Bug Tracking Software

Finding software can be overwhelming. We've helped hundreds of project teams find bug tracking software so they can centralize work order requests and prioritize tasks.

Showing 1-20 of 60 products

Raygun

Raygun is a cloud-based networking monitoring and bug tracking application. It is suitable for large and midsize organizations across a variety of industries and offers crash reporting, user monitoring, user tracking, deployment t... Read more

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monday.com FrontRunners 2021

monday.com, an award-winning collaboration and project management platform, helps teams plan together efficiently and execute complex projects to deliver results on time. monday.com team management and task management tool allows ... Read more

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Backlog FrontRunners 2021

Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with design, marketing and IT teams. The key features of the solution include project and issue management, subtaskin... Read more

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Slack

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financi... Read more

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Asana FrontRunners 2021

Asana helps teams orchestrate their work, from daily tasks to strategic initiatives. With Asana, teams are more confident, move faster, and accomplish more with less, no matter where they are located. More than 100,000 paying orga... Read more

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Bugfender FrontRunners 2021

Bugfender is a cloud-hosted remote logging tool that enables application developers to find bugs before users do. The tool respects user privacy, is battery and network efficient, and keeps logging even if a device is offline. It ... Read more

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SpiraTeam

SpiraTeam is a project management solution that offers collaboration and quality assurance tools for businesses of all sizes and within all industries. The solution can be deployed either in the cloud or on-premise and is compatib... Read more

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GitHub

GitHub is a project management and code sharing platform that allows users to share their codes with others and create/iterate using collective intelligence. The software can be used for different kinds of coding assignments inclu... Read more

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Bird Eats Bug FrontRunners 2021

Bird Eats Bug Chrome extension captures bugs with screen recording and auto-recorded technical logs. This allows engineers to identify the issue a lot faster and cut unnecessary back-and-forth. For less than $15/user/month Bird sa... Read more

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JunoOne

juno.one is simple and effective! Our mission and vision We passionately believe in the power of ideas to change attitudes, lives and, ultimately, the world. Our vision is to make software development better for everyone, so busi... Read more

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Xebrio

Xebrio is a SaaS-based project management software which covers every phase of project development from requirement analysis to deployment. Xebrio helps teams achieve maximum productivity by enabling precise and comprehensive requ... Read more

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ProWorkflow

Founded in 2002 and acquired by ProActive Software Ltd in 2003, ProWorkflow is a cloud-based project management and time tracking software that caters to companies of all sizes. ProWorkflow includes all the features of a trad... Read more

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zipBoard FrontRunners 2021

zipBoard is a visual bug tracking and design feedback tool that helps eLearning and web development businesses create tasks, organize projects and track user activity, among other processes. It enables staff members to assign task... Read more

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Centercode

Centercode is a cloud-based customer validation solution that helps businesses manage processes for capturing client feedback using alpha, beta and delta tests. Key features include product reviews, content management, discussions... Read more

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Bugasura

A simple and collaborative bug-tracking platform. bugasura.io helps developers, QA, and Product teams report and close bugs faster.... Read more

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ClickUp FrontRunners 2021

ClickUp is a cloud-based collaboration and project management tool suitable for businesses of all sizes and industries. Features include communication and collaboration tools, task assignments and statuses, alerts and a task toolb... Read more

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Rindle

Build and automate your custom business processes with Rindle. We are not Trello, Monday, or Asana. Traditional project management tools are not flexible enough to automate your custom workflows or help your team adopt processes.... Read more

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Volley

Volley is a cloud-based solution that helps businesses utilize built-in collaboration tools to review, streamline and improve design QA processes for websites. Using the administrative dashboard, professionals can view all ongoing... Read more

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Jira FrontRunners 2021

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create projec... Read more

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WrikeFrontRunners 2021

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view f... Read more

Buyers guide


Last Updated: October 13, 2021

Bug tracking software allows teams to track and resolve bugs that arise during a project. These systems help centralize and standardize issue management processes. They are most often used for software and web development projects.

This guide will help you understand the role of bug tracking tools within the larger project management market, so you can make a more informed purchase. We'll cover:

What Is Bug Tracking Software?
Common Features of Bug Tracking Software
The Vendor Landscape
Benefits of Bug Tracking Software
Key Considerations for Bug Tracking Software Buyers

What Is Bug Tracking Software? 

Similar in function to task tracking solutions, bug trackers are specifically designed to separate bugs from regular project tasks and prioritize them appropriately. Capabilities vary, but these systems typically follow these steps:

Bug Tracking Process

 

Bug Tracking Process

Submit: Work order is created by a project team member, or through an IT ticketing system or emailed service request from a customer or end user.

