about to explore the add ons for our next new opening including Customer Facing Display, Kiosk and Kitchen Display,
PROSSo easy to train the team Simple sensible interface Regular updates and improvements Great Hotel PMS (Opera) Interface
CONSOnly works on Ipad, would be great if Android was an option to open up the hardware market Needs consolidated reporting for chains
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2020
Not worthed as the expensive price
I know amount that i calculate manual in every type of payment are balance or not because kounta showing it amount minus or over, so we can double check before we accept to close cashier or shift.
PROSDisplay of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.
CONSActually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on closing time then you will get report that will show your manual calculted are balance or not, split bill need to do by amount not by item, mostly apps that i was using were by item. Second, we need to buy with additional charge to get more features that we can see more details report (like insight and purchase) and that is expensive. If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Third, menu item that you sell and item only you use for recipe are the same product list. Fourth, service charge and tax calculations are confusing to get the right amount. Every report that you want to dowbload as csv as not that correct way as csv.
Reason for choosing Lightspeed Restaurant
I want to try how the kounya itd work and if kounta works well, i will implement to other outlet that i have.
Yuri
Information Technology and Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2023
Web based means easy
We're integrating with Lightspeed and my experience is that they've put a great product on the market.
PROSThe product is one of the modern POS systems that it's very easy to set up and very easy to use. It's a breeze for both the users and the admins.
CONSThere is not really much to be mentioned as a con to be honest. May be that if you're experiencing some sort of a lack of internet connectivity you won't be able to mare changes, but not sure if I can qualify this as a con.
MICHELE
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
HAPPY WITH LIGHTSPEED
In my restaurant, we have been working with Light Speed from the opening in 2017, so over two years now, and me and my staff are very happy about. I don't like to lie and obviously the POS is not perfect., there are always areas to improve, and be more functional and works better as with any system. I sent few email to suggest the area they can improve and i have a good response, and this is somenthing i really appreciate, for me this is mean that you are working with someone that cares about your business and it's not there just to take your money. However is fair also to say that from the beginning to now they have improve a lots in different aspects. A special mention i want to do is the direct and quick Tech Support during the regular business hours of the day at every time, this aspect put Lightspeed above the competitors.
PROSEASY TO USE - GOOD VALUE COST - GREAT CUSTOMERS SERVICE
CONSSOME FUNCTIONAL NEED TO BE IMPROVE AND SOME AREA NEED TO BE ADJUST TO BE MORE FUNCTIONAL
Emily
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2021
Too Much Work
Liked the idea of the loyalty program but it was too fiddly to set up and maintain, so that ended up being a massive waste of resources.
PROSLots of different bells and whistles and the developers are willing to work with you to customize a solution.
CONSToo much work to stand up and too much work to keep running. The system crashed all the time and has to be constantly updated, revitalized, refreshed, and worked on in the back end.
Frank
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Fantastic system; exactly what we were looking for
When we decided to explore for a new POS system for our business, we were looking for a system that would be very user friendly, easy to install, good solid remote help desk and overall, a system that would be speed up our service. Due to the fast responses from lightspeed we were completely informed with the solution offered and had a quote in our inbox within no time. Very accurate, detailed and excellent service. Now 5 weeks later, the system is up and running in our operation in Jamaica. The installation was quick and easy (and we are certainly no experts at it) The staff training literally took 10 minutes and everybody enjoys working with the program. Most importantly as managers and owners we have all the accurate information available to control sales, waste and possible theft. All information is just a few Clicks away. Incase you don’t know; the help desk is simply phenomenal and well trained. As you can tell, I can recommend lightspeed to any company that looks for a system that clearly was designed for the user and by pros.
PROSThe ease of using it. Very user friendly, even a person that has barely ever been in contact with a tablet or PC has no problem using it.
CONSHave not found anything yet that we would need. Other than maybe the ability to pay in a different currency (calculate change in another currency for example)
Reason for choosing Lightspeed Restaurant
The speed of service and the well organized follow up
Reasons for switching to Lightspeed Restaurant
System was older model and could not be upgraded
Robert
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2021
Lightspeed for Bicycle Retail
If there was another option that exceeded the value, I would recommend a change for something that is more intuitive, more user friendly, and offered more complete support.
PROSThe POS functions are fairly easy to use and the reporting is simple. Also, customer info and scheduling are also fairly easy to use and navigate.
CONSIt is very difficult to train a new person on the software. Inventory management is very difficult and tedious and most all functions related to inventory management including ordering are a nightmare to manage.
Kumaresan
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2019
First Advanced Software
We need better support system in the week end. We need a app to view from the menu. We will have to use browser to login into restaurant manager. As a owner, we need to simple app to check the sales summary for each location in the app.
PROSEasy to use with many features. We have been using this software since the inception. We are happy with software.
CONSThere are few limitations to use it but it's getting fixed one by one. We have only POS system. We are looking complete solutions for the restaurant to track the sales and expenses.
