When I Work
About When I Work
When I Work Pricing
Essentials plan starts at $2.50/user/month. When I Work is offered as a subscription on a month-to-month basis. There are no long-term contracts and a credit card is NOT required to start a free trial.
Starting price:
$2.50 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for When I Work
1 - 5 of 1,067 Reviews
Sarah
11 - 50 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed November 2020
Its saved me a lot of time
Christopher
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed February 2020
When I Work User
The When I Work software is great at keeping track of my work schedule. On the Dashboard, it notifies me of my next upcoming shift, the date, and the time. It tells at which location I am working and what my position will be. It also tells what coworkers that I am working with during that shift. I can go into the schedule tab of the software and see what days during the week I am working. The software will also tally up my total hours that I will work per week. This is helpful because it allows me to see who is working and who is not so I can get a shift covered. The software also allows me to put in requests in advance of dates that I want to request off.
CONSThe availability scheduling feature takes some time to learn how to navigate. It is somewhat difficult to fully schedule availability. If you make a mistake and accidentally alter the availability for one day you have to go back to that day and fix it before adjusting your availability.
Vendor Response
Hi Christopher, Thank you so much for the detailed feedback. I am glad When I Work helps you keep track of your shifts, the shifts of your coworkers, and helps with getting the time off you need! If you have any questions about Availability Preferences please submit a ticket, we are happy to assist! https://help.wheniwork.com/submit-a-ticket/
Replied February 2020
Felicia
Entertainment, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
LV loves WIW!
WIW is great! I would and have recommended over and over. I've used multiple scheduling software. WIW is hands down the best!
PROSI like the web based system. I love the instant changes are communicated. I love the color coding of roles and the budgeting features on the schedule.
CONSReports are confusing. There should be more premade reports to choose from. I HATE that we can't report an absence without removing the employee from the schedule. When reported absent - the employees shift should be removed from the schedule as well as the labor hours.
Reasons for switching to When I Work
Options in scheduling. color coding. WIW chat option
Vendor Response
Hi Felicia, Shab here from When I Work. We really appreciate your wonderful review! We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you. Warmly, Shab
Replied March 2024
Brian
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Critical Business Tool For The win
Solid. We continue to use this product and have not investigated other options.
PROSIt's quick, easy to use and works for both management and the employee side of our business. We have expanded across all of our locations.
CONSI do wish customer service was easier to engage vs a series of links being sent my way.
Vendor Response
Hi there! Thank you for leaving us a 5-star review. We are grateful you mentioned this! Our Customer Care team can be reached directly by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.
Replied March 2024
Elizabeth
Accounting, 11-50 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
1
Reviewed November 2019
MISSING BASIC FUNCTIONS!
Overall, we feel very let down with the simple but IMPORTANT missing features. Having spent time to setup two other client accounts with WIW, and made two training videos. WASTE OF TIME! But that's the chance you take, right? Vetting doesn't always go well and we found a work around for the PTO issue, but the timesheet submittal issue is a deal breaker. We are not going to setup a side system to verify that everyone has completed their timesheets and track history for employees submitting for review and accuracy. This needs to be a function of the app.
PROSInterface is simple and provides an organized structure that is responsive. Inviting and adding employees is automated.
CONSYour employees cannot "turn in" or "submit" their timesheets! There is no way to know or have them verify that what they have entered is ready for review. A mgr has to chase down each employee to verify they have finished, or have a side system of notices, or double tracking. Employees cannot enter PTO after the fact, they can only REQUEST PTO for future dates. If a company is using the timesheet function to have employees enter their time, breaks, PTO, etc, there are many limitations that require managers to do additional work. For instance, if an employee has an unexpected family emergency for two days, they cannot request PTO after those days are past. So how does PTO get entered for those days? Somehow the employee has to communicate with the mgr to enter it for them! Very simple but integral functions that are important to a timesheet app that are missing!! When giving feedback to WIW about these missing features, we were told that it was fine for us to move to another app since WIW wasn't a good fit. In other words, they are not open to feedback for improvement.....like it or leave.... We are leaving and taking the two clients we already setup on WIW trials to another platform, along with the 5 other clients that were waiting for the results of our trial run. All of which would have been paid subscriptions for WIW!
Reason for choosing When I Work
Interface was appealing.
Reasons for switching to When I Work
IOP Timesheets was discontinued by Intuit in favor of their purchase of TSheets. We were looking for other alternatives for us and 7 of our clients. Lucky that we tested this out before we onboarded all of our clients.
Vendor Response
Hi Elizabeth, Thanks for taking the time to leave a review and provide your feedback. We're sorry to hear that you did not find When I Work to be a good fit for your team. We do appreciate hearing more about what features are most important to you as we use customer feedback to guide future developments. If you have any other questions or feedback to share, please let us know by submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. Our Customer Care team would be happy to help. Thank you for your time and thoughts. Best, Kate
Replied November 2019