Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

User Interface is very intuitive and easy to understand. The ability to control access to different websites and applications using access cards is a huge plus.

GoodAccess VPN is an outstanding value and provides everything we need. The VPN is reliable and fast.

Some of the new features such threat detection and mapping connections have been amazing and very well done. All in all a very good company to use when a VPN access is required.

GoodAccess is an easy to use application and generally consistent. Customer service has  been very helpful.

Our company operates worldwide and many clients limit their business to their country by blocking the application for the rest of the world, so we cannot access it either.

We are using GoodAccess to have an easy-to-use VPN server to access several devices for remote assistance. We require a 24/7 stable connection which is offered by GoodAccess.

The products ease of use and how well it integrates with our business.

I like the simplicity of the UI in the dashboard. There are a lot of powerful options, but I'm not overwhelmed.

The software is very intuitive and easy to use.

I also love that the VPN desktop client doubles as an app launcher if you choose to list apps on it. I cannot see us moving away from Good Access.

We had some difficulty installing the software on older Windows 7 systems.

It allowed us to access remotely our systems which require fixed IP. It is cost effective and fit very well to the size of our team.

Finally, an affordable & easy-to-use VPN for small businesses. The cost of $1.9/user in GoodAccess is much affordable than other solutions starting at $8/user.

I like the simplicity of the product and the customer-oriented support team.

The trial period was not long enough. After the trial finished, certain functionalities broke as they got stuck, when we continued with the basic package, which didn't include the extra features.

User security is easy to maintain with SSO against our GSuite. Their customer support is fast and effective.

We have more positive experiences than negative. We had a problem whitelisting our CRM, but the GoodAccess guru helped us really fast.

They have supper support team, if something, just click and they are standing next of you and know how to help you.

Solid connection and great speed, all you need in a VPN for work.

I love that its so easy to set up and then manage a team of users with a dedicated IP.

Some additional indications are missing for people who are not from it.

I had low expectations based on previous experiences but they have done a great job making it easy to install and very easy to use.

User-friendly software that is very easy to use and set up. Excellent customer service that helps to solve every question immediately.

Adding users to teams needs to be done in chunks, for smaller teams this makes it difficult as we end up with unused licences.

Its ease of use and portability, thus allowing any member of the company to enjoy all the features related to information security offered by the tool.

With GoodAccess, the connection is as fast and stable as in the office. I see the biggest advantage in easy administration of users and systems.

Great overview and access logs and easy installation.

For a home user this is not of a significant importance, but for a corporate customer this is crucial. Also the support staff were always helpful in the few occasions that we needed them.

Great customer service, reliable and simple to use. Their system is much simpler to set up then the other companies I had tried and perfect for what our company needs are.

Weird random avatar assignment when new users are activated.

Our developers use Good Access for remote connection to our servers. Mainly in the covid time, when all of them are working from home.

GoodAccess was a good experience from start, I tried several solutions this was the easiest to setup, pre-sales support was great and very proactive.

Sensitive content hidden. Our rep, is also quick to respond and helpful whenever we reach out.

The software was straightforward to use. It takes minutes to set up, and best of all, it has very affordable pricing.

We didnt realize yet, there could be something missing.

It’s very secure, easy-to-use and also very affordable for small-large businesses. Your data & money stays in your pocket when using GoodAccess.

Customer Service, hands down, the best, quick responses and very helpful. The auto start is also very helpful, when you log on in the morning, the program starts working.

Hands-down, I would recommend GoodAccess to anyone needing a VPN for their business. The service and support is great, and the value is unparalleled.

GoodAccess costumer, tech and sales support is fantastic. They are very quick to reply and have made an extra effort to meet our demands.

Great value for money, perfect for small-large businesses.

The symptom is that I cannot connect to internet at all after connecting to GoodAccess. I'm not sure what caused this issue exactly.

Super easy in use, fast setup and integration, convenient admin panel, high-speed and secure connection, friendly and helpful customer service, reasonable pricing.

GoodAccess product is very simple, super user-friendly and quite fast. The complete integration with our existing business process was painless and pretty easy.

I like the ease of using the software, Stability and Good Service it gives.

Pretty easy to set up, lots of useful guides provided.

We solved the possibility to let our employees work from home and being connected to our office, its something we were looking for because of corona and in the end helps us to grow better.

Very impressed from the outset, they made the whole process quick and easy.

The Customer service is not 24/7 I guess. I need to wait 12 hours for a representative to respond when I had a little problem.

Overall, GoodAccess.com has been an excellent investment for our company. It's a solution that not only meets our security needs but also aligns with our commitment to efficiency and innovation.

It was relatively easy to use after it was installed and implemented.

Static vpn which is very useful for me. Very good service and I am very satisfied.

Their customer support is great. It's a really good VPN solution.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

GoodAccess is a cloud VPN with zero-trust access controls specially designed for small and medium businesses. Developed with simplicity and ease of use in mind, GoodAccess is a secure remote access solution that interconnects remote workers, applications, data centers, clouds, and offices via one resilient virtual network. No hardware or complex setup is required, as the platform is fully cloud-based and is deployable in less than 10 minutes. 



Application Security

Member Accounts

User Management

HIPAA Compliant

Real Time Monitoring

Policy Management

Single Sign On

Create a free account to try all the GoodAccess features during a 14-day trial, decide what suits you best and continue with a paid plan (Essential, Premium, Enterprise).

ESSENTIAL
Dedicated Cloud VPN with Static IP whitelisting
- $7/user/month
- min. 5 users
- 1 dedicated VPN gateway with static IP in 35+ worldwide locations included
- Threat Blocker for online protection
- 2FA
- Split tunneling and more...

PREMIUM
ZTNA - Zero Trust Network Access for multi-site & cloud businesses
- $11/user/month
- min. 5 users
- Essential package + zero-trust access control, SSO, clouds/branched connector and more.

ENTERPRISE
Enterprise features and Premium 24/7 support for large organizations
- Pricing on request
- min. 50 users.
- Advanced package + 2 dedicated VPN gateways, 5 clouds/branches connectors and more.
- Priority support

Freshservice vs GoodAccess

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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