Peter
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
User friendly constantly improving
its ease of use, customer support is great, reporting is good. They are always coming out with updates and improvements
CONSit was buggy at first but they have come a long way and are always there to help
Reason for choosing Lightspeed Restaurant
they were able to offer a better deal on hardware and support
Reasons for switching to Lightspeed Restaurant
Bakesmart was outdated. We are a large bakery and restaurant and bakesmart was a bakery POS. We needed a pos that could integrate with both our restaurant and bakery.
Emma
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Great system
Great easy system to use. Easy to change payment methods and products and downloading and updating on excel also possible. Just starting to sync with Xero so that’s good too. Customer support really has improved massively since we started using it 2 years ago. I would recommend as a good all rounder.
CONSReporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.
Alexandra
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Best on the market
Anytime an issue or a question rise up, the team is super helpful and quick to solve it !
PROSBest POS system on the market. Period ! The customer service and dummy proof system makes everythiong easy, plus accounting is directly linked. Amazing time saver !
CONSWhen you set up your floor plan there is not a lot of choices in terms of ''decoration'' to help new memebers of the team visualise the better.... But truly, that's being a little bit over the top...
Reasons for switching to Lightspeed Restaurant
Too old, worst customer service ever, super pricey, super complicated.
Leigh
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Very user friendly!
User friendly, and excellent technical and customer support. Lightspeed has lot of options for formatting the POS, which is an asset to any restaurant.
CONSUsing the restaurant version, there are a few limitations. First, there is limited to no inventory management. As well, there is no way to have a negatively priced product (for example if someone returns something)
Amelia
Restaurants, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Great Customer support
Immediate customer support is a huge plus
PROSIdeal for hospitality..providing hospitality POS solutions that were once considerably more expensive. Understands the Australian market. Great customer support. Was having a problem at 7:30 am on a Saturday morning and got an immediate response from a real human. Big ticks for that! Easy to update and maintain.
CONSa little bit steep for a new business. But overall a great piece of software..the retail capacity is limited but works well for a cafe with a few retail items.
Rob
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Great system
Great system great support great company Any problems we have had have been addresses and all to our satisfaction
PROSStable uses Apple network. Very stable Price very moderately price with loads of features Equipment using Apple products cannot get better
CONSSome ticket layout problems. But fix things monthly Need a router with a 3G back up Incase the internet goes down
Sean
Health, Wellness and Fitness, 1,001-5,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
From Implementation to working in Remote locations, effortless and efficient.
Lightspeed was very easy to implement, it's cut down on the time required to order and receive stock into inventory and do cycle counts to keep our inventory levels accurate. We use Light Speed to offer credit to some accounts, managing credit accounts is efficient and easy. we also take some of our terminals to Trade Shows for selling products and remote set up is always quick and effortless, the processes flow as smoothly as if we were back in our store. Processing orders is quick and effcient, and has helps us to increase the level of customer serivce and experience in our store and at Trade Shows. - Sean Craig Senior Manager of Corporate Credit Factors Group of Nutritional Companies ltd.
PROSEase of set up and Use Portability Inventory Management Interface Customer Support times/response Credit Account Management Individual log-ins for staff for performance tracking Excellent Reporting
CONSReceipt Customization would be nice Receipt do not print Credit Account information as it was at time of sale, but as it is when you reprint, having archived receipts would help with reconciling accounts with customers when questions arise.
Doris
Restaurants, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Kouta is pretty good
Kouta is a smart point of system sale, Kounta has the most amazing customer services
PROSKounta system is very smart and easy to follow.
CONS* It seems a little pricy, we are in NZ and it's in AUS dollars excl GST. * it needs wifi connections to run all the time. (perhaps it's the trend of our world now :) One questions in the meanwhile: is there a function to retrieve how many dishes of an item we have sold in a period of time? many thanks!
Olivier
Restaurants, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2019
Work like a Beta version
Feel like your buying high price Pos but when ou using it it feel like its a early Beta version!
PROSVery stable, Back end for report and input items in Dark color on ipad is really nice to not distract customer in restaurant
CONSDoes nt print modifier in Red lots of little feature that should be there for restaurant that are not hard of spit bill Report are not that great. not the most intuitive Pos i used
Santie
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
The best customer service and support I have experienced!
I am new to the hospitality industry and there is so much to learn and I need to learn fast. Kounta's excellent customer service and support has helped me tremendously to streamline my sales and to look professional. With so much to learn in the beginning, it was comforting to have a friendly voice always on the other side of the phone to assist me , and all the staff at Kounta have always been very patient with me (when I don't understand). Service like this is rare, and I absolutely appreciate it. I will always be loyal to this Company and will recommend it to everyone. Kounta has a fantastic product and they have the support to match it in order for you to utilize your products to the fullest and get value for your money. Thank you for a great product but even greater customer service and support!
PROSThe support and customer service. It is no use to have an excellent product and the user don't know how to use it. Kounta matches their excellent product with excellent support.
CONSI have not anything negative to say about this product.