yBug saves me a lot of work hours on daily bases. It is clear and simple to use and I didn't need to look for any other tool once I've found it.

yBug is really useful tool with great integrations I mostly use the one for Asana and Trello. yBug reports are easily readable with clear call message for users and with all the necessary information for me to solve any issue they might be reporting. I have to praise the tech support that responded to my feature request within few hours!

No cons really. I really enjoy this tool

We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp.

Nothing, to be honest. It does everything we need.

Easy to set up, and the integrations with Github and other providers are smooth.

There were a few usability bugs like users reporting their cursor disappearing (black on black) during the screenshot and whatnot. It's tough having a feedback tool with no clear way of providing feedback on it.

Overall, the experience is really good, and I hope that the evolution of the product will include more features so that we can exploit it even more.

It was very easy to implement and it comes with a natural integration to email, Jira or Slack, to name a few. You can customize the form so that it integrates perfectly to your design and colour palette. It also automatically records the data that you want such as user ID, device or operating system used while reporting the bug. This is typically the kind of information that the Customer Success team has some difficulty including to the tickets, and this way they don't have to ask anymore. It is quite cheap compared to other tools that propose similar services and for this price offer a great deal.

For the purposes of bug reporting, it would be great to be able to attach more than 1 screenshot or video to each ticket. We implemented it for our team and they found that it was limiting.

Overall it's working great so far, though we haven't been using it very long.

Ybug is as easy to use as it was to deploy and customize for our app. It made reporting bugs, suggestions, and opinions much easier, streamlined, and organized.So far we only tested the integration with Slack, which went very smoothly, and we're looking forward to using more integrations, especially with JIRA.

As mentioned before, the only thing we're missing is being able to set our own ticket statuses to better match our process. I expect it could be solved by integrating with e.g. JIRA, but it would be great if we could customize it in Ybug directly.The restriction for 1 integration per project in the Basic plan is really limiting.