Process: Bug is assigned to a team member, prioritized by importance and labeled according to status, e.g., ''new'' or ''reopened.'' The system classifies the bug, e.g., ''security'' or ''user interface.''

Track: Employee tries to resolve the problem and provides frequent status updates, e.g., ''blocked,'' ''testing'' or ''reviewing.''

Report: Bug tracking systems can offer valuable information about issues, how quickly they're resolved and more. These insights help in planning future projects.

Common Features of Bug Tracking Software

Common capabilities of bug tracking systems include:

Custom fields Ability to customize fields, views and workflows to your team and business needs.E.g., add a corresponding customer ID number to bugs submitted by customers.
Time tracking Tracks time to resolution: how long the bug has been open, if it's past due, percent complete, etc.
Collaboration tools Upload files to tickets, post comments and receive email or in-app notifications. Some platforms include interactive discussion forums with similar collaborative capabilities.
Dashboard View individual or team dashboards to monitor status and progress of open bugs. Some platforms include an activity stream or notification center on the dashboard.
Reporting and analytics Track progress of open bugs and milestones reached. Visualize and document trends regarding the quantity, severity and category of bugs, team productivity and more.
Knowledge base Centralized repository of solved and unsolved bugs with notes about resolutions etc. that teams can refer to, learn from and add to.
Integration with code repositories Connect code repositories (e.g, Git or SVN) to bug tracking software so source code updates from the repository are automatically reflected in the bug tracker.

The Vendor Landscape

Bug tracking software is available in both on-premise or cloud-based solutions. Typically, bug tracking can be purchased in one of the following ways:

Offered in suite,as one application included as part of a comprehensive project management (PM) system. Purchasing a PM platform that includes issue management helps ensure that bug tracking is fully integrated with other key project management processes, such as scheduling resources and project tracking. This integrated environment allows data to transfer seamlessly between applications, increasing visibility and keeping everyone on the same page. Some examples are:

Best-of-breed, or stand-alone. A business may choose to purchase bug tracking best-of-breed for several reasons. For example, their current PM platform may not offer bug tracking—or, perhaps it does, but doesn’t have all the features their team needs. Businesses purchasing best-of-breed solutions should first ensure the bug tracker integrates with the other software systems their team uses: Namely, their PM platform, but also their code repository or communication tools, such as Slack. Examples of this include:

Additionally, because bug tracking tools are critical for software development teams—who typically use agile project management methods—it is commonly included with Scrum and Kanban project management solutions. For example:

Benefits of Bug Tracking Software

Bug tracking software provides teams with several benefits, such as:

Improved organization: Work order requests and resolution strategies are centralized and automated, adding structure to team workflows and standardizing bug management strategies.

Increased productivity: Assignments and progress toward resolution are displayed on dashboards, making it obvious if someone falls behind or if bottlenecks occur. Users know what bugs they are responsible for, and the priority and due date. This helps increase project efficiency and improve performance.

Useful insights: Reports and analytics help create permanent project and issue management records that can influence future business decisions.

Key Considerations for Bug Tracking Software Buyers

Here are the top things to keep in mind when choosing a bug tracking solution:

  • Powerful yet simple workflow. Workflow management is an important functionality of bug tracking software. An effective system will help you catch issues early and offer resolutions faster. To gauge the efficiency of the workflow, check how it helps you do the following tasks:
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    • Capture and report. The system should allow you to raise tickets, ask questions, discuss issues and share ideas on a centralized platform.
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    • Prioritize and assign. There could be a number of issues at one time. The solution you choose should help you create priority lists and assign the most important tasks first.
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    • Resolve and review. Workflows should be designed to help you push issues toward resolution. Additionally, an effective review system should be in place, which allows you to catch any bugs that may have slipped through the cracks.
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  • Ease-of-use. An efficient bug tracking solution is one that can be used with little to no special training. A simple dashboard with a drag-and-drop workflow helps employees—even those without any technical knowledge—create tickets and track their status. On the other hand, a cumbersome solution with functionalities that demand technical expertise of its users can be a tremendous strain on your company’s time.
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  • Open source or paid software. There are many free, open source software solutions available, but they come with certain limitations. For instance, you must host the software on internal servers and manage its maintenance. This is not much of an issue for small businesses, but as your business grows, you need a solution that automates the tracking of thousands of tickets. At that level, you need a flexible solution that can be customized to your needs and offers back-end support.

FrontRunners

Your Guide to Top Bug Tracking Software, July 2021

Software Advice uses reviews from real software users to highlight the top-rated Bug Tracking Software products in North America.

Learn how products are chosen

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“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